Nortel Enterprise Edge Feature Programming Instructions Manual

							Forwarding your calls  71
P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide
Displays while canceling redirection
How Line Redirection is different from Call Forward
Call Forward forwards all calls that arrive at a particular telephone to an internal or 
external telephone. Line Redirection redirects only the lines you specify, no matter 
which telephones they appear on, to a telephone outside the Enterprise Edge 
system. Line Redirection takes precedence over Call Forward.
Select the line that is used to redirect calls out of the 
system.
Press the lines to be redirected. To undo a line 
selection, press it again. Press ALL to redirect all your 
lines. 
Continue to press the lines to be redirected. Press ú or OK when you are finished.
The line you are attempting to redirect cannot be 
redirected because the hardware does not support 
redirection.
Press the lines that are no longer to be redirected. The 
lines light up as you press them. Once you cancel 
redirection for a line you cannot restore it by pressing 
the line again. Press 
ALL to cancel redirection for all 
your lines. When you are finished, press ú 
or OK.
Continue to press the lines that are no longer to be 
redirected. Press ú 
or OK when you are 
finished.
For other displays, see Common feature displays on page 149.
Select line out
QUIT
Select line(s)
QUIT ALL
Select line(s)
ALL OK
Unequipped line
Select line(s)
QUIT ALL
Select line(s)
ALL OK 
						

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Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01
Using Line Redirection
You redirect lines at a telephone, but once redirected, the lines are redirected for the 
entire system. 
You can redirect only lines that appear at line buttons on your telephone.
You can answer the telephone if it rings while you are in the middle of 
programming Line Redirection, but none of the Enterprise Edge call handling 
features are available until the feature times out. If you need to use an Enterprise 
Edge feature to process the call, quit Line Redirection programming by pressing 
Ä. Do not press ¨ or you disconnect the call you are trying to process.
While you are programming Line Redirection you do not receive any indication of 
calls that do not actually ring at your telephone.
Be careful to avoid redirection loops. If for example, you redirect your lines to your 
branch office and your branch office redirects its lines to you, you can create a 
redirection loop. If these calls are long distance, you end up paying charges.
In certain situations, callers may experience lower volume levels when you redirect 
calls to an external location.  
						

							P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide
Communicating in the office
Paging
Äßâ
Paging allows you to make announcements over the Enterprise Edge system using 
the telephone speakers, or your loudspeaker system, if one is available.
Making a page announcement
1. Press 
Äßâ.
2. Choose a page type. Page types are:
Ú through the telephone speakers (internal page)
Û through an external speaker (external page) 
Ü both internal and external (combined page)
3. If necessary, choose a zone. 
4. Make your announcement.
5. Press 
¨.
Page zone 0 is all zones.
Activating and deactivating the ability to page 
You need to start a Unified Manager session to program this feature. See Getting 
Started on page 13 for more information.
1. Select Terminals & Sets.
2. Select a DN number.
Tip
Instead of entering the Page feature code followed by the page type, you can 
enter the following shortcut codes.
InternalÄßÚ and zone (0 to 6) 
ExternalÄßÛ (code 2 has no zones)
Combined ÄßÜ and zone (0 to 6)
9 
						

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Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01
3. Double-click Capabilities.
4. Choose a Paging setting: Yes or No.
Creating page zones
Each telephone can be assigned to one of six zones for receiving pages.
You need to start a Unified Manager session to program this feature. See Getting 
Started on page 13 for more information.
1. Select Terminals & Sets.
2. Select a DN number.
3. Double-click Capabilities.
4. Choose a Page zone setting: 1, 2, 3, 4, 5, 6, or None.
You can make a telephone part of a page zone only if the telephone has paging set 
to Y
 (Yes).
A zone is any set of Enterprise Edge telephones that you want to group together for 
paging, regardless of their location. The maximum number of sets in a page zone is 
50.
Your installer programs whether a tone sounds before a page begins, and the 
maximum number of seconds a page can last before it is automatically turned off.
Tip
Hunt Group DNs cannot be included in a page zone. For more information on 
Hunt Groups see Programming Hunt Groups
 on page 101.
Tip
Make sure that everyone who needs to make page announcements has a list 
showing which telephones are in which page zones. 
						

