Lucent Technologies DEFINITY Business Communications System And GuestWorks Instructions Manual

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
System Management Solutions 
14-7 Traffic reports 
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Large systems offer additional measurements that help configure the system, 
determine the system’s capacity for growth, and report unauthorized access 
attempts. These measurements include the following:
nThe Traffic Summary report provides a performance summary of the 
system. These can be used to verify that your system and its users are not 
experiencing performance degradation due to overloaded system 
resources. The following are included in the report:
— Processor occupancy for call processing and system management
— Attendant speed of service
— Total system-network blocking probability, as well as blocking 
probability of the highest port network and highest center-stage link
— Total number of security violations as defined in the security 
violations report
— A list of the trunk groups that experienced blocking higher than an 
administered design grade of service
— Total trunks that are out of service
— Total number of Call Detail Recording record buffer high-water-mark 
violations and buffer overflows 
— Time stamps for when the following events last occurred:
nMajor alarm
nThe list of trunk groups to be studied and when they were last 
changed
nThe list of coverage groups to be studied and when they were 
last changed
nThe list of Automatic Alternate Routing/Automatic Route 
Selection routing patterns to be studied and when they were 
last changed.
nThe Attendant Position report lists the following:
— Attendant usage
— Number of calls answered
— Total time the attendant was available to answer a new call
— Average holding time on calls answered
nSecurity Violations report collects the following measurements:
— System Management includes the number of successful and 
unsuccessful logins, the number of valid and invalid passwords, and 
the number of times a login name was valid but three successive 
invalid passwords were entered. 
						

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
System Management Solutions 
14-8 Call-Charge Information 
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— Call Processing lists the number of valid and invalid authorization 
codes entered for the system, the stations on the system, all tie 
trunks, and the attendant consoles. In addition, the time and dial 
access code/extension from which the last ten violations occurred 
are recorded.
— Maintenance Board lists the number of valid and invalid attempts to 
access the maintenance circuit pack.
nThe Tandem Traffic report provides information on facilities that serve 
tandem traffic. 
The following measurements help you evaluate the network engineering design 
for possible reconfiguration. They can help you decide how to reconfigure 
networks for lower-cost operation.
nSplit Measurements lists various information including the number of calls 
that overflowed the group queue.
nAutomatic Route Selection Pattern Measurements collects information on 
