Lucent Technologies Definity Prologix Solutions Release 2.0 Instructions Manual

							  Index BDEFINITY ProLogix Solutions Release 2 Overview 
555-235-100 Issue 2 June 1999 IN-3
B
Basic Call Management 
5-13
Basic Call Management System 
5-13
Call Center 
5-13
measurements 
5-13
reports 
5-14
BCMS Vu 
5-15
Bearer Capability Class
description 
10-12
requirements 
10-12
BRI telephones 
2-16
Broadcasting 
4-11
, 4-18
C
cabinets
compact modular carrier 
1-9
Call Accounting System for Windows 
3-10
, 9-19
Call Accounting System NT 
3-11
, 9-19
Call Accounting System Terminal 
9-19
call accounting systems 
3-9
applications supported 
9-18
Call Accounting System for Windows 
3-10
, 
9-19Call Accounting System NT 
3-11
, 9-19
Call Accounting System Terminal 
9-19
INTUITY Call Accounting System 
3-12
, 9-19
Telecommunications Management System 3-9
, 9-18
Call Answer Disable 
4-10
Call Answering for Nonresident Subscribers 
4-
12
, 4-18
Call Answering for Nonresident Subscribers, 
telecommuting 
8-5
Call Center
Automatic Call Distribution (ACD) 
5-9
Basic Call Management System 
5-13
BCMS Vu 
5-15
Call Center Basic 
5-17
Call Center Deluxe 
5-18
Call Center Elite 
5-19
capabilities 
5-1
CentreVu Advocate 
5-22
CentreVu Call Management System 
5-3 
						

							  Index CDEFINITY ProLogix Solutions Release 2 Overview 
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Call Center, (continued)
CentreVu Explorer II 
5-6
CentreVu Supervisor 
5-4
CentreVu Virtual Routing 
5-20
Drop-In Solutions 
5-25
features 
A-12
routing 
5-1
Call Center Basic 
5-17
Call Center Deluxe 
5-18
Call Center Drop-In Solutions 
5-25
Call Center Elite 
5-19
Call Charge information 
9-15
Call Coverage
call redirection 
5-11
call coverage
voice messaging systems 
4-2
Call Detail Recording 
9-16
Call Forwarding All Calls, Interflow 
5-11
Call Forwarding Off-Net, telecommuting 
8-2
call management systems
CentreVu Call Management System 
5-3
CentreVu Explorer II 
5-6
CentreVu Supervisor 
5-4
call redirection
Call Coverage 
5-11
Interflow 
5-11
Intraflow 
5-11
call restrictions 
9-20
Calling-Party Name Display 
10-3
CallMaster digital telephones 
5-11
central office trunks 
10-15
Centralized Attendant Service 
10-22
centralized messaging 
4-8
, 10-3
CentreVu Advocate 
5-22
CentreVu Call Management System 
5-3
CentreVu Compact Call Center Drop-In 
Solutions 
5-25
CentreVu Explorer II 
5-6
CentreVu Supervisor 
5-4
CentreVu Virtual Routing 
5-20
C-LAN interface 
10-19
Class of Restriction
reports 
9-13
Class of Service
reports 
9-13 
						

							  Index DDEFINITY ProLogix Solutions Release 2 Overview 
555-235-100 Issue 2 June 1999 IN-5
Commence 
7-15
Compact Call Center Drop-In Solutions 
5-25
compact modular carrier cabinets 
1-9
Computer Telephony Integration Solutions
Commence 
7-15
FastCall 
7-5
, 7-13
Intuition 
7-4
PassageWay Direct Connection 
7-6
PassageWay Service Provider 
7-9
PassageWay Telephony Manager 
7-7
PhoneLine 
7-16
Server-Based Solutions 
7-2
Sixth Sense 
7-3
SmartRoute 
7-3
SNAP Connection 
7-14
third-party applications 
7-3
, 7-13
configurations
main/satellite/tributary 
10-23
standard reliability 
1-12
CONVERSANT
voice response software 
5-1
cordless telephones 
6-1
D
DEFINITY Attendant Console 
2-24
DEFINITY AUDIX 
4-15
DEFINITY Extender 
8-4
DEFINITY PC Console 
2-25
DEFINITY ProLogix Management Terminal 
9-2
DEFINITY ProLogix Solutions
differences with DEFINITY ECS 
1-6
existing DCS networks 
10-5
features 
A-1
hardware 
1-8
overview 
1-1
platforms supported 
1-2
reliability 
1-12
reporting 
9-12
scheduling 
9-11
security 
9-20
software 
1-11
starter packages 
1-4
DEFINITY Site Administration 
9-3
DEFINITY Wireless Business System
DECT Adjunct 
6-6
, 6-7
R2 - PWT 
6-6
delayed announcement systems 
3-4 
						

