Nortel Enterprise Edge Feature Programming Instructions Manual

							Getting Started  21
P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide
The M7410 Cordless Telephone (CT) 
The M7410 CT allows you to move freely around your workspace and still have full 
access to all your Enterprise Edge system features.
The effective operating radio range in your facility will be dependent upon building 
construction and the internal layout of the facility. Typically, a dense office 
environment will yield an effective operating radio range of 125 to 150 feet. 
Operating radio ranges will be enhanced in more open office environments. 
Note:Note: Up to 15 M7410 CT users can be accommodated on one Enterprise 
Edge system.
The M7410 CT uses advanced digital technology to provide a quality audio path 
over a 900 MHz radio link. Establishing calls over a radio link are comparable to 
wire line communications but expect small delays when the handset is brought into 
service from an on-hook position.
The M7410 CT mixes voice and data communications paths together, making it 
very difficult for anyone to tune in and eavesdrop on conversations. The M7410 CT 
is equipped with automatic channel scanning capabilities. The M7410 CT 
automatically searches for a new channel when interference is detected. 
Starting and ending a session
To start a programming session, double-click the Unified Manager icon. 
Ending a session
Simply click Close in the browser window.
Record any changes you make in programming. This way if there is a problem with 
the system, maintaining a history of the changes you have made facilitates 
troubleshooting. Remember to inform people in your office of any changes you 
have made that affect them, such as changes to system speed dial codes or changes 
to the number of rings before an unanswered telephone is forwarded. 
						

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Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01 
						

							P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide
Frequent programming operations
The following sections highlight the most frequently used programming operations. 
You need to start a Unified Manager session to program these features. See Getting 
Started on page 13 for more information.
Changing the time and date on the display
The clock controls the schedules used for services such 
as ringing and routing. After a power failure, the clock 
is behind by the length of time power was lost. For 
example, if the power is out for two minutes, the clock 
is two minutes behind.
Note:When you change the clock settings in the Unified Manager, you are 
changing the clock settings for telephony services. This does not change the 
clock setting on the Enterprise Edge server.
1. Select Time & Date.
2. Set the attributes for the year, month, day, hour, minutes, and seconds.
Adding or changing a system speed dial
You program a speed dial on your Enterprise Edge so 
that anyone in your office can dial a frequently-used 
number using a two-digit code. Examples of system 
speed dials might include telephone numbers of   
regional sales offices within your organization or key 
customers that you call frequently.
To change a speed dial that already exists, follow the same steps as if you are 
creating a new system speed dial. The new programming overwrites the previous 
number and settings.
If you are creating a system speed dial for the first time you will need to choose the 
type of facility for the system speed dial. For more information about programming 
line facilities, see the chapter “Systems Operations” in the Enterprise Edge 
Programming Operations Guide.
The system has a standard name to display, so it is not necessary for you to program 
one; however, if you choose not to display the telephone number, you may want to 
create a more descriptive name. 
2
Passwords
General settings
Time & Date
Services
Passwords
System Speed Dial 
						

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Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01
1. Select System Speed dial.
2. Select the two-digit speed dial code (01 to 70). 
3. Type in the telephone number (up to 24 digits) you wish to save as a speed 
dial and press Return. 
If this is a new speed dial, more fields appear after you press Return.
4. Choose a Facility setting: Use prime line, line:nnn, Pool code:xx, or Use 
routing table.
where
nnn is an integer between 001 and 238
xx is a letter between A and O
5. Choose a Display digits setting: Y (Yes) or N (No).
If you choose not to display the digits, the name of the Speed Dial code is 
displayed instead of the phone number.
6. Choose a Bypass restrictions setting: Y (Yes) or N (No).
Note:If you assign a specific line to a system speed dial number, only telephones 
with an appearance of that line can use the speed dial number.
Changing the name of a telephone
You can add a name to a telephone to further identify the 
set within your network. For example, in addition to the 
extension number, you might want to add an abbreviated 
name of the user (for example, Jean B).
1. Select Terminals & Sets.
2. Select the DN number.
3. Double-click Name.
4. Type in a new name (up to 7 characters including spaces) and press Return.
Name
Terminals & Sets 
						

