Lucent Technologies DEFINITY Business Communications System And GuestWorks Instructions Manual

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
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4-3 Telephones for the global marketplace 
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Telephones for the global marketplace
With help from our many global customers, Lucent Technologies has developed 
telephones, the 6200-series and the 6400-series, to meet the demand for 
two-wire telephones in the global marketplace.
6200-Series telephones
The 6200-series of analog telephones provides a high-quality, low cost, 
Lucent-branded analog telephone solution. These telephones include a range of 
options that meet the business customers’ need for higher feature/function analog 
telephones, and the business customers’ demand for more basic feature/function 
telephones. The 6200-series provides a native analog solution that supports all 
Lucent Technologies switches. These new telephones have been designed in 
anticipation of the new Federal Communications Commission (FCC) ruling that 
mandates volume control on handsets and speakers by the year 2000.
Table 4-1
 lists the features available with the new 6200-series analog telephones.
Table 4-1. 6200-Series Analog Telephone Features
FeatureModel 
6210Model 
6218Model 
6220
Colors Deep Gray, 
WhiteDeep Gray, 
WhiteDeep Gray, 
White
Desk/Wall Mount Yes Yes Yes
Data Jack Yes Yes Yes
Flash Button Yes Yes Yes
Message Waiting Lamp Yes Yes Yes
Mute Button No No Yes
Set Hold (with LED) Yes Yes Yes
System Hold No Yes Yes
Positive Disconnect Yes Yes Yes
Redial Yes Yes Yes
Enhanced Redial No Yes Yes
Repertory Dialing No Yes (10) Yes (10)
Ringer Volume Control Yes Yes Yes
Handset Volume Control Yes Yes Yes
Personalized Ringing No Yes Yes
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							DEFINITY® Business Communications System and GuestWorks® Issue 6 
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6400-Series telephones 
6400-Series telephones 
The two-wire, DCP 6400-series digital telephones feature new styling and a 
pullout instruction card. The 6400 telephones also include the following additional 
features:
nDate and time display.
nA feature button which allows switchhook control of a headset.
nGroup Listen capability, which allows you to use your handset or headset 
normally while others in the room listen in via speakerphone. This two-way 
handset, one-way speaker mode allows you to serve as a spokesperson 
for a group.
nTelephone Self Administration capability, which allows you to program 
feature buttons on the telephone yourself.
There are several models of the 6400-series telephones:
n6402 – Automatic management of two call appearances, one-way speaker 
with group listen, and fixed features plus shifted dial pad for 12 additional 
features. It is ideal for areas where there is minimum use, such as 
reception areas, copy rooms, file rooms, or warehouse locations. It has a 
built-in one-way (listen-only) speakerphone that facilitates on-hook dialing 
and listening to voice mail or broadcast messages. 
n6408+ – Eight dual-indicator call appearances, speakerphone with group 
listen option, three-way volume control, message waiting lamp, and fixed 
buttons for hold, conference, transfer, and redial. This telephone is for 
employees with call coverage responsibilities who need multiple line 
appearances and extensive features.
n6408D+ – All of the features of 6408+, two-line, 24-character display, and 
four softkeys (menu, exit, previous, and next).
Speakerphone No No Yes
Tone Dialing Yes Yes Yes
Program Keylock No Yes Yes
Local Display No No No
Active Dial Pad No No No
External Power Supply No No No
Table 4-1. 6200-Series Analog Telephone Features — Continued
FeatureModel 
6210Model 
6218Model 
6220
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							DEFINITY® Business Communications System and GuestWorks® Issue 6 
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n6416D+ – Sixteen dual-indicator call appearances, jack for XM24 
expansion module. This telephone uses the 
I2 channel of the analog 
adjunct connected to the Tip/Ring port of the module.
n6416D+M – With all of the features of the 6416D+ telephone, this 
telephone also provides a built-in RJ11C jack as an interface to analog 
telephone devices (such as a telecopier or a modem in a laptop personal 
computer), and an RS232 data interface to a PassageWay Direct 
Connection. These sets cannot be wall mounted.
The analog port on the 6416D+M is an important feature for business 
people that use laptop computers with analog modems. Users can connect 
their laptops to the 6416D+M for data, and use the telephone for 
simultaneous voice, all through a single pair of wires.
n6424D+ – Twenty-four dual-indicator call appearances and a jack for XM24 
expansion module. This telephone uses the 
I2 channel of the analog 
adjunct connected to the Tip/Ring port of the module. This telephone is for 
the busy executive or executive assistant when extensive call handling and 
call coverage flexibility are vital.
n6424D+M – With all the features of the 6424D+ telephone, this telephone 
also provides a built-in RJ11C jack as an interface to analog telephone 
devices (such as a telecopier or a modem in a laptop personal computer), 
and an RS232 data interface to a PassageWay Direct Connection. These 
sets cannot be wall mounted.
The analog port on the 6424D+M is an important feature for business 
people that use laptop computers with analog modems. Users can connect 
their laptops to the 6424D+M for data, and use the telephone for 
simultaneous voice, all through a single pair of wires.
nXM24 – Expansion module that provides 24 dual-indicator call 
appearances. One version of the XM24 supports the 6416D+ and 
the 6424D+ telephones, and another version supports the 6416D+M and 
the 6424D+M telephones.
International icons and languages. International icons are used on the tele-
phones, and buttons are available in several languages, as are the messages on 
display sets. You can also use a user-defined table to customize the translations. 
Additional international portability is provided with downloadable handset trans-
mission parameters.
Voice features
With the system’s voice features, the employees in your company can easily 
place a simple telephone call while still having access to powerful features. These 
features range from the basics (such as Call Forwarding, Hold, Transfer, and 
Conference) to more sophisticated features intended for particular situations or 
users. 
						

