Nortel Enterprise Edge Feature Programming Instructions Manual

							Contents  11
P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide
Chapter 19 Troubleshooting 145
Using the alarm telephone 145
Reporting and recording alarm codes 145
Testing the telephone 145
Testing the telephone display 146
Testing the telephone buttons 146
Testing the speaker in the telephone handset 146
Testing the telephone headset 147
Testing the telephone speaker 147
Testing the power supply to a telephone 147
Chapter 20 Common feature displays 149
Chapter 21 Appendix A: Feature Codes 153
Chapter 22 Index 159 
						

							12  Contents
Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01 
						

							P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide
Getting Started 
Your Enterprise Edge telephone system has many powerful features that can be 
customized to keep up with changes in your workplace.
Using this guide
This guide provides information for programming system features such as Call 
Forward on Busy, Call Forward No Answer, and Hunt Groups, to name just a few. 
It also contains information on personal programming, which is done from the 
user’s telephone set, such as personal speed dials, transferring a call, and so on.
The chapter Frequent programming operations
 on page 23 contains step-by-step 
instructions on changing the time and date, deciding how many rings it takes before 
a call is forwarded and other day-to-day programming. Once you understand these 
basic steps, you can move on to the many other features described in the other 
chapters of the guide.
Emergency 911 Dialing
Emergency 911 Dialing is the capability to access a public emergency response 
system by dialing the digits “9-1-1”
Understanding programming
When your system is installed, you may program it to work with your telephone 
lines, with your private network, if you have one, and with optional equipment. 
Programming allows you to customize the system for your office.
You may want to further customize your system. For example, you can change how 
some features work, or adapt the system to changes in your office. Programming 
allows you to change settings that need to be updated regularly because of staff 
turnover or new business contacts. You can also assign features and program 
buttons on individual telephones. 
There are three ways to customize and maintain your Enterprise Edge system: 
• Installer programming deals mostly with how the system interacts with lines, 
telephones, and other equipment.
• Administrative programming changes how features work for the system, such 
as Call Forward No Answer. For example, you may want to program this to 
direct unanswered calls to a voice mail system.
Emergency 911 Dialing
State and local requirements for support of Emergency 911 Dialing service by 
Customer Premises Equipment vary. Consult your local telecommunications 
service provider regarding compliance with applicable laws and regulations.
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							14  Getting Started
Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01
• Personal programming is available to anyone through the Feature button on 
their Enterprise Edge telephone. It allows individuals to change how their 
telephone works to suit themselves.
Before you start
Before you begin programming, plan what changes you want to make. Record the 
changes so that you have the information at hand. For example, if you are going to 
program system speed dial numbers, create a record so that you have all the 
numbers and codes handy once you start programming.
What you’ll need to do programming
Personal programming is done right on your telephone by pressing the Ä 
button followed by an activation code. For your convenience, a summary of all the 
Feature button programming is provided in Appendix A. 
Administrative programming is done using the Unified Manager. The Unified 
Manager is the tool used to program settings for the Enterprise Edge telephony 
features, as well as settings for individual telephones and external lines. Multiple 
levels of programming are accessible through the Unified Manager. You access the 
Enterprise Edge Unified Manager from your web browser. For more information 
about navigation and making selections using the Unified Manager, see the 
Enterprise Edge Programming Operations Guide.
Understanding the telephone buttons
Take a few minutes to study the telephone buttons. The M7324 is different from the 
M7310 and M7208 in two ways: it does not have dual memory buttons (item 5) or 
a shift button (item 6).
Using the buttons under the display
The three display buttons are used for telephone features but what each button does 
depends on what the display shows. Some display instructions that you may see 
when making changes on the system are OK
, CHANGE or COPY. In this guide, display 
button instructions are underlined. 
						

							Getting Started  15
P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide
Display buttons
 
 Dial padUsed for dialing numbers when you are making calls. 
It’s also used for entering numbers and letters when 
you’re programming.
 DisplayShows instructions for everyday calling as well as for 
programming.
 Display buttonsHave a variety of uses. The current use is shown on the 
display above each button.
 Memory buttonsDial a number or feature code stored on the button.
 Dual memory buttonsCan store two numbers or feature codes (used with the 
shift button).
 Shift buttonPress the shift button before a dual memory button to 
activate the second number or feature code stored on 
a dual memory button.
 Feature buttonAllows you to enter a feature code while using or 
programming the telephone.
 Hold buttonPuts an active call on hold.
 Release buttonHangs up an active call or ends programming.
M7310 M7324
8795
2
3 1
4
4
6
 
display button
Display eps Dec. 12
1
2
3
4
5
6
7
8
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							16  Getting Started
Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01
A map for working in programming
The programming maps on the following two pages show the Enterprise Edge 
programming levels. For additional programming information, refer to the 
Enterprise Edge Programming Operations Guide. 
The Unified Manager is used to:
• show and hide headings, subheadings and settings by expanding and collapsing 
the levels of the list
• add or delete items 
• change settings by selecting options and entering information
• access dialog boxes
• accessing menu items
• view programming upgrades take effect by refreshing the Unified Manager list
Changes made with the Unified Manager tool become part of current Enterprise 
Edge programming as soon as you:
• click Save or press ENTER
• click an item in the window other than the setting you just changed (it is no 
longer selected)
• click an item from a list of options
Programming changes are immediate and cannot be undone. If you make a mistake 
when programming, you will have to reenter the original programming.
The window for the Unified Manager is split into two parts (panes). The list of 
programming headings is on the left pane and attributes are displayed on the right 
pane.  
						

