Nortel Enterprise Edge Feature Programming Instructions Manual

							P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide
Programming Hunt Groups
The Hunt Groups feature allows a group of Enterprise Edge sets to be called by a 
single directory number ensuring that calls are easily routed to the appropriate 
group. For more information about software packaging, see the Enterprise Edge 
Programming Operations Guide.
Hunt Groups are used in situations where a group of people performing the same 
task are required to answer a number of related phone queries. Some typical uses of 
Hunt Groups are:
• a sales department answering questions on product prices or availability
• a support department answering questions concerning the operation of a product
• an emergency department answering calls for help.
Hunt Groups can be used to route calls to a support service such as a Help Line for 
a software company. Specialists dealing with Product A can be in one group, and 
specialists dealing with Product B can be in another group. Incoming calls hunt for 
the next available set in the group. If no set is available, the call can be placed in a 
queue or routed to an overflow set.
The Hunt Groups subheading in Resources, Telephony is the area where 
programming changes are made to the following:
• members of a group
• member position in a group
• what lines are assigned to a group
• how incoming calls are distributed
• how long the system looks for available members
• where a call goes if all members are busy
Note:Videophones should not be programmed as members of a Hunt Group. Hunt 
Groups allow one B channel connection at a time and videophones use two 
B channels.
Features affected by Hunt Groups include:
• Call Forward All Calls
• Call Forward No Answer
• Call Forward on Busy
• Group Pickup
• Transfer via Hold
• Priority Call
• Line Redirection
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• Page Zones
• Voice Call
Adding or removing members from a group
Members of the group can be any Enterprise Edge set, or portable. An Enterprise 
Edge set can be in more than one Hunt Group but is considered a member in each 
Hunt Group, increasing the total number of members in the system.
There can be only one appearance of the same Hunt Group on a set. Hunt Group 
DNs cannot be members of other Hunt Groups. A DN can be associated with a 
member of a Hunt Group and is called a member DN.
Consult your customer service representative to determine your Hunt Group 
number range.
1. Select Resources, Telephony
, Hunt Groups.
2. Select a hunt group from the hunt group list (1-30).
3. From the hunt group, select Members.
4. To add a member, click Add. Enter a DN number and click Save.
5. To remove a member, select the member and click Delete.
Moving members of a group
Member order within a Hunt Group is important. The member order determines 
how a call is routed through a Hunt Group.
1. Select Telephony
, Hunt Groups.
2. Select a hunt group from the hunt group list (1-30).
3. From the hunt group, select Members.
4. Double-click a member from the member list. 
5. Enter the new member number (001, 002, etc.) and click OK.
The list is automatically reordered. 
						

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Assigning or unassigning lines to a group
Configure the prime set for a Hunt Group’s line to None to avoid delayed ring 
transfer of external Hunt Group calls to the prime set before the Hunt Group can 
receive the call. For more information about programming line settings, see the 
chapter “System Operations” in the Enterprise Edge Programming Operations 
Guide.
A line can be assigned to only one group.
1. Select Telephony, Hunt Groups.
2. Select a hunt group from the hunt group list (1-30).
3. Select Line Assignment.
4. To assign a line, click Add. Enter a line number and click Save.
5. To unassign a line, select the line and click Delete.
Setting the distribution mode
There are three modes of call distribution:
• Broadcast—rings each set in the group simultaneously. Calls are handled one at 
a time; other calls are queued. As soon as a call is picked up, the call next in the 
queue is presented to the Hunt Group without having to wait for queue time-out.
• In Broadcast mode, a single incoming call rings simultaneously at all the sets in 
a group. This way, all receptionists in the group can share the load of answering 
large volumes of calls. All sets automatically display the calling line 
identification (CLID), if available. A familiar example is a fund-raising 
campaign where a group of operators are waiting to take each call as it comes in.
• Linear—starts the call at the first set in the Hunt Group and distribution is 
complete when the first free set has been found. Simultaneous calls can be 
presented. Distribution is order based.
• In Linear mode, you can program your top salesperson to be the first member 
of the group to receive incoming calls.
• Rotary—the call starts at the set after the one which answered the last call. 
Distribution is complete when the next free set has been found. Simultaneous 
calls can be presented. Distribution is order based.
• In Rotary mode, you can ensure that all your helpline people are receiving calls 
on an equal basis, rather than one person receiving the majority of calls. The call 
rings at one set at a time in a round robin fashion. 
						

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If a Hunt Group has available members but nobody answers the call, the call is 
routed through the Hunt Group list until either someone answers the call or the 
queue time-out occurs. In the latter case, the call is routed to the overflow position. 
Once a call goes to the overflow position it is no longer a Hunt Group call.
1. Select Telephony, Hunt Groups.
2. Double-click a hunt group from the hunt group list (1-30).
3. Select a Mode setting: Linear, Rotary, Broadcast.
Setting the hunt delay
This setting allows you to program the number of rings the system permits at a Hunt 
Group set before moving on to the next set in the Hunt Group.
1. Select Telephony, Hunt Groups.
2. Select a hunt group from the hunt group list (1-30).
3. Select a Hunt Delay setting: 1, 2, 3, 4, 5, 6, 7, 8, 9, or 10.
Programming busy line setting
A Hunt Group is considered busy if one of two scenarios exists:
• all of its members are being presented an incoming Hunt Group call
• all of its members are active on a Hunt Group call
There are three routing options if all members are busy:
• BusyTone—the caller gets a busy tone (PRI lines only)
• Overflow—the call is routed to an overflow position. If the overflow DN is the 
hunt group DN for that same hunt group, the overflow option will not appear.
• Queue—the call stays in the system for a period of time. Within this period of 
time, the call is presented to a member if one becomes available. When the time-
out occurs, the call is presented to an overflow position.
1. Select Telephony, Hunt Groups.
2. Double-click a hunt group from the hunt group list (1-30).
3. Choose an If busy setting: Busy Tone, Overflow, or Queue. 
						

