Lucent Technologies Definity Prologix Solutions Release 2.0 Instructions Manual

							4  INTUITY AUDIX Messaging SolutionsDEFINITY ProLogix Solutions Release 2 Overview 
555-235-100 Issue 2 June 1999 4-11
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Multiple Personal Greetings enable you to prepare a pool of up to nine personal 
greetings to save time and provide more personal customer service. Separate 
messages can indicate you are on the telephone, away from the desk, on vacation, 
etc. You can assign different messages to internal, external, or after-hours calls.
Note:This feature only works in a centralized environment. (With the Mode 
Codes interface, you cannot set up separate internal and external 
greetings.)
•
Priority Messaging places important messages ahead of others.
•
Outcalling automatically dials a prearranged telephone number or pager when 
you have messages in your voice mailbox.
•
Priority Outcalling automatically dials a prearranged telephone number or pager 
when you have priority messages in your voice mailbox.
•
Broadcasting enables you to send a single message to multiple recipients or to all 
users on the system.
•
System Broadcast enables you to send broadcast messages as regular voice 
messages or as messages that recipients hear as they log in.
•
AUDIX Directory enables you to look up the extension number of any other user 
by simply entering the user’s name on the telephone keypad.
•
Personal Directory enables you to create a list of nicknames for quick access to 
telephone numbers. 
						

							4  INTUITY AUDIX Messaging SolutionsDEFINITY ProLogix Solutions Release 2 Overview 
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•
Call Answering for Nonresident Subscribers provides voice mailboxes for users 
who do not have an extension number on DEFINITY ProLogix Solutions.
•
Full Mailbox Answer Mode informs callers whenever messages cannot be left 
because there is no room in a subscriber’s mailbox.
•
Name Record by Subscriber lets you record your own name on the system.
•
Automatic Message Scan can play all new messages in part or in their entirety 
without requiring you to press additional buttons, which is particularly useful 
when you are getting messages from your mobile telephone.
•
Sending Restrictions by Community enables you to limit the communities of 
callers who can communicate via AUDIX Multimedia Messaging.
•
Group Lists enables you to create mailing lists of up to 250 people to use for 
broadcasting messages.
•
Message Forwarding enables you to forward messages with or without attached 
comments.
•
Name Addressing enables you to address messages by name if you do not know 
the extension.
•
Private Messaging is a special coding feature that prevents recipients from 
forwarding messages.
•
Leave Word Calling enables you to simply press a button on your telephone in 
order to leave a standard call me message on any extension. 
						

							4  INTUITY Message ManagerDEFINITY ProLogix Solutions Release 2 Overview 
555-235-100 Issue 2 June 1999 4-13
•
On-Line Help provides you with instant access to voiced instructions at any time 
when you are using the system.
•
Internet Messaging enables you to send or receive messages to anyone via the 
Internet.
INTUITY Message ManagerThe INTUITY Message Manager provides access to INTUITY AUDIX multimedia messaging processing 
features on a personal computer connected to a local area network (LAN). It also works with the DEFINITY 
AUDIX system. This feature requires three distinct components to operate.
•
The AUDIX server software can be purchased with the INTUITY AUDIX 
system as an INTUITY Message Manager Right-to-Use. Also, this feature has 
INTUITY AUDIX hardware requirements.
•
The Message Manager software diskettes can be purchased separately and are 
installed either on each user’s PC or on a LAN server.
•
The local area network is wholly owned and maintained by the customer and 
must meet certain requirements for the INTUITY Message Manager feature to 
work. 
						

