Nortel Enterprise Edge Feature Programming Instructions Manual

							Companion Features  141
P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide
If your voice mail box has been assigned to your desk set, log on using the desk set 
DN when accessing the voice mail box from the twinned portable.
For more detailed information on how to access voice mail using your portable, 
refer to Portable Telephone Feature Card that is supplied with the portable 
telephone.
Using target lines
Wireline and wireless telephones can be twinned using target lines. The line for the 
desk telephone can be configured to appear on the portable, or the line for the 
portable can appear on the desk telephone. Incoming external calls ring at both.
When you twin wireline and wireless telephones using line assignments, each 
telephone has its own internal DN. When someone wants to call you or forwards a 
call to you internally, they must choose between the desk telephone and the portable 
DN. The call appears and rings only at the internal DN that was dialed.
Using your portable telephone
Your portable telephone communicates with the Enterprise Edge system using 
radio waves. The radio transceivers for the system are located in the Base Stations 
installed around your office. Each Base Station contains two radio transceivers and 
can handle two portable telephone calls at once.
Your portable telephone is truly portable. Not only can you start a telephone 
conversation anywhere in the office, you can continue that conversation while you 
walk through the building. As you move from one part of your office to another, 
your call is handed off from one Base Station to another. 
If you notice a decrease in voice quality while moving with a portable telephone, 
you are moving out of range of your system’s Base Stations. There are three 
possible reasons for this:
• The Base Stations that cover the area you are moving into may already be busy 
and therefore cannot pick up your call. 
• Large pieces of furniture or movable partitions may have been moved into a 
position that blocks the signal between you and the Base Station. 
• You may have moved out of the area covered by your Enterprise Edge system. 
(Retrace your steps until you are back in range.)
In rare instances, during an Enterprise Edge Message session, softkey display 
prompts on your portable may disappear. This is a normal condition and is 
minimized by staying within the Enterprise Edge coverage area.
Tip
A portable can have an Answer DN and share a line assignment with a desk 
telephone. 
						

							142  Companion Features
Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01
While moving within an Enterprise Edge coverage area, a slight “clipping” may be 
heard during a call. This indicates that your call has been “handed off” from one 
radio cell to the next.
Problems with lost connections are rare, but if you notice an increase of such 
incidents after making large changes in the layout of your office, your Base Stations 
may need to be moved or reprogrammed to accommodate the new arrangement. In 
this case, contact your installer to change the Base Station configuration. (In the 
U.S. you need to obtain UTAM Inc. approval before making changes to the Base 
Station configuration.) Refer to Enterprise Edge Programming Operations Guide 
for more information.
Using Enterprise Edge features
It is possible to use many of the same Enterprise Edge features available to an 
Enterprise Edge telephone on your portable telephone. The table below lists which 
features are available for use on your portable telephone. For additional information 
on features and the special key sequences required to use them, refer to the feature 
card that is supplied with your portable telephone.
Features supported by Enterprise Edge portable telephones 
Tip
If you try to send a message from a desk telephone to a portable telephone, the 
display of the desk telephone shows CanÕt send msg
.
Feature Description
Call Forward Send calls to another telephone in your Enterprise Edge system. The 
display does not indicate that calls are being forwarded.
Hunt Group calls override all Call Forward features. A Hunt Group DN 
can be a Call Forward destination.
Call Information Display the name or extension of an internal caller. In addition, if your 
system is equipped to receive CLASS information (Caller ID), the 
external caller is displayed.
Call Park On your portable, park a call.
Call Park Retrieval On your portable, retrieve a parked call.
Cancel Call 
ForwardCancel the Call Forward feature, where calls are automatically sent to 
another telephone in your Enterprise Edge system.
Conference See your 
Portable Telephone Feature Card.
Directed Call 
PickupAnswer any telephone that is ringing in your Enterprise Edge system.
Group Pickup Answer a call ringing on another set in the same pickup group.
Host system 
signalingLink and pause are available. See “Using System features” on page 
117 for more information.
Line Pool  On your portable, use line pools the same way a desk telephone does.
Mute Prevent the person you are on the portable telephone with from 
hearing you. Also, you can mute a portable’s ringing for an incoming 
call.
Page On your portable, page an individual telephone, several telephones, 
external speakers, or the entire system.
A Hunt Group DN cannot be in a page zone. 
						

