Lucent Technologies Definity Prologix Solutions Release 2.0 Instructions Manual

							7  PassageWay Direct Connection SolutionsDEFINITY ProLogix Solutions Release 2 Overview 
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Any of the following telephones:~
6400 series telephone
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8400 series telephone
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7400 series telephone
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CALLMASTER 4-wire Digital Communications Protocol telephone (with 
adjunct power)
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Local adjunct power (or closet power) for the PassageWay adapter 
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PassageWay adapter (The PassageWay adapter is not required if you have an 
8411D, 8411B, or CALLMASTER VI telephone.) 
						

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Figure 5 shows two typical PassageWay configurations.
Figure 5. PassageWay Direct Connect Configurations
1) 2- or 4-wire DCP Port 5) Personal Computer (with Mic rosoft Wind ows)
2) Auxiliary Power 6) 2-wire DCP Port
3) DCP Telep hone 7) 8411 DCP Telep hone with built-in 
PassageWay Interfac e
4) Passag eway Ad ap ter 
						

							7  PassageWay Direct Connection SolutionsDEFINITY ProLogix Solutions Release 2 Overview 
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Third-Party ApplicationsThe following third-party CTI applications that use PassageWay Direct Connection are currently available. 
Availability of these applications varies by country.
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FastCall
FastCall delivers multiple CTI capabilities for the Call Center type environment 
as well as the Knowledge Worker desktop. These include Screen Pop (based on 
calling/called party and/or caller input identification); Coordinated Voice and 
Data Transfer; Outbound Preview Dialing; Inbound Call Handling Rules (user-
defined call coverage); PC-based Telephony (conference, transfer, drop, and hold 
calls from the PC).
FastCall is a “middleware” and call control solution for users who are capable of 
building their own macros to support a variety of TAPI applications. FastCall 
actually sits between PassageWay and any existing Windows-based application 
that can reside on your LAN, desktop PC, or mainframe computer. This approach 
allows existing applications to be quickly “telephony enabled” without the need 
for low-level software development. FastCall takes advantage of simple 
keyboard recorded scripts/macros to link an existing Windows application (LAN 
or desktop) to PassageWay. 
						

							7  PassageWay Direct Connection SolutionsDEFINITY ProLogix Solutions Release 2 Overview 
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The primary target market for FastCall is the Knowledge Worker or Informal Call 
Center Agent who wants to automate an existing Windows application (for 
example, Lotus Organizer, ACT, Paradox, Access, Telemagic, FoxPro, 
Rumba/AS400, etc.) to perform one of the tasks defined previously (for example, 
inbound Screen Pop). FastCall works with Windows 95 and Windows NT 4.0 or 
later operating systems. 
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SNAP Connection
SNAP Connection is a “middleware” and call control application that interfaces 
PassageWay with any Windows-based application on a LAN or a desktop. Easy 
to install and easy to use, SNAP Connection comes pre-configured with 20 
macros for the most popular applications (including ACT! 2.0/3.0, ECCO Pro 
3.02, Maximizer 3.0, Goldmine 2.5, 3.2, and 4.0, Info Select 3.0, Windows 
Notepad, On-Schedule 3.0, Lotus Organizer 97 and 1.2, Microsoft Outlook 7.0, 
Microsoft Schedule + 7.0, Sidekick 2.0 and Sidekick Deluxe for Windows 95, 
Time & Chaos 4.07, 4.07A, 4.08, and 5.X, Telemagic 2.0A Up-to-Date for 
Windows 95 for easy “plug and play.”
SNAP Connection seamlessly integrates your Lucent telephone with all your 
Windows programs. SNAP Connection includes the following:~
PC Phone, which enables a user to make, receive, and manage your phone 
calls from your PC.
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Call Log, which keeps a record of the caller’s name, number, time, date, and 
the duration of the call. 
						

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Screen Pop, which automatically launches a supported third party application 
that contains more information about the caller. 
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Address Book, which stores additional information about your contacts and 
up to 10 pages of notes for each contact.
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Data Exchange, which is a utility program that imports names and telephone 
numbers into SNAP Connection.
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Mini-Dialer, which allows the user to highlight a name or number in any 
Windows program and then click the Dialer icon to have the number dialed. 
SNAP Connection works with Windows 95 and Windows NT 4.0 or later 
operating systems.
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Commence™
Commence is a workgroup information manager that helps keep you in control 
and in contact with your business customers and associates. Commence 
automates your communication tasks and greatly aids workgroup 
communication. 
						

							7  PassageWay Direct Connection SolutionsDEFINITY ProLogix Solutions Release 2 Overview 
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PhoneLine®
PhoneLine provides online access to up-to-date enterprise directory information 
and provides the resources to use the information in networked, stand-alone, and 
mobile computing environments. It improves worker productivity by freeing 
users from struggling with outdated paper directories and providing them with 
fast online access to accurate corporate and personal directories. PhoneLine’s 
extensive directory searching features enable users to locate directory entries 
quickly by any field. Computer telephony support (via PassageWay Direct 
Connection and CentreVu Computer Telephony) enables users to dial any 
directory entry and manage all phone activities through their PCs.
PhoneLine makes it easy to dial, transfer, conference, and receive incoming calls. 
Incorrect dialing of commonly used phone numbers is eliminated using 
PhoneLine. Inbound screen pops can be enabled to provide on screen caller 
identification and call screening capabilities.
Phone book printing capabilities within PhoneLine are provided for situations 
where paper directories may still be required. SMTP and MAPI integration 
enables email messages to be initiated from PhoneLine. MasterDirectory, the 
directory management tool provided with PhoneLine, collects and synchronizes 
directory information from a wide variety of sources (such as PBXs, telecom, and 
corporate databases, etc.). Once the data is consolidated, MasterDirectory works 
in conjunction with PhoneLine (and PC Console) to distribute the latest 
enterprise directory information to the end users throughout the organization.  
						

