Nortel Enterprise Edge Feature Programming Instructions Manual

							Transferring calls  61
P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide
Using Camp-on
Ä¡Û
You can transfer an external call to another telephone, even if all of its lines are 
busy. 
1. Press 
Ä¡Û.
2. Dial the number of the telephone to which you want to camp the call.
Camped calls appear on a line button on the receiving telephone, if one is available. 
If there is no line button available, you receive a message on the display and hear 
Camp tones.
Each Enterprise Edge telephone can handle only one camped call at a time.
 Displays
You cannot transfer the call because of telephone or line 
restrictions.
Complete the transfer in progress before you access a new 
feature, answer another alerting call or select an outgoing 
line. 
Your transfer cannot be completed for one of these 
reasons:
All the resources needed to perform a transfer are in use. 
Try again later.
You have tried to transfer an external call to another 
external party. Some restrictions apply.
You cannot transfer your conference call. 
Press RETRY 
if you entered the wrong internal number or if 
the person to whom you are transferring the call is 
unavailable. 
For other displays, see Common feature displays on page 149.
You tried to camp a call to a telephone that already has a 
camped call. The call has come back to you. Press the 
CALLBACK 
button or the line button to reconnect to the call. 
On the M7100 telephone, just pick up the receiver.
The person to whom you redirected a call has Do Not 
Disturb active on the telephone. The call has come back to 
you. Press the 
CALLBACK 
button or the line button to 
reconnect to the call. On the M7100 telephone, just pick up 
the receiver.
You have tried to camp an internal call. You can only camp 
external calls.
Dial the number of the internal telephone to which the call 
is sent.
Restricted call
CANCL RETRY
Still in trnsfer
CANCL RETRY
Transfer denied
CANCL RETRY
Transfer to:2___
CANCL RETRY
221 Camp max
CALLBACK
221 DND
CALLBACK
Camp denied
Camp to:
CANCL 
						

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Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01
Parking a call
ÄàÝ
You can suspend a call so that it can be retrieved from any telephone in your system.
1. Press 
ÄàÝ.
2. Use the Page feature (
Äßâ) or press PAGE to announce the retrieval 
code displayed by your telephone.
Retrieving a parked call
1. Select an internal line. (On the M7100 telephone, pick up the receiver.)
2. Dial the Call Park retrieval code.
Using Call Park
When you park a call, the system assigns one of 25 codes for the retrieval of the call. 
These codes consist of the Call Park prefix, which may be any digit from 1 to 9, and 
a two-digit call number between 01 and 25. For example, if the Call Park prefix is 
1, the first parked call is assigned Call Park retrieval code 101.
The Enterprise Edge system assigns Call Park codes in sequence, from the lowest 
to the highest, until all the codes are used. This round-robin approach means that a 
greater variety of codes are used, which makes it easier for a call to reach the right 
person when more than one incoming call is parked.
The highest call number (the Call Park prefix followed by 25) is used only by 
analog telephones or devices connected to the system using an Enterprise Edge 
ATA2 or an Enterprise Edge ASM. Analog telephones or devices cannot use the 
other Call Park codes.
The telephone to which you camped a call did not answer 
the call. The call has come back to you. Press CALLBACK 
or 
the line button to reconnect to the call. On the M7100 
telephone, just pick up the receiver.
A call you camped has come back to you, but the caller 
hung up before you could reconnect.
The telephone to which you have camped a call is out of 
service or is being used for programming. The call has 
come back to you. Press 
CALLBACK 
or the line button to 
reconnect to the call. On the M7100 telephone, just pick up 
the receiver.
The line that the camped call is on is in use or that line does 
not appear at your telephone. Release the line or release 
an internal line.
For other displays, see Common feature displays on page 149.
Camped: 221
CALLBACK
Line061 hung up
Not in service
CALLBACK
Release a call 
						

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P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide
Your installer programs both the Call Park prefix and the delay before parked calls 
are returned to the originating telephone. External calls parked for longer than the 
programmed delay are returned to your telephone.
Call Park can be disabled by your installer.
Displays 
Tip
Answered Hunt Group calls are parked in the same manner as other calls. For 
more information on Hunt Groups see Programming Hunt Groups
 on page 
101.
The person you were talking to has already parked your 
call. You cannot park the same call. 
You have attempted to use Call Park with no active call on 
your telephone. If the call you want to park is on hold, 
reconnect to it before you park it.
You have entered an invalid retrieval code.
There was no call on the retrieval code you entered.
You have tried to park a conference call. Split the 
conference and park the calls separately. The person who 
retrieves the calls can reconnect the conference.
Record the code shown. Use Page (Äßâ) or 
press PAGE to announce the call and its retrieval code.
All available retrieval codes are in use. Transfer the call or 
take a message instead.
For other displays, see Common feature displays on page 149.
Already parked
No call to park
Invalid number
No call on: 101
Park denied
Parked on: 402
PAGE EXIT
Parking full 
						

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Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01
Using Callback
When you direct a call you have answered to another telephone, the system 
monitors the call to make sure it is answered. If no one answers the call within a set 
length of time, the system directs it back to you.
Callback generates a variety of displays. Most occur after a set delay and are listed 
in the index. Some occur immediately if the telephone to which you are directing a 
call is out of service or otherwise unavailable. These are listed with the descriptions 
of the specific features such as Transfer or Camp-on. 
						

