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Nortel Enterprise Edge Feature Programming Instructions Manual
Nortel Enterprise Edge Feature Programming Instructions Manual
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Index 161 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guideusing a password 128, 130 Cleared>LINENAM 79 communicating in the office paging 73–75 sending messages using display 75 Voice Call 80 Companion capabilities 135–144 cell assignment 138 description 138 neighbors 138 rad neighbor 138 radios 138 disabling registration 136 enabling registration 136 programming 136–139 re-evaluation 137 twinning portables 140 Conf. on hold 39 Conference busy 39 Conference Call by releasing privacy 43 disconnecting from 39 removing yourself from 39 splitting 38 using the Conference feature 37 contrast adjustment 89 control telephone 119, 123 customizing CAP 31 customizing your telephone adjusting ring volume 96 Button Inquiry 89 changing ring type 96 contrast adjustment 89 User Preferences 99 D date and time changing 23 displayed instead of messages 97 displaying 44 length of a call 43 defaults button assignments 93 deleting Call Log items 84 messages from list 78 programmed features 91 Denied in admin 149 deregistration of extension numbers on a portable 139 desktop conferencing using ISDN 115dial pad description 15 dial tone Enterprise Edge system 129 stuttered 129 Dial voice call 81 dialing automatic dial 48 modes 48 options 100 pre-dial 48 saved number 56 signal Link 125 Long Tones 126 Pause 126 Programmed Release 126 run/stop 127 switching from pulse to tone 127 Wait for Dial Tone 127 standard dial 48 switching from pulse to tone 127 Dialing Plan PRI 113 DID (Direct Inward Dial) template 94 direct inward system access (DISA) 128 direct-dial telephone programming 122 Directed Call Pickup 143 Directed Pickup 34 DISA (see direct inward system access) disconnect from conference 39 releasing a call, accidentally 44 Supervision 131 display button equivalents for one-line display 134 buttons 14, 15 Call information 33 changing the language 90, 100 contrast 100 making darker or lighter 89 one-line 133 testing 146 time and date 44 distinctive rings 96 DN (see internal numbers) DND 61 DND from 30 DND transfer 30 Do Not Disturb 109 canceling 109
162 Index Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01on Busy 27, 67 using 110 Do not disturb 45, 50, 60 DRT 30 dual memory button 15 E Emergency 911 13 PRI 112 ending a call 32 Enter code 91 Enter digits 52, 55 Enter zone 75 Enterprise Edge ATA Long tones 126 Enterprise Edge features 142–144 Enterprise Edge system dial tone 129 Enterprise Edge telephones installing 107 mounting on a wall 108 erasing Call Log items 85 messages from list 78 programmed features 91 Evening Sched 121 Exchanged 96 Exclusive Hold 49, 58 Expensive route 45 external access to Enterprise Edge 127 autodial, programming 51 Call Forward (see Line Redirection) page 73 paging equipment 75 extra-dial telephone 121 F Ä Autobumping canceling£¡ÚÞ 84 using¡ÚÞ 84 autodial button external¥Ú 51, 53 internal¥Û 51 Background Music canceling£¡ß 110 turning on¡ß 110 Button Inquiry¥â 56, 89, 131, 145 Call Duration Timeràà 43 Call Forward canceling£Ý 65 usingÝ 65 Call InformationÄ¡ÚÚ 32, 33Call Log entering ¡ÚÛ 86 external calls¡ÚÜ 84 options¥¡Ý 84 password ¥¡Þ 86 password¥¡Þ 86 viewing¡ÚÛ 84 Call ParkàÝ 62 Call Pickupàß 35 Call Queuing¡âÚ 58 Call Transfer canceling£àâ 60 usingàâ 39, 59 Camp-on¡Û 61 Class of Serviceß¡ 130 Conference Call M7100 telephone£Ü 38, 39 usingÜ 37, 38, 39 Contrast Adjustment¥à 89 Dialing Modes¥¡Û 48 Directed Pickupàß 34 Do Not Disturb canceling£¡Þ 109 turning on¡Þ 48, 109 Exclusive Holdàá 58 Feature Button programming¥Ü 90 Group Listening canceling£¡âÛ 40 using¡âÛ 39 Hide message display¥¡âß 97 Host System Dialing Signals LinkàÚ 125 Long Tones¡â¡ 126 Pauseà¡ 126 Programmed Release¥¡á 126 Run/Stop¥á 127 Wait for Dial Tone¡âÝ 127 Language English¥ÞâÚ 90 French¥ÞâÛ 90 Spanish¥ÞâÜ 90 Last Number RedialÞ 52 Line Pool AccessßÝ 47 Line Redirection canceling£¡Ý 69 using¡Ý 68 Message canceling£Ú 76 sendingÚ 76, 78 viewing ones you sentÚ 79 viewingßÞ 77 Page combined zoneßÜ 73 external zoneßÛ 73