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
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These features can be accessed in a variety of ways. For example, some can be 
accessed by pressing a fixed-feature button on the telephone. Many others can 
be accessed by dialing an access code or by pressing a programmed button on 
the telephone. The following sections show a few examples of how particular 
voice features can help your employees to handle calls more efficiently.
Abbreviated Dialing 
Provides lists of stored numbers users can use to do the following:
nPlace local, long-distance, and international calls.
nActivate features.
nAccess remote computer equipment. 
Users dial the list number and the one-, two-, or three-digit number associated 
with the phone number the user wants. The number is then automatically dialed 
by the system. A frequently-called number can be stored on an abbreviated 
dialing button that users need only press once to make the call.
Automated Attendant
Automated Attendant uses call vectoring commands to allow callers to enter the 
extension of the party they wish to reach. The call is routed to that extension by 
the vector.
Bridged Call Appearance
Allows calls to be handled from more than one telephone. A bridged call 
appearance is set up by administering a primary extension and the button number 
associated with it on a two-lamp button on another telephone. One way this 
feature is most often used is by secretaries or assistants who answer or handle 
calls to the primary extension (an executive, for example). When the primary 
extension receives a call, the bridged call appearance flashes or rings and the call 
can be handled as if the primary extension user was answering it. You can have 
up to 64 bridge call appearances.
Call Coverage
The Call Coverage feature ensures that your calls are always answered and that 
callers rarely, if ever, receive a busy signal. Call Coverage is so flexible that 
external calls can be routed to one group of attendants and internal calls to an 
entirely different group.
In some respects, Call Coverage serves as an assistant who screens your calls. It 
automatically redirects calls to other telephones and messaging services, allowing 
you to delegate or defer calls as needed. 
						