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P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide
Changing the name of a line
You can add a descriptive name to a line to further identify 
it within your network. For example, in addition to the line 
number you may wish to describe the line’s properties (for 
example, Local). For more information about 
programming lines, see the “Systems Operations” chapter 
in the Enterprise Edge Programming Operations Guide.
1. Select Lines.
2. Select a line number.
3. Double-click Line nnn.
where
nnn is an integer between 001 and 238
4. Type in a new name (up to 7 characters including spaces) and press Return.
Making changes to Call Forward No Answer
You can program a telephone to forward a call when 
there is no answer to either an internal telephone (for 
example, 221) or an external telephone (for example, 9-
123-4567). Additionally, you can route the unanswered 
call to a destination code. For more information about 
programming destination codes, see the chapter 
“Systems operations” in the Enterprise Edge 
Programming Operations Guide.
You may also set Call Forward to forward all calls to either an internal or external 
telephone number. This is done at the telephone set by pressing 
ÄÝ. For 
more information about Forward All Calls, see Forwarding your calls
 on page 65.
1. Select Terminals & Sets.
2. Select a DN number.
3. Select Capabilities.
4. Double-click Call Forward.
5. Choose a Fwd no answer setting: enter an internal or external number, or a 
destination code.
Lines
Name
Terminals & Sets
Call Forward
Capabilities 
						

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Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01
Change the number of times the telephone rings before it is forwarded
After you have assigned a Fwd no answer destination, you can set the number of 
times the telephone rings before the call is forwarded.
1. Select Terminals & Sets.
2. Select a DN number.
3. Select Capabilities.
4. Double-click Call Forward.
5. Choose a Fwd no answer delay setting: 2, 3, 4, 6 or 10.
Making changes to Call Forward on Busy
 You can program a telephone to forward a call when the 
line is busy to either an internal telephone (for example, 
221) or an external telephone (for example, 9-123-
4567). Additionally, you can route the call to a 
destination code. For more information about 
programming destination codes, see the chapter 
“Systems operations” in the Enterprise Edge 
Programming Operations Guide.
You may also set Call Forward to forward all calls to either an internal or external 
telephone number. This is done at the telephone set by pressing 
ÄÝ. For 
more information about Forward All Calls, see Forwarding your calls
 on page 65.
1. Select Terminals & Sets.
2. Select a DN number.
3. Choose Capabilities.
4. Double-click Call Forward.
Tip
If the Enterprise Edge set is a member of a Hunt Group, the Call Forward no 
answer feature is overridden and the Hunt Group call continues to ring until 
the hunt time has expired. For more information on Hunt Groups see 
Programming Hunt Groups
 on page 101.
Terminals & Sets
Call Forward
Capabilities 
						

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P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide
5. Choose a Fwd on busy to setting: enter an internal or external number, or a 
destination code.
Making Changes to Do Not Disturb on Busy
When you are on a call and a second call comes in, 
your telephone rings softly to alert you to the second 
call. You can turn this feature on or off for each 
telephone.
1. Select Terminals & Sets.
2. Select a DN number.
3. Double-click Capabilities.
4. Choose a DND on Busy setting: Y (Yes) or N (No).
Tip
If the Enterprise Edge set is a member of a Hunt Group, the Call Forward on 
busy feature is overridden and the Hunt Group call continues to ring until the 
hunt time has expired. For more information on Hunt Groups see Programming 
Hunt Groups on page 101.
Tip
If the Enterprise Edge set is a member of a Hunt Group and the set activates 
this feature, the set does not receive notification of incoming Hunt Group calls 
while on a call. The DND on busy feature overrides the Hunt Group. For more 
information on Hunt Groups see Programming Hunt Groups
 on page 101.
Terminals & Sets
Call Forward
Capabilities
DND on Busy 
						

