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Lucent Technologies Definity Prologix Solutions Release 2.0 Instructions Manual
Lucent Technologies Definity Prologix Solutions Release 2.0 Instructions Manual
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DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 xi Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-10 Third-Party Applications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-13 8 Telecommuting/Virtual Office Solutions 8-1 DEFINITY ProLogix Features for Telecommuting . . . . . . . . . . . . . . . . . 8-1 Remote Call Coverage/ Call Forwarding Off-Net/Coverage of Calls Redirected Off-Net . . . . . . . . . . . . 8-2 Extended User Administration of Redirected Calls (Telecommuting Access) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-2 Personal Station Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-2 Station Security Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3 Pipeline 15 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3 DEFINITY Extender . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-4 AUDIX Features for Telecommuting . . . . . . . . . . . . . . . . . . . . . . . . 8-5 Starter Application Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6 9 System Administration Solutions 9-1 System Management Terminal and Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-2 DEFINITY ProLogix Management Terminal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-2 DEFINITY Site Administration Release 1.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-3 Terminal Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-8 Portless Administration/Administration Without Hardware . . . . . . . . . . . . . . . . . 9-8 Automatic Station Relocation/Terminal Translation Initialization . . . . . . . . . . . . 9-10
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 xii Scheduling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-11 Basic Reporting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-12 Performance Measurements . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-13 Call Charge Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-15 Call Detail Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-16 Call Detail Recording Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-16 Call Detail Recording Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-18 Call Accounting Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-18 Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-20 Security Violation Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-20 Call Restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-20 10 Trunking and Networking Solutions 10-1 Uniform Dial Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-1 Distributed Communication System . . . . . . . . . . . . . . . . . . . . . . . . 10-2 Adding DEFINITY ProLogix Solutions to Existing DCS Networks . . . . . . . . . 10-5 QSIG Global Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-7 World Class Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-8 Network Management Features . . . . . . . . . . . . . . . . . . . . . . . . . 10-10 Time of Day Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-10 Automatic Route Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-11 Automatic Alternate Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-11 Generalized Route Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-12
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 xiii Facility Restriction Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-13 Authorization Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-14 Network Interfaces and Equipment . . . . . . . . . . . . . . . . . . . . . . . 10-15 Trunk Group Circuits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-15 Centralized Attendant Service . . . . . . . . . . . . . . . . . . . . . . . . . . 10-22 Main/Satellite/Tributary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-23 Electronic Tandem Network . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-24 Multimedia Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-25 Starter Application Package . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-28 Appendix A: Features A-1 Automatic Routing Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2 Basic Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3 Call Center Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-12 Hospitality Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-14 Private Networking Features . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-15 Trunk Group Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-18 Appendix B: Documentation Library B-1 Call Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1 DEFINITY ECS Release 7.1 (and later) Administration & Operations . . . . . . . B-2
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 xiv DEFINITY ECS Release 7.1 (and later) Installation & Maintenance for Compact Modular Cabinets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-4 DEFINITY Adjuncts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-5 DEFINITY AUDIX System Release 4 . . . . . . . . . . . . . . . . . . . . . . . B-5 Guide Builder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-6 INTUITY Messaging Solutions Release 5 . . . . . . . . . . . . . . . . . . . . . B-7 PC Applications and CALLMASTER. . . . . . . . . . . . . . . . . . . . . . . . B-7 Telephones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-8 Index IN-1
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 xvAbout This Document PurposeThis document provides an overview of the features, components, and capabilities of DEFINITY® ProLogix™ Solutions. This document provides high-level information about the system; it does not describe how to install, administer, or maintain DEFINITY ProLogix Solutions. For this information, refer to the enclosed documentation library compact disk (CD) (document number 555-235-807). See Appendix B for a listing of the libraries contained on this CD. You should read this document to understand • the features of DEFINITY ProLogix Solutions, • the components of DEFINITY ProLogix Solutions, and • the additional capabilities that are available for you to further tailor DEFINITY ProLogix Solutions to your needs in the future. Intended AudiencesThis document is written for the person(s) who will administer and maintain DEFINITY ProLogix Solutions.