							P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide
Forwarding your calls
Forwarding your calls to another telephone
ÄÝ
Press ÄÝ and enter the number of the telephone to which you want your 
calls forwarded. You can forward your calls to an internal or external telephone. To 
forward your calls to an external destination you must enter the route plus the 
dialing digits of the external telephone. For example, if your system requires you to 
dial 9 for external calls then you must enter 9 plus the dialing digits to forward your 
calls to an external number.
You can also use Line Redirection to forward calls outside the system. Line 
redirection takes precedence over Call Forward.
Canceling Call Forward
Press 
Ä£Ý.
Using Call Forward at your telephone
When you use 
ÄÝ, all calls go to the destination you select, regardless of 
how Forward on busy and Forward no answer are programmed. 
To allow external destination programming, you must program 
Allow redirect to 
Yes for each set, in Terminals&Sets, Capabilities.
If the telephone to which you forwarded your calls does not have the same external 
lines as your telephone, the forwarded calls appear on intercom buttons.
If a call is forwarded, it does not ring but the line indicator flashes on your 
telephone. You can answer the call by pressing the button next to the flashing 
indicator.
Tip
If your Enterprise Edge set is a member of a Hunt Group, the Call Forward all 
calls setting is overridden by the Hunt Group routing for Hunt Group calls. For 
more information on Hunt Groups see Programming Hunt Groups
 on page 
101.
Tip
If you are one of a group of people who regularly forward their calls to one 
another, be aware that it is possible to set up forward loops where a call is 
forwarded from one telephone to another in a circle, and is never answered 
anywhere.
8 
						

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Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01
Overriding Call Forward 
If you call someone who has their calls forwarded to you, your call rings at that 
person’s telephone even though they are forwarding their calls to you.
Changing the automatic Call Forward settings for a telephone
Call forwarding can be programmed to forward a call when it is not answered or the 
line is busy. You can also define the number of times the telephone rings before 
forwarding takes place. These features must be programmed by starting a Unified 
Manager session.
Changing Forward no answer
Forward no answer redirects unanswered calls to another telephone on your 
Enterprise Edge system.
Line Redirection takes precedence over Forward no answer.
For step-by-step instructions for changing Forward no answer see Making changes 
to Call Forward No Answer on page 25.
Changing the delay before a call is forwarded
You can assign the number of times that the incoming call rings at your telephone 
before the call is forwarded. To estimate the delay time in seconds, multiply the 
number of rings by six. 
For step-by-step instructions, see Change the number of times the telephone rings 
before it is forwarded on page 26.
Tip
If the Enterprise Edge set is a member of a Hunt Group, the Call Forward no 
answer feature is overridden and the Hunt Group call continues to ring until 
the hunt time has expired. For more information on Hunt Groups see 
Programming Hunt Groups
 on page 101. 
						

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P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide
Forward on busy
Forward on busy redirects your calls to another telephone on your Enterprise Edge 
system when you are busy on a call, or when you have Do Not Disturb activated at 
your telephone. For step-by-step instructions, see Making changes to Call Forward 
on Busy on page 26.
Line Redirection takes precedence over Forward on busy. Calls that are redirected 
by Line Redirection are not affected by any Call Forward features or Call Forward 
programming.
Telephones that have Forward on busy active can receive priority calls. If you are 
busy on a target line call, another call to that target line is redirected to the prime 
telephone for that target line.
DND on Busy
When you are busy on a call and a second call comes in, your telephone rings softly 
to alert you to the second call. If you find this second ring distracting, you can have 
the system prevent a second call from disturbing you by assigning Do Not Disturb 
(DND) on Busy to your extension. 
When DND on Busy is turned on for the set, internal and private network callers 
hear a busy tone instead of ringing when you are on the telephone. External callers 
are transferred to the prime set used in your system. For step-by-step instructions, 
see Making Changes to Do Not Disturb on Busy
 on page 27.
If you use DND on Busy, the line indicator for an external incoming call flashes, 
but your telephone does not ring.
Forward on busy takes priority over DND on Busy.
If an external call uses a target line, the call is processed according to the 
programming of the target line. If the target line is busy, the caller may hear a busy 
tone or be routed to the prime set for the target line regardless of the DND on Busy 
programming for the telephone.
Call Forward and voice mail
If you want a voice mail system to pick up unanswered calls automatically
Tip
If the Enterprise Edge set is a member of a Hunt Group, the Call Forward on 
busy feature is overridden and the Hunt Group call continues to ring until the 
hunt time has expired. For more information on Hunt Groups see 
Programming Hunt Groups
 on page 101.
Tip
If an Enterprise Edge set is a member of a Hunt Group and the set activates 
this feature, the set does not receive notification of incoming Hunt Group calls 
while on a call. The DND on busy feature overrides the Hunt Group. For more 
information on Hunt Groups see Programming Hunt Groups
 on page 101. 
						