Index 163 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guideinternal zoneßÚ 73 usingßâ 62, 63, 73 Password Call Log¥¡Þ 86 Priority Callßá 49 Privacy¡Ü 43 Restriction Service turning off£¡àÛ 119 turning on¡àÛ 119 Ring Again canceling£Û 50 usingÛ 50 Ring Type¥ß 96 Ring Volume¥¡â 96 Ringing Service turning off£¡àÚ 119 turning on¡àÚ 119 Routing Service turning off£¡àÜ 119 turning on¡àÜ 119 Saved Number Redialßà 55, 56 Services, viewing¡àâ 120 Speed Dial adding user¥Ý 54 making callsâ 54 Static Time and Date¡âß 79 Testing display¡âÞ 146 power supply¡âÞ 147 telephone buttons¡âÞ 146 telephone handset¡âÞ 146 telephone headset¡âÞ 147 telephone speaker¡âÞ 147 Timeàà 44 Trunk Answer¡ââ 36 Voice Call Deny canceling £¡¡ 81 using¡¡ 81 Voice Callßß 80 fast busy tone 129 feature Voice Call 144 wireless Call Forward No Answer 143 wireless Portable Language Selection 143 Feature button 15 Feature code 91 Feature moved 91 Feature timeout 149 features adjusting ring volume 96 Autobumping 84 autodial 51 auxiliary ringer 124 Background Music 110Button Inquiry 89 Call Display 32 Call Duration Timer 43 Call Forward 65 Call Information 32 Call Log 83 Call Park 62 Call Pickup 34 Call Queuing 58 Call Transfer 59 Callback 64 Camp-on 61 changing ring type 96 Class of Service password 130 Conference Calls 37 contrast adjustment 89 dialing modes 48 dialing signal Link 125 Long Tones 126 Pause 126 Programmed Release 126 run/stop 127 Wait for Dial Tone 127 Do Not Disturb 109 Do Not Disturb on Busy 67 Exclusive Hold 58 Group Listening 39 Handsfree 40 hiding the message or calls display 97 Hold 57 language choice 90 Last Number Redial 52 line pools 46 Line Redirection 68–72 Messages 75 moving line buttons 95 one button access 32 paging 73–75 priority call 49 Privacy 43 Restriction service 117 Ring Again 50 ring type 96 Ringing service 117 Routing service 117 Saved Number Redial 55 sending messages using analog telephones 75 sending messages using display 75 Set Lock 123 Speed Dial 53 Test a Telephone 145–147 Trunk Answer 36 User Preferences 99
164 Index Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01Voice Call 80 Voice Call Deny 81 file transfer using ISDN 115 Forward denied 68 Forward> 68 forwarding calls 25 Call Forward 65 Call Forward delay 66 Call Forward No Answer 66 Call Forward on Busy 67 Do Not Disturb on Busy 67 Line Redirection 68–72 G Group 4 fax using ISDN applications 115 Group Listening 39 canceling 40 Group Pickup 35, 143 H handling many calls at once Call Queuing 58 Hold 57 handset, speaker testing 147 handset, testing 146 Handsfree making calls 40 muting 41, 42 Handsfree Answerback programming 42 Voice Call 80 headset Handsfree requirement 42 testing 147 hearing aid compatibility 32 Hidden number 53, 56 Hidden number 46 Hold automatic 57 button 15 Conference Call 38 exclusive 58 getting information for a call on 33 listening while on hold 57 retrieving call 57 Hold or release 87, 150 host system signaling Link 125 Pause 126 Programmed Release 126 run/stop 127 Wait for Dial Tone 127 Hotlinebypassing 122 setting up the telephone 123 Hunt Groups 101, 131, 142, 143 Adding members 102 Assigning lines 103 Broadcast mode 103 Distribution modes 103 Moving members 102 Programming busy line setting 104 Programming the overflow set 105 Programming the queue time-out 105 Removing members 102 Rotary mode 103 Sequential mode 103 Setting the hunt delay 104 Setting the name 105 Unassigning lines 103 I In use 79, 151 In use SETNAME 87 Inactive feature 149 incoming call indicator 29 Incoming only 151 indicator incoming call 29 Installer programming 13 Integrated