Nortel Enterprise Edge Feature Programming Instructions Manual

							Answering calls  41
P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide
Muting Handsfree
1. Press 
© to switch off the telephone microphone so that you can speak 
privately to someone in your office while you are on a handsfree call.
2. Press 
© to turn the microphone back on again and continue your 
handsfree call.
Changing a regular call to handsfree
1. Press 
©.
2. Hang up the receiver. 
Changing a handsfree to a regular call
Lift the receiver.
Using Handsfree
The indicator next to 
© is solid when you have Handsfree turned on. It 
flashes when you mute the microphone.
Wait for your caller to finish speaking before you speak. The microphone and 
speaker cannot both be on at once. Your caller’s voice may be cut off if you both 
speak at the same time. Noises such as a tapping pencil could be loud enough to turn 
on your microphone and cut off your caller’s speech.
To prevent a possible echo, keep the area around your telephone free of paper and 
other objects that might screen your microphone. Turning down the microphone’s 
volume (press the left end of 
à while speaking) prevents echoes. When 
you change the volume level, both the microphone and speaker volume are adjusted 
to prevent feedback problems.
Place the telephone so that any unavoidable local noise (such as an air conditioner) 
is behind it. This limits the amount of disruptive background noise.
Changing Handsfree for a telephone
You can program the type of Handsfree used with each telephone or activate 
Handsfree Answerback.
You need to start a Unified Manager session to program this feature. See Getting 
Started on page 13 for more information.
Tip
In open-concept environments, use the receiver when handsfree 
communication is not necessary or when you need privacy during a call. 
Another option is to use a headset. 
						

							42  Answering calls
Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01
1. Select Terminals & Sets.
2. Select a DN number. 
3. Double-click Capabilities.
4. Choose a Handsfree setting: None, Auto, Standard.
There are three ways to set Handsfree for an individual telephone:
Both Auto and standard Handsfree allow you to use a headset with an Enterprise 
Edge telephone.
A Handsfree/Mute button is automatically assigned to a telephone that is 
programmed with Handsfree and is always located in the lower right-hand corner 
of the telephone.
Handsfree Answerback
Handsfree Answerback allows you to answer a voice call without lifting the 
receiver. It is always turned off for a M7100 telephone.
You can turn Handsfree Answerback on or off for a telephone that is programmed 
to use Handsfree.
You need to start a Unified Manager session to program this feature. See Getting 
Started on page 13 for more information.
1. Select Terminals & Sets.
2. Select a DN number. 
3. Double-click Capabilities.
4. Choose an HF answerback setting: Yes or No.
Handsfree is not available to the telephone.
You can make or answer a call without having to 
pick up the receiver or press ©. The 
telephone’s internal microphone and speaker turn 
on automatically when you press a line or 
intercom button to make or answer a call.
A standard version of Handsfree described Using Handsfree/Mute on page 40.
For other displays, see Common feature displays on page 149.
Handsfree:None
CHANGE
Handsfree:Auto
CHANGE
Handsfree:Std
CHANGE 
						

							Answering calls  43
P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide
Turning Privacy on or off for a call
Ä¡Ü
Lines in your system can be configured to have automatic privacy. If a line is not 
programmed with privacy, anyone with the line assigned to their telephone can join 
your call by pressing the line button. If a line is programmed with privacy, only one 
person at a time can use the line.
Privacy control cannot be used on internal or conference calls.
When another telephone joins a call, the participants on the call hear a tone, and a 
message appears on the Enterprise Edge display. You cannot join a call without this 
tone being heard.
Creating a conference by releasing privacy
If a line is programmed with privacy, you can turn privacy off to allow another 
person with the same line to join in your conversation and form a conference. All 
the rules applicable to a conference apply except there is only one line in use, 
instead of the normal two. This means that you cannot split a conference set up 
using Privacy.
1. Press 
Ä¡Ü.
1. Tell the other person to press the line button and join your conversation.
Only two Enterprise Edge telephones in addition to the external caller can take part 
in this kind of conference.
Making a call private
If a line is programmed not to have privacy, you can turn privacy on for a call, 
preventing other people with the same line from joining your conversation.
Press 
Ä¡Ü.
Checking call length using Call Duration Timer
Äàà
By pressing Äàà, you can see how long you spent on your last call, or 
how long you have been on your present call.
Displays
The display shows the last call you made, or the 
current call, and the total elapsed time in minutes 
and seconds.
You parked your last call. The display shows the 
length of time the call was parked. You cannot see 
the length of time a call was parked unless the call 
is active at your telephone or has just been 
released by your telephone.
221 02:47
Line061 01:45 
						

							44  Answering calls
Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01
Disconnecting by accident
If you accidentally drop the receiver back into the telephone cradle while answering 
a call, you can quickly retrieve the call.
Pick up the receiver again or press 
© within one second to be reconnected 
to your call. 
Time
Press Ä¡âÜ to display the current date and time while you are on a call. 
						