							  Index EDEFINITY ProLogix Solutions Release 2 Overview 
555-235-100 Issue 2 June 1999 IN-6
description 
10-1
Dialed-Number Identification Service
ACD 
5-12
Digit Conversion 
10-8
digital interfaces 
10-17
Digital Service 1 trunks 
10-16
Digital Services 1 (DS1) interface
DEFINITY ECS support 
10-18
multiplexing 
10-18
digital telephones 
2-3
Direct Inward Dialing trunks 
10-16
distributed communications system (DCS)
feature transparency 
10-3
networks 
10-5
nodes 
10-3
documentation
comments 
xx
conventions 
xviii
ordering 
xix
using 
xvi
Drop-In Solutions 
5-25
DS1 interface 
10-18
E
E1 interfaces 
10-17
Electronic Tandem Network 
10-24
Enhanced Lists 
4-10
equipment
network 
10-15
Extended User Administration of Redirected 
Calls (Telecommuting Access), telecommuting 8-2
F
Facility Restriction Level
authorization codes 
10-14
description 
10-13
FastCall 
7-5
, 7-13
Fax Messaging 
4-9
feature transparency
distributed communications system (DCS) 
10-3 
						

							  Index GDEFINITY ProLogix Solutions Release 2 Overview 
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features
Alternate Facility Restriction Level 
10-13
AUDIX telecommuting 
8-5
Centralized Attendant Service 
10-22
Network Management 
10-10
telecommuting 
8-1
foreign exchange trunks 
10-15
Full Mailbox Answer Mode 
4-12
, 4-18
G
Generalized Route Selection
Automatic Route Selection 
10-11
description 
10-12
Group Lists 
4-12
, 4-19
H
hardware
primary components 
1-8
headsets 
3-4
historical reports 
5-14
hospitality features 
A-14
hunt groups
Automatic Available 
5-12
interflow 
5-11
overflow 
5-11
queuing 
5-11
redirection of ACD calls 
5-11
hybrid telephones 
2-15
I
Integrated Messaging 
4-10
interfaces
C-LAN 
10-19
digital 
10-17
EI 
10-17
IP 
10-19
network 
10-15
T1 
10-18
TCP/IP 
10-19
Interflow
ACD hunt groups 
5-11
Call Forwarding All Calls 
5-11
international
availability of Mobility features 
6-1
international direct distance dialed calls 
10-9 
						

							  Index LDEFINITY ProLogix Solutions Release 2 Overview 
555-235-100 Issue 2 June 1999 IN-8
Internet Messaging 
4-13
Intraflow
Call Coverage paths 
5-11
redirection of ACD hunt group calls 
5-11
Intuition 
7-4
INTUITY AUDIX 
4-9
INTUITY Call Accounting System 
3-12
, 9-19
INTUITY CONVERSANT 
4-20
INTUITY Message Manager 
4-13
IP interface 
10-19
ISDN 
10-20
capabilities and features 
10-20
ISDN telephones 
2-16
L
Leave Word Calling 
4-12
, 4-19
, 10-3
local exchange trunks 
10-15
Lucent CTI server 
7-2
M
Magic On Hold 
3-3
Magic On Hold Express 
3-3
main/satellite/tributary configurations 
10-23
Malicious Call Trace (MCT), ACD 
5-12
MAP-D board 
7-2
measurements
performance 
9-13
measurements, Basic Call Management System 5-13Message Forwarding 
4-12
messaging
centralized 
4-8
networked 
4-8
Mobility solutions
description 
6-1
long range 
6-4
medium range 
6-1
multiline digital cordless business telephone 
6-1
Multimedia Applications Server Interface 
10-25
Multimedia Call Handling 
10-27
Multimedia Communications Features 
A-15 
						

							  Index NDEFINITY ProLogix Solutions Release 2 Overview 
555-235-100 Issue 2 June 1999 IN-9
Multinational World Class Automatic Alternate 
Routing 
10-9
Multiple Personal Greetings 
4-11
, 4-17
Multiple Personal Greetings, telecommuting 
8-5
multiplexing
DS1 interface 
10-18
N
Name Addressing 
4-12
, 4-19
Name Record by Subscriber 
4-12
, 4-18
network
equipment 
10-15
interfaces 
10-15
management 
10-10
Network Management features 
10-10
networked messaging 
4-8
networking features 
A-15
Networking Solutions
description 
10-1
O
Octel 100 
4-22
On-Line Help 
4-13
, 4-19
Outcalling 
4-11
, 4-18
Outcalling, telecommuting 
8-5
P
paging 
3-5
PassageWay Direct Connection 
7-6
PassageWay Service Provider 
7-9
PassageWay Telephony Manager 
7-7
performance measurements 
9-13
Periodic Pulse Metering 
9-15
Personal Directory 
4-11
, 4-18
Personal Station Access, telcommuting 
8-2
PhoneLine 
7-16
Pipeline 15 
8-3
Portless Administration 
9-8
power supplies 
3-2 
						

