Lucent Technologies Definity Prologix Solutions Release 2.0 Instructions Manual

							8  AUDIX Features for TelecommutingDEFINITY ProLogix Solutions Release 2 Overview 
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AUDIX Features for TelecommutingThe following INTUITY AUDIX and DEFINITY AUDIX features are useful for telecommuting:
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Multiple Personal Greetings allow subscribers to prepare a pool of up to nine 
personal greetings to save time and provide more personal customer service. 
Separate messages can indicate the subscriber is on the telephone, away from the 
desk, on vacation, etc. 
Note:This feature only works in a centralized environment. (With the Mode 
Codes interface, you cannot set up separate internal and external 
greetings.)
•
Outcalling automatically dials a prearranged telephone number or pager when 
messages are received in a user’s mailbox. The system tells whoever answers that 
messages have been received.
•
Priority Outcalling provides outcalling notification of priority messages only. 
This allows the telecommuter to be relatively undisturbed by notifications of 
messages that do not require immediate attention.
•
Call Answering for Nonresident Subscribers provides AUDIX System mailboxes 
for remote users who do not have a telephone but do have an extension number 
on the DEFINITY ProLogix Solutions. 
						

							8  Starter Application PackageDEFINITY ProLogix Solutions Release 2 Overview 
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For example, when working at home, you set up Priority Outcalling so the system will call you when you 
have messages marked “priority” by the caller. Then you activate a personal greeting that says something 
like, “Thanks for calling. I’m working away from the office today. I’ll be checking voice mail periodically, 
so please leave a message. If your message is urgent, press 2 after recording it. This will give your message 
priority status. The system will notify me of your priority message almost immediately.”Starter Application PackageThe Virtual Office Starter Package lets you provide voice and data access for off-site workers and 
telecommuters. Ideal for businesses with employees who often work at home or other remote locations, this 
package allows workers to access your business LAN or the Internet from a remote office or home. Off-site 
workers can even receive telephone calls using a single telephone number no matter where they are, 
enabling them to work where they need to.
Call your Sales Representative for details. 
						

							DEFINITY ProLogix Solutions Release 2 Overview 
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9 
System Administration Solutions
Managing a powerful communications system like DEFINITY ProLogix Solutions was once a formidable 
task, requiring specially trained administrators who could operate complex programming tools. But, as the 
capabilities of systems become more sophisticated, so too have the tools that administer them.
DEFINITY ProLogix Solutions offers a variety of easy-to-use modular tools for managing your system. 
Whether your system is small or large, stand-alone or networked, DEFINITY ProLogix Solutions has the 
tools to manage your system efficiently. 
Terminal and facility administration features enable you to administer telephones, computers, facilities, and 
features throughout your system or network. Traffic management features enable you to measure, manage, 
and report on the voice and data communications traffic throughout your system or network. Maintenance 
features enable you to view the health of your system and perform maintenance procedures on your own 
system, if you choose to do so.
This broad system management philosophy extends DEFINITY ProLogix Solutions’ power and flexibility 
into the tools for managing the system. These tools are based on the user-friendly architecture that is the 
hallmark of DEFINITY products. The system management capabilities of DEFINITY ProLogix Solutions 
have been enhanced to accommodate all configurations.
Note:Some applications and products are unavailable in some countries. 
Please check with your local distributor for further information about 
which features and applications are available to you. 
						

							9  System Management Terminal and ApplicationsDEFINITY ProLogix Solutions Release 2 Overview 
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System Management Terminal
and ApplicationsDEFINITY ProLogix Management Terminal and Enterprise Management Applications are two fundamental 
options for managing different systems based on size and requirements. They have been designed with 
similar user interfaces. Screen layouts and the use of commands and keys are much the same. This means 
that you can migrate from one option to another smoothly and with minimal training.DEFINITY ProLogix Management TerminalThe Management Terminal interface is the integrated management tool built into DEFINITY ProLogix 
Solutions. It provides an intuitive interface with forms-based selections, help keys, and a language-based 
interface (several languages are available).
The system administrator uses a DEFINITY ProLogix Management Terminal or PC with communications 
software (such as DEFINITY Site Administration Release 1.0) to access the system to perform “task-
oriented” administration and maintenance procedures. 
Using the Management Terminal, the system manager can 
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manage system, voice-terminal, and data-terminal features on a day-to-day basis,
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perform system backups,
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monitor system performance,
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perform selected maintenance procedures, and
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maintain system security. 
						

							9  System Management Terminal and ApplicationsDEFINITY ProLogix Solutions Release 2 Overview 
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DEFINITY Site Administration Release 1.0DEFINITY Site Administration is a new, general-purpose DEFINITY System Management tool that makes 
basic administration of the DEFINITY system more convenient. With this application, users can navigate, 
display, add, modify, and/or remove the DEFINITY system and related object more easily than they could 
using an SAT terminal. 
DEFINITY Site Administration streamlines common system administration tasks by providing:
•
 short cuts to command administration commands
•
the ability to schedule tasks to run at a later date
•
the ability to print button labels
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the ability to create AUDIX subscribers easily with either a default mailbox or a 
custom mailbox
DEFINITY Site Administration, which provides an easy-to-use, 32-bit, Windows-compliant, graphical user 
interface, runs on Windows 98, Windows 95, and Windows NT 4.0 or later. Designed to support DEFINITY 
AUDIX and INTUITY AUDIX systems, DEFINITY Site Administration requires an active DEFINITY 
system or AUDIX connection for proper operation. One licensed copy of DEFINITY Site Administration is 
shipped with every DEFINITY ProLogix system, and additional copies can be purchased. 
						