							P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide
Making calls
There are many ways to make a call, depending on the programming and the type 
of call, as follows:
• Pick up the receiver and dial. The Enterprise Edge system supports three 
methods of dialing. See Changing how you dial your calls
 on page 48. 
• Pick up the receiver, press a line button, and dial (if the call is not on your prime 
line).
• Press 
© and dial (to talk without using the receiver). See Using 
Handsfree/Mute on page 40.
• Press 
©, press a line button, and dial (to talk without the receiver and if 
the call is not on your prime line).
• Press a line button and dial (to talk without the receiver and if Automatic 
Handsfree is assigned to your telephone).
• Use one of the features that make dialing easier. See Time savers for making 
calls on page 51.
Displays
The telephone you have called has no internal lines 
available. Press LATER  to use the Ring Again or 
Message features or press PRIORITY to make a 
priority call.
You are dialing using Pre-dial. To erase an incorrect 
digit, press the left end of à 
or BKSP. When 
the number is complete, select a line or lift the receiver.
This prompt remains on your display as long as you 
are on a call you have dialed. To transfer the call, press 
TRANSFER.
Your telephone is already connected to the telephone 
you are trying to call. Check your active line buttons, 
and return to that call.
Wait for the telephone to be answered. If no one 
answers, press LATER 
to use the Ring Again (page 50) 
or Message (page 76) feature, or press PRIORITY 
to 
make a priority call.
You cannot use Ring Again on your current call. You 
can only use Ring Again while you have a busy signal 
on an internal call or line pool request or while an 
internal call is ringing.
The telephone you are calling has Do Not Disturb 
turned on. Press 
LATER 
to use the Ring Again or 
Messages features, or press 
PRIORITY 
to make a 
priority call.
You have dialed a number, but the least expensive 
route that the system is programmed to use is busy. 
Unless you release the call, it goes through on a more 
expensive route. 
4
221 busy
PRIORITY LATER
9__
QUIT BKSP
95551234
TRANSFER
Already joined
Calling 221
PRIORITY LATER
Cant ring again
Do not disturb
PRIORITY LATER
Expensive route 
						

							46  Making calls
Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01
Choosing a line using a line button
You have one line button for each line assigned to your telephone. Press the line 
button to select the line you want to answer or use to make a call. Having several 
line buttons allows you immediate access to more than one line. 
The M7100 telephone has two intercom paths which are used instead of line buttons 
to answer and make calls. Each M7100 can be assigned two lines. You can press 
ú to switch between two calls, one active and one on hold.
Line pools
A line pool is a group of external lines that can be shared by many telephones. You 
can use a line in a line pool to make an external call.
The last number you dialed or the number you saved 
for Saved Number Redial was a speed dial number 
that displayed a name rather than the number. The 
number is dialed correctly, but you cannot see it.
You have attempted to use someone else’s private 
line.
Enter the digits of the number you want to dial.
You have not dialed an external telephone number 
since the last power interruption or system reset.
Either you have no prime line or your prime line is 
busy. Select a line manually before dialing.
You have entered the number of a telephone that is not 
in service.
The telephone you have called is on another call. 
Press LATER 
to use the Ring Again or Message 
features.
The call you are trying to make has been restricted in 
programming. A possible reason is time-of-day 
restrictions on certain calls. 
Press YES 
to use Ring Again. Press NO to send a 
message. See Sending messages on page 75 and 
Turning on Ring Again on page 50.
Either you have no prime line, or the prime line is in 
use, or the line programmed for an autodial number, 
speed dial number, or Hotline is in use. Select a line 
and dial again.
Press YES 
to send a message. See Messages.
For other displays, see Common feature displays on page 149.
Hidden number
Line denied
Line061
TRANSFER
No last number
No line selected
Not in service
On another call
LATER
Restricted call
Ring Again?
YES NO EXIT
Select a line
Send message?
YES NO 
						

							Making calls  47
P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide
The Enterprise Edge system can have 15 line pools plus 6 PRI pools, and a 
telephone can be programmed to access any number of them.
A line pool access code is a number you dial to get a line pool. The access code can 
be up to four digits long. You can have several different line pools for your system, 
each one giving you access to a different set of external lines. It is one way of 
sharing lines across telephones in a system. 
Your installer programs the line pool access codes and gives each telephone access 
to a line pool.
Everyone in the office should have a list of the line pool access codes for the line 
pools their telephones can use.
Using a line pool to make a call
ÄßÝ
1. Press ÄßÝ.
2. Enter a line pool access code.
If you have a free internal line, you can make a call using a line pool without 
entering the feature code first.
1. Select an internal line (intercom).
2. Dial the line pool access code.
Programming a memory button with a line pool feature code
When you program a button with the line pool feature code, you must enter a line 
pool access code after the feature code. The programmed line pool button accesses 
a specific line pool, not the line pool feature. See Programming feature buttons
 on 
page 90 for more information.
If you program a button with an indicator to access a line pool, when all the lines in 
a line pool are busy, the indicator for the line pool button turns on. The indicator 
turns off when a line becomes available.
Tip
If no lines are available in the line pool, you can use Ring Again at the busy 
tone. You are notified when a line in the line pool becomes available. 
See Using Ring Again
 on page 50. 
						

