Lucent Technologies Definity Prologix Solutions Release 2.0 Instructions Manual

							DEFINITY ProLogix Solutions Release 2 Overview 
555-235-100 Issue 2 June 1999 4-1
4 
Messaging/Voice Response
Solutions
With less than 30 percent of person-to-person business calls reaching the intended party on the first attempt, 
day-to-day business can be frustrating. Integration with Lucent Technologies’ multimedia messaging 
products can help ensure that important calls are not lost.
Lucent Technologies’ multimedia messaging and voice response systems provide businesses with the voice 
processing tools to communicate more efficiently and make time spent on the job more productive. Whether 
your company has ten employees or thousands, Lucent Technologies can provide you with an innovative 
voice processing solution.
DEFINITY ProLogix Solutions supports the following multimedia messaging and voice response solutions:
•
INTUITY AUDIX Multimedia Messaging System (Release 4.3 or higher)
•
INTUITY Message Manager
•
DEFINITY AUDIX Voice Messaging System
•
INTUITY Conversant Voice Information System
•
Octel 100
Integrating each of these products with your DEFINITY ProLogix Solutions measurably reduces overhead 
costs and improves efficiency — while ensuring that important calls are not lost.
Note:Some applications and products are unavailable in some countries. Please check with your local 
distributor for further information about which features and applications are available to you. 
						

							4  Messaging Systems and Call CoverageDEFINITY ProLogix Solutions Release 2 Overview 
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Messaging Systems and 
Call CoverageThe INTUITY AUDIX system and DEFINITY AUDIX system can be set up as the last points on a coverage 
path. Calls are then redirected to AUDIX if they are not answered by a previous station on the path. In 
addition, a secretary or messaging agent who answers a call can transfer a caller to the AUDIX system 
“mailbox” of the original called party upon request. The caller may prefer to leave a voice mail message if 
the message is personal, lengthy, or highly technical.
Many other options are available for maximum flexibility. For example, a caller can choose to transfer from 
the system to an attendant or operator. Or the caller can transfer to another extension instead of leaving a 
message. Your company can choose to have an automated attendant answer calls to the company and direct 
these calls to the right department quickly, so callers do not have to wait on hold. With an automated 
attendant, callers can be instructed to enter keypad commands to direct the call to the appropriate point. This 
feature gives customers choice and control. It also enables you to make the most effective use of your 
personnel, while still providing your customers with the service they expect.
Integrating each of these products with your DEFINITY ProLogix Solutions measurably reduces overhead 
costs and improves efficiency — while ensuring that important calls are not lost. 
						

							4  Messaging IntegrationDEFINITY ProLogix Solutions Release 2 Overview 
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Messaging IntegrationINTUITY AUDIXDEFINITY ProLogix Solutions supports the following integration methods for use with the Lucent 
INTUITY systems:
•
LAN Link
•
Mode Code (in band) communications
LAN Link
The LAN link allows the DEFINITY ProLogix Solutions system and the Lucent 
INTUITY system to communicate over a private, dedicated LAN or using a 
customer’s LAN. The DEFINITY ProLogix Solutions system is a server, and the 
Lucent INTUITY system is a client that always initiates the communications session. 
This link uses a LAN circuit card installed in the Lucent INTUITY system and a C-
LAN circuit pack (TN799) installed in the DEFINITY ProLogix Solutions system. 
The two systems use TCP/IP and a specialized DEFINITY protocol to communicate. 
The LAN link provides the same functionality as a DCIU link.
Note:The DEFINITY ProLogix Solutions system must have Release 7 or later 
software and must be equipped with a C-LAN circuit pack (TN799). The 
Lucent INTUITY system must be Release 4.4 or later and must be 
equipped with a LAN interface card. 
						

							4  Messaging IntegrationDEFINITY ProLogix Solutions Release 2 Overview 
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The DEFINITY Prologix Solutions system with Release 7 or later software can 
support two C-LAN circuit packs. Each C-LAN circuit pack (TN799) can support 17 
LAN ports per circuit pack. Of these ports, only one port supports an Ethernet 
connection required for use with the Lucent INTUITY system. The Lucent INTUITY 
system LAN link does not operate with the synchronous point-to-point protocol 
(PPP) provided by the other ports. The other ports can be used for other DEFINITY 
systems for PPP connections as part of a DCS network. (See Chapter 10 for further 
details about DCS using C-LAN.)
Mode Code
The mode code (in band) link allows the Lucent INTUITY system and a DEFINITY 
ProLogix Solutions system to communicate using the same analog telephone lines 
that connect the two systems for call answer and message retrieval. This integration 
uses touch-tone signaling, call-progress signals, and switch hook flashes over the 
ordinary tip and ring analog wiring to transfer information about the telephone call 
between the two systems. This integration does not require a separate link as needed 
for LAN integrations.
Table 2 summarizes the features available with the different types of integrations for 
DEFINITY systems. 
						