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Programming the queue time-out
This setting allows you to program the number of seconds a call remains in the Hunt 
Group queue before it is routed to the overflow position.
1. Select Telephony, Hunt Groups.
2. Double-click a hunt group from the hunt group list (1-30).
3. Select a Queue timeout setting: 15, 30, 45, 60, 120, or 180.
Programming the overflow set
This setting allows you to program the overflow set to which the Hunt Group calls 
are to be routed. Unless the overflow position is a Hunt Group set, the call ceases 
to be a Hunt Group call. If the overflow set is a Hunt Group set, the call is treated 
as a new call and goes to the bottom of the queue.
The overflow set can be a set DN number associated with a voice mailbox.
1. Select Telephony, Hunt Groups.
2. Double-click a hunt group from the hunt group list (1-30).
3. Enter the DN number in the Overflow text box.
Setting the name
This setting allows you to program the Hunt Group name, such as SERVICE or 
SALES. The name can be up to seven characters in length.
1. Select Telephony, Hunt Groups.
2. Double-click a hunt group from the hunt group list (1-30).
3. Type in a new name and press Return. 
						

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							P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide
Telephone features
Installing Enterprise Edge telephones
If you are connecting an Enterprise Edge telephone for the first time, refer to the 
following illustrations as a guide.
Installing an Enterprise Edge telephone
14
Connect to 
jack wired from
distribution block
Connect to 
receiver 
						

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Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01
Mounting an Enterprise Edge telephone on the wall
Naming a telephone or a line
You can assign names to identify external lines, target lines, and your co-workers’ 
telephones. During a call, the name (if programmed) is shown on the telephone 
display instead of the external line number or internal telephone number of the 
caller. Step-by-step instructions for adding or changing the name of a telephone or 
a line are in Changing the name of a telephone
 on page 24.
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Telephone names and line names can contain both letters and numbers, but cannot 
be longer than seven characters. You cannot use the # and * symbols.
Moving telephones
If automatic telephone relocation is enabled in programming by your installer, you 
can move your telephone from one Enterprise Edge jack to another without losing 
any of its custom programming.
Stopping calls from ringing at your telephone using Do Not Disturb 
(DND)
Ä¡Þ
Stopping calls
Press 
Ä¡Þ to stop calls from ringing at your telephone.
Only priority calls ring at your telephone. A line button flashes when you receive a 
call, but the call does not ring. 
Refusing to answer a call
While you are on a call, you can refuse to answer a second call (including a priority 
call).
Press 
Ä¡Þ while your telephone is ringing. 
Canceling Do Not Disturb
Ä£¡Þ
Press Ä£¡Þ.
Tip
You can give the same name to two or more telephones, or to a telephone and 
a line in your system. To avoid confusion, avoid such duplication. Use 
initials, abbreviations, or even nicknames to give each telephone a unique 
name.
If automatic telephone relocation is turned on, the name and internal number 
of a telephone are saved if the telephone is moved within your system.
You may be required by law to report any telephone moves to your local 
telecommunications carrier or 911 service provider. For further details, 
consult your local carrier, your local 911 service provider, and/or your local 
telecommunications service provider. 
						

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Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01
Displays
Using Do Not Disturb
Once you turn Do Not Disturb on, calls are forwarded to the prime telephone only 
if there is no other telephone on which the line appears. If there is another telephone 
that shares the same line, the call may be answered by that person. (The Delayed 
Ring Transfer feature transfers all unanswered calls to the prime telephone after a 
specified time.) 
Do Not Disturb prevents voice calls from alerting at your telephone. Voice calls are 
presented as normal intercom calls.
Using Background Music
Ä¡ß
Listen to music through your telephone speaker by pressing Ä¡ß.
Your installer makes this feature available to all telephones in programming. You 
need to supply a music source, such as a radio, and have it attached to your 
Enterprise Edge system.
Turning Background Music off
The music stops automatically if you make or answer a call or if you press 
Ä£¡ß.
Your telephone receives calls normally.
Tip
Enterprise Edge sets that are members of a Hunt Group can temporarily leave 
a Hunt Group by activating this feature. Hunt Group calls arriving while a set 
is in Do Not Disturb mode are routed to the next member in the Hunt Group. 
For more information on Hunt Groups see Programming Hunt Groups
 on page 
101.
In accordance with U.S. copyright law, a license may be required from the 
American Society of Composers, Authors and Publishers or a similar 
organization if radio or TV broadcasts are transmitted through the 
Background Music feature of this telecommunication system.
Northern Telecom Inc. hereby disclaims any liability arising out of the 
failure to obtain such a license.
Allow calls