							48  Making calls
Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01
Changing how you dial your calls
Ä¥¡Û
1. Press Ä¥¡Û.
2. Press 
£ or NEXT until the dialing mode you want appears.
3. Press 
ú or OK to select the displayed dialing mode.
The dialing modes feature code cannot be programmed onto a memory button.
Using Standard dial
Standard dial allows you to make a call by selecting a line and dialing the number. 
If you have a prime line, it is selected automatically when you lift the receiver or 
press 
©.
You cannot use Standard dial on a M7100 telephone unless you pick up the receiver 
first. If you have a M7100 telephone, use the Automatic dial or Pre-dial feature for 
on-hook dialing.
Using Automatic dial
Automatic dial allows you to dial a number without selecting a line. Your prime line 
is selected as soon as you start dialing a number. 
Automatic dial does not work if your telephone has no prime line or if your prime 
line is in use.
Telephones connected to an Enterprise Edge Analog Terminal Adaptor (ATA2) or 
an Enterprise Edge Analog Station Module (ASM) cannot use Automatic dial.
Using Pre-dial
Pre-dial allows you to enter a telephone number, check it, then change it before 
actually making the call. The call is not dialed until you select a line or line pool, or 
pick up the receiver. You can pre-dial both external and internal numbers. You 
must, however, select the correct type of line (external or internal) for the type of 
number you have entered.
Tip
If your telephone starts ringing while you are pre-dialing a number, you can 
stop the ringing by turning on Do Not Disturb (Ä¡Þ
). This does 
not affect numbers you are entering.
You cannot pre-dial a telephone number if all the lines on your telephone are 
busy. 
						

							Making calls  49
P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide
When the internal number you have called is busy
Priority Call
Äßá
If you get a busy signal or a Do Not Disturb message when you call someone in your 
office, you can interrupt them. Use this feature for urgent calls only.
Making a priority call
1. Press 
Äßá. 
2. Wait for a connection, then speak.
A person who receives a priority call while on another call has eight seconds to 
accept or block the call. For information on blocking calls see Stopping calls
 on 
page 109. If the person does nothing, the priority call feature puts their active call, 
including conference parties, on Exclusive Hold and connects your call. 
Giving a telephone the ability to make priority calls
You need to start a Unified Manager session to program this feature. See Getting 
Started on page 13 for more information.
1. Select Terminals & Sets.
2. Select a DN number. 
3. Double-click Capabilities.
4. Choose a Priority Call setting: Yes or No.
Displays
Tip
Priority calls cannot be made to Hunt Group DNs. For more information on 
Hunt Groups see Programming Hunt Groups
 on page 101.
You tried to place a priority call to another Enterprise 
Edge telephone. The person you called has blocked 
your call. Try to call later.
The party you are calling has eight seconds to decide 
whether to accept or reject your priority call.
The telephone you are calling has already received a 
priority call or is unable to receive priority calls.
Call blocked
Please wait
Priority denied 
						

							50  Making calls
Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01
You can make a priority call only while your telephone displays:
Using Ring Again
ÄÛ
Use Ring Again when you call someone on your Enterprise Edge system and their 
telephone is busy or there is no answer. Ring Again can tell you when they hang up 
or next use their telephone. You can use Ring Again to tell you when a busy line 
pool becomes available.
Turning on Ring Again
ÄÛ
Press ÄÛ before you hang up. 
Using Ring Again cancels any previous Ring Again requests at your telephone.
Canceling Ring Again
Ä£Û
Press Ä£Û to cancel a Ring Again request.
Displays
Tip
The Ring Again feature cannot be used when calling a Hunt Group DN. For 
more information on Hunt Groups see Programming Hunt Groups
 on page 101
You cannot use Ring Again on your current call. You 
can only use Ring Again while you have a busy signal 
on an internal call or line pool request, or while an 
internal call is ringing.
Press YES to use Ring Again. Press NO if you prefer to 
send a message.
221 busy
PRIORITY LATER
Calling 221
PRIORITY LATER
Do not disturb
PRIORITY LATER
On another call
PRIORITY LATER
Cant ring again
Ring Again?
YES NO EXIT