Nortel Enterprise Edge Feature Programming Instructions Manual

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P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide
Direct-dial calls to a direct-dial telephone ring at the extra-dial telephone (the extra-
dial telephone is designated by your installer) only when you enter the Ringing 
service feature code (
Ä¡àÚ) at that direct-dial telephone. Note that only 
the extra-dial telephone is activated, not the actual Ringing service (unless that 
direct-dial telephone is a control telephone).
User passwords
User passwords prevent unauthorized or unintentional changes to your Enterprise 
Edge system. There are two types of user password: Registration and Call Log.
Registration password
The Registration password is used to control the registration of Companion 
portables to the Enterprise Edge system. See the chapter Companion Features
 on 
page 135 for more information.
Clearing a Call Log password
If an individual has forgotten their Call Log password, you can clear it in 
programming. The individual can then enter a new password from his or her 
telephone. 
You need to start a Unified Manager session to program this feature. See Getting 
Started on page 13 for more information.
1. Select Passwords, Call Log pswds.
2. Double-click the DN number.
3. Enter a new Call Log password and press Return.
Using special telephones
Direct-dial 
You can reach the direct-dial telephone by dialing a single digit. The direct-dial 
telephone is usually in a central location, such as a attendant’s desk. You can have 
up to five direct-dial telephones for your Enterprise Edge system. It is usually the 
prime telephone or the central answering position (CAP).
The direct-dial telephone can send up to 30 messages and can invoke Services to 
activate the extra-dial telephone.
Tip
Enterprise Edge provides six service schedules named Night, Lunch, Evening, 
Sched 4, Sched 5, and Sched 6. Your installer can change these names to suit 
your business. 
						

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Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01
You cannot forward calls to a direct-dial telephone that is outside your Enterprise 
Edge system. See Making changes to Call Forward No Answer
 on page 25.
Changing the direct-dial telephone assignments
Your installer sets up the direct-dial telephone.
You can change which direct-dial telephone a telephone is assigned to, or assign it 
no direct-dial telephone. 
You need to start a Unified Manager session to program this feature. See Getting 
Started on page 13 for more information.
1. Select Terminals & Sets.
2. Select a DN number.
3. Double-click Capabilities.
4. Select a Direct dial set: Set 1, Set 2, Set 3, Set 4, Set 5, or None.
Any number of telephones can be assigned to call the direct-dial telephone.
Hotline
A hotline telephone calls a preset internal or external telephone number when you 
pick up the receiver (or press
 ©).
Bypassing a Hotline
Press a line button, or use the Pre-Dial or Automatic Dial feature before you pick 
up the receiver or press 
© on a hotline telephone. See the Telephone 
Feature Card or see Changing how you dial your calls on page 48.
Tip 
The digit you dial in order to get the direct-dial telephone to ring can be 
programmed by your installer.
The Enterprise Edge system cannot verify that the number you assign as an 
external direct-dial telephone is valid. Check the number before assigning it 
as a direct-dial telephone, and call the direct-dial telephone after you’ve 
assigned it in order to test it. 
Tip
 Label the telephone to inform anyone using it that Hotline is active. 
						

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P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide
Making a telephone a hotline telephone
You can set up a telephone as a hotline. 
You need to start a Unified Manager session to program this feature. See Getting 
Started on page 13 for more information.
1. Select Terminals & Sets.
2. Select a DN number.
3. Choose Capabilities.
4. Double-click Hotline.
5. Choose a setting: None, Internal, or External.
Internal assigns an internal number.
External assigns an external number. If you select an external number, you can 
select the line on which the call is made: the prime line, an external line, a line in a 
line pool, or a line selected by the routing table. If you select a line pool, you must 
specify the line pool access code. If you select the routing table, the number dialed 
is treated as a destination code and is routed according to the routing tables.
A telephone’s prime line, line pool access codes, and access to a line pool can be 
programmed by your installer.
Control telephone
The control telephone allows you to place the telephones and external lines for 
which it has responsibility into and out of service schedules. See Using alternate or 
scheduled services on page 117.
Using Set lock
Set lock limits the ways in which you can customize your telephone. There are three 
levels of Set Lock: Full, Partial, and None. None allows you to access all features 
on your telephone.
Tip
A Hunt Group set DN can be specified as a Hotline telephone. For more 
information on Hunt Groups see Programming Hunt Groups
 on page 101. 
						

