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Lucent Technologies Definity Prologix Solutions Release 2.0 Instructions Manual
Lucent Technologies Definity Prologix Solutions Release 2.0 Instructions Manual
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555-235-100 June 1999 Issue 2 DEFINITY® ProLogix™ SolutionsRelease 2.0 Overview
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Copyright © 1997, 1998 by Lucent Technologies. All rights reserved. For trademark, regulatory compliance, and related legal information, see the copyright and legal notices section of this document.
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DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 iii Copyright and legal notices Copyright Ó 1999, Lucent Technologies All Rights Reserved Printed in U.S.A. Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change. Your Responsibility for Your System’s Security Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party, for...
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Copyright and legal notices DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 iv toll fraud and the steps that can be taken to reduce that risk. Lucent Technologies does not warrant that this product is immune from or will prevent unauthorized use of common-carrier telecommunication services or facilities accessed through or connected to it. Lucent Technologies will not be responsible for any charges that result from such unauthorized use. Lucent Technologies Fraud...
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Copyright and legal notices DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 v Commence is a trademark of Commence Corporation. Octel is a registered trademark of Octel Communications Corporation. PagePac Plus is a registered trademark of Harris Corporation. PhoneLine is a registered trademark of CCOM Information Systems. Bay Networks is a registered trademark of Bay Networks. Paradyne is a trademark of Paradyne Corporation. Ascend and Pipeline are registered trademarks of...
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Copyright and legal notices DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 vi You can be placed on a standing order list for this and other documents you may need. Standing order will enable you to automatically receive updated versions of individual documents or document sets, billed to account information that you provide. For more information on standing orders, or to be put on a list to receive future issues of this document, contact the Lucent Technologies...
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Contents DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 vii Copyright and legal notices iii About This Document xv Purpose . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv Intended Audiences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv How to Use This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . ....
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DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 viii Cabinets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8 Compact Modular Cabinets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9 Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11 Reliability . . . . . . . . . . . . . . . ....
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DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 ix 4 Messaging/Voice Response Solutions 4-1 Messaging Systems and Call Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2 Messaging Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3 INTUITY AUDIX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ....
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DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 x Basic Call Management System Vu . . . . . . . . . . . . . . . . . . . . . . . . 5-15 Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-16 Call Center Basic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-17 Call Center Deluxe . . . . . . . . . . . . . . . . . . ....