Nortel Enterprise Edge Feature Programming Instructions Manual

							P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide
General System features
The following features are available for the entire Enterprise Edge system.
Pulse or tone dialing
If your external lines use pulse dialing, you can switch temporarily to tone dialing 
to communicate with devices such as answering machines, to access the features 
that PBX systems may offer, or to use another Enterprise Edge system remotely.
Press 
£ while on an active line. Once you hang up, your telephone returns to pulse 
dialing.
Disconnect super vision
When Disconnect Supervision is assigned to a line, the Enterprise Edge system 
monitors it to detect if an external caller hangs up. This allows the system to release 
the line for other uses. Your installer assigns disconnect supervision. 
Hunt Groups
Your Enterprise Edge system now allows you to establish Hunt Groups in your 
system. Hunt Groups are a group of Enterprise Edge sets that can be called by a 
single directory number. The Hunt Groups feature ensures calls are easily routed to 
the appropriate people. For more information on Hunt Groups see Programming 
Hunt Groups on page 101.
Internal numbers
Each telephone in the Enterprise Edge system has its own internal number. The 
length of internal numbers in your system can be from two to seven digits on a non-
expanded system, and three to seven digits on an expanded system. All numbers in 
your system are the same length. Your installer sets the length of internal numbers 
(called the DN length). The default DN length is three.
To find out your internal number, use the Button Inquiry feature (
Ä¥â) 
on an intercom button. On the M7100 telephone, Button Inquiry shows your 
internal number followed by the function assigned to your single-memory button.
Line assignment
Any of the lines in your system can be assigned to any of your telephones. Your 
installer assigns lines to telephones in Configuration programming. Lines can be 
assigned to appear only, appear and ring, or to ring only.
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Usually, only the lines that are appropriate for a particular person appear at that 
person’s telephone. When a line is assigned to a telephone it is automatically given 
a line button on that telephone, if a button is available. The M7100 telephone has 
no line buttons for its lines.
Calls on lines that ring but do not appear at a telephone are presented at an intercom 
button.
You may be able to answer a call on a line that does not appear or ring at your 
telephone. To pick up such a call, use Call Pickup, Call Park, or Trunk Answer. 
A telephone may have buttons assigned for lines 001 to 003, but have only lines 001 
and 002 programmed to ring as well. An incoming call on any of the three lines 
causes a line button indicator to flash, and the telephone can be used to answer the 
call. This is especially useful for people who monitor other telephone lines, but 
want only their own lines to ring.
Ta r g e t  l i n e
A target line is used to route a call directly to a particular telephone or group of 
telephones. Target lines are used only for incoming calls. A single incoming line 
may provide connections to several different target lines. This allows each person 
or department in the office to have their own number without having a separate 
external line for each number. 
Line pools
A line pool allows each telephone access to external lines from a group (or pool) of 
external lines. You can access such lines by pressing an intercom button and 
entering a line pool access code or by pressing a memory button programmed with 
the line pool feature code and a line pool access code.
Overflow call routing
If a call comes in for a target line that is busy, Enterprise Edge routes the call to the 
prime telephone for that target line. If there is no prime telephone assigned to the 
target line or if a call cannot be directed to a target line, the call goes to the prime 
telephone for the external line used.  
						

