Nortel Enterprise Edge Feature Programming Instructions Manual

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P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide
Preventing Voice Calls to your telephone using Voice Call Deny
Press 
Ä¡¡. Voice calls ring like regular internal calls. Your other calls 
proceed normally. 
Canceling Voice Call Deny
Press 
Ä£¡¡. 
Displays.  
Dial the internal number or press the internal autodial button of the 
person to whom you want to speak.
Your handsfree microphone is muted. Press © or pickup your 
receiver to respond to the voice call.
The telephone receiving the call cannot accept voice calls for one of the 
following reasons: it is active or ringing with another call; Call Forward is 
turned on; Do Not Disturb is turned on; Voice Call Deny is turned on; it is 
not an Enterprise Edge telephone. Your call proceeds automatically as a 
regular ringing call.
The line is open for you to speak.
Dial voice call
Microphone muted
No voice call
Voice call 
						

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							P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide
Tracking your incoming calls
Using Call Log
Telephones can automatically log Call Display information for calls on an external 
line. The line must appear on that telephone but it does not have to be a ringing line.
If your system is equipped with the appropriate equipment and you have subscribed 
to the call information feature supplied by your service provider, you are able to 
capture information about incoming callers in your call log. The same feature is 
supplied by an ISDN service package that comes with calling line identification 
(CLID).
Call Log creates a record of incoming external calls. For each call the log can 
contain: 
• sequence number in the Call Log
• name and number of the caller
• indication if the call was long distance
• indication if the call was answered (and identity of who answered it)
• time and date of the call
• number of repeated calls from the same source
• name of the line on which the call came
Call Log can help you to
• keep track of abandoned or unanswered calls
• track patterns for your callers (for example volume of calls and geographical 
location of calls)
• record caller information quickly and accurately
• build a personal telephone directory from log items
The long distance indicator and the caller’s name and number, may not be shown in 
the log, depending on the Call Display services provided by your local telephone 
company and the caller’s local telephone company.
To use the features on the following pages, your telephone must have spaces 
available in its Call log. Your installer programs each telephone with an appropriate 
number of spaces. 
10 
						

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Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01
Call Log options
Ä¥¡Ý
You can select the type of calls to be stored in your Call Log. Choose from four 
Autolog options: 
No one answered, Unanswerd by me, Log all calls, No autologging. 
1. Press 
Ä¥¡Ý. The display shows the current option.
2. Press 
£ or NEXT to change the option.
3. Press 
ú or OK to select the display option.
Logging a call manually
Ä¡ÚÜ
If your calls are not automatically logged, you can manually log call information 
when you are connected to an external call. Storing information for your current call 
can be helpful in many situations. For example, you may want to
• record a caller’s information without using paper and pencil
• record only selected calls that you choose, as opposed to using Call Log 
automatically
• quickly record caller information before a caller hangs up
Press 
Ä¡ÚÜ to log an external call manually.
Deleting old log items
Ä¡ÚÞ
Your log has a set number of items that it can hold. When it becomes full, new calls 
cannot be logged. When your log is full, Autobumping automatically deletes the 
oldest Call Log item when a new call is logged.
Press 
Ä¡ÚÞ to enable autobumping. 
Press 
Ä£¡ÚÞ to disable autobumping.
Viewing your Call Log
Ä¡ÚÛ
To view your log:
1. Press 
Ä¡ÚÛ. The display shows the number or previously read 
items (old) and the number of new, unread items (new) in the log.
2. Press 
¥ or OLD to view old items; press £ or NEW to view new items. 
3. Press 
â or RESUME to display the last item you viewed, the last time you 
viewed your Call Log. 
						

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Names and numbers for external callers are displayed only if you have subscribed 
to Call Display services from your local telephone company.
Viewing a Call Log item
Press 
à or MORE to view the information for a call log item.
Erasing log items
You should routinely erase log items that you’ve read, to make space for new items 
in your log.
1. Display the item you want to erase.
2. Press 
ú or ERASE.
3. Press 
¨ to exit.
If you accidentally erase an item, you can retrieve it.
1. Press 
ú or UNDO immediately after accidentally erasing an item.
2. Press 
¨ to exit.
Making a call using Call Log
You may find it helpful to place calls from within your Call Log. The number stored 
for each call may vary depending on the type of call. For example, if the call was 
placed from a Centrex or PBX system, the first few numbers may need to be 
trimmed before you can make the call. If the number you want to call is long 
distance, or if you want to use a line pool, you may need to add numbers.
To place a call:
1. Display the log item for the call you want to place.
2. Display the associated telephone number.
3. Press 
à or TRIM, once for every digit that you want to remove.
4. Dial any extra digits required.
5. Press an external line or line pool button.
6. Lift the receiver. (This is not necessary if Handsfree is programmed at your 
telephone.) The displayed number is dialed. 
						

