Nortel Enterprise Edge Feature Programming Instructions Manual

							P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide
Time savers for making calls
Storing a number on a memor y button for Autodial
You can program memory buttons for one-touch dialing of internal or external 
telephone numbers. 
Buttons used for lines, answer or Handsfree/Mute cannot be used as autodial 
buttons. If the power to your Enterprise Edge system is off for more than three days, 
autodial numbers (as well as some other system programming) may be lost from the 
memory.
Adding an autodial button
Ä¥Ú or Ä¥Û
1. Press Ä¥Ú to program an external number or Ä¥Û for an 
internal number.
2. Choose a button and then enter the number as if you were dialing it. 
When programming Autodial you can use:
• Last Number Redial 
• Saved Number Redial
• destination codes (choose 
Æ as the line)
• host system signalling
Choosing a line for Autodial
To include a line selection for an external number, press the line or intercom button 
before you enter the number. To select a line pool, press a programmed line pool 
button, or press 
Æ and enter a line pool access code.
If you select a line before pressing the autodial button, the call goes out on the line 
you have selected instead of the line that is part of the autodialer programming.
For the M7100 telephone, an external autodialer can be programmed only by using 
a line and not a line pool.
Tip
If you do not include a line selection in an autodial number, the call uses your 
prime line (if you have one).
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Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01
Using intercom as the line for Autodial
If you press 
Æ as the line for an external autodial number, you must include 
a valid line pool access code or a destination code. If line pool access codes or 
destination codes are changed, remember to reprogram autodial numbers.
Displays
Using Last Number Redial
ÄÞ
Press ÄÞ to redial the last external number you dialed.
Continue to enter digits until the number is complete. Press à 
or BKSP to erase an incorrect digit. Press ú or OK when you are finished.
The memory allotted to autodial numbers in your Enterprise 
Edge system is full.
While programming external Autodial, you erased the button by 
pressing ú or OK 
before entering any digits.
Enter the number you want to program (choosing the line first if 
necessary) exactly as if you were making a call.
Enter the internal telephone number you want to program.
You are programming an internal autodial button and have 
entered a number that is not an internal number on your system. 
Enter a valid internal number. If the number you are entering is 
a destination code, use external autodial.
Press the memory button you want to program.
Enter the number you want to program onto the button, then 
press ú. 
Enter the number you want to program onto the button, then 
press ú or OK. You may include a line or line pool 
selection in an autodial sequence by selecting the line before 
entering any digits.
The number is stored on the button.
For other displays, see Common feature displays on page 149.
987___
QUIT BKSP OK
Autodial full
Button erased
Enter digits
QUIT OK
Intercom #:  ___
QUIT
Invalid number
Press a button
QUIT
Program and HOLD
Program and OK
QUIT OK
Programmed 
						

							Time savers for making calls  53
P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide
Last Number Redial records a maximum of 24 digits.
Preventing a telephone from using Last Number Redial
Last Number Redial can be restricted at individual telephones.
You need to start a Unified Manager session to program this feature. See 
Understanding programming
 on page 13 for more information.
1. Select Terminals & Sets.
2. Select a DN number.
3. Choose Restrictions.
4. Double-click Set restrictions.
5. Choose an Allow last number setting: Yes or No.
Displays
Using Speed Dial
Enterprise Edge provides two types of speed dialing: system and personal. System 
Speed Dial programming allows you to assign two-digit speed dial codes to the 
external numbers your co-workers call most frequently. Personal or User Speed 
Dial programming allows individuals to program their own speed dial numbers.
Speed dial numbers are subject to the same restriction filters as regularly dialed 
numbers. Your installer can program system speed dial numbers to bypass dialing 
restrictions.
Tip
If you have a programmed Last Number Redial button, you can use Button 
Inquiry (Ä¥â
), then press the Last Number Redial button 
followed by £
) to check the last number before you dial it.
The last number you dialed was a speed dial number 
that displayed a name rather than the number. The 
number is dialed correctly, but you cannot see it.
You have not dialed an external telephone number 
since the last power interruption or system reset.
Tip
You can copy a number onto an autodial button using Last Number Redial.
Hidden number
No last number 
						