							DEFINITY ProLogix Solutions Release 2 Overview 
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8 
Telecommuting/Virtual Office
Solutions
Lucent Technologies’ research, supported by industry studies, shows that telecommuters are generally 15 to 
30 percent more productive when they work at home. They convert travel time into productive work time, 
are less likely to be distracted by normal office routines, and frequently end up working longer hours with 
greater output. During severe weather, they can continue working when others cannot.
Special DEFINITY system modules are available for telecommuting. In addition, many standard 
DEFINITY ProLogix Solutions and voice messaging features work well for telecommuters.DEFINITY ProLogix Features for TelecommutingThe DEFINITY ProLogix Solutions includes several features that make telecommuting even more 
convenient. 
						

							8  DEFINITY ProLogix Features for TelecommutingDEFINITY ProLogix Solutions Release 2 Overview 
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Remote Call Coverage/
Call Forwarding Off-Net/Coverage of Calls Redirected Off-NetRemote Call Coverage and Call Forwarding Off-Net allow calls to be redirected to a remote location. This 
allows you to have calls placed to your office telephone number redirected to your home office. You can 
administer the system to either monitor calls and bring them back for additional processing if not answered 
(for example, voice mail) or to leave calls at the remote (off-net) location. (There is a one-second delay 
before the caller connects to the remote telephone.) Extended User Administration of Redirected
Calls (Telecommuting Access)Extended User Administration of Redirected Calls (also called Telecommuting Access) allows you to 
change the active call coverage path or forwarding extension from any on-site or off-site location. Thus you 
can change the path or extension from your home office, for example.Personal Station AccessPersonal Station Access allows you to transfer your telephone station preferences and permissions to any 
other compatible telephone. This includes the definition of terminal buttons, abbreviated dial lists, and Class 
of Service and Class of Restrictions permissions. It can be used on-site or off-site (with DEFINITY 
Extender). This feature has several telecommuting applications. For example, several telecommuting 
employees can share the same office on different days of the week. The employees can easily and remotely 
make the shared telephone “theirs” for the day.  
						

							8 Pipeline 15DEFINITY ProLogix Solutions Release 2 Overview 
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Station Security CodesStation Security Codes protect access to telephone stations. Now these codes can be changed by the 
telephone users. This feature enables you to easily ensure protection of your console features.
All of these features are described in detail in the DEFINITY ECS Release 7 Administrator’s Guide 
(555-230-502) under the following feature names:
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Call Coverage
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Call Forwarding
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Extended User Administration of Redirected Calls
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Personal Station Access
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Station Security Codes
Pipeline 15The Ascend Pipeline® 15 is an easy-to-use ISDN-BRI terminal adapter that provides a single user access to 
remote services (such as a corporate headquarters, intranet, or the Internet) over an ISDN-BRI line. The 
Pipeline 15 supports high-speed digital connections while simultaneously offering two analog ports for 
sharing the ISDN-BRI line with analog devices such as a telephone, fax machine, answering machine, 
and/or modem. By combining separate transmission services over a single line, the Pipeline 15 allows users 
to consolidate billing and achieve superior consolidated performance. 
						

							8 DEFINITY ExtenderDEFINITY ProLogix Solutions Release 2 Overview 
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Installing and configuring the PipeLine 15 is easy. The Pipeline 15 connects to an IBM-compatible PC, 
Macintosh®, or UNIX® workstation via an RS-232 serial cable and has a powerful graphical user interface 
that enables users to set up and configure their unit in less than 15 minutes. 
The Pipeline 15 supports integrated Multilink PPP, Multilink Protocol Plus, and Bandwidth Allocation 
Control Protocol, which will save users money each year by dynamically adding and subtracting bandwidth 
based on need. The Pipeline 15 also supports caller line ID devices on its two analog ports and advanced 
analog calling features such as hold, drop, conference, and transfer. DEFINITY ExtenderDEFINITY Extender is a single-box remote voice and data solution for telecommuters, remote agents, and 
branch offices using the DEFINITY ProLogix Solutions. DEFINITY Extender helps increase the 
productivity and performance of remote workers by allowing them to access the features of the DEFINITY 
ProLogix system and their corporate LAN. With the DEFINITY Extender, remote voice access is just as 
simple as remote data access for off-premises employees.
The DEFINITY Extender product family provides off-site employees with all of the features of their 
ProLogix system, no matter where they are located, over analog or ISDN-BRI connections. A switch 
module located at the DEFINITY ProLogix Solutions location and a remote module located at the off-
premises location are all you need to provide an off-premises employee with full voice and data 
communications functionality.