Services Digital Network (see ISDN) Intercom 70 intercom using as the line for Autodial 52 Intercom # 52 internal numbers length of 131 internal page 73 Internet access using ISDN applications 116 Invalid code 55 Invalid code 127, 149 Invalid location 96 Invalid number 52 Invalid number 60, 63, 151 Invalid zone 75 ISDN (Integrated Services Digital Network) applications 115–116 description 111 desktop conferencing using 115 equipment 115–116 file transfer using 115 Group 4 fax using 115 Internet access using 116 LAN access using 115 LAN to LAN bridging using 116 leased line backup using 115
Index 165 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guidetelecommuting using 115 videoconferencing and video telephony using 115 ISDN PRI 111 2-way DID 112 Call by Call 113 Dialing Plan 113 Emergency 911 112 Name and Number blocking 112 Network Name Display 111 L LAN access using ISDN applications 115 router 116 to LAN bridging ISDN applications 116 language, changing on the display 90, 100 Last Number Redial programming 53 Last Number Redial, using 52 leased line backup using ISDN applications 115 length of call, timing 43 length of internal numbers 131 limiting access to Enterprise Edge 128 telephone feature use 123 telephone programming 123 using alternate or scheduled services 117 line assignment 131 button moving 29, 95 button, using to choose a line 46 changing the name 25, 108 indicators, description 30 pool 46–47, 132 Redirection canceling 69 using 68–72 Redirection, and Call Forward, differences 71 target 132 Line 061 waiting 150 Line denied 36, 46, 151 Line hung up 62 Line in use 150 Line Pools, using 142 Line Redirection 70 Line061 callback 30 Line061 hung up 60 Line061 to prime 30 Line061 transfer 150 Linkusing 125 Link, programming 125 listening on hold 57 log space programming 86 logging a call manually 84 Logit (see Call Log) long distance call indicator 149 using COS password 128 Long Tones 126 lost calls, troubleshooting 142 Lunch Sched 121 M M7100 telephone Autodial 51 button defaults 95 Button Inquiry 89 Call Conference 37 Call Park 62 Call Queuing 150 Call Transfer 60 CallBack 61, 62 camping a call 61 Conference Call 38 Conference Call on hold 38 Hold 57 internal numbers 131 line assignment 132 Line button 46 line button 29 line buttons 133 Line Redirection 68 memory buttons 133 one-line display 133 Ring Again 149, 150 Speed Dial 54 standard dial 48 Transferring a call 60 Voice Call 80 M7208 telephone button defaults 94 memory buttons 133 M7310 telephone 14 button defaults 94 Conference Call 37 memory buttons 133 splitting a Conference Call 38 troubleshooting 145 M7324 telephone 14 button defaults 95 CAP 31
166 Index Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01Conference Call 37 memory buttons 133 splitting a Conference Call 38 troubleshooting 145 M7410 CT 21 maintaining security 129 Make calls first 151 making calls dialing modes 48 priority call 49 using a line button 46 using line pools 46 using Ring Again 50 with automatic Handsfree 42 memory buttons 15, 51, 133 Message denied 79 Message list 79 Message to 79 Messages canceling a sent message 76 hiding display 97 removing from list 78 sending, using the display 75 viewing 77 Messages & Calls 79, 87 Microphone muted 81 monitoring calls 36, 132 with CAP 31 line pool status 50 lines (see also Disconnect Supervision) 131 telephone status 50 transferred calls 64 mounting telephones on wall 134 Move line from 96 Move line to 96 moving telephones 109 music, background 110 muting voice call tones 80 N Name and Number blocking PRI 112 Network Name Display PRI 111 New calls begin 87 night control phone (see control telephone) Night Sched 121 Night Service (see services) 9_ 45, 151 No button free 79, 150 No call on 63No call to park 63 No calls waiting 150 No free lines 151 No info to log 88 No last number 53 No last number 46 No line selected 46, 150, 151 No line