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P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide
Displays
Using Page with external paging equipment
When you make a page that uses external paging equipment (external page or 
combined page), the Long Tones feature is automatically activated for the external 
paging system only. This allows you to control optional equipment with the Long 
Tones feature.
Sending messages
The Messages feature allows you to leave a message on the display of another 
Enterprise Edge telephone or to analog telephones connected to an Enterprise Edge 
Analog Station Module (ASM). The Messages feature indicates if you have any 
messages waiting. 
The Messages feature uses a message waiting list to keep a record of your internal 
messages and your (external) voice mail messages (if you subscribe to Enterprise 
Edge Voice Messaging service with visual message waiting indication). 
Enter the desired page zone number (0- 6) or press ALL.
You have entered a page zone code that is not between 0 and 6.
Select the type of page you want. See the list in Making a page announcement on page 73.
The time allotted for paging has expired.
You are making a page. The display shows the page zone you have 
chosen. Press Ä or ¨ when you are finished.
A page is already being made in the page zone you have requested.
For other displays, see Common feature displays on page 149.
Tip 
You can make an announcement to one person by placing a voice call to their 
telephone.
Enter zone:___
ALL
Invalid zone
Page choice:
SETS SPKR BOTH
Page timeout
Paging ALL
Paging busy 
						

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Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01
Sending a message
ÄÚ
You can leave a message on the display of another telephone in your Enterprise 
Edge system. 
You can send up to four messages to different telephones, including your message 
center. If your telephone is a direct-dial telephone or an Enterprise Edge CAP, you 
can send up to 30 messages.
Only the designated direct-dial telephone for an analog telephone connected to an 
Enterprise Edge ASM can send messages to analog telephones by pressing 
ÄÚ. Depending on the programming setup, the analog telephone provides 
either a Stuttered Dial Tone or a Message Waiting Lamp to inform the user of 
messages pending.
If your reply to a message is forwarded or is answered at another telephone using 
the Call Pickup feature, the message remains on your telephone until you cancel it 
or successfully contact the telephone that sent the message.
For analog telephones connected to an Enterprise Edge ASM, the message waiting 
indicator remains on until the user invokes 
û£ßÞ. If the analog 
telephone has the Message Reply Enhancement feature set to Yes, the message 
waiting indicator is turned off automatically after the reply call is answered no 
matter from where the call is answered. 
For more information on the Message Reply Enhancement feature, see the 
Enterprise Edge Programming Operations Guide.
1. Press 
ÄÚ.
2. On a telephone with a two-line display, press 
ADD. (This step is not necessary 
on a telephone with a one-line display.)
3. Enter the internal number of the person to whom you want to send the 
message. The person’s display reads 
Message for you.
4. On analog telephones connected to an ASM, the message waiting indicator is 
activated.
Canceling a message you have sent
1. Press 
Ä£Ú. The display reads Cancel for:. 
2. Enter the internal number of the person to whom you sent the message. 
						

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P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide
Viewing your messages
ÄßÞ
You can receive up to four messages from different telephones, including your 
message center. A single message from your message center may pertain to several 
messages.
On a telephone with a one-line display
1. Press 
ÄßÞ. The display shows the first message.
2. Press 
¥ or £ to move through your messages.
On a telephone with a two-line display
1. Press
 MSG. The display shows the first message you received.
2. Press
 NEXT to move through your messages.
Replying to a message
You can call the person (or your message center) who sent a message while you are 
viewing the message.
On a telephone with a one-line display
• Press 
â.
On a telephone with a two-line display
• Press 
CALL.
If you want to call your message center using a line other than the programmed line, 
exit your message list and dial the message center telephone number using normal 
dialing methods.
Replying to a message using an analog telephone connected to an ASM
On an analog telephone connected to an ASM
• Press 
û¥ßÞ. The system automatically retrieves and connects the 
user to the oldest message sender. (The message can originate from either the 
designated direct-dial telephone or the internal voice mail system.)
If the analog telephone has the Message Reply Enhancement feature set to Yes, and 
the sender is the designated direct-dial telephone, the message waiting indicator is 
turned off automatically after the reply call is answered, no matter from where the 
call is answered.
For analog telephones connected to an ASM, using the Message Waiting Reply 
feature (
û¥ßÞ), retrieves only internal messages sent to the user. 
						

