Lucent Technologies Definity Prologix Solutions Release 2.0 Instructions Manual

							A Basic FeaturesDEFINITY ProLogix Solutions Release 2 Overview 
555-235-100 Issue 2 June 1999 A-11
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Terminating Extension Group
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Timed Reminder and Attendant Timers
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Transfer
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Transfer — Outgoing Trunk to Outgoing Trunk
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Translation Copy Protection
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Trunk Flash
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Trunk Group Busy/Warning Indicators to Attendant
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Trunk Identification By Attendant
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Trunk-to-Trunk Transfer
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Visually Impaired Attendant Service
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Voice Message Retrieval
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Voice Terminal Alerting Options
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Voice Terminal Display
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Whisper Page
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World Class Tone Detection
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World Class Tone Generation 
						

							A Call Center FeaturesDEFINITY ProLogix Solutions Release 2 Overview 
555-235-100 Issue 2 June 1999 A-12
Call Center FeaturesDEFINITY ProLogix Solutions offers the following features designed to help you set up and maintain a 
modern Call Center:
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Abandoned Call Search
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Add/Remove Skills
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Agent Call Handling
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Auto-Available Split
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Automatic Call Distribution
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Basic Call Management System 
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Best Services Routing (Queue to Best)
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Call Prompting
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Call Vectoring
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Calling Party/Billing Number
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CentreVu Advocate
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CentreVu Virtual Routing
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Direct Agent Announcement
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Expert Agent Selection 
						

							A Call Center FeaturesDEFINITY ProLogix Solutions Release 2 Overview 
555-235-100 Issue 2 June 1999 A-13
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Flexible Billing
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Inbound Call Management
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Intraflow and Interflow
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Enhanced Look-Ahead Interflow
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Malicious Call Trace
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Multimedia Call Handling
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Multiple Call Handling 
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Queue Status Indications
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Reason Codes
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Redirection on No Answer
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Service Observing
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Universal Call ID
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VDN in a Coverage Path 
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VDN of Origin Announcement
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Voice Response Integration
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Vu S t a t s 
						

							A Hospitality FeaturesDEFINITY ProLogix Solutions Release 2 Overview 
555-235-100 Issue 2 June 1999 A-14
Hospitality FeaturesThe following features are designed for use in the hospitality industry. Other features listed elsewhere may 
be of use in this industry, however. The Attendant Crisis Alert feature, for example, described in the Basic 
Features section of this appendix, is primarily used in lodging establishments. That feature is listed as a basic 
feature because it is available on any system that has the appropriate attendant console.
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Attendant Room Status
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Automatic Wakeup
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Do Not Disturb
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Group Wakeup
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Hospitality Services
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Names Registration
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Permanent Time Interval Wakeup
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Property Management System Interface
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Single-Digit Dialing and Mixed Station Numbering
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VIP Wakeup 
						

							A  Private Networking FeaturesDEFINITY ProLogix Solutions Release 2 Overview 
555-235-100 Issue 2 June 1999 A-15
Private Networking FeaturesThe great expandability of DEFINITY ProLogix Solutions makes it a logical choice for setting up private 
networks. Consequently, the system includes many private networking features: 
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Centralized Attendant Service
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Distributed Communications System (DCS)
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DCS Alphanumeric Display for Terminals
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DCS Attendant Control of Trunk Group Access
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DCS Attendant Display
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DCS Automatic Callback
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DCS Automatic Circuit Assurance
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DCS Busy Verification of Terminals and Trunks
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DCS Call Coverage
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DCS Call Forwarding
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DCS Call Waiting
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DCS Distinctive Ringing
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DCS Leave Word Calling
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DCS Multiappearance Conference/ Transfer 
						

