Nortel Enterprise Edge Feature Programming Instructions Manual

							P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide
ISDN PRI 
Integrated Services Digital Network (ISDN) technology provides a fast, accurate 
and reliable means of sending and receiving data, image text and voice information 
through the telephone system. 
Using ISDN Primary Rate Interface (PRI) allows for faster transmission speeds and 
the addition of a variety of powerful business applications, including remote LAN 
access, videoconferencing, file transfer, and Internet access.
Your installer configures your ISDN services and terminal equipment. 
Benefits
PRI is economical because separate analog trunks and data circuits are not needed 
for Direct Inward Dialing (DID), Direct Outward Dialing (DOD) and data transfer.
With PRI there is greater flexibility because B channels can be dynamically 
reconfigured to accommodate changes in traffic with the Call by Call feature. For 
more information see Call by Call service selection for PRI
 on page 113.
PRI offers fast information access because channel usage is optimized to allow you 
the full benefit of available bandwidth and real-time connectivity.
PRI lines are configured as DID lines. Incoming calls on a PRI line can appear on 
a DID button or on an intercom button depending on how your Enterprise Edge set 
has been configured. Outgoing calls are made from the intercom buttons.
PRI lines can be accessed from all devices such as Enterprise Edge sets and wireless 
sets.
ISDN PRI features
Selected ISDN network features can be used from an Enterprise Edge telephone. 
Your central office switch (ISDN network) determines which features are available 
to you.
Network Name Display for PRI
Your Enterprise Edge system displays the name of an incoming call when it is 
available from the service provider. Name information can be displayed on an 
Enterprise Edge set. If the Calling Party Name has the status of “private” it may be 
displayed as “Private name”. If the Calling Party Name is unavailable it may be 
displayed as “Unknown name”.
Your Enterprise Edge system displays the name of the called party on an outgoing 
call, when it is provided by your service provider.
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Your Enterprise Edge system sends the Business Name concatenated with the set 
name on an outgoing call but only after the Business Name has been programmed.
The available features include:
• Receiving Connected Name
• Receiving Calling Name
• Receiving Redirected Name
• Sending Connected Name
• Sending Calling Party Name
Consult your customer service representative to determine which of these features 
is compatible with your service provider.
Name and number blocking for PRI
When activated, Ä¡Úá allows you to block the outgoing name 
and/or number on a per-call basis. Name and number blocking can be used with an 
Enterprise Edge set.
Consult your customer service representative to determine whether or not this 
feature is compatible with your provider.
Emergency 911 Dialing
Enterprise Edge with the ISDN PRI feature is capable of transmitting the telephone 
number and internal extension number of a calling station dialing 911 to the Public 
Switched Telephone Network. State and local requirements for support of 
Emergency 911 Dialing service by Customer Premises Equipment vary. Consult 
your local telecommunications service provider regarding compliance with 
applicable laws and regulations.
If transmission of internal extension numbers is not required or desired, then it is 
recommended that you maintain a site map or location directory that allows 
emergency personnel to rapidly locate an Enterprise Edge set given its DID number. 
This list should be kept up to date and readily available, and can be included in the 
Programming Record.
2-way DID
With PRI the same lines can be used for receiving direct inward dialing (DID) and 
for making direct outward dialing (DOD) calls.
The dialing plan configured by your customer service representative determines 
how calls are routed.
Consult your customer service representative to determine whether or not this 
feature is compatible with your service provider. 
						