							Getting Started  17
P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide
Detailed programming map showing settings
LinesLine 001-364
Name
Trunk/line data
Trunk type
Line type
Dial mode
Received number
If busy
Prime set
CLID set
Auto privacy
Trunk mode
Answer mode
Answer with DISA
Link at CO
Use auxiliary ringer
Full autohold
Loss package
Signalling
ANI number
DNIS number
Restrictions
Line restrictions
Remote restrictions
Telco features
Voice message center
Center 1 - 5
Terminals & Sets (cont’d)
Telco features
First display
Auto called ID
Set log space
Available log space
Feature assignment
Line xxx
Call log set
Vmsg set
Terminals & Sets
DN 221-528
Line access
Line Pool A
Prime line
Intercom keys
OLI #
Line assignment
Line pool access
Answer DNs
Capabilities
DND on busy
Handsfree
HF answerback
Pickup group
Page zone
Paging
Direct dial
Priority call
Aux ringer
Allow redirect
Redirect ring
Call forward
Fwd no answer to
Fwd no answer delay
Fwd on busy to
Hotline
Type
ATA settings
ATA answer timer
ATA use
Msg indicate
Name
User preferences
Model
Button programming
User speed dial
Call log options
Dialing options
Language
Display contrast
Ring type
Restrictions
Set restrictions
Set lock
Allow last number
Allow saved number
Allow link
Schedules
Line/set restrictions 
						

							18  Getting Started
Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01
Detailed programming map (cont’d)
Restriction filtersFilter 00-99
Restrictions
Restriction 01
Digits
Overrides
Override 001
Digits
Services (cont’d)
Common settings
Control sets
For lines
Lines 001-364
For sets
DN 221-528
Schedule names
Schedule 0-6
Schedule times
Monday-Sunday
Schedules
Night
Evening
Lunch
Sched 4
Sched 5
Sched 6
ServicesRinging service
Ring groups
Ring group 001-100
Sets
DN xxx
Schedules
Night 
Service setting
Trunk answer
Extra dial set
Line settings
Line xxx
Ring group
Aux ringer
Evening 
Lunch 
Sched 4
Sched 5
Sched 6
Restriction service
Night 
Service setting
Evening 
Lunch 
Sched 4
Sched 5
Sched 6
Routing service
Private DN length
Dialing timeout
Routes
Route 000
External #
Use pool
Destination codes
xx
Schedules
Public DN lengths
Schedules
Night 
Service setting
Evening 
Lunch 
Sched 4
Sched 5
Sched 6 
						

							Getting Started  19
P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide
Detailed programming map (cont’d)
System speed dialSpeed dial 01-70
External #
PasswordsCOS passwords
COS 00-99
Password
User filter
Line filter
Remote package
Call log passwords
DN xxx
Password
Registration password
Password
Time and dateyyyyMMddHHmmss
Software keysSystem ID
CompanionRegistration
Registration enabled
Credits available
Portable DNs
DN xxx
DN status
Radio data
System LID
Re-evaluation
Status
Radios
Radio xxxx
Radio
Cell assignment
Antenna type
Cells
Cell 01
Cell radios
Cell neighbours
Cell radio neighbours
Hunt groupsHunt groups 01-30
Mode
Hunt delay
If busy
Queue time-out
Overflow
Name
Members
Member xxx
DN
Appearance type
Line assignment
Line xxx
Telco featuresVoice message center numbers
Center 1 - 5
External #
ONN blocking
Tone
Pulse 
						

							20  Getting Started
Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01
Detailed programming map (cont’d)
General settings (cont’d)
Remote access
Remote access packages
Package 00
Remote page
Remote line access
Line 001-364
Use remote package
Change DN type
DN type
DN lengths
Received # length
DN length
Release reasonsGeneral settingsBusiness name
Feature settings
Background music
On hold
Receiver volume
Camp timeout
Park timeout
Park mode
Transfer callback timeout
DRT to prime
DRT delay
Held line reminder
HLR delay
Directed pickup
Page tone
Page timeout
Daylight savings time
Auto time and date
Host delay
Link time
Alarm set
Set relocation
Message reply enhancement
Anskey
Call log space
Direct Dial
Set 1-5
Type
Internal #
External #
Facility
CAP assignment
CAP 1-5
CAP set
Access codes
Park prefix
External code
Direct dial digit
Auto DN
DISA DN
Private access code
Line pool codes
Pool A-O
Access code
Carrier codes
Prefix xxx
Code prefix
ID length