							  Index QDEFINITY ProLogix Solutions Release 2 Overview 
555-235-100 Issue 2 June 1999 IN-10
power systems 
3-2
Pre-Addressing 
4-10
Print Text 
4-10
Priority Messaging 
4-11
, 4-17
Priority Outcalling 
4-11
, 4-18
Priority Outcalling, telecommuting 
8-5
Private Messaging 
4-12
, 4-19
private networking features 
A-15
professional announcement recordings 
3-4
Q
QSIG Global Networking 
10-7
Queue-Status, ACD 
5-12
queuing
ACD 
5-11
R
real-time reports 
5-14
redirection of calls
Interflow 
5-11
Intraflow 
5-11
Redirection on No Answer, ACD 
5-12
release-link trunks 
10-17
reliability 
1-12
remote access
telecommuting 
8-2
trunks 
10-17
Remote Call Coverage, telecommuting 
8-2
Remote Port 
3-6
Remote Port Security Device 
3-8
reporting 
9-12
reports
Attendant Position 
9-14
Basic Call Management System 
5-14
Class of Restriction 
9-13
Class of Service 
9-13
historical 
5-14
real-time 
5-14
Security Violations 
9-14
Site Data 
9-13
Tandem Traffic 
9-14
Traffic Summary 
9-14 
						

							  Index SDEFINITY ProLogix Solutions Release 2 Overview 
555-235-100 Issue 2 June 1999 IN-11
routing
Automatic Alternate Routing 
10-11
Automatic Route Selection 
10-11
Call Center calls 
5-1
Generalized Route Selection 
10-12
Time of Day 
10-10
S
scheduling 
9-11
security 
xviii
, 9-20
security devices
Access Security Gateway 
3-6
Remote Port Security Device 
3-8
Security Violation Notification 
9-20
Security Violations reports 
9-14
Sending Restrictions by Community 
4-12
, 4-19
sensors 
3-5
Server-Based Solutions 
7-2
Shared Extensions 
4-10
, 4-17
single-line telephones 
2-18
Site Data
reports 
9-13
Sixth Sense 
7-3
SmartRoute 
7-3
SNAP Connection 
7-14
software
basic 
1-11
CONVERSANT voice response 
5-1
optional 
1-11
Software Defined Network (SDN), DCS features 
not supported 
10-4
speakerphones 
3-6
, 6-1
standard reliability configurations 
1-12
starter package
Networking Solutions 
10-28
telecommuting 
8-6
Wireless Solutions 
6-9
starter packages 
1-4
Station Hunting, ACD 
5-12
Station Security Codes, telecommuting 
8-3
surge protectors 
3-2
System Broadcast 
4-11
, 4-18 
						

							  Index TDEFINITY ProLogix Solutions Release 2 Overview 
555-235-100 Issue 2 June 1999 IN-12
System Management
DEFINITY ProLogix Management Terminal 
9-2DEFINITY ProLogix Solutions 
9-1
DEFINITY Site Administration 
9-3
Terminal 
9-2
T
T1 interfaces 
10-18
Tandem Traffic reports 
9-14
TCP/IP interfaces 
10-19
Telecommunications Management System 
3-9
, 
9-18telecommuting
AUDIX features 
8-5
Call Answering for Nonresident Subscriber 
8-
5Call Forwarding Off-Net 
8-2
DEFINITY Extender 
8-4
DEFINITY ProLogix Solutions features 
8-1
Extended User Administration of Redirected 
Calls (Telecommuting Access) 
8-2
Multiple Personal Greetings 
8-5
Outcalling 
8-5
telecommuting, (continued)
Personal Station Access 
8-2
Pipeline 15 
8-3
Priority Outcalling 
8-5
Remote Call Coverage 
8-2
starter packages 
8-6
Station Security Codes 
8-3
telephones
6200 Series 
2-19
6400 Series 
2-3
7300/ATL Series 
2-15
7400 Series 
2-8
8100 Series 
2-20
8400 Series 
2-9
8500 Series 
2-16
9100 Series 
2-21
9400 Series 
2-14
analog 
2-18
BRI 
2-16
CallMaster digital 
5-11
cordless 
6-1
digital 
2-3
hybrid 
2-15
ISDN 
2-16
multiline digital cordless business 
6-1