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P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide
Call by Call service selection for PRI
PRI lines can be dynamically allocated to different service types with the Call by 
Call feature. PRI lines do not have to be pre-allocated to a given service type.
Call types that may be available, depending on your service provider are:
Public
Public calls connect your Enterprise Edge set with a Central Office (CO). DID and 
DOD calls are supported.
Private
Private calls connect your Enterprise Edge set with a Virtual Private Network. DID 
and DOD calls are supported. A private dialing plan may be used.
Tie
Tie lines are private incoming and outgoing lines that connect Private Branch 
Exchanges (PBX) such as Enterprise Edge. 
FX (Foreign Exchange)
FX calls connect your Enterprise Edge set to a remote CO. It provides the 
equivalent of local service at the distant exchange.
Outwats
Outwats is for outgoing calls. This allows you to originate calls to telephones in a 
specific geographical area called a zone or band. Typically a flat monthly fee is 
charged for this service.
Inwats
Inwats is a type of long distance service which allows you to receive calls 
originating within specified areas without a charge to the caller. A toll-free number 
is assigned to allow for reversed billing.
Consult your customer service representative to determine whether or not this 
feature is compatible with your provider.
Dialing Plan and PRI
The Dialing Plan supports PRI connectivity to public and private networks. The 
dialing plan is a collection of features responsible for processing and routing 
incoming and outgoing calls. All PRI calls must go through a dialing plan.
The Dialing Plan 
• allows incoming calls to be routed to sets based on service type and digits 
received
• allows Enbloc dialing by buffering user-dialed digits until a complete DN has 
been dialed
• provides the ability to map user-dialed digits to a service type on a Call by Call 
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Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01
• allows long distance carrier selection via user-dialed Carrier Access Codes
Consult your customer service representative to determine how your dialing plan is 
configured.
Ser vice provider features
Consult your customer service representative to determine if the new ISDN features 
are supported with your service provider.
Call Forward
Call Forward allows you to forward your calls to an external telephone number. 
1. Select an ISDN line by selecting a line button, a line pool, or the Handsfree 
button, or by lifting the handset (if an ISDN line is your prime line).
2. Consult your service provider for the appropriate feature code to enter on your 
dial pad. Listen for three tones followed by dial tone.
3. Enter the internal number of the telephone to which you want your calls 
forwarded. If the call is answered, stay on the line for at least five seconds to 
activate the Call Forward feature.
Canceling Call Forward
1. Select an ISDN line by selecting a line button, a line pool, or the Handsfree 
button, or by lifting the handset (if an ISDN line is your prime line).
2. Consult your service provider for the appropriate feature code to enter on your 
dial pad. Listen for a series of tones.
3. Press ¨.
Calling the number your calls are forwarded to
1. Select an ISDN line by selecting a line button, a line pool, or the Handsfree 
button, or by lifting the handset (if an ISDN line is your prime line).
2. Consult your service provider for the appropriate feature code to enter on your 
dial pad.
Automatic Call Back 
If you call a number and it is busy, enter the appropriate feature code designated by 
your service provider to receive a distinctive ring at your set when the line becomes 
available for calls. 
						

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Automatic Recall
Automatic Recall allows you to automatically dial the number of the last call you 
received. You may not see the number on the display if the information is not 
available from your service provider, or you do not have Caller ID as part of your 
ISDN service.
Consult your service provider for the appropriate feature code to enter on your dial 
pad.
ISDN applications for PRI
ISDN terminal equipment delivers a wide range of powerful business applications:
Videoconferencing and video telephony
Video conferencing offers instant visual and audio contact between distant parties 
using studio-based terminals.
Desktop conferencing
ISDN allows computer users in distant locations to share and edit any image, data 
or text file on their own computer screens while they discuss the information.
File transfer
The ISDN network allows you to transfer files containing data, text, images, data, 
or audio clips, faster and cheaper than with a conventional modem.
Telecommuting
Convenient retrieval, processing and storage of files is possible for the employee 
working at home by using ISDN lines to give high-speed access to information 
resources at the office.
Group 4 fax
ISDN fax applications save money by increasing both transmission speed and the 
quality of resolution.
Remote LAN access
ISDN provides an affordable and fast means for employees at remote sites (at home 
or branch offices) to access local area networks (LANs).
Leased line backup
Essential backup for leased lines can be provided using ISDN as required, rather 
than duplicating costly permanent leased lines. 
						

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LAN to LAN bridging
Local area network (LAN) bridge/routers allow flexible interconnection between 
LANs using ISDN, with charges incurred only when information is actually 
transmitted.
Internet and database access
The fast call set up and high bandwidth of ISDN are ideal for accessing information 
services such as the Internet and databases. 
						

							P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide
Using System features
Using alternate or scheduled ser vices
There are three types of Services to make your Enterprise Edge system handle calls 
differently on different days and at different times of the day: Ringing service, 
Restriction service and Routing service.
Each of the three services, and the six schedules available to each service, are 
customized for you by your installer. They program which telephone is used to turn 
Services on and off, and display what Services are in use. This is called the control 
telephone.
Preventing certain calls from being made
Restriction service prevents a user from making certain kinds of calls from a 
telephone or from lines that are available at the telephone. The restrictions are 
programmed by your installer.
Making additional telephones ring
Ringing service makes additional telephones ring for incoming calls on external 
lines. For instance, all incoming external calls can ring at a security guard’s 
telephone during the night, or calls to one attendant can ring at another attendant’s 
telephone during lunch. It does not suppress your normal ringing assignment.
Changing the lines used by outgoing calls
Routing service allows you to assign alternate routes to calls. In this way you can 
take advantage of lower costs available on particular routes on certain days and at 
certain times. Both the regular and alternate routes are programmed by your 
installer.
Turning Ser vices on and off
The master control for how different services and their schedules are used by your 
system is in programming. There are three settings: Manual, Automatic and Off.
• Manual allows you to turn the service on and off at any time from a control 
telephone using a feature code.
• Automatic allows you to use the preassigned stop and start time for a service. 
You are able to start and stop the service by entering the appropriate feature 
code at a control telephone. If you select this setting, you use the start and stop 
times programmed by your installer. 
• Off prevents the service from being activated.
You need to start a Unified Manager session to program this feature. See Getting 
Started on page 13 for more information.
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1. Select Services.
2. Select the service you want to program: Ringing, Restriction, or Routing.
3. Double-click a Schedules option: Night, Evening, Lunch, Sched 4, Sched 5, 
or Sched 6.
4. Choose a Service setting: Off, Manual, or Automatic.
Note:For Ringing and Routing services you will need to expand the Schedules 
directory to display the service options.
Each schedule can have its own configuration of a Service which works 
independently of automatic start and stop times. For example, there may be a 
version of Restriction service called Night Schedule that prevents anyone from 
making long distance calls. But calling it Night Schedule does not mean it can only 
be used with a schedule. You can turn the Night Schedule for Restriction Service 
on or off as needed any time of the day or night. If you decide to run a service on a 
schedule, the system uses the start and stop times used for that schedule. 
An example of how to turn on a Service manually
You may have Ringing service (your night service) set up to run according to the 
Night Schedule. You may decide you want that ringing arrangement to come into 
effect only when it is turned on and off manually.
You need to start a Unified Manager session to program this feature. See Getting 
Started on page 13 for more information.
1. Choose Services, Ringing Service, Schedules.
2. Double-click Night.
3. Change the Service setting to Manual.
Night Schedule for Ringing Service no longer follows the schedule but can be 
turned on and off by using the feature code and selecting Night Ringing. See 
Turning Services on and off using feature codes
 on page 119. 
						