							54  Time savers for making calls
Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01
Speed dial numbers may include host system signaling codes.
Making a speed dial call
Äâ
1. Press Äâ to quickly dial external telephone numbers that have been 
programmed onto speed dial codes.
2. Enter the appropriate two-digit speed dial code. 
Changing and adding System Speed Dials
System Speed Dial codes are numbered from 01 to 70. The system administrator 
assigns numbers to System Speed Dial codes for the entire system. See Adding or 
changing a system speed dial on page 23.
Adding or changing User Speed Dial
Ä¥Ý
To add or change a User Speed Dial number on your telephone:
1. Press 
Ä¥Ý.
2. Enter a two-digit code from 71 to 94 that you want to associate with a 
telephone number.
3. To include a line selection for this number, press the line or intercom button. 
To select a line pool, press a programmed line pool button, or press 
Æ 
and enter a line pool access code. For the M7100 telephone, you can select 
only a line pool.
4. Enter the number you want to program.
5. Press 
ú or OK.
Tip
There is no difference between using User Speed Dial and using System 
Speed Dial. They differ only in how you program them. 
						

							Time savers for making calls  55
P0908510 Issue 01 Enterprise Edge Feature Programming Telephone GuideDisplays 
 Using Saved Number Redial
Äßà
You can save the number of the external call you are on (provided you dialed the 
call) so that you can call it again later. Each telephone can save one number at a time 
with Saved Number Redial, not one number for each line.
Saving a number
Press 
Äßà while you are on the call.
Saved Number Redial records a maximum of 24 digits.
Continue entering the number you want to program. 
You can change the number by pressing BKSP or Ã. When you are finished, press ú or OK.
Enter the telephone number you want to program 
exactly as if you were dialing it normally. When you are 
finished, press 
ú or OK. 
You have entered a code outside the code range 
(01-70 for system, 71-94 for personal).
There is no number stored on the speed dial code you 
have dialed.
If you want to program a line or line pool selection for 
this speed dial number, select the line or line pool. 
Otherwise, enter the telephone number exactly as if 
you were dialing it normally. When you are finished, 
press 
ú. 
If you want to program a line or line pool selection for 
this speed dial number, select the line or line pool. 
Otherwise, enter the telephone number you want to 
program exactly as if you were dialing it normally. 
When you are finished, press 
OK. 
There is no line associated with the speed dial number 
you are trying to use. Select a free external line or line 
pool and enter the speed dial feature code again.
The system cannot dial the number stored. Reprogram 
the number.
For other displays, see Common feature displays on page 149.
Tip
You can copy a number onto an autodial button using Saved Number Redial.
01:9___
CANCL BKSP OK
Enter digits
QUIT OK
Invalid code
No number stored
Program and HOLD
Program and OK
QUIT OK
Select a line
Unknown number 
						

							56  Time savers for making calls
Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01
Dialing a saved number
Press 
Äßà when you are not on a call.
If you have a programmed Saved Number Redial button, you can use Button 
Inquiry (
Ä¥â) to check the last number before you dial it.
Preventing a telephone from using Saved Number Redial
Saved Number Redial can be restricted at individual telephones.
You need to start a Unified Manager session to program this feature. See A map for 
working in programming on page 16 for more information.
1.  Select Terminals & Sets.
2. Select a DN number.
3. Choose Restrictions.
4. Double-click Set restrictions.
5. Choose an Allow saved number setting: Yes or No.
Displays
You have saved a speed dial number that displays a 
name rather than the number. The number is dialed 
correctly, but you cannot see it.
You have tried to save the number of an incoming call. 
You can only save numbers that you have dialed 
yourself.
Hidden number
No number saved 
						

							P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide
Handling many calls at once
Using Hold
You can temporarily suspend a call by pressing ú.
When a call is on hold, its indicator flashes on all telephones that have access to the 
line. The call can be retrieved from any of these telephones. 
On the M7100 telephone, 
ú alternates between two lines; one active, one on 
hold. The M7100 telephone cannot retrieve a call placed on hold by another 
telephone.
Retrieving a held call
You can connect to a call on hold by pressing the flashing line button of the held 
call.
Holding automatically
If your line has been programmed with full autohold, you can switch from one call 
to another and have your calls put on hold automatically.
Press the line button of the second caller. Your current caller is put on hold 
automatically. 
Listening on hold
If you have been put on hold, you can hang up the receiver while you wait for the 
other person to return. 
1. Press 
ú.
2. Hang up the receiver.
3. Press the line button of the call. You may hear indications from the far end 
that you are on hold (for example, tones or music).
Tip
Answered Hunt Group calls can be placed on hold at the answering Enterprise 
Edge set. For more information on Hunt Groups see Programming Hunt 
Groups on page 101.
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Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01
4. When the person returns, that is, you hear them through your telephone 
speaker, simply lift the receiver to resume the conversation. 
Holding a call exclusively
Äàá
You can put a call on Exclusive Hold so that it can be retrieved only at your 
telephone. 
Press 
Äàá or Äú. The line appears busy on all other 
telephones, and the call cannot be picked up by anyone else in the office.
Displays
Using Call Queuing
Ä¡âÚ
If you have more than one call ringing at your telephone, you can choose the call 
that has the highest priority by pressing 
Ä¡âÚ.
Call Queuing answers incoming external calls before callback, camped, and 
transferred calls.
Tip
If Automatic Handsfree has been assigned to your telephone, you can use the 
Handsfree/Mute feature instead of Listen on Hold.
You have placed one or more calls on hold. The name 
of the line that has been held the longest is displayed.On hold:   LINENAM 
						