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Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01
Partial prevents:
Full, in addition to the restrictions outlined for Partial lock, prevents:
Changing Set Lock programming for a telephone
You need to start a Unified Manager session to program this feature. See Getting 
Started on page 13 for more information.
1. Select Terminals & Sets.
2. Select a DN number.
3. Choose Restrictions.
4. Double-click Set restrictions.
5. Choose a Set lock setting: None, Partial, or Full.
Using an auxiliar y ringer
An auxiliary ringer is a separate device that has to be connected to Enterprise Edge.
Turning the auxiliary ringer for a telephone on or off
You need to start a Unified Manager session to program this feature. See Getting 
Started on page 13 for more information.
1. Select Terminals & Sets.
2. Select a DN number.
3. Double-click Capabilities.
• programming autodial buttons
• programming user speed dial 
numbers
• programming feature buttons
• moving line buttons
• changing the display language• changing dialing modes 
(Automatic Dial, Pre-Dial, and 
Standard Dial)
• using Voice Call Deny
• saving a number with Saved 
Number Redial
• changing Background Music
• changing Privacy
• changing Do Not Disturb
• using Ring Again• using Call Forward all calls
• using Send Message
• using Trunk Answer
• activating Services  
						

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P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide
4. Choose an Aux. Ringer setting: Y (Yes) or N (No).
Your installer can program the auxiliary ringer to start ringing for incoming lines as 
part of Ringing Service.
Using Host System dialing signals
You can access host systems, such as private branch exchanges (PBX) from 
Enterprise Edge by using host system signaling features (known as end-to-end 
signaling). These features either send a special signal to the host system or allow 
you to program delays required by host systems in external autodial or speed dial 
sequences.
Link
ÄàÚ
If your Enterprise Edge system is connected to a private branch exchange (PBX), 
you can use a Link signal to access special features. On some telephones, Link is 
called FLASH.
The Link signal can be included as part of a longer stored sequence on an external 
autodial button or in a speed dial code. The Link symbol (
Û) uses two of the 24 
spaces in a dialing sequence.
Preventing a telephone from using Link
Link can be restricted at individual telephones. You need to start a Unified Manager 
session to program this feature. See Getting Started
 on page 13 for more 
information.
1. Select Terminals & Sets.
2. Select a DN number.
3. Choose Restrictions.
4. Double-click Set restrictions.
5. Choose an Allow Link setting: Y (Yes) or N (No).
Tip
If your Enterprise Edge system is connected to a private branch exchange 
(PBX), program Link onto a memory button for one-touch access. 
						

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Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01
Pause
Äà¡
The Pause feature enters a 1.5 second delay in a dialing sequence on an external 
line. This is often required for signaling remote devices, such as answering 
machines, or when reaching through to PBX features or host systems.
You can program more than one pause in an external autodial or speed dial 
sequence.
The Pause symbol (
Ý) uses one of the 24 spaces in a dialing sequence.
For pulse dialing, 
¥ inserts a 1.5 second pause into the dialing sequence.
Long Tones
Ä¡â¡
The Long Tones feature allows you to control the length of a tone so that you can 
signal devices such as fax or answering machines which require tones longer than 
the standard 120 milliseconds. 
1. While on a call, press 
Ä¡â¡.
2. Press the dial pad buttons to produce the appropriate tones. Each tone sounds 
for as long as you hold down the button. 
Long tones can be used on any call except a conference call. You can use internal 
lines of the Enterprise Edge system to activate a device connected to an Enterprise 
Edge ATA2 or an ASM in another area of your office, or external lines to access 
devices outside the Enterprise Edge system.
Displays
Programmed Release
Ä¥¡á
The Programmed Release feature performs same function as ¨ in a programmed 
dialing sequence. When the system encounters Programmed Release in a dialing 
sequence, it stops dialing and hangs up the call. 
The Programmed Release symbol (
Þ) takes up two of the 24 spaces in a 
programmed dialing sequence.
The system ignores any digits or commands that follow a Programmed Release in 
a programmed dialing sequence.
At the appropriate time, press any dial pad 
button. Hold each button down for as long as 
necessary. Press 
Ä or ú 
to cancel Long Tones. 
Long Tones: 
						

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P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide
Run/Stop
Ä¥á
Run/Stop inserts a break point into a sequence of dialed numbers or characters used 
for automatic dialing. This may be necessary when you are connecting to a PBX or 
similar host system.
For example, you can call a company with an automated attendant that instructs you 
to dial the internal number you need. You can program the company number, a Run/
Stop, then the internal number on one external autodial button. Press the autodial 
button once to dial the company number. When you hear the automated attendant, 
press the autodial button again to dial the internal number.
The Run/Stop symbol (
ß) uses one of the 24 spaces in an autodial or speed dial 
sequence.
You can include up to three Run/Stop commands in a dialing string. The system 
ignores a fourth Run/Stop, and any digits or commands that follow it in a 
programmed dialing sequence.
Wait for Dial Tone
Ä¡âÝ
Wait for Dial Tone causes a sequence of numbers to pause until dial tone is present 
on the line before continuing to dial. This is useful if you must dial a remote system 
and then wait for dial tone from that system before dialing the rest of your number.
The Wait for Dial Tone symbol (
à) uses two of the 24 spaces in an autodial or 
speed dial sequence.
Displays
Using pulse dialing for a call
If your external telephone lines use pulse dialing, you can temporarily switch to 
tone dialing by pressing 
£ after selecting the line. Tone dialing allows your 
Enterprise Edge telephone communicate with devices and services that respond to 
tone signals, such as automatic switchboards, and fax or answering machines.
Using your Enterprise Edge system from an external location
You can use the lines and some of the features of an Enterprise Edge system from 
outside the system. You can do this over the public telephone network when you are 
away from the office, or you can call from another system, over a private network. 
You have entered a code that can be used only in a 
programmed autodial or speed dial sequence, not on a call 
you dial directly. Programmed Release and Run/Stop are 
for use in programmed dialing sequences only.Invalid code 
						