							Companion Features  143
P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide
Using new features
Directed Call Pickup
You must turn on the Directed Call pickup feature for the system before a user can 
use the feature. The Enterprise Edge Programming Operations Guide contains 
additional programming information for this feature.
Group Pickup
Group Pickup allows the portable user to answer a call ringing on another set in the 
same pickup group. Enterprise Edge programming allows you to place all 
telephones, including portable telephones, into pickup groups. 
See “Answering calls” on page 29 for more information about Directed Pickup and 
Group pickup.
Wireless Portable Language Selection
This feature allows you to change the language as they appear on the portable’s 
display, including both the display prompts and voice prompts from voice mail.
Enterprise Edge supports English, French and Spanish.
English
Press ¥¥ÞâÚ.
Pause Program in an external autodial sequence to insert a 1.5 second delay.
Prime line On your portable, may be either an Intercom Line, an Assigned Line or 
a Line Pool.
Priority call See “Supporting additional features for portables” on page 144.
Hunt Groups reject priority calls.
Privacy In programming, change the privacy setting for an external line 
assigned to the portable. This does not give the ability to change the 
privacy setting on a call by call basis.
Release See your 
Portable Telephone Feature Card.
Speed Dial System speed dial codes only. No personal speed dial codes. The 
portable has a directory that you can use to store up to 50 entries for 
telephone numbers.
Switching between 
two calls When on a portable call, switch to another incoming call. You can then 
switch back to the first call. See your 
Portable Telephone Feature 
Card.
Transfer See your 
Portable Telephone Feature Card.
Transfer using 
directoryTransfer a call using your portable’s directory. See your 
Portable 
Telephone Feature Card.
Trunk Answer Grab a ringing call for lines placed in a Service Mode.
Voice call See “Supporting additional features for portables” on page 144.
Hunt Groups reject voice calls.
Wireless Portable 
Language 
SelectionChange the language of the prompts as they appear on the portable’s 
display.
Wireless Call 
Forward No 
AnswerStop the portable from ringing when the call has been forwarded to its 
new destination. The portable user can still answer the call but it does 
not ring. Feature Description 
						

							144  Companion Features
Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01French
Press ¥¥ÞâÛ.
Spanish
Press ¥¥ÞâÜ.
See “Customizing your telephone” on page 89 for more information about choosing 
a language for the display.
Wireless Call Forward No Answer enhancement
This improvement stops the portable from ringing when the call has been forwarded 
to its new destination. The portable user can still answer the call, but it does not ring.
The settings for Call Forward No Answer are found under Terminals & Sets in the 
Unified Manager. See “Frequent programming operations” on page 23 for more 
information.
Supporting additional features for portables
Two additional Enterprise Edge features can be used with a portable if lines and 
hardware (an Enterprise Edge ATA2) are specifically configured to support them:
• Voice Call (
¥ßß)
• Priority Call (
¥ßá)
Your installer can set up and program your system to support these features.
Refer to the Portable Telephone Feature Card that is supplied with the portable for 
the special key sequence required to use this set of features.  
						

							P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide
Troubleshooting
Using the alarm telephone
An alarm telephone displays Enterprise Edge’s system alarm codes, should they 
occur. It is an Enterprise Edge telephone with a two-line display (M7310 or M7324 
telephones) that the installer has assigned as an alarm telephone.
Note:Alarms are also stored in the WinNT Network Event log. For more 
information, see the Enterprise Edge Programming Operations Guide.
Reporting and recording alarm codes
If an alarm message appears on the alarm telephone’s display:
1. Record the alarm number.
2. Call your customer service representative and report the alarm code.
Displays
Testing the telephone
If you suspect something is wrong with a button, the speaker, the displays, or some 
other part of the Enterprise Edge telephone hardware, you can do a quick test to see 
which part of the telephone is broken.
Report this alarm and the time it occurred to 
your installer or customer service 
representative.
Tips 
Ensure that the function of a button matches its label by pressing 
Ä¥â
and then the button to see its function.
You can end the telephone testing session anytime by pressing ¨
 or 
Ä
 unless you are testing those buttons. The test feature times-out 
after 30 minutes of no activity.
19
Alarm: 61-4-2
TIME 
						

							146  Troubleshooting
Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01
Testing the telephone display
Use a display test if you suspect that one of the indicators on the telephone is not 
working.
1. Press
 
Ä¡âÞ. The display reads Display test.
2. Press 
TEST or ú to go ahead with a display test.
3. Adjust the contrast for the telephone display so you are able to see the test 
results clearly. Enter a number to change the contrast or press 
DOWN and UP.
4. Press 
OK or ú to go ahead with the test.
During the test, the display should be filled with solid, dark blocks and all the 
indicators next to the buttons on the telephone should be turned on. Any Busy Lamp 
Field (BLF) or CAP modules that are attached to the telephone should be 
completely lit. You lose any information that was showing on the BLF before the 
test started. 
Pressing any button ends the test.
Testing the telephone buttons
1. Press 
Ä¡âÞ, then £ or NEXT.
2. Press 
TEST or ú to go ahead with a button test.
3. Press button to see its function. If the button you pressed uses an indicator, it 
should turn on when you test the button.
4. Pressing the 
¨ button puts Rls button on the display briefly and returns you 
to the 
Button test display.
Testing the speaker in the telephone handset
The handset test is not available if you have a headset plugged into the telephone.
1. Press 
Ä¡âÞ, then £ or NEXT twice. The display reads Handset test.
2. Press 
TEST or ú to go ahead with a handset test.
3. Pick up the handset and listen. You should hear dial tone through the handset 
at a maximum volume. The volume is reset to maximum only while the test is 
going on.
Pressing any button or hanging up ends the test. 
						