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You can redirect calls according to five status conditions: Active, Busy, Don’t 
Answer, Cover All, and Send All Calls. If you are using one of your several call 
appearances, the system considers you to be “active.” If you are using all your 
available call appearances, the system considers you to be “busy.” If the call goes 
unanswered, the status is “don’t answer.” Sometimes you might need to assign a 
secretary or other colleague to “cover all calls,” or you may “send all calls” to a 
permanent voice messaging system or to an assistant.
Call Coverage lets you redirect calls to suit any or all of these criteria. For each 
telephone, you can have up to four coverage paths. A path is a set of alternate 
extensions to which a call can be sequentially transferred. Each path can be com-
posed of as many as three extensions, arranged in order of preference. A redi-
rected call immediately goes to the first choice extension. If the first choice is not 
available, the system tries the second choice and then the third choice, if neces-
sary.
Many people prefer to redirect all of their calls to the same answering points under 
all conditions, and need only one coverage path. If a secretary is available to 
cover all calls, even if you are available, the other criteria can be ignored. If you 
prefer to answer your own calls however, you will probably require Busy, Don’t 
Answer, and Send All Calls coverage. Send All Calls lets you redirect your calls by 
pressing a single button or by dialing an access code.
Time-of-Day call coverage allows you to redirect calls to different lead-coverage 
paths at different times of the day and on different days of the week. 
For example, you may want to be available in the evening hours during a special 
project. You might also want calls directed to the office during the day, and have 
all other calls directed to DEFINITY AUDIX. By specifying the appropriate 
lead-coverage paths, you can have the call redirection flexibility you need.
Telecommuting features, such as Coverage of Calls Redirected Off-Net, allow you 
to have call coverage redirected to a remote site. This is useful if you have a home 
office to which you want calls sent. For more information on remote call cover-
age/forwarding, see the 
DEFINITY®ECS Administrator’s Guide.
Coverage paths for a manager
Figure 4-1 shows four coverage paths you might need as a manager. The 
example assumes that you do the following:
nReceive many external calls.
nShare an assistant with two other managers.
nPrefer to answer your own calls when available.
nTravel frequently.
External calls are important because they are usually from customers and require 
personal attention as they arrive. Internal calls are also important, but often need 
not be dealt with immediately by you or an assistant. In either case, Send All Calls  
						

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
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is useful because it allows you to redirect all calls immediately when you are not 
available. This saves the caller the annoyance of waiting for several rings before 
being able to talk to someone or leave a message. The Call Coverage arrange-
ment shown works well for many managers. Note that the same coverage path is 
used for all external calls because these calls need special attention even when 
you are unavailable.
Figure 4-1. Typical Call Coverage OptionsA) External Calls: Active, 
Busy, Don’t Answer 1) Assistant
B) Internal Calls: Cover All 2) Clerk
C) Internal Calls: Active, 
Busy, Don’t Answer3)  Voice Messaging
D) Internal Calls: Send All 
Calls4) Message Center 
Group
rdscde3 PDH 042197
A
B
D
C 
						

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Conference
Allows multi-appearance telephone users to set up six-party conference calls 
without attendant assistance. Single-line telephone users can set up three-party 
conference calls without attendant assistance.
Directory
Allows users with display-equipped telephones to access the system database, 
use the touch-tone buttons to enter a name, and retrieve an extension number 
from the system directory. The directory contains the names and extensions 
assigned to all telephones on the system.
Group Listen
Simultaneously activates the speakerphone in listen-only mode and the handset 
or headset in listen-and-speak mode on 6400-series telephones. This allows a 
user to serve as spokesperson for a group. The user can participate in a 
conversation while everyone else in the room is listening to what is said.
Integrated Announcements
The system allows you to store recorded announcements (messages) internally 
on a circuit pack. The systems integrated announcements have the following 
characteristics:
nEasy to use. Announcements can be recorded and updated from any 
telephone. All announcement configuration is performed from the 
management interface (usually a PC using the DEFINITY Site 
Administration tool). Whenever someone changes an announcement, a log 
of the activity is kept. This can be useful in tracking unauthorized changes.
nReliable. Even a power failure will not affect the integrity of your 
announcements. Because the announcements are stored digitally, voice 
quality does not degrade over time. There are no external boxes, messy 
cabling, or separate power supplies, and there are no tapes to jam or 
break.
nFlexible. Since the announcements are integrated within the system, the 
applications are almost endless. Announcements can be played to callers 
waiting for connection. They can be inserted into coverage paths to give 
out your hours of business. Applications like Call Vectoring were designed 
to take advantage of the power of integrated announcements.
nIdeal for a global market. Since you record your own announcements, any 
language that you are able to speak can be provided — even multiple 
languages on the same system. For example, your hotel guests can 
receive wakeup greetings in their native language. 
						