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Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01
Creating a password to your Call Log
Ä¥¡Þ
To access your Call Log through a password:
1. Press 
Ä¥¡Þ. The displays reads New passwrd:.
2. Enter your four-digit password. The display reads 
Repeat New:.
3. Re-enter your four-digit password. The display reads 
Password changed, which 
confirms that your password has been assigned.
To enter Call Log using your password:
1. Press 
Ä¡ÚÛ to enter Call Log. If you have programmed a 
password, the display reads 
Password:.
2. Enter your four-digit password.
If you forget your Call Log password, it can be deleted in programming. See 
Clearing a Call Log password
 on page 121.
Changing your Call Log password
Ä¥¡Þ
1. Press Ä¥¡Þ. The display reads Old passwrd:.
2. Enter your old password. The display reads
 New passwrd:.
3. Enter your new four-digit password. The display reads 
Repeat New:.
4. Re-enter your password. The display reads 
Password changed, which confirms 
that your password has been changed.
Deleting an assigned password
Ä¥¡Þ
1. Press Ä¥¡Þ. The display reads Old passwrd:.
2. Enter your old password. The display reads
 New passwrd:.
3. Press 
ú or OK. The display reads No pswd assigned, which confirms that 
your password has been deleted.
Programming a telephone to log calls automatically
Your installer can program each telephone to automatically log calls coming in on 
a line. 
						

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P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide
Displays
The callers name is unavailable.
The caller’s number is unavailable.
_ indicates a new item.
ø indicates that the call was answered.
¤ indicates a long distance call.
/ indicates that the stored number has been shortened 
to its final 11 digits. Press à or MORE to 
display additional information about the call.
One or more log entries have been deleted by the 
Autobumping feature while you are looking at the Call 
Log.
Hold or release your active call before entering Call 
Log.
The external line is in use.
The repeat call counter, shown along with time and 
date, indicates the number of calls you have received 
from the same caller.
This call was answered at another telephone (227).
This call was logged manually.
This call was not answered.
There are one or more items in your message waiting 
list, and there are one or more new items in your Call 
Log. Press 
Ä¡âß to change the first 
line of the display to the current time and date.
You have viewed your last old log item and now view 
your new log items.
1:Unknown name
1:Unknown number
12:KATE SMITH
NEXT ERASE MORE
12øKATE SMITH
NEXT ERASE MORE
12¤KATE SMITH
NEXT ERASE MORE
49/1234567890123
NEXT ERASE MORE
Call(s) bumped
Hold or release
In use: SETNAME
Jan 4  9:00a 3X
NEXT ERASE MORE
Line061 ø227
NEXT ERASE MORE
Line061 øLogit
NEXT ERASE MORE
Line061
NEXT ERASE MORE
Messages & Calls
MSG CALLS
New calls begin 
						

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Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01
Using voice mail
If you subscribe to Enterprise Edge Voice Messaging, you can access that service 
through your Enterprise Edge system. Note that a software keycode is required for 
Enterprise Edge Voice Messaging. Your installer programs your Enterprise Edge 
telephone to indicate when you have a voice message waiting on a particular line.
No information is available for the call.
No log space has been assigned to the telephone.
The resume item has been removed because of 
Autobumping, repeat call update, or log reallocation 
while you are looking at the Call Log.
For other displays, see Common feature displays on page 149.
No info to log
No log assigned
No resume item 
						

							P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide
Customizing your telephone
Finding out what a button does using Button Inquir y
Ä¥â
You can check the function of any line, intercom, or programmed button on your 
Enterprise Edge telephone by pressing
 Ä¥â. On the M7100 telephone 
Button Inquiry shows your internal number followed by the function assigned to 
your single memory button.
Displays
Making the display darker or lighter using Contrast adjustment
Ä¥à
1. Press Ä¥à.
2. Press a number on the dial pad to choose the contrast level you prefer. 
3. Press 
ú to save your setting.
On a two-line telephone, you can use the 
UP and DOWN display buttons to adjust the 
contrast. The number of contrast levels available varies from one telephone model 
to another.
The display shows the number and name of the line. 
Press SHOW to view the redirection status of the line.
Press £ 
or press VIEWâ 
or áVIEW t
o view a number 
that is too long to fit on the display. Press ú 
or OK 
when you are done.
The display shows the directory number of the 
telephone, and the assigned name. Press NEXT to see 
the first line assigned to ring at the intercom button.
The name of the feature assigned to a button is 
displayed when you press the button. Press £ or 
SHOW for additional information.
Press the button you want to check. Press Ä 
or EXIT when you are finished.
For other displays, see Common feature displays on page 149.
11
061 
SHOW OK
123456789012345...
              VIEWâ OK
221 
NEXT VIEWâ

SHOW OK
Press a button
EXIT 
						

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Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01
Changing the language on the display
You can select the language used on the display of each Enterprise Edge telephone. 
Enterprise Edge software supports three languages: English, French and Spanish. 
Button caps are available for each language. When your system is first installed, all 
telephones use English.
If you program 
Ä¥ÞâÚ on to a memory button, you can press that 
button until the language you want appears on the display. You cannot program 
Ä¥ÞâÛ or Ä¥ÞâÜ onto a memory button.
English
Press 
Ä¥ÞâÚ.
French
Press 
Ä¥ÞâÛ.
Spanish
Press 
Ä¥ÞâÜ.
Programming a feature code onto a memor y button
You can program a feature code onto a memory button. In some cases, pressing the 
button a second time cancels the feature.
Programming feature buttons
Ä¥Ü
Any memory button not programmed as an external or internal line, target line, 
Answer button, or Handsfree/Mute button, is available for features.
1. Press 
Ä¥Ü.
2. Press the memory button you want to program with a feature.
3. Enter the appropriate feature code you want to assign onto the button.
The following feature codes cannot be programmed onto a memory button: Long 
Tones and any code beginning with 
¥ except Ä¥ÞâÚ (Language 
Choice) and 
Ä¥à (Contrast Adjustment).
Tip
When you program a button with the line pool feature code, you must enter a 
line pool access code after the feature code. The programmed line pool button 
accesses a specific line pool, not the line pool feature.