Lucent Technologies Definity Prologix Solutions Release 2.0 Instructions Manual

							9  Terminal AdministrationDEFINITY ProLogix Solutions Release 2 Overview 
555-235-100 Issue 2 June 1999 9-9
The Administration Without Hardware feature can be used to streamline system initializations, major 
additions, and rearrangement/changes by allowing telephone translations to be entered before the actual 
ports are assigned.
The Administration Without Hardware feature can be used on the following terminal types:
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analog telephones
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Digital Communications Protocol telephones
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hybrid telephones
DEFINITY ProLogix Solutions’ configurations support terminal types in addition to those listed above. 
These include:
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attendant consoles
•
voice/computers (such as Digital Communications Protocol terminals with voice 
and data capabilities)
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data modules 
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analog queue warning ports
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announcement circuit packs 
						

							9  Terminal AdministrationDEFINITY ProLogix Solutions Release 2 Overview 
555-235-100 Issue 2 June 1999 9-10
Automatic Station Relocation/Terminal Translation InitializationDEFINITY ProLogix Solutions provides terminal translation initialization, a feature that works with the 
Administration Without Hardware feature. (Terminal translation initialization is part of the Portless 
Administration/Administration Without Hardware feature, but it can also be a stand-alone feature.) Terminal 
translation initialization associates the terminal translation data with a specific port location through the 
entry of a special feature-access code, a terminal translation initialization security code, and an extension 
number from a terminal that is connected to a wired — but untranslated — jack.
After a terminal is connected to an appropriate jack, the terminal user can dial the appropriate codes 
followed by a pretranslated extension number of an Administration Without Hardware terminal. The system 
will complete the administration of the terminal by associating the translation data with the port location and 
performing appropriate checks.
Terminal translation initialization reduces the labor associated with system initializations, major additions, 
rearrangement and changes, and building wiring. Translation data entry can be performed without 
knowledge of the physical layout of circuit packs. End-users can move their own station equipment if a 
building is wired to support it, reducing costs for station moves. Individual lines need only be wired to the 
correct type of port, rather than to a specific port.
System administrators maintain control over the use of terminal translation initialization through security 
codes. By activating and deactivating security codes, administrators can control who uses terminal 
translation initialization — and when. 
						

							9 SchedulingDEFINITY ProLogix Solutions Release 2 Overview 
555-235-100 Issue 2 June 1999 9-11
Scheduling DEFINITY ProLogix Solutions’ functional scheduling enables you to specify the time at which a command 
will be executed or to specify that it should be executed on a periodic basis. Only commands that do not 
require user interaction after being entered on the command line (such as list, display, test) can be scheduled.
DEFINITY ProLogix Solutions also supports scheduling of “one shot” requests — commands that are 
executed only once and then removed from the scheduling queue automatically by the feature, such as save 
translation commands.
Functional scheduling enhances administration. For example, scheduling of save translations is particularly 
important when large numbers of translation changes are made during the day, ensuring that they will be 
saved to tape at the specified time. The “one shot” report is particularly useful for scheduling large print jobs 
at night that are normally run only once. 
						

							9 Basic ReportingDEFINITY ProLogix Solutions Release 2 Overview 
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Basic Reporting DEFINITY ProLogix Solutions has built-in capabilities for generating reports. These reports are available 
without special hardware or software.
System Measurements reports supply information on the status of all communication facilities. These 
reports help determine the efficiency of resources, including but not limited to trunk groups, hunt groups, 
and the attendant group.
System Status reports supply information associated with the attendant group, major and minor alarms, and 
traffic measurements.
•
The Recent Change History feature reports on the most recent administration and 
maintenance commands entered. DEFINITY ProLogix Solutions also supplies:~
new site data on the station form. New fields include the set color, building, 
floor, and headset. In addition, user-defined validation checks are provided for 
a subset of the site data items.
~
scaling enhancements, as well as a ranging and filtering capability, for large 
switches. These enhancements enable your system administrator to restrict 
data reporting to only the specified number of switch parameters. 
						

							9 Performance MeasurementsDEFINITY ProLogix Solutions Release 2 Overview 
555-235-100 Issue 2 June 1999 9-13
DEFINITY ProLogix Solutions also includes the following reports:
•
The Class-of-Restriction report lists the extensions that have a particular Class of 
Restriction value or that fall within a range of Class of Restriction values.
•
The Class-of-Service report lists the extensions that have a particular Class of 
Service value or that fall within a range of Class of Service values.
•
The Site Data report lists, by extension, the site data associated with stations in 
the system. Ranging and filtering capabilities are provided for selected site fields.
Performance MeasurementsA number of performance measurements are available on DEFINITY ProLogix Solutions. These 
measurements are available in the form of switch-based reports for local or remote access; they can be 
collected for subsequent analysis and reporting by adjuncts and operation support systems using the 
operation support system interface protocol. These reports include:
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Call Coverage reports
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Coverage Points
These measurements can be used to engineer group sizes at coverage points and 
to detect station user abuse of the call-coverage feature.
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Processor Occupancy report
These measurements are listed for the last hour, today’s peak hour, and 
yesterday’s peak hour. 
						