About This Document How to Use This DocumentDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 xvi How to Use This DocumentSince this document provides an overview of the features, components, and capabilities of DEFINITY ProLogix Solutions, you should read this document to get a basic understanding of DEFINITY ProLogix Solutions. This document describes all of the capabilities that you can add to your DEFINITY ProLogix Solutions, helping you to identify applications that increase the productivity and effectiveness of employees in your company. This document consists of the following chapters: • Chapter 1, “Introduction,” provides an overview of DEFINITY ProLogix Solutions, including the features and hardware and software components. • Chapter 2, “Desktop/Console Solutions,” describes the telephones and consoles that are available with DEFINITY ProLogix Solutions. • Chapter 3, “Adjuncts,” describes the adjuncts that are available with DEFINITY ProLogix Solutions. • Chapter 4, “Messaging/Voice Response Solutions,” describes the voice messaging systems that are available with DEFINITY ProLogix Solutions. • Chapter 5, “Call Center Solutions,” describes applications that provide advanced call-handling and call center management capabilities. • Chapter 6, “Wireless Solutions,” describes applications that enable employees in your company to keep in touch with co-workers and clients while moving about freely inside and outside your building.
About This Document How to Use This DocumentDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 xvii • Chapter 7, “Computer Telephony Integration Solutions,” describes the applications that merge computer and telephone functions, enabling employees in your company to control their telephones from their personal computers and to use caller ID to access client information. • Chapter 8, “Telecommuting/Virtual Office Solutions,” describes applications that enable employees in your company to work effectively off-site. • Chapter 9, “System Administration Solutions,” describes applications that can help you manage DEFINITY ProLogix Solutions. • Chapter 10, “Trunking and Networking Solutions,” describes applications that provide connections to a variety of voice and data networks, helping you to network your equipment and solutions. • Appendix A, “Features,” lists the features of DEFINITY ProLogix Solutions. • Appendix B, “Documentation Library,” lists the documents contained in the Document Library CD. An index is also provided at the back of the book.
About This Document Conventions Used in This DocumentDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 xviii Conventions Used in This DocumentThe following conventions are used in this document: • The term system is used in general to represent DEFINITY ProLogix Solutions. • The term switch is used to represent other telecommunications switching products. SecurityThe Security of your DEFINITY ProLogix Solutions is extremely important to Lucent Technologies. You must refer to the BCS Products Security Handbook (555-025-600) and the DEFINITY ECS documentation for the security measures you should implement for your DEFINITY ProLogix Solutions.
About This Document How to Order DocumentationDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 xix How to Order DocumentationThis document’s order number is 555-235-100, Issue 2. The comcode for this document is 108432139. To order this document, contact: Lucent Technologies BCS Publications Center 2855 North Franklin Road Indianapolis, IN 46219-1385 U.S.A. Voice: 1 800 457-1235 Fax: 1 800 457-1764 International Voice: 317 322-6791 International Fax: 317 322-6699 To order paper versions of the documents contained on the documentation library CD or any other documents, provide the order number(s) for the document(s) you want to order. Appendix B contains the list of ordering numbers for all documentation contained on the CD. The documentation library CD is part of the standard customer documentation package. If you would like additional copies of the CD, contact the Publications Center and use ordering number 555-235-807, Issue 2, comcode 108432014.
About This Document How to Comment on This DocumentDEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 xx How to Comment on This DocumentLucent Technologies welcomes your feedback. Please fill out the reader comment form at the back of the document and return it. If the reader comment form is missing, fax your comments to 1 908 953-6912, and mention this document’s name and number, DEFINITY® ProLogix™ Solutions Release 2.0 (Software Releases 7.1 and Later) Overview, 555-235-100, Issue 2.