Lucent Technologies Definity Prologix Solutions Release 2.0 Instructions Manual

							3  On Hold and Delayed Announcement SystemsDEFINITY ProLogix Solutions Release 2 Overview 
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On Hold and Delayed Announcement SystemsLucent Technologies offers the following external announcement systems for DEFINITY ProLogix 
Solutions:
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Magic On Hold® Express Systems
Magic On Hold Express systems provide businesses with fully customized, 
professionally produced announcements for customer-specific “on hold” 
environments. The professionally produced announcements are delivered 
remotely to your company directly from the production studio. Production 
options include legally licensed background music and/or customized 
information messages that play when a caller is placed on hold or in queue.
•
Magic On Hold Systems
Magic On Hold systems provide businesses with up to 3 minutes of continuous 
radio programming for customer specific on hold environments. Production 
options include legally licensed background music and/or customized 
information messages that play when a caller is placed on hold or in queue. 
						

							3 HeadsetsDEFINITY ProLogix Solutions Release 2 Overview 
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Professional Announcement Recordings
Professional announcement recordings (PARs) enhance Auto Attendant, 
Automatic Call Distribution (ACD), and Integrated Voice Response (IVR) 
applications. Professional announcement recordings greet and guide business 
callers using crisp, clear, and concise voice messages that help optimize the 
caller’s personal perception of automated communications. With professional 
announcement recordings, callers hear professional productions that deliver 
important information.
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Delay Announcement Systems
Delay announcement systems provide announce only, information 
announcement, in-queue announcement, and broadcast messaging for businesses 
with automatic messaging applications. These systems enhance the image of 
your business by helping to prevent the callers from feeling abandoned during the 
call.
HeadsetsHeadsets help increase work productivity in telephone intensive applications and are proven to reduce neck 
strain and muscle tension for all workers who use a telephone at least 3 hours a day. Lucent Technologies 
provides a complete product line for use in Call Center applications, traditional business office applications, 
computer telephony applications, and mobility applications. 
						

							3  Audio and Visual PagingDEFINITY ProLogix Solutions Release 2 Overview 
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Audio and Visual PagingLucent Technologies provides overhead voice paging equipment that enables telephone users to make 
announcements by simply speaking into the handset of their telephone. DEFINITY ProLogix Solutions can 
support as many as nine paging zones, and one zone can be set up to activate all zones at the same time. 
(A zone is the location of the loudspeakers: for example, conference rooms, warehouses, or storerooms.)
Visual paging includes indoor LED message display signboards, wireless keyboards for sign programming, 
connector kits for integrating with the PagePac Plus® equipment, and optional software for “ad-hoc” visual 
message programming.Alerts and SensorsLucent Technologies provides a complete product line of alerts and sensors for your business. With alert 
devices, you can select the type of sound for incoming calls (for example, bell, horn, or chime sounds) or use 
visual signals (such as flashing lights) to indicate the presence of a ringing call, a voice mailbox message, or 
a voice paging message.
Sensor devices detect and analyze central office ringing signals to determine if the signal is a standard voice, 
data, or fax call. Once it determines the type of signal, the sensor device routes the call to the appropriate end 
point. 
						

							3  External SpeakerphonesDEFINITY ProLogix Solutions Release 2 Overview 
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External SpeakerphonesExternal speakerphones are available for providing total telephone operation without the use of the handset. 
Turning on the speakerphone is equivalent to lifting the telephone handset when placing or answering a call. 
Turning off the speakerphone is equivalent to hanging up the handset. Although the majority of Lucent 
telephones have built-in speakerphones, external speakerphones are the preferred solution for use in large 
conference rooms.Security DevicesTo help secure your DEFINITY ProLogix Solutions, Lucent Technologies provides the following products:
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Access Security Gateway (ASG)
The Access Security Gateway (ASG) offers a more secure alternative to static 
login password authentication when the DEFINITY ProLogix system is accessed 
remotely. Using an encryption algorithm, the Access Security Gateway provides 
session-based challenge and response technology to secure access to the 
DEFINITY ProLogix system’s remote maintenance and administration port, 
system administration terminal, and NET CON channels.  
						

							3 Security DevicesDEFINITY ProLogix Solutions Release 2 Overview 
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The Access Security Gateway consists of two components: ~
Access Security Gateway Guard
The Access Security Gateway Guard protects the DEFINITY ProLogix 
system from unauthorized access. When users attempt to access the ProLogix 
system remotely, the Access Security Gateway Guard prompts the users to 
enter their login ID and then issues a challenge. Using the Access Security 
Gateway Key, authorized users are able to provide the correct response to the 
challenge issued by the DEFINITY ProLogix system. The challenge issued by 
the DEFINITY ProLogix system and the response that the system expects are 
constantly changed, helping to prevent unauthorized users from accessing the 
DEFINITY ProLogix system.
~
Access Security Gateway Key
The Access Security Gateway Key enables authorized users to access the 
DEFINITY ProLogix system remotely. When the Access Security Gateway 
issues a challenge, users must enter the challenge into the Access Security 
Gateway Key to receive the correct response to the challenge. The users then 
enter the response to the Access Security Gateway Guard to access the 
system. 
						