							9 Performance MeasurementsDEFINITY ProLogix Solutions Release 2 Overview 
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The Traffic Summary report offers additional measurements that help configure the switch, determine the 
switch’s capacity for growth, and report unauthorized switch-access attempts.
These measurements can be used to verify that your system and its users are not experiencing performance 
degradation due to overloaded switch resources.
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Attendant Position report
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Security Violations report
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Tandem Traffic report
The following measurements are useful in helping you evaluate the network engineering design for possible 
reconfiguration. They can help you decide how to reconfigure networks for lower-cost operation.
•
Hunt Group Measurements
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Automatic Route Selection Pattern Measurements 
•
Trunk Group Detailed Measurements
The following measurements and reports are needed for engineering and load balancing a large switch. 
These measurements include:
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Blockage Study report
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Port Network and Link Usage
All of these measurements are accessible to an external host via the operation support system interface. 
						

							9  Call Charge InformationDEFINITY ProLogix Solutions Release 2 Overview 
555-235-100 Issue 2 June 1999 9-15
Call Charge InformationDEFINITY ProLogix Solutions provides two ways to know the approximate charge for outgoing calls:
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Advice of Charge — For ISDN trunks
Advice of Charge collects charge information from the public network for each 
outgoing call. Charge advice is a number representing the cost of a call; it is 
recorded as either a charging or currency unit.
•
Periodic Pulse Metering — For non-ISDN trunks
Periodic Pulse Metering accumulates pulses transmitted from the public network 
at periodic intervals during an outgoing call. At the end of the call, the number of 
pulses collected is the basis for determining charges.
Call-charge information helps you to account for the cost of outgoing calls without waiting for the next bill 
from your network provider. This information is especially important in countries where telephone bills are 
not itemized. You can also use this information to let employees know the cost of their telephone calls, 
encouraging them to save money on toll calls.
Note:This is unavailable in some countries. Please check with your Account 
Executive or local distributor for availability in your country. 
						

							9 Call Detail RecordingDEFINITY ProLogix Solutions Release 2 Overview 
555-235-100 Issue 2 June 1999 9-16
Call Detail RecordingAlso included in the timely and efficient management of your communications system is the management 
and control of call costs. The Call Detail Recording capability enables you to monitor and analyze call 
patterns and usage in your system. DEFINITY ProLogix Solutions has enhanced the Call Detail Recording 
capabilities available to you.Call Detail Recording FeaturesDEFINITY ProLogix Solutions enhances Call Detail Recording with the following capabilities:
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distinguish voice from data on trunk calls
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determine if a data call used a conversion resource, such as a modem pool
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choose whether to record the vector directory number in the “Dialed Number” 
field of the Call Detail Recording record, or record either the split or the agent 
extension in the same field
•
allow Call Detail Recording records to be generated for internal calls (calls to 
and from a set of extensions, including data endpoints) so administered (a 
maximum of 500 extensions in large configurations)
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with Call Privacy, allow up to seven digits of the dialed number to be blanked 
from the Call Detail Recording record 
						

							9 Call Detail RecordingDEFINITY ProLogix Solutions Release 2 Overview 
555-235-100 Issue 2 June 1999 9-17
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use a second Call Detail Recording port for sending Call Detail Recording data to 
a second source
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provide Call Detail Recording call splitting, which allows incoming and outgoing 
calls to be split into separate call records in order to track calls that transferred to 
other internal parties
DEFINITY ProLogix Solutions includes the Variable Format Records feature, which provides a flexible 
means of incorporating new fields in the call detail record as new switch features and new Call Detail 
Recording devices become available. The variable format allows you to define a record in terms of its 
content (from a set of available data elements), the position of its fields, and the spacing between the fields. 
This method can be used to construct the 15-, 18-, and 24-word standard formats and custom formats.
If calls come in while the Call Detail Recording link is down and the buffer is filled to maximum, 
DEFINITY ProLogix Solutions gives you the following administrable call-record handling options:
1  
block the calls with reorder
2  
allow the calls to overwrite records
3  
route the calls to an attendant with the option to proceed as a non-Call Detail 
Recording call
As you can see, DEFINITY ProLogix Solutions call-record handling capabilities are designed to be flexible, 
adapting to meet your present and future business needs. 
						

							9 Call Detail RecordingDEFINITY ProLogix Solutions Release 2 Overview 
555-235-100 Issue 2 June 1999 9-18
Call Detail Recording DevicesThe following output devices are supported by DEFINITY ProLogix Solutions:
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local storage devices such as the Call Detail Recording Unit and any customer-
provided storage device with an RS-232C interface
•
processing devices — such as the Lucent Technologies Call Accounting System 
Plus, Cost Allocator, or host processors — that are supported over an RS-232C 
interface with XON/XOFF flow control
•
asynchronous ASCII printers with RS-232C interface
The enhanced variable format records feature capability in DEFINITY ProLogix Solutions supports any 
customer-defined data presentation, and therefore can support any devices over an RS-232C interface.
Call Accounting SystemsSeveral options are available to you for call accounting, depending on what type of system administration 
tools you are using. Telecommunication
s Management 
System (TMS)
Telecommunications Management System is a state-of-the-art multiuser 
telemanagement system. See “Call Accounting Systems” in Chapter 3 for more 
information.