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Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01
What would you like to do next?
Some of the most common programming tasks are listed below. For a 
comprehensive list of settings and instructions, see either the Table of Contents or 
the Index.
Redirect calls coming in on a line.See Turning on Line Redirection 
on page 68.
Allow individuals to answer calls that are 
ringing at another telephone.See Picking up a call ringing at another telephone on page 34.
Assign telephones to different zones for 
paging.See Paging on page 73.
Turn the night service on and off.See Making additional telephones ring on page 117. 
						

							P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide
Answering calls
Answering incoming calls with Hunt Groups
Your Enterprise Edge system now allows you to establish Hunt Groups in your 
system. Hunt Groups are a group of Enterprise Edge set DNs that can be called by 
a single directory number. The Hunt Groups feature ensures calls are easily routed 
to the appropriate people. You can program 
• the members for a Hunt Group
• member position within a Hunt Group
• how calls are distributed
• how long a call spends looking for available members
• what happens if all members are busy
For more information on Hunt Groups see Programming Hunt Groups
 on page 101. 
For more information about software packaging, see the Enterprise Edge 
Programming Operations Guide.
Answering an incoming call
There are three indications of an incoming call: ringing, a line button flashing, and 
a message on the display. You do not necessarily receive all three indications for 
any particular call. For example, you may have a line that has been set up not to ring 
at your telephone. If so, you see only a flashing line button. There are many possible 
combinations, depending on how your system is set up. See Choosing a line using 
a line button on page 46 for more information on the use of lines.
If you receive a priority call and your telephone has no free internal line buttons, 
you cannot transfer the priority call, you must accept or release it.
Line buttons
One line button for each line is assigned to your telephone. Press the line button to 
select the line you want to answer or use to make a call. Having several line buttons 
gives you immediate access to more than one line. 
The M7100 telephone has two intercom paths which are used instead of line buttons 
to answer and make calls. Each M7100 can be assigned two lines. You can press 
ú to switch between two calls, one active and one on hold.
3 
						

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Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01
What line indicators mean
Rings you may hear
Answering calls at a prime telephone
Each line in an Enterprise Edge system can be assigned a prime telephone. Calls not 
answered at their normal destinations are transferred to the prime telephone. The 
prime telephone is usually the attendant’s telephone. The installer or customer 
service representative programs a prime telephone for a line.
Displays
¼Flashing on and off for 
equal lengths of timeThere is an incoming call on the line.
¼Flashing on and off 
more quicklyYou have placed a call on hold.
¼Flashing on for longer 
than offSomeone else has put a call on hold 
on that line.
¼On, not flashingYou are connected to the call on that 
line or the line is in use elsewhere.
OffThe line is free.
A double beep every ten 
secondsA call has been camped to your telephone.
A long single ringThere is an external call on the line for you.
A shorter double ringThere is an internal call on the line for you or 
a call is being transferred to you.
A brief single ringA call is being redirected on one of your 
redirected lines. You cannot answer this 
call. 
Three beeps 
descending in toneYou are receiving a priority call.
The person at telephone 221 has forwarded 
a call to you using Do Not Disturb.
The system has transferred a call to you 
from a telephone with Do Not Disturb turned 
on.
Nobody answered this call so the system 
transferred it to you.
Someone has camped, parked or 
transferred a call on line 061, but no one has 
answered it. Press 
CALLBACK 
or the line 
button to connect to the call.
There is no telephone that can receive a call 
on line 061 so the system has transferred it 
to you.
The call coming in on line 002 was intended 
for target line 052. Line 052 is busy so the 
call has come to you.
For other displays, see Common feature displays on page 149.
DND from 221
DND transfer
DRT Line001
Line061 callback
CALLBACK
Line061 to prime
Line002>Line052