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Overflow routing for incoming calls is used with the Routing Service programmed 
by your installer. A Service must be active for overflow routing to be in effect. 
Overflow routing is not available in normal service.
M7100 telephone
Because the M7100 telephone does not have line buttons, it sometimes works 
slightly differently from other Enterprise Edge telephones. Where other telephones 
can require that you select a line button to answer a call, on the M7100 telephone 
you simply pick up the receiver. Where other telephones require you to select a line 
button to take a call off hold, you press 
ú on the M7100 telephone. 
On M7100 telephones, you can answer a second call by pressing 
ú. Your 
active call is put on hold and you are connected to the waiting call. You can have 
no more than two calls at a time.
The M7100 telephone cannot have a 
© button. When applicable, special 
instructions for the M7100 telephone are included with each feature description. 
Memory buttons
Memory buttons are the buttons with indicators on the M7310, M7208, and M7324 
telephones, and the dual buttons without indicators on the M7310 telephone. There 
is a single memory button, without an indicator, on the M7100 telephone. Memory 
buttons can be used as answer, autodial, line, and programmed feature buttons. 
Line, intercom and answer buttons must have indicators.
One-line display
The M7100 telephone has a one-line display. Other Enterprise Edge telephones 
have a second line on the display which shows the functions of the three buttons 
directly below it.
Tips
When you make a call and the programmed route is busy, you hear the 
expensive route warning tone and see a display indicating that an expensive 
route is being used. To avoid using the normal, expensive route, release your 
call.
Because overflow routing directs calls using different line pools, a call may 
be affected by different line filters when it is handled by overflow routing. 
						

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Some display buttons, such as TRANSFER and ALL, are simply shortcuts which are not 
available on a one-line display. 
Other display buttons, such as
 OK and SHOW, perform essential functions. For a 
one-line display telephone, use the following buttons instead of these display 
buttons.
Substitutes for display buttons
All displays listed in this book are shown as they appear on the two-line display.
Prime line
Your telephone can be programmed to select an internal or external line or a line 
pool automatically whenever you lift the receiver or press 
©. This is your 
prime line.
Private lines
A private line is exclusive to a particular telephone. Calls that are put on hold or left 
unanswered on a private line cannot be picked up at any telephone except the prime 
telephone.
Volume bar
The volume bar controls the volume of the receiver, telephone ringer, handsfree 
speaker, and headset. Press either end of the volume bar 
à to adjust the 
volume.
Wall mounting
Enterprise Edge telephones can be mounted on a wall. Contact the installer if you 
want to have any telephones in your system wall-mounted.
Display buttonDial pad button
OKú
QUIT¨
ADD¥
SHOW£
CANCEL£
VIEW£
OVERRIDE£
BKSPÃ 
						

							P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide
Companion Features
Programming Companion Wireless
Programming specific to Companion Wireless features are covered in this chapter. 
For general programming instructions, please refer to “Getting Started” on page 13.
Two portable telephones are supported in Enterprise Edge: the Companion C3050 
Etiquette and the Companion C3050 CT2Plus.
Registration password
The portable telephones must be registered with the Enterprise Edge system before 
they can be used. The recommended steps are as follows:
1. Change the registration password for your system.
2. Enable registration for the system.
3. Confirm the availability of directory numbers (DNs) for each portable 
telephone.
4. Individually register each portable telephone.
5. Disable registration for the system.
Changing the Registration password
To ensure unauthorized portables are not registered to your system, a separate level 
of password access is provided. You can, and should, set your own password to 
prevent unauthorized handsets from registering on your system. You can change the 
Registration password under the Passwords heading in programming.  
The default Registration password is RADIO (àÛÜÝß).
To program a new registration password:
1. Select Passwords.
2. Double-click Registration.
3. Enter a new password and press Return.
Change password to avoid incorrect registration.
To ensure accurate registration, change the Registration password before 
registering any portables. If there is another wireless system in radio range, 
and both systems have the same Registration password and registration 
enabled, you may accidentally register on the other system instead of on your 
own.
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Record the password in the Programming Record.
Portable telephone programming
You need to start a Unified Manager session to program portable telephone settings. 
Select Resources, Telephony, Companion to program these settings.
Registration
You must enable registration for the entire Enterprise Edge system to allow 
registration of individual portables. The options are Yes (Y) and No (N). Yes 
indicates that Registration is enabled. No is the default and indicates that 
Registration is not enabled.
To enable user registration:
1. Select Telephony, Companion.
2. Double-click Registration.
3. Select a Registration enabled option: Y (Yes) or N (No).  
Portable DNs
Once registration is enabled for your Enterprise Edge system, a series of extension 
numbers (469 to 500) automatically becomes available for registration. Check that 
an extension number is available before registering a portable telephone to it.
If the extension number shows a status of Available, it is ready for registering a 
portable telephone.
Tip
You can choose any combination of one to six digits. It is easier to remember 
the password if the digits spell a word. Provide this password only to selected 
personnel to prevent unauthorized access to programming. The implications of 
such access may include the rearrangement of line assignments, which could 
affect the operation of the Enterprise Edge system.
Software Keys are required to activate wireless capabilities for the 
Companion C3050 Etiquette and Companion C3050 CT2Plus
To take advantage of the wireless capabilities available to your Enterprise 
Edge system, you must first enable a certain number of portable credits using 
Software Keys purchased through Nortel Networks. For more detailed 
information on enabling Enterprise Edge, see the Enterprise Edge 
Programming Operations Guide.
Registration should normally be disabled.
For security reasons, and to prevent unauthorized users from being registered 
to your system, set registration to N
 when you have finished registering the 
portables. 
						