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An example of how remote access works is a sales representative who spends a lot 
of time out of the office needs to make long distance calls to the European office. 
Your Enterprise Edge system has a leased line to Europe with reduced transatlantic 
charges. You provide the sales representative with a Class of Service password that 
gives access to the transatlantic line. The sales representative can then telephone 
into the Enterprise Edge system from a hotel, enter their Class of Service password, 
and use the leased transatlantic line to make calls.
Remote users can access Enterprise Edge lines, line pools, the page feature, and 
remote administration (if enabled through Software Keys). The exact facilities 
available to you through remote access vary depending on how your installer set up 
your system. 
Controlling access to your Enterprise Edge system
It is important to maintain the security of your Enterprise Edge system by limiting 
access to authorized users and limiting those users to the features they need. 
Direct inward system access (DISA)
Control access to your Enterprise Edge system with direct inward system access 
(DISA). Access to your Enterprise Edge system from the public telephone network 
should always be controlled with DISA. If your installer programs the line used for 
remote access to answer a call automatically and wait for a DISA internal number, 
callers hear a stuttered dial tone and must enter a Class of Service password before 
they are allowed into the system.
Class of Service (COS)
To control the level of telephone service a remote user can access, your installer can 
assign a remote filter and remote package to the line used for remote access. The 
remote filter restricts the numbers that can be dialed on the line, and the remote 
package restricts the use of line pools and the page feature. To change the 
restrictions for the line, the user can enter their Class of Service (COS) password 
when the system answers with DISA, or can dial the DISA internal number and 
enter their Class of Service password.
Tip
If the loop start line used for remote access is not supervised, auto-answer 
does not function and the caller hears ringing instead of a stuttered tone or the 
system dial tone.
Remote users can make long distance calls.
Remember that a remote user can make long distance calls that are charged to 
your company and can make page announcements in your office. 
						

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Maintaining security
To maintain the security of your system, the following practices are recommended:
• Warn anyone to whom you give the remote access number, to keep it 
confidential.
• Change Class of Service passwords often.
• Warn anyone to whom you give a Class of Service password, to remember it 
and not to write it down.
• Remove the Class of Service password of anyone who leaves your company.
Accessing Enterprise Edge remotely over the public network
1. Dial the Enterprise Edge system’s remote access number.
2. When you hear a stuttered dial tone, enter your COS password.
3. Wait for the system dial tone.
To use the system remotely, you must use a telephone with tone dialing to call the 
system. Remote access is possible only on lines that your installer programs to 
auto-answer calls.
To use features on a remote Enterprise Edge system, press 
¥ followed by the 
feature code. Even if you are calling from an Enterprise Edge system, press 
¥ 
instead of 
Ä.
In certain situations, you may experience lower volume levels when using 
Enterprise Edge remotely.
To n e s
You may hear some of the following tones while accessing Enterprise Edge 
remotely.
ToneWhat it means
Busy toneDialed a busy line pool access code. You hear system dial 
tone again after 5 seconds.
Enterprise Edge 
system dial toneYou may use Enterprise Edge remotely.
Fast busy toneYou have done one of the following
Entered an incorrect COS password. Your call is disconnected 
after five seconds. 
Taken too long while entering a COS password. Your call is 
disconnected after five seconds. 
Tried to use a line pool or feature not permitted by your Class 
of Service. You hear system dial tone again after five seconds. 
Dialed a number in the Enterprise Edge system which does 
not exist. Your call is disconnected after five seconds.
Stuttered dial toneEnter your COS password. 
						

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Using Class of Ser vice (COS) passwords
Class of Service passwords permit controlled access to a system’s resources both 
by internal and remote users. When you enter a Class of Service password at a 
telephone, the restriction filters associated with your Class of Service password 
apply, rather than the normal restriction filters. Similarly, when a remote user enters 
a Class of Service password on an incoming auto-answer line, the restriction filters 
and remote package associated with their Class of Service password apply, rather 
than the normal restriction filters and remote package. COS passwords are 
programmed by your installer.
Users should memorize their COS passwords instead of writing them down. 
Employees’ COS passwords should be deleted when they leave the company. 
Typically, each user has a separate password. Several users can share a password or 
one user can have several passwords.
Changing your Class of Service
Äß¡
You must enter a Class of Service password each time you want to make a call that 
is normally restricted on a line or telephone.
To change the restriction filters on a line or telephone:
1. Press 
Äß¡.
2. Enter your six-digit COS password.
COS passwords allow you to define individual passwords and determine the 
restriction filters, and remote package associated with each.
Tip
If you use your Enterprise Edge system from outside the office, you may have 
to enter a Class of Service password to gain access to the system. See Using 
your Enterprise Edge system from an external location on page 127.