to use 70 No log assigned 88 No number saved 56 No number stored 55, 79 No resume item 88 No services ON 120 No voice call 81 Not available 149 Not in service 46, 60, 62, 68, 150 O OK 134 On another call 46, 50 On hold 58 one button access to features 32 one button dialing (see Autodial) out of range 141 Outgoing line 70 overflow call routing 132 OVERRIDE 134 overriding Call Forward 66 P page external equipment 75 programming 73 shortcut codes 73 types 73 zones, programming 74 Page choice 75 Page timeout 75 Paging ALL 75 Paging busy 75 Park denied 63 Parked call 150 Parked on 63 parking a call retrieving 62 Parking full 63 password Call Log 86 canceling 86 changing 86 Class of Service 130 user preferences 99
Index 167 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Pause 126 pause in a sequence of numbers (see Wait for Dial Tone) PBX template 94 Pick up receiver 150 Pickup 35 Pickup denied 35, 36 pickup group 35 Pickup group programming 140 Please wait 49 Pool code 70 portable telephone and Enterprise Edge 142–144 twinning 140 using 141–144 voice quality 141 power off, effect on memory buttons 51 power supply, testing 147 pre-dial 48 Press a button 52, 89, 91 Press a line 96 Press held line 39 prime line 123 telephone 30 prime line 134 Priority Call programming 140 priority call (see also Call Queuing) 29, 49 Priority denied 49 Priority>223 150 Privacy changing status 43 private branch exchange, accessing from Enterprise Edge (see also host system dialing signals) 125 call 43 line 134 Program and HOLD 52, 55, 91 Program and OK 52, 55, 91 Programmed 52 Programmed Release 126 programming basics administrative programming 13 customizing your Enterprise Edge 13 installer programming 13 programming map 16–21 starting and ending a session 21 changes, planning 14 Companion 136–139 features on buttons 90lines changing the name of a line 108 log space 86 Pickup group 140 Priority Call 140 registration for portable telephones 136, 139 Set filters 140 Set lock 140 system 14 system features Call Forward 25, 27 changing the name of a line 25 Restriction service 117 Ringing service 117 Routing service 117 System Speed Dial 23, 53 time and date 23 telephones allowing Line Redirection 69 auxiliary ringer 124 Call Display 34 Call Forward 25, 27 Call Forward delay 66 Call Pickup 34 changing number of rings before forwarding call 26 changing the name of a telephone 108 direct-dial telephones 122 Do Not Disturb 109 Do Not Disturb on Busy 27 external autodial button 51 Forward no answer 66 Forward on busy 67 Handsfree 41 Handsfree Answerback 42 Hotline 123 page zone 74 paging 73 priority call 49 Redirect ring 70 Set lock 123 User Speed Dial 53, 54 programming telephones Last Number Redial 53 Link 125 Saved Number Redial 56 Q QUIT 134 R range 141 redialing external number 52 Redir by 70
168 Index Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01 Redirect ring programming 70 Redirectº denied 70 redirection loops, avoiding 72 re-evaluation, see Companion re-evaluation refusing to answer second call 109 registration disabling 136 enabling 136 on a portable 139 Release a call 62, 150 Release button 15, 32 Release calls 150 Release, using 143 releasing accidentally 44 from conference 39 remote access 127–129 remote use Class of Service password 130 security 128 using lines and features from outside the system 127 replying to a message 77 analog telephone 77, 78 reporting and recording alarms 145 Restrn 120 Restricted call 46, 61, 151 restricting access to Enterprise Edge 128 feature use (see Set Lock) telephone feature use 123 telephone programming 123 using alternate or scheduled services 117 Restriction service 117 retrieval codes Call Park 62 retrieving held call 57 parked call 62 ring auxiliary ringer 124 changing ring type 96, 100 changing the number of rings before call is forwarded 26 description of types 30, 96 ring volume 96 Ringing service 118 Ring Again 50 Ring Again? 