							4  INTUITY Message ManagerDEFINITY ProLogix Solutions Release 2 Overview 
555-235-100 Issue 2 June 1999 4-14
Message processing features available at a subscriber’s PC with INTUITY Message Manager include:
•
looking at up to sixteen message headers at a time and listening to messages in 
the order you choose. For subscribers who get many messages, this provides an 
easy way to view and prioritize messages.
•
ability to send and receive fax-only or voice-fax messages, to view faxes on your 
PC, and optionally print faxes, text, email, and binary attachments
•
recording, addressing, and scheduling messages
•
replying to messages and forwarding messages
•
annotating messages with a short subject line
•
setting up AUDIX mailing lists on-line with easy text entry and editing. You can 
see the lists on-line and print lists on any local or network printer.
•
setting up personal greetings, multiple personal greetings, or multilingual 
greetings on-line makes it easier for you to manage and maintain your greetings, 
and annotating your greetings helps jog your memory
•
browsing the subscriber directory
•
administering Outcalling notification on-line with easy text entry and editing
•
storing (archiving) voice messages on your PC for a permanent record of voice 
mail when needed 
						

							4  DEFINITY AUDIX Voice Messaging SystemDEFINITY ProLogix Solutions Release 2 Overview 
555-235-100 Issue 2 June 1999 4-15
DEFINITY AUDIX Voice Messaging SystemThe DEFINITY AUDIX system is a powerful voice mail system that enables you to create, store, send, and 
receive spoken messages electronically. Spoken prompts guide you as you enter simple one- or two-key 
commands at a touch-tone telephone. Subscribers can use the system 24 hours a day, sending and retrieving 
messages from any touch-tone telephone. And the AUDIX system helps to protect sensitive information by 
requiring users to enter a combination of subscriber login codes and passwords to access the system.
Whenever you call the DEFINITY AUDIX system, you interact with it by entering commands through your 
telephone’s touch-tone keypad. You simply specify the activity, and follow the voice prompts for the specific 
task.
The DEFINITY AUDIX system gives small- to medium-sized businesses full voice messaging performance 
in a streamlined, cost-effective package. The result is high-performance voice messaging no matter what 
your business size.
Each DEFINITY AUDIX system supports up to 2000 mailboxes and stores up to 100 hours of recorded 
messages. It can be configured with 2 to12 ports (in 2-port increments) with no digital networking, or 2 to 8 
ports (in 2-port increments) with digital networking.
The system includes such features as multiple personal greetings, full-functioned automated attendants, 
outcalling for message notification, and multiple language support. The DEFINITY AUDIX system 
includes both analog and proprietary digital networking software, which allows it to exchange voice 
messages, subscriber profiles, and message status information with other voice messaging systems. 
						

							4  DEFINITY AUDIX Voice Messaging SystemDEFINITY ProLogix Solutions Release 2 Overview 
555-235-100 Issue 2 June 1999 4-16
By embedding the voice messaging system within DEFINITY ProLogix Solutions, the DEFINITY AUDIX 
system provides the following advantages.
•
Because it is integrated within the switch, separate review and approval by 
government agencies for compliance with electrical requirements and other 
technical specifications often are not required.
•
Connecting to the DEFINITY Communications System backplane provides 
direct access to switch interfaces such as time slots, signalling mechanisms, and 
power feeds.
•
Bypassing analog ports and digital conversions provides a more efficient, higher 
quality call storage process.
•
Using the same terminal with look-alike screens to administer both the switch 
and the DEFINITY AUDIX system allows faster training and better 
performance.
•
You can use the DEFINITY ProLogix Solutions maintenance strategy with the 
DEFINITY AUDIX system to allow remote maintenance by the same team that 
maintains the switch.
While many voice messaging systems require separate equipment and connections, the DEFINITY AUDIX 
system easily installs directly into your DEFINITY ProLogix Solutions cabinet to support advanced voice 
messaging capabilities without the need for an adjunct processor. 
						