							A  Private Networking FeaturesDEFINITY ProLogix Solutions Release 2 Overview 
555-235-100 Issue 2 June 1999 A-16
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DCS Over ISDN-PRI D-channel
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DCS Trunk Group Busy/Warning Indication
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DCS With Reroute
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Enhanced DCS
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Extended Trunk Access
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Extension Number Portability
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Inter-PBX Attendant Calls
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Node Number Routing
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Private Network Access
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QSIG
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QSIG Call Completion
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QSIG Call Forwarding (Diversion)
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QSIG Call Independent Signaling Connections
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QSIG Call Transfer
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QSIG DCS Interworking - Called Number ID
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QSIG Message Waiting Indication (MWI)
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QSIG Name and Number Identification 
						

							A  Private Networking FeaturesDEFINITY ProLogix Solutions Release 2 Overview 
555-235-100 Issue 2 June 1999 A-17
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QSIG Path Replacement
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QSIG Value - Called Number ID
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Transit Counter
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Uniform Dial Plan
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User to User Information over Public Network 
						

							A  Trunk Group FeaturesDEFINITY ProLogix Solutions Release 2 Overview 
555-235-100 Issue 2 June 1999 A-18
Trunk Group FeaturesDEFINITY ProLogix Solutions offers an array of features for managing trunk groups efficiently:
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ATM-CES Trunks
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ATM Trunks
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Brazil — R2 MFC Backwards Signal
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Call-by-Call Service Selection
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Caller ID on Analog Trunks
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CAMA - E911 Trunks
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DS1 Trunk Service (T1 and E1)
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Digital Multiplexed Interface
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Facility and Non-Facility Associated Signaling
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IP Trunks
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ISDN — BRI and PRI
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Japan — 2MB Digital Trunk
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Russia — Incoming ANI
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Wideband Switching 
						

							DEFINITY ProLogix Solutions Release 2 Overview 
555-235-100 Issue 2 June 1999 B-1
B 
Documentation Library
This appendix contains a list, by main menu category, of all the user documents available on the DEFINITY 
ProLogix Solutions Document Library CD. These documents are also listed in the CD insert booklet.   
To order paper copies of these or other DEFINITY documents, contact the Lucent Technologies Publications 
Center at the address and phone number on the back of the title page of this document. A complete list of 
Business Communications Systems (BCS) documents is available on the World Wide Web. Ask your 
account representative for the web address.
To order additional copies of the documentation library CD, contact the Lucent Technologies Publications 
Center and use documentation ordering number 555-235-807, Issue 2.Call CenterACD Agent Instructions, Issue 5, 555-230-722, 107575227
ACD Supervisor Instructions, Issue 4, 555-230-724, 107575235
Basic Call Management System (BCMS) Operations, 555-230-706, 107776213, Issue 2
Basic Call Management System (BCMS) Vu User’s Guide, 585-217-100, Issue 2
Call Vectoring/Expert Agent Selection (EAS) Guide, 555-230-521, 108215732, Issue 3 
						

							B  DEFINITY ECS Release 7.1 (and later) Administration & OperationsDEFINITY ProLogix Solutions Release 2 Overview 
555-235-100 Issue 2 June 1999 B-2
CentreVu Agent Installation and Administration, 585-215-815, 107969578, Issue 1
DEFINITY Extender Remote Module System User’s Guide, 555-230-796, Issue 2
DEFINITY Extender Switch Module System Administrator’s Guide, 555-230-532, 107825051, Issue 3
ProLogix R2 Getting Started, 555-235-105, 108432030, Issue 1
ProLogix R2 Overview, 555-235-100, 108432139, Issue 2DEFINITY ECS Release 7.1 (and later) Administration & 
OperationsAdministration for Network Connectivity, 555-233-501, 108343088, Issue 1
Administrator’s Guide, 555-233-502, 108343229, Issue 1
Application Notes for Type Approval, 108343302, Issue 1
ATM Installation, Upgrades, and Administration, 555-233-106, 108343815, Issue 1
Basic Call Management System (BCMS) Operations, 555-230-706, 107776213, Issue 2
Basic Call Management System (BCMS) Vu User’s Guide, 585-217-100, Issue 2
Call Vectoring/Expert Agent Selection (EAS) Guide, 555-230-521, 108215732, Issue 3
Change Description. 555-233-405, 108343336, Issue 1
Console Operations, 555-230-700, 108383837, Issue 4