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Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01
Analog telephones connected to an ASM cannot retrieve external messages by 
using the Message Waiting Reply feature (
û¥ßÞ). For external 
messages, users must call back the external voice mail center to retrieve their 
messages. When doing so, the message waiting indicator on the analog telephone is 
turned off automatically.
Removing items from your message list
You can erase a message while you are viewing it in your message list. If the 
message is from your message center, this only erases the message notification at 
your telephone. You need to erase the message at your message center. Refer to 
your message center documentation.
On a telephone with a one-line display
• Press 
ú.
On a telephone with a two-line display
•Press
 ERASE.
Removing items from your message list using an analog telephone connected to 
an ASM
To remove both internal and external messages on an analog telephone connected 
to an ASM
• Press 
û£ßÞ to invoke the Cancel Message Waiting feature.
On analog telephones connected to an ASM, the Cancel Message Waiting feature 
cancels the oldest message received. The system no longer provides either a 
Stuttered Dial Tone or a Message Waiting Lamp if there are no messages pending.
Tip
If Enterprise Edge Voice Messaging is not installed, only the designated 
direct-dial telephone can send messages to an analog telephone connected to 
an ASM using ÄÚ
. The analog telephone can in turn invoke a 
single digit access code to reach the designated direct-dial telephone and 
retrieve messages.
If the designated direct-dial telephone of an analog telephone connected to an 
ASM is changed, messages sent by the previous designated direct-dial 
telephone are kept in the incoming message list of the analog telephone until 
they are retrieved. 
						

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P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide
Viewing messages you have sent
ÄÚ
On a telephone with a two-line display, you can view the messages you have sent.
1. Press 
ÄÚ.
2. Press 
SHOW to display your first sent message. 
3. Press 
NEXT to move through your sent messages.
Displays
You have entered an invalid number when attempting to cancel a 
message.
You have cleared an external message from your message waiting 
list. The message itself exists in your message center until you erase 
it there.
You are trying to call from your message waiting list. The line that 
you are trying to use is being used by the identified Enterprise Edge 
user.
You are viewing your message list. The display shows the number 
and name of the line that was used for your message.
You have tried to send a message to an invalid internal number or to 
a telephone that is out of service.
SHOW appears only if you have outstanding messages. Press SHOW 
to review messages you have sent. Press ADD 
to send a new 
message.
Enter the internal number of the telephone to which you want to send 
a message.
You have one or more messages and one or more new Call Logs. 
Press Ä¡âß to change the first line of the display to 
the current time and date.
You have no line button free with which to reply to a message.
There has been no number programmed for the message center. 
Contact your voice messaging service provider.
Cancel denied
Cleared>LINENAM
NEXT
In use:  221
L061:LINENAMVMsg
NEXT CALL CLEAR
Message denied
Message list
SHOW ADD EXIT
Message to:
Messages & Calls
MSG CALLS
No button free
No number stored 
						

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Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01
Using Voice Call
Äßß
You can make an announcement or begin a conversation through the speaker of 
another telephone in the system.
Making a Voice Call
Press 
Äßß.
Muting Voice Call tones
When a voice call begins at your telephone, you hear a beep every 15 seconds as a 
reminder that the microphone is on. To stop it from beeping, pick up the receiver or 
press 
©.
Answering a Voice Call without touching your telephone
If Handsfree Answerback is assigned to your telephone, you can respond to a voice 
call without touching the telephone. Handsfree Answerback is not available to the 
M7100 telephone.
When someone makes a voice call to you, simply start talking. Your telephone’s 
microphone picks up your voice. Once you have answered a voice call, you can put 
it on hold, transfer it, or otherwise treat it as a normal call.
You are at the beginning of your list of messages. Press NEXT to 
move through your messages.
You are trying to send a message to a user whose message waiting 
list is full.
You have tried to send a message but your telephone’s list of sent 
messages is full. Cancel one of the messages you have sent, if 
possible, or wait until you have received a reply to one of those 
messages.
For other displays, see Common feature displays on page 149.
Tip
Hunt Groups cannot accept voice calls. Answer buttons have no appearances 
for voice calls, and the set does not ring for voice calls. For more information 
on Hunt Groups see Programming Hunt Groups
 on page 101. For more 
information on Answer buttons see Answer buttons
 on page 36.
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