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Turning Ser vices on and off using feature codes
The master control for services is in programming. See Turning Services on and off 
on page 117. Day-to-day use of Services is controlled using the following feature 
codes.
To turn a Service on:
1. Enter the appropriate feature code from a control telephone.
2. Press
 NEXT to move through the schedules until the display shows the version 
of the service you want to be turned on.
3. Press 
OK to select the setting, or press QUIT to exit the feature without making 
any changes.
To turn a Service off:
1. Enter the appropriate feature code from a control telephone.
Viewing the active Services from a two-line display telephone
When a Service is active, the control telephone display reads 
Services ON. 
1. Press 
LIST. The display shows the first active Service and the schedule that is 
in use.
2. If there are several active Services, press
 NEXT to see them all.
3. Press
 EXIT to exit the feature.
Ä¡àÚTurns on Ringing service. When used at the 
direct-dial telephone, it activates the alternate 
direct-dial telephone (extra-dial telephone).
Ä£¡àÚTurns off Ringing service.
Ä¡àÛTurns on Restriction service.
Ä£¡àÛTurns off Restriction service.
Ä¡àÜTurns on Routing service.
Ä£¡àÜTurns off Routing service.
Do not confuse activating Normal service with canceling a Service.
Setting a Service to Normal is not the same as canceling a Service using a 
feature code. If you set the Service to Normal, the normal version of a 
Service overrides any automatic schedule and remains in effect until you 
manually cancel it. If you cancel the Service, you return to the automatic 
schedule. 
						

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Viewing the active Services from a one-line display telephone
1. Press 
Ä¡àâ. The display shows the first active Service.
2. Press 
£ to move through the active schedule.
3. Press 
¨ to exit.
Displays
Services that have been turned on automatically are indicated by an asterisk (*) 
before the name on the display. You can neither manually activate nor cancel 
scheduled services, although you can override them by manually turning on another 
schedule.
The control telephone can override Services that are turned on and off according to 
a schedule at any time by entering a Services feature code, and selecting a different 
schedule. This override remains in effect until it is canceled. If you select a schedule 
with an asterisk (*), the next automatic service schedule comes into effect at the 
programmed time. 
You are viewing the active Services. Press £ or NEXT 
to 
see the other active Services. Press ¨ or EXIT to quit.
The name of the current Restriction service schedule is 
displayed. Press £ or NEXT 
to see the other Ringing 
service schedules. Press ú or OK 
to select the 
desired schedule. 
You are viewing the active Services. Press £ or NEXT 
to 
see the other active Services. Press ¨ or EXIT to quit.
The name of the current Ringing service schedule is 
displayed. Press £ or NEXT 
to see the other Ringing 
service schedules. Press ú or OK 
to select the 
desired schedule. 
You are viewing the active Services. Press £ or NEXT 
to 
see the other active Services. Press ¨ or EXIT to quit.
The name of the current Routing service schedule is 
displayed. Press £ or NEXT 
to see the other Routing 
service schedules. Press ú or OK 
to select the 
desired schedule. 
Press ú or OK to select this schedule, £ or  NEXT 
to see the next available schedule, or ¨ or QUIT to exit. 
If you select this schedule, it is in effect until the next 
automatic schedule takes effect.
You have entered the Show Services feature code and 
there is no active Service.
There is a Service active in your system. Press ¥ or LIST 
to view the active Services.
For other displays, see Common feature displays on page 149.
 Restrn
EXIT NEXT
 Restrn
QUIT OK NEXT
 Ringing
EXIT NEXT
 Ringing
QUIT OK NEXT
 Routing
EXIT NEXT
 Routing
QUIT OK NEXT
 until *
QUIT OK NEXT
No services ON
Services ON
LIST