							Troubleshooting  147
P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide
Testing the telephone headset
The headset test is not available to telephones that do not have a headset jack or a 
headset plugged in.
1. Press 
Ä¡âÞ, then £ or NEXT until the display reads Headset test.
2. Press
 TEST or ú to go ahead with a headset test.
You should hear dial tone through the headset. The volume is reset to a default level 
during the test.
Pressing any button ends the test.
Testing the telephone speaker
1. Press 
Ä¡âÞ, then £ or NEXT until the display reads Speaker test.
2. Press 
TEST or ú to go ahead with a speaker test.
You should hear page tone through the telephone speaker at the maximum volume. 
The volume returns to its previous setting when you end the test. 
Pressing any button ends the test.
Testing the power supply to a telephone
1. Press 
Ä¡âÞ, then £ or NEXT until the display reads Power test.
2. Press 
TEST or ú to go ahead with a power supply test.
You should see all the indicators on the telephone go on and hear ringing at 
maximum volume. When the test has ended, the display should briefly show 
Power OK.
The test lasts for five seconds or until you press a button. 
						

							148  Troubleshooting
Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01 
						

							P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide
Common feature displays
You may see the following displays when you use a feature.
Someone is already using programming, or the feature you are trying 
to use is not compatible with the configuration of the telephone or 
line.
You have tried to use a feature, but you have not been given access 
to it in administration programming. 
You have taken more than 15 seconds to press a button in response 
to a display.
You have entered a feature code that is used by an application 
program that your system does not have.
You have entered an invalid feature code.
You have tried to use a feature that is not available in the present 
setup of your Enterprise Edge system. 
You cannot use the feature you have chosen because your 
telephone is locked. See “Using Set lock” on page 123.
Press £ 
or press VIEWâ 
or áVIEW t
o view a number that is too long 
to fit on the display. Press ú or OK 
when you are finished.
This indicates a long distance call. (May be available with Call 
Display services.)
You are receiving an internal call from telephone 239 forwarded by 
telephone 221 or you have an Answer button for telephone 221 and 
an internal call from 239 is ringing on 221.
You are connected to an internal call. Press TRANSFER 
to transfer 
the call.
You are receiving a call from telephone 221.
You have received a Ring Again offer for a call to an internal 
telephone. Press the flashing internal line button 
or YES to call the 
number again. On the M7100 telephone, just lift the receiver. 
Otherwise, press 
NO 
or wait 30 seconds for the Ring Again offer to 
expire. For an explanation of Ring Again, see “Using Ring Again” on 
page 50.
The person has not answered the camped call. The call has come 
back to you. Press the line button or CALLBACK 
to 
reconnect to the 
call.
20
Access denied
Denied in admin
Feature timeout
Inactive feature
Invalid code
Not available
Set locked
1234567890123...
VIEWâOK
¤
239>221
221
TRANSFER
221 calling
Call 221?
YES NO
Camped: 221
CALLBACK 
						

							150  Common feature displays
Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01
You are connected to an external call. Press TRANSFER 
to transfer 
the call.
You are receiving an external call forwarded from telephone 221 or 
you have an answer button for telephone 221 and an external call is 
ringing on that telephone.
The call on line 061 is being transferred to you by someone else in 
your Enterprise Edge system.
A camped call is waiting. Press the line button or use Call Queuing 
to answer the call. Press ú if you have a M7100 telephone.
You tried to use Call Queuing but no call was ringing at your 
telephone.
There is no call ringing at your telephone. If you have a flashing line 
button but your telephone is not ringing, press the line button to 
answer the call on that line.
The telephone to which you directed a call is not in service or is 
otherwise unavailable. The call is returned to your telephone.
No one answered the call you parked. The call has come back to 
you.
You have used the Call Queuing feature without picking up the 
receiver. Auto Handsfree has not been assigned to your telephone. 
You must use the receiver or 
© to answer a call.
You are receiving a priority call. If you are on another call, inform the 
person you are speaking to that you are about to put the call on hold. 
Press the flashing line indicator of the priority call or wait until the call 
connects automatically (in eight seconds). The priority call goes 
through when you hear the next beep. Your active call is placed on 
Exclusive Hold. It is reconnected automatically when the priority call 
ends (unless you transfer the priority call, in which case you must 
press the line button of your original call to reconnect). Use DND 
(
Ä¡Þ) or press BLOCK to reject a priority call.
You have no free line buttons on which to receive a call. Release one 
of your current calls and try again to answer the incoming call.
You have received a Ring Again offer for a line pool. Press 
the 
flashing internal line button or YES 
to use the line pool. On the M7100 
telephone, just lift the receiver. Otherwise, press NO 
or wait 30 
seconds for the Ring Again offer to expire.
You cannot program a feature button while you are on a call.
You have tried to use a feature while you were on a call or had calls 
on hold. Release the call or calls, before using the feature.
The line is in use. Make the call using normal methods or wait until 
the line is free.
You have tried to make, receive or pick up a call when no line button 
was available. Some features require you to have a button free. 
Releasing calls can free up line buttons.
Line061
TRANSFER
Line061>221
Line061 transfer
Line061 waiting
No calls waiting
No line selected
Not in service
Parked call
CALLBACK
Pick up receiver
Priority> 221
BLOCK
Release a call
Use line pool?
YES NO
Hold or release
Release calls
Line in use
No button free