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If the extension number shows a status of Registered, a portable telephone is already 
registered to that extension number. In this case, you can either pick a different 
extension number, or deregister the current portable telephone. You must perform 
deregistration both at the portable and during a Unified Manager programming 
session.
To view registered and available DNs:
1. Select Telephony, Companion, Registration, Portable DNs.
2. Double-click a portable DN (for example, DN 471).
Deregistering a portable
Deregister an extension number when:
• you must replace the portable due to loss or breakage
• you want to assign the handset to someone with a different telephone number 
than the previous user
To deregister a portable:
1. Select Telephony, Companion, Registration, Portable DNs to deregister a 
DN. 
2. Double-click a portable DN (for example, DN 471).
3. Click the Configuration menu and select Deregister.
Radio data
Re-evaluation
Re-evaluation automatically assigns the proper cell configuration to each radio in a 
Base Station. When adding or removing Base Stations, Re-evaluation must be 
applied to the system. 
Re-evaluation Status
To view the Re-evaluation status:
1. Select Telephony, Companion, Radio data.
2. Double-click Re-evaluation.
Tip
This procedure does not clear the registration data in the portable. You must 
also deregister from the portable telephone (“on-the-air” deregistration). For 
instructions, see the Portable Telephone User Guide
 that is supplied with 
the portable. 
						

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3. Click the Configuration menu and select Re-eval now or Schedule.
Radios
Radio programming settings apply to Base Stations. 
Cell assignment
A cell is the area covered by one or more radios in close proximity. As you move 
around your office while on a call with your portable, the call is handed off from 
one cell to another. A call on a portable can be handed off from one cell to another 
only if those cells are programmed as neighbors. The Enterprise Edge system 
automatically assigns cell neighbors and re-evaluates the cell-to-cell configuration 
when Base Stations are added or removed.
The cell assignment setting allows you to see if a Base Station radio is assigned or 
unassigned to a cell in the Enterprise Edge system.
To view the cell assignment:
1. Select Telephony, Companion, Radio Data, Radios.
2. Double-click Radio nnnn.
where nnnn is the four-digit radio number.
Cells
Cell programming allows you to examine the cell radio, cell neighbor, and cell radio 
neighbor configurations. Select Telephony, Companion, Radio Data, Cells and 
enter the cell number (01 to 32).
Cell radios
This subheading allows you to view the 5-digit number of any radios assigned to 
this cell. For example, if radio 07012 is in the cell, the display shows 
07012 asgned. 
Select Telephony, Companion, Radio Data, Cells, Cell radios and enter the 5-
digit radio number to view the setting: Assigned or Unassigned. 
Cell neighbors
This subheading allows you to view the 2-digit number of any cells that border a 
particular cell in a system. Select Telephony, Companion, Radio Data, Cells, Cell 
neighbors and enter the cell number to see the settings: Assigned or Unassigned. 
For example cell 01, the display shows 
Nghbr:03 and Nghbr:04. This means that cells 
03 and 04 have been assigned as cell neighbors.
Cell rad neighbors
This subheading allows you to view the 2-digit number of any cells that border a 
particular cell in a system (the cell neighbors) plus any cells that border the cell 
neighbors. Select Telephony, Companion, Radio Data, Cells, Cell rad neighbors 
and enter the cell number to see the settings: Assigned or Unassigned. 
						