							4  DEFINITY AUDIX Voice Messaging SystemDEFINITY ProLogix Solutions Release 2 Overview 
555-235-100 Issue 2 June 1999 4-17
The entire system is contained on circuit cards, occupying two consecutive slots in a compact modular 
cabinet (unless the system is in slot 6, where it will only take up one slot). All the major components are 
economically mounted onto the multifunction board using the latest technology in large-scale integration 
circuit chips and in surface-mount fabrication. The components mounted on the board include the central 
processing unit, the small computer system interface unit that supports the magneto-optical disk and hard 
disk, the digital signal processor complex that does speech processing, and the time-slot interfaces for the 
switch.
An external modem is required for remote maintenance. The DEFINITY AUDIX system operates by 
emulating a switch digital port board.DEFINITY AUDIX FeaturesSpecial voice-processing features include Voice Mail, Call Answering, Outcalling, Multi-Level Automated 
Attendant, and Bulletin Board. The following is a summary of DEFINITY AUDIX capabilities.
•
Shared Extensions provides personal mailboxes for each person sharing a 
telephone.
•
Multiple Personal Greetings enables you to prepare a pool of up to nine personal 
greetings to save time and provide more personal customer service. Separate 
messages can indicate you are on the telephone, away from the desk, on vacation, 
etc. You can assign different messages to internal, external, or after-hours calls.
•
Priority Messaging places important messages ahead of others. 
						

							4  DEFINITY AUDIX Voice Messaging SystemDEFINITY ProLogix Solutions Release 2 Overview 
555-235-100 Issue 2 June 1999 4-18
•
Outcalling automatically dials a prearranged telephone number or pager when 
you have messages in your voice mailbox.
•
Priority Outcalling automatically dials a prearranged telephone number or pager 
when you have priority messages in your voice mailbox.
•
Broadcasting enables you to send a single message to multiple recipients or to all 
users on the system.
•
System Broadcast enables you to send broadcast messages as regular voice 
messages or as messages that recipients hear as they log in.
•
AUDIX Directory enables you to look up the extension number of any other user 
by simply entering the user’s name on the telephone keypad.
•
Personal Directory enables you to create a list of nicknames for quick access to 
telephone numbers.
•
Call Answering for Nonresident Subscribers provides voice mailboxes for users 
who do not have an extension number on DEFINITY ProLogix Solutions.
•
Full Mailbox Answer Mode informs callers whenever messages cannot be left 
because there is no room in a subscriber’s mailbox.
•
Name Record by Subscriber lets you record your own name on the system.
•
Automatic Message Scan can play all new messages in part or in their entirety 
without requiring you to press additional buttons, which is particularly useful 
when you are getting messages from your mobile telephone. 
						

							4  DEFINITY AUDIX Voice Messaging SystemDEFINITY ProLogix Solutions Release 2 Overview 
555-235-100 Issue 2 June 1999 4-19
•
Sending Restrictions by Community enables you to limit the communities of 
callers who can communicate via the AUDIX Voice Messaging System.
•
Group Lists enables you to create mailing lists of up to 250 people to use for 
broadcasting messages.
•
Message Forwarding enables you to forward messages with or without attached 
comments.
•
Name Addressing enables you to address messages by name if you do not know 
the extension.
•
Private Messaging is a special coding feature that prevents recipients from 
forwarding messages.
•
Leave Word Calling enables you to simply press a button on your telephone in 
order to leave a standard call me message on any extension.
•
On-Line Help provides you with instant access to voiced instructions at any time 
when you are using the system. 
						

							4  INTUITY CONVERSANTDEFINITY ProLogix Solutions Release 2 Overview 
555-235-100 Issue 2 June 1999 4-20
INTUITY CONVERSANTThe INTUITY CONVERSANT Voice Information System is an interactive voice-response system that 
automates telephone-call transactions from simple tasks like routing calls to the right department to complex 
tasks such as registering college students or providing bank balances. It communicates with customers in 
natural-sounding, digitally recorded speech. And it performs — 24 hours a day and without the services of 
an operator.
The system can handle single or multiple voice-response applications simultaneously, and can serve up to 48 
callers at once. It can operate by itself to dispense information or collect data, or it can work with a host 
computer to access a large database such as bank account records. With its speech-recognition capability, 
even rotary telephone users can have access to sophisticated telephone-based services. Advanced telephone 
features provide intelligent call-transfer capabilities and allow you to use the system in your existing 
telephone environment.
The system’s speech-recognition feature offers speaker-independent recognition of strings of digits and a 
standard vocabulary consisting of the digits 0 through 9, “oh,” “yes,” and “no.” With speaker-independent 
speech recognition, the system understands virtually any caller speaking American English. This differs 
from speaker-dependent recognition, which understands only one particular speaker.