46, 50 Ringing 120 Ringing service 117RLS button 32 Routing 120 Routing service 117 run/stop signal 127 S Saved Number Redial using 55 Saved Number Redial, programming 56 saving a number (see Saved Number redial) Sched 4 121 Sched 5 121 Sched 6 121 scheduled services 117 security recommendations 129 system 128 Select a line 46, 55 Select line out 71 Select line(s) 71 Send message? 46 Service Modes (see Services) Service Modes ON 120 Service provider features Automatic Call Back 114 Automatic Recall 115 Call Forward 114 calling the number your calls are forwarded to 114 canceling Call Forward 114 Service Schedules Evening Sched 121 Lunch Sched 121 Night Sched 121 Sched 4 121 Sched 5 121 Sched 6 121 Services overriding 120 Restriction service 117 Ringing service 117 Routing service 117 Trunk Answer 36 turning off and on using feature codes 119 viewing active schedules 119 Set filters programming 140 Set Lock 123–124 set lock 124 Set lock programming 140 Set locked 149 Set profile 133 shift button 15 SHOW 134
Index 169 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide signal Link 125 Long Tones 126 Pause 126 Programmed Release 126 run/stop 127 Wait for Dial Tone 127 softkey display prompts, troubleshooting 141 special telephones 121 Speed Dial changing User Speed Dial 100 host system signaling codes 54 making a call 54 programming 23 programming for User 54 splitting a Conference Call 38 standard dial 48 Start of list 80 Still in trnsfer 61 stopping calls from ringing at your telephone 109 stuttered dial tone 129 suspending a call (see also Call Park and Hold) switching between calls 143 system programming 14 system dial tone 129 System Speed Dial 53 T target lines 132 changing the name 108 using to twin 141 telecommuting using ISDN applications 115 telephone alarm 145 Call Display information 33 CAP 31, 121 changing the name 108 control 119, 123 difference between M7310 and M7324 telephones 14 direct-dial 121 extra-dial 119, 121 Hotline 122 log calls automatically 83 M7100, illustration 133 mounting on wall 134 moving 109 prime 121 prime telephone 30 testing 145–147 testing buttons 145, 146display 146 ending a session 146 handset 146 headset 147 power supply 147 telephone 145 telephone speaker 147 Their list full 80 3 parties only 39 time and date changing 23 displayed instead of messages and calls 97 displaying 44 Ä¡âß 79 length of a call 43 time savers autodial 51 Saved Number Redial 55 Speed Dial 53 tone camped call tones 61 controlling length 126 remote access tones 129 voice call 80 tracking incoming calls Call Log 83 transfer (see Call Transfer) Transfer denied 61 transferring calls 59 Callback 64 parking a call 62 using Camp-on 61 troubleshooting decrease in voice quality 141 lost calls 142 reporting and recording alarms 145 softkey display prompts 141 testing the headset 147 the power supply 147 the speaker in the handset 146 the telephone buttons 146 the telephone display 146 the telephone speaker 147 using the alarm telephone 145 Trunk Answer 36 twinning 140 using Answer DNs 140 using target lines 141 U understanding programming 13 Unequipped line 71
170 Index Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01 Unknown name 87 Unknown number 55 until * 120 Use line pool? 150 User Preferences 99–100 User Speed Dial 53, 100 using Call Forward 65 using Do Not Disturb 110 using your system remotely 127–129 V videoconferencing and video using ISDN applications 115 VIEW 134 viewing active Services 119 Call Log 84 messages 77, 79 Voice Call 80–81 Voice call 81 Voice Call feature 144 voice mail accessing your Enterprise Edge Voice Messaging system 88 using Call Forward 67 voice quality 141 volume bar 134 control 134 W Wait for Dial Tone 127 wall mounting telephones 134 wireless Call Forward No Answer 144 wireless Portable Language Selection 143 English 143 French 144 Spanish 144 Y Your list full 80