							9  System Management Terminal and ApplicationsDEFINITY ProLogix Solutions Release 2 Overview 
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DEFINITY Site Administration provides the following functionality:
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Browser
The Browser provides navigation and access to features and services. The user 
creates hosts and their related data objects and accesses their DEFINITY and/or 
AUDIX hosts from the Browser. The Browser is based on a standard tree view 
and forms the central user interface component in DEFINITY Site 
Administration.
•
Emulation
The emulation support in DEFINITY Site Administration includes AT&T 4410 
and provides the most basic form of System Administration.
•
Graphically Enhanced DEFINITY Interface (GEDI)
The Graphically Enhanced DEFINITY Interface feature provides users with a 
Windows-like interface to:~
add DEFINITY objects
~
remove DEFINITY objects
~
change DEFINITY objects
~
view the status of DEFINITY objects
~
duplicate DEFINITY objects
~
test DEFINITY objects
~
generate tasks that may be scheduled to run at a later date and time 
						

							9  System Management Terminal and ApplicationsDEFINITY ProLogix Solutions Release 2 Overview 
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•
Scheduler
The Scheduler enables users to specify a task to run at a specific date and time. A 
task is a collection of one or more operations that users can specify to run at a 
predetermined time. Tasks can be generated from either the Graphically 
Enhanced DEFINITY Interface, the Add User Wizard, or Call Accounting Data 
Export.
•
Event Log
The Event Log enables users to view the results of running and completed tasks.
•
Job Viewer
The Job Viewer enables users to view the task or job status while it is being 
executed. The Job Viewer also shows the queue of jobs yet to run.
•
Button Label Printing
The Button Label Printing feature enables users to print button labels for the 
handsets using a standard Windows laser printer. This feature also provides a 
graphical print preview. The Button Label Printing feature supports printing 
multiple labels of the same type.
•
Add User Wizard
The Add User Wizard assists in the creation of station and subscriber details by 
automatically providing help such as available extensions and ports and allowing 
users to base the creation on an existing template.  
						

							9  System Management Terminal and ApplicationsDEFINITY ProLogix Solutions Release 2 Overview 
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•
Call Accounting Data Export
The Call Accounting Data Export feature enables users to export information on 
stations, trunks, agent login identification, Authorization Codes, and trunk 
circuits from the DEFINITY ProLogix system to share with any third party call 
accounting program that can work with DEFINITY Site Administration. 
•
Import/Export Capability
DEFINITY Site Administration provides easy graphical exporting and importing 
of agent login, coverage paths, hunt groups, data modules, stations, trunk groups, 
and VDNs. Users can export data fields to databases such as Microsoft Excel. 
Users can then change the data, import the data back into DEFINITY Site 
Administration, and then resend the data to the DEFINITY ProLogix system. The 
import/export capability can also assist users in creating corporate directories and 
custom reports.
•
Global Change Capability
The global change capability enables users to select and change field values in 
one or more of the following objects that match a search filter:~
agent login ID
~
coverage path
~
data module
~
hunt group
~
station
~
trunk group
~
VDN 
						

							9  System Management Terminal and ApplicationsDEFINITY ProLogix Solutions Release 2 Overview 
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•
Create Station Templates Wizard
The Create Station Templates wizard steps users through easy-to-follow 
instructions on how to create station templates.
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Add Bridged Appearances Wizard
The Add Bridged Appearances wizard steps users through easy-to-follow 
instructions on how to add bridged appearances to telephones.
•
Out of Service Trunks
The Out-of-Service Trunks feature creates a task that checks periodically for out-
of-service trunks. If an out-of-service trunk is found, the users are notified either 
in the DSA message box or by email.
•
Reports
DEFINITY Site Administration provides the following reports:~
Browse Dial Ranges, which enables users to view the complete dial ranges in 
the DEFINITY ProLogix Solutions system quickly and easily.
~
Browse Stations, which enables users to view all assigned stations in the 
DEFINITY ProLogix Solutions system quickly.
~
Browse Unused Ports, which enables users to view the available ports in the 
system.
~
Find Unused Extension, which enables users to view unused and available 
extensions. 
						

							9  Terminal AdministrationDEFINITY ProLogix Solutions Release 2 Overview 
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Terminal AdministrationDEFINITY ProLogix Solutions includes features that ease, simplify, and accelerate the administration 
process from a terminal.Portless Administration/Administration Without HardwareThe Administration Without Hardware feature gives you the ability to administer station forms without 
specifying a port location. Administered stations will not cause alarms or errors to be generated when the 
station is translated but not yet installed. These station types are referred to as “phantom” stations. Phantom 
extensions can be used for Automatic Call Distribution Dialled-Number Identification Service. This feature 
allows a phantom extension to be administered on the switch for each call type that needs to be identified to 
agents. The phantom Automatic Call Distribution extension either is “call forwarded” (via an attendant 
console) to an Automatic Call Distribution split or has its coverage path defined to include the Automatic 
Call Distribution split. The name field administered for the phantom extension will identify to the Automatic 
Call Distribution agent the service that the caller is attempting to reach, allowing the agent to properly 
address the caller. (Automatic station relocation/terminal translation initialization, which is described in the 
next section, is part of the Portless Administration/Administration Without Hardware feature.)
The Administration Without Hardware feature also supports the ability to store station templates (models). 
These can later be used with the duplicate station command to implement many station forms of the same 
type in the switch.