							P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide
Transferring calls
Using the transfer feature
Äàâ
Transfer allows you to direct a call to a telephone in your Enterprise Edge system, 
within the Enterprise Edge network, or external to Enterprise Edge.
Transferring a call
1. Press 
Äàâ.
2. Call the person to whom you want to transfer the call.
3. If you want to talk to the person, wait for them to answer and speak to them 
before proceeding.
4. When you are ready to complete the transfer, press 
¨ or JOIN.
You cannot use Last Number Redial, Saved Number Redial, a speed dial code, 
Priority Call or Ring Again to dial the number for a transfer.
Depending on how a private network call is routed, it may not always be possible 
for the system to return a transferred call to you if the transferred call is not 
answered. When transferring a call to a private network destination, stay on the line 
until the person to whom you are transferring the call answers.
You cannot use the Line Pool feature code to access a line pool for a transfer. To 
use a line pool, use a programmed line pool button, or press 
Æ and enter a 
line pool access code.
If you have an auxiliary ringer programmed to ring for calls on an external line, and 
you transfer a call on that line without announcing the transfer, the auxiliary ringer 
rings for the transferred call.
Transferring external calls
If an external call is transferred to a busy telephone, or not answered after a few 
rings, the call automatically rings again at the telephone from which it was 
transferred, and the display indicates that the telephone was busy or that no one 
answered.
When transferring an external call to an external number, the external call you are 
trying to transfer must be an incoming call on a disconnect supervised line. 
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Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01
While on a conference call, you can remove yourself from the conference and 
connect the other two callers using the Transfer feature. However, if both of the 
other people are from outside the system, at least one of the outside callers must 
have called you and both of the outside calls must be on disconnect supervision 
lines. 
Note:Transfer via Hold on DID lines is not supported. Once a call is answered the 
line appearances on all other sets are free immediately to take other calls. 
This allows a greater number of calls to be received. Use the Call Park 
feature to transfer a call.
In certain situations, you may experience lower volume levels when transferring an 
external call to an external person, or when transferring two external callers from a 
conference call.
Canceling a transfer
You can reconnect to the person you are trying to transfer at any time before the 
transfer is complete.
1. Press 
Ä£àâ or CANCL. 
2. If you are not reconnected to your original call, press 
¨ and then press the 
line key of the original call, which is now on hold.
Displays
You are talking to the person you want to transfer the call 
to. Press RETRY 
if you decide to transfer the call to 
someone else. Press ¨ or JOIN to transfer the call.
The person to whom you tried to transfer a call did not 
answer. Press CALLBACK 
or the flashing line button to 
reconnect to the call. On the M7100 telephone, lift the 
receiver.
The person to whom you tried to transfer a call has Do Not 
Disturb active on their telephone. Press JOIN to transfer the 
call anyway. Press RETRY to transfer the call to someone 
else. Press CANCL or the flashing line button to reconnect 
to the call (on the M7100 telephone, press 
Ä£àâ).
You entered an invalid internal number. Press RETRY and 
enter the number again.
The external caller you were transferring hung up before 
the transfer was complete.
Press JOIN 
to transfer the call on line 061 to telephone 221. 
Press RETRY 
if, after talking to the person at extension 221, 
you decide to transfer the call to someone else. 
The telephone to which you are trying to transfer a call is 
out of service. 
221>222
CANCL RETRY JOIN
221 no reply
CALLBACK
Do not disturb
CANCL RETRY JOIN
Invalid number
CANCL RETRY
Line061 hung up
Line061>221
CANCL RETRY JOIN
Not in service
CANCL RETRY