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For example cell 01, the display shows Rad nghbr:03, Rad nghbr:04, and Rad nghbr:11. 
Cell 11 does not appear as a cell neighbor (see the example under Cell nghbr), 
therefore it must be a neighbor of cell 03 or 04.
Registering individual portables
You must do two things to register each portable with the Enterprise Edge system:
• Register the portables by entering the Registration password on each one.
• Verify that the portable operates properly.
For instructions on registering and verifying each portable with the Enterprise Edge 
system, refer to
 Enterprise Edge Programming Operations Guide. 
For instructions on operating a portable, see the Portable Telephone User Guide 
that is supplied with the portable.
When you distribute the portables, tell the users that the portables are registered and 
give them the corresponding extension numbers. 
System programming
Once the registration process is complete, portable telephone programming is much 
the same as it is for Enterprise Edge desk telephones. Some of the programming 
settings do not affect the operation of the portable. 
See “Getting Started” on page 13, for detailed instructions on how to program your 
Enterprise Edge system. 
The following table shows the recommended settings for your Enterprise Edge 
system:
Tips
You can register a portable to more than one system. You cannot register a 
portable to more than one extension number per system, nor can you register 
more than one portable to one extension number.
If a portable telephone is to be used in more than one Enterprise Edge 
system, its owner must know which registration slot number was used to 
register the portable telephone with each system. (It is preferable that each 
user have the system they use most often registered in slot 1.)
If a portable telephone is lost or broken, deregister it from the system before 
replacing it with another portable telephone.
Heading Setting Notes
Terminals&Sets
Capabilities
Fwd no answer Fwd to:  
Fwd delay: 

Fwd on busy Y
DND on Busy N 
						

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Twinning between portables and Enterprise Edge wireline telephones
Using Answer DNs
If you have both a wireline (desk) telephone and portable telephone you can answer 
calls from either device by using Enterprise Edge’s Answer DN feature. Any call 
that normally rings at your desk can also appear and ring at your portable if it is 
assigned the desk telephone DN as an Answer DN. This arrangement is called 
twinning.
It is also possible to have calls to the portable appear on the desk telephone as an 
Answer DN.
An Answer DN for a desk telephone and portable is programmed exactly the same 
way as for two desk telephones. An installer programs Answer DNs.
You can have up to eight Answer Keys assigned to your portable. 
The types of calls that your portable’s Answer Keys receive are programmable. See 
the “Answering calls” on page 29 for more information. 
Voice mail message waiting indication occurs on the twinned portable only if it has 
been assigned a voice mail box.
Handsfree N
HF answerback None
Pickup group A portable can be part of a pickup group and 
answers calls ringing at telephones in the same 
group when the user enters ¥àß.
Paging Y
Page zone  1
D-Dial Set  1 A portable cannot be a Direct-Dial telephone. It can 
use the Direct-Dial digit.
Hotline   None
Priority call Y Requires special configuration of hardware and 
programming
Restrictions
Set restrictions
Set lock Y Does not apply to portables.
Allow last no Y Does not apply to portables.
Allow saved no Y Does not apply to portables.
Allow link Y This can be set to N for portables.
Tips
Hunt Group calls cannot be forwarded using the Call Forward features.
An Answer DN is the recommended method for twinning a portable with a 
desk set. This ensures that all calls arriving at the desk telephone appear and 
ring at the portable. A twinned portable using an Answer DN does not ring for 
an incoming call if it is currently on another call.
Heading Setting Notes