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
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Last Number Dialed
Allows a user to automatically redial the last number dialed. The system saves the 
first 24 digits of the last number dialed, whether the call attempt was manually 
dialed or dialed using Abbreviated Dialing. When the user presses the Last 
Number Dialed button or dials the Last Number dialed feature access code, the 
system places the call again.
Leave Word Calling
Allows internal system users to leave a short preprogammed message (usually 
“Call” with the calling user’s name, extension number, and the time of the call) for 
other internal users. When the message is stored on the system, the message 
lamp on the called telephone automatically lights. Leave Word Calling messages 
can be retrieved using a telephone display, Voice Message Retrieval, or AUDIX. 
Messages may be retrieved in English, French, Italian, Spanish, or a user-defined 
language.
Transfer Abort
Transfer Abort allows you to abort a transfer when you select another call 
appearance in the middle of the transfer operation or hang up. If you decide to 
cancel the transfer for any reason (that is, you get an important call, you dialed the 
wrong number), all you need do is select another call appearance or hang up. The 
original call you were transferring is put on hold, and you can then go back to that 
call at your convenience and re-initiate the transfer.
NOTE:
You cannot have the Transfer Upon Hangup feature enabled if you want to 
abort the transfer when hanging up. 
This feature applies to DCP, Hybrid, ISDN-BRI and wireless telephones, but not to 
analog telephones.
Whisper Page
Allows an assistant or colleague to bridge onto a telephone conversation and give 
a user a message without being heard by the other party or parties on the call. 
						

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
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Messaging services
The system offers a variety of voice messaging services that allow you to leave, 
send, and receive messages quickly, accurately, and conveniently. The 
messaging services include the following:
nDEFINITY AUDIX (used for non-hospitality applications)
nINTUITY AUDIX
nINTUITY Lodging (used for hospitality applications)
nOctel 100 Messaging (formerly Messaging 2000).
These messaging services can be purchased with the system and can be fully 
integrated with the Leave Word Calling and Call Coverage features. A mes-
sage-waiting lamp on your telephone lets you know when messages are waiting 
from any of the messaging services.
The AUDIX system and call coverage
Often a DEFINITY AUDIX and/or INTUITY AUDIX system is set up as the last 
point on a call-coverage path, as in Figure 4-1
. A secretary or colleague who 
answers a redirected call intended for you can also transfer the caller to your 
AUDIX mailbox. The caller may prefer to leave voice mail for you if the message is 
personal, lengthy, or technical.
Many other options are available:
nA caller can redirect a call from the AUDIX system to an attendant. 
nA caller can transfer to another extension instead of leaving a message. 
This feature is dependent on the type of integration used with the AUDIX 
system (control link or display set).
nThe AUDIX automated attendant can answer all calls to the company.
nThe AUDIX automated attendant can send calls to various extensions. In 
this case, callers are instructed to enter keypad commands to direct the 
call.
Message-Retrieval options
With the message-waiting lamp on their telephones, employees always know 
when they have messages. Messages can be retrieved using the Display 
Retrieval feature. This feature allows users having digital telephones with displays 
or a personal computer integrated with a telephone to display messages. 
						

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
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Teleconferencing products
How much of your time do you spend in meetings — or traveling across the 
building, across town, or across hundreds of miles to get to a meeting? How often 
was time lost because vital information was left in someone’s office? Meeting by 
phone or teleconferencing offers an attractive alternative. Meetings are suddenly 
more convenient and easier to schedule, and travel expenses are greatly 
reduced. The Lucent Technologies SoundStation
® products provide you with all 
the benefits of voice conferencing.
NOTE:
Some features and solutions are unavailable in some countries. Please 
contact your local account manager or authorized Lucent Technologies 
representative for further information about which features and solutions are 
available to you.
The Lucent Technologies SoundStation and SoundStation EX
® 
Audioconferencing Systems enable a group of people in a conference room to 
share their conversation with others through a telephone connection. The 
SoundStation equipment permits natural conversation among many people— 
whether the conversation is loud or soft, or from a standing or sitting position.
The equipment’s full-duplex technology allows conferees to speak at the same 
time, thus eliminating the tendency conventional speakerphones have of 
clipping 
— failing to transmit the beginning or ending sounds made in conversation. The 
SoundStation systems adapt automatically to changing room and telephone line 
conditions to permit natural, two-way conversations without distortion. This allows 
you to be heard without straining to hear what others are saying.
Integrated components and a stylish tripod design make the console an attractive 
yet unobtrusive conference table centerpiece (Figure 4-2
).