							4  Messaging IntegrationDEFINITY ProLogix Solutions Release 2 Overview 
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Table 2. Comparison of Integration Types
 Function  LAN Mode Code  Mode Code Notes
Connection Information:
Calling Party ID Yes Yes
Called Party ID Yes Yes
Internal vs. 
External CallYes Yes Can provide internal and external 
personal greetings
Direct vs. 
Redirected CallYes Yes
Busy vs. No 
AnswerYes No Cannot provide personal greeting for 
busy/no answer.
Call Disconnect 
MessageYes NoMode Code uses “wink” on line.
Distributed 
Communications 
NetworkingYes No
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							4  Messaging IntegrationDEFINITY ProLogix Solutions Release 2 Overview 
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MWI Control
Message Waiting 
Indicator (MWI) 
StatusYes NoCannot provide “Integrated 
Notification” of new messages in other 
services, such as Message Center or 
LWC on switch.
MWI On/Off Yes Yes
MWI Audit Yes No Can refresh one at a time.
Transfer Type
Transfer Out of 
AUDIXEnhanced Basic Basic transfer via switch-hook flash. 
Possibility of toll fraud.
*
Transfer Into 
AUDIXNA NA Functionality is provided by switch.
Maintenance Features:
Call Screening/
BridgingNo No
*R for Call Answer Yes Yes
Table 2. Comparison of Integration Types
 Function  LAN Mode Code  Mode Code Notes
2 of 3 
						

							4  Messaging IntegrationDEFINITY ProLogix Solutions Release 2 Overview 
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Busy Out Voice 
PortsYes No
“Link Alive” 
MessagesYes No
Time of Day Clock 
SyncYes No
DCS Transparency Yes No Future work for Mode Code switches.
Digital Networking NA NA Not dependent on switch integration.*With “Basic Transfer”, calls transferred to the switch look like direct calls from the Lucent INTUITY system.
They follow the switchs coverage path for the “transfer-to” destination. With “Enhanced Transfer”, the Lu-
cent INTUITY system provides the original calling and called party information, along with an indication
of whether or not the switch should allow the call to follow the coverage path for the destination endpoint.
Since basic transfer does not provide this information, it can potentially increase the risk of toll fraud. Al-
ways monitor your system for evidence of toll fraud and take corrective action immediately if you suspect
that there may be a problem. Table 2. Comparison of Integration Types Function  LAN Mode Code  Mode Code Notes
3 of 3 
						

							4  Centralized Messaging vs. Networked MessagingDEFINITY ProLogix Solutions Release 2 Overview 
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DEFINITY AUDIXThe DEFINITY ProLogix Solutions system also supports the DEFINITY AUDIX Release 4.0 system, 
which is integrated with the DEFINITY ProLogix Solutions system using Displays Set Integration. 
DEFINITY AUDIX Release 4.0 requires only one slot when slot 6 is used, otherwise it is a two-slot board.Centralized Messaging vs. Networked MessagingIf your company has multiple DEFINITY ProLogix Solutions and/or other DEFINITY ECS systems, you 
can implement a multimedia messaging system (such as the INTUITY AUDIX system) in a centralized 
and/or a networked environment. With Release 7.1 DEFINITY software, DEFINITY ProLogix Solutions 
can now be a hub in a shared voice mail environment.
In a networked environment, two or more multimedia messaging systems can share information to allow 
messages to be shared across several DEFINITY ProLogix Solutions or other DEFINITY ECS systems. 
This networking can be performed using digital line connections to the systems or via Internet TCP/IP 
networking. If the DTMF Mode Code interface is used to the INTUITY AUDIX system, the amount of 
information that can be exchanged with the message is limited. For full functionality, LAN link integration 
using the C-LAN TN799 board with the multimedia messaging system is recommended. 
						

							4  INTUITY AUDIX Messaging SolutionsDEFINITY ProLogix Solutions Release 2 Overview 
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INTUITY AUDIX Messaging SolutionsLucent Technologies INTUITY Messaging Solutions is a powerful messaging system that enables you to 
record, distribute, and receive messages in various media (for example, voice, fax, and email). The system 
runs on a MAP5P, MAP/40, MAP/40s, or MAP/100 computer connected to the switch and can 
accommodate up to 64 voice ports and 1255 hours of stored messages. MAP/40, MAP/40s, and MAP/100 
are new with Release 7.1 of DEFINITY software.
INTUITY AUDIX Release 5 supports the Mode Code analog interface connectivity and TCP/IP 
connectivity. (Some INTUITY features may behave differently when you use the Mode Code interface. See 
the INTUITY documentation for more information.) TCP/IP connectivity requires using the C-LAN board 
with Release 7.1 of DEFINITY software.INTUITY AUDIX FeaturesINTUITY Messaging Solutions offers the following features.
•
Fax Messaging enables you to handle faxes as easily as you handle voice mail. 
You can send, receive, store, scan, delete, skip, or forward faxes. This feature is 
fully integrated with voice messaging, so you can attach faxes to voice messages, 
for example. You can also create special mailboxes for each of your fax 
machines. These mailboxes accept fax telephone calls when the fax machine is 
busy and then deliver the fax to the fax machine when the fax machine is 
available. 
						

							4  INTUITY AUDIX Messaging SolutionsDEFINITY ProLogix Solutions Release 2 Overview 
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•
Integrated Messaging enables you access and manage incoming voice, fax, and 
e-mail messages and file attachments from your personal computer or your 
telephone. A voice message will thus appear in your e-mail mailbox, for 
example, and vice versa. You can also set options to have just the message 
headers appear in the alternate mailbox. You can also create a voice or fax 
message by telephone and send it to an e-mail recipient.
•
Text-to-Speech allows you listen to a voice rendering of text messages sent from 
a supported e-mail system and/or INTUITY Message Manager. 
•
Print Text enables you to print messages sent from a supported e-mail system 
and/or INTUITY Message Manager. 
•
Pre-Addressing enables you to address a message before recording it.
•
Enhanced Lists enables you to send a message to up to 1500 recipients.
•
Call Answer Disable enables you to turn off call answering to conserve system 
resources. For example, you can create a message that tells callers they cannot 
leave a message and gives them another number to call.
•
Transfer Restrictions enable you to control toll fraud by restricting transfers 
going through the multimedia messaging system.
•
Shared Extensions provide personal mailboxes for each person sharing a 
telephone.