							3 Security DevicesDEFINITY ProLogix Solutions Release 2 Overview 
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Remote Port Security Device
The Remote Port Security Device is a single-line dial-up port protection system 
that prevents unauthorized access to a host resource. Host resource dial-up ports 
are protected by installing the Remote Port Security Device Lock on the analog 
telephone line leading to the port. Access is provided only when the calling party 
uses the Remote Port Security Device Key, a unit that is installed on the analog 
telephone line at the calling party end.
The Remote Port Security Device works with all data communications protocols 
and can be used in the following applications:~
protecting organizations with remote and home offices that communicate over 
the public telephone network via dial-up lines
~
safeguarding companies that administer their communication and voice 
processing systems remotely from their office headquarters, helping to ensure 
that critical network routing information, traffic data, and PBX feature 
translations are not compromised
~
controlling dial-up access by suppliers that provide remote maintenance 
services ensuring that only the service provider has access to the maintenance 
ports 
						

							3  Call Accounting SystemsDEFINITY ProLogix Solutions Release 2 Overview 
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Call Accounting SystemsLucent Technologies provides the following products to help you reduce telephone expenses, optimize 
resources, assign costs, identify abuse, and clearly understand your telephone expenses and convey that 
understanding to others:
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Telecommunications Management System (TMS)
Telecommunications Management System is a state-of-the-art, multi-user 
telemanagement system. Designed in the industrial-strength, on-line, dynamic 
server-based Informix NT, this application is unmatched in its performance and 
speed. 
Telecommunications Management System provides a full 32-bit seamless 
application that targets client/server environments that use local area networks 
(LANs) and wide area networks (WANs). Telecommunications Management 
System is ODBC compliant and uses MAPI/TAPI conventions. 
Telecommunications Management System is a fully distributed network-based 
product.
Telecommunications Management System can support as many simultaneous 
users as you require and is offered in various modules that include call 
management (call accounting), asset management (inventory control), and 
service management (work/service orders). Telecommunications Management 
System also has a Cable Management offer that is available with either CAD or 
non-CAD capabilities. 
						

							3  Call Accounting SystemsDEFINITY ProLogix Solutions Release 2 Overview 
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Call Accounting System for Windows
The Call Accounting System for Windows allows you to generate comprehensive 
and accurate accounting reports using the Microsoft Windows 98 or 95 
environment. Detailed or summary reports can be expressed in two or three 
dimensional, color charts and graphs, or in text files suitable for downloading to 
other applications.The optional toll-fraud detection module enables you to detect 
fraudulent use of your long-distance services.
You can generate reports that identify:~
most frequently dialed numbers
~
most expensive calls
~
longest duration calls
In addition, you can search the accounting data for a great variety of information, 
including dialed numbers, partial numbers, dates, times, call types, departments, 
and calling extensions.
You can define up to five levels of reporting hierarchy to which you can assign 
costs. The system archives your data for one accounting period. A flexible 
markup capability allows service businesses to adjust call pricing for each client.
Call Accounting System for Windows can generate twenty standard historical or 
real-time reports from as many as 100 locations and 10,000 stations. An 
individual system is capable of polling different types of call detail storage units 
or other Call Accounting System for Windows systems. The remote systems 
forward call records and alarms as they are generated. 
						

							3  Call Accounting SystemsDEFINITY ProLogix Solutions Release 2 Overview 
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A traffic engineering option allows you to monitor trunk usage, calling patterns, 
incoming traffic, and outgoing calls by area code. This allows you to analyze 
trends summarizing how your equipment is being used.
Call Accounting System for Windows is widely compatible and requires little 
maintenance, even while collecting data, generating reports, and managing 
remote data collection sites.
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Call Accounting System NT
Call Accounting System NT has equivalent functionality as Telecommunications 
Management System, but only offers call accounting. Call Accounting System 
NT is a LAN/WAN-based application that supports customers with multi-user 
requirements. It is offered at a base size of 500 stations, but can be upgraded in 
500 station increments.
CAS NT is supported with a mandatory professional service offer for on-site 
installation, initialization, and training provided by the vendor. CAS NT supports 
up to 50 sites, 5000 stations, and 5 simultaneous users. Hacker Tracker is also an 
available option. 
						

							3  Call Accounting SystemsDEFINITY ProLogix Solutions Release 2 Overview 
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INTUITY Call Accounting System
If you are using any of the INTUITY voice messaging products, the INTUITY 
Call Accounting System is probably the best call accounting solution for you. 
The system works exclusively with INTUITY products, which reside on MAP5P, 
MAP/40, or MAP/100 computers. (For more information on INTUITY products, 
see Chapter 4, “Messaging/Voice Response Solutions.”) Offering many of same 
features as the Call Accounting System for Windows, the system also serves to 
help integrate your INTUITY applications.
You can use the INTUITY Call Accounting System to optimize DEFINITY 
ProLogix Solutions’ resources, detect toll fraud, and allocate costs. More creative 
applications of the system’s reporting capabilities include:~
measuring response of advertising campaigns by assigning an account number 
for the media (radio, television, etc.) that prompted incoming calls.
~
increasing productivity by tracking the costs of telemarketing and customer 
service calls
~
detecting and finding the cause of abandoned calls
The system can handle up to 500 extensions. 
INTUITY Call Accounting System also supports an optional Hacker Tracker 
module.