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Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01
• use the internal number of your voice mail as the destination when you program 
Forward no Answer and Forward on busy
or
• make the ring delay greater than the delay used by your voice mail system, if 
your voice messaging system or service automatically retrieves calls
Displays
Line Redirection
Line Redirection allows you to send your external calls to a telephone outside the 
office. You may choose to redirect all your external lines or only some of them. 
Line Redirection takes precedence over the Call Forward feature. If both features 
are active on a set, incoming external calls on redirected lines are routed to the 
specified Selective Line Redirection (SLR) external destination. Incoming internal 
calls are forwarded to the specified Call Forward destination.
You cannot use the Line Redirection feature on either a M7100 telephone or a 
telephone connected to an Enterprise Edge ATA2 or an Enterprise Edge ASM.
Turning on Line Redirection
Ä¡Ý
1. Press Ä¡Ý.
2. Select the outgoing line to be used for redirected calls.
3. Enter the number to which calls are redirected (the ways you can do this are 
listed below).
4. Select the lines to be redirected.
Enter the telephone number to which you want to redirect calls, using one of the 
following methods: 
• Press an external autodial button.
There are several reasons why you may get this 
message. For instance, you cannot forward your calls 
to a telephone that has been forwarded to your 
telephone.
Your calls are being forwarded to telephone 221. 
Two or more telephones are linked in a forwarding 
chain, and one of them is out of service or is being 
used for programming.
For other displays, see Common feature displays on page 149.
Forward denied
Forward>221
CANCL
Not in service 
						

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P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide
• Enter an external telephone number (using no more than 24 digits) then press 
ú or OK.
• Press 
ú or OK if the line you have chosen as the outgoing line is a private 
network line that does not require you to dial digits.
If you use 
ALL to redirect all your lines, it is important that you wait until all the lines 
on your telephone light up before pressing 
ú or OK. If you press ú or 
OK before all the lines light up, those lines not lit are not redirected.
Canceling Line Redirection
Ä£¡Ý
1. Press Ä£¡Ý.
2. Select the lines you no longer want to be redirected. 
Allowing a telephone to redirect calls
You can turn a telephone’s ability to redirect calls on and off.
You need to start a Unified Manager session to program this feature. See Getting 
Started on page 13 for more information.
1. Select Terminals & Sets.
2. Select a DN number.
3. Double-click Capabilities.
4. Choose an Allow redirect setting: Yes or No.
Tip
The line chosen for redirecting calls on other lines can be used normally when 
it is not busy on a redirected call. To avoid redirection failing because the 
chosen line is in use, choose a line pool with several lines in it. 
The system does not check that the number you give for line redirection is a 
valid one. If you redirect to an invalid number, redirection fails. Using an 
autodial button to enter the redirection number helps avoid this possibility. An 
autodial button used for line redirection must be programmed to use a specific 
line. 
						

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Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01
Turning the redirect ring for a telephone on or off 
You can program a telephone to ring briefly (200 milliseconds) when a call is 
redirected on one of its lines. 
You need to start a Unified Manager session to program this feature. See Getting 
Started on page 13 for more information.
1. Select Terminals & Sets.
2. Select a DN number.
3. Double-click Capabilities.
4. Choose a Redirect ring setting: Yes or No.
Displays while redirecting lines
Tip
If a telephone has redirect ring enabled, it rings briefly for redirected calls on 
one of its lines even if another telephone set up the line redirection.
You selected the intercom button as the facility on 
which to place the call. Enter a line pool code or a 
destination code.
Press ¥ or ADD to begin redirection. Press £ or REMOVE to cancel a previous redirection.
You have one external line on your telephone, but you 
need a second line to perform line redirection. Redirect 
your external line using a line pool as the outgoing line.
You are attempting to redirect a line and the line you 
have chosen is the outgoing line you have selected as 
a destination. You cannot redirect a line to itself. Select 
another line.
Enter a valid line pool access code.
You have attempted to redirect a line, but someone 
else has already redirected that line. Press ¥ or OVERRIDE to override the previous redirection and 
redirect the line as you want.
You can redirect calls only on individual lines.
Intercom
Line Redirection
QUIT ADD REMOVE
No line to use
Outgoing line
Pool code: ___
QUIT
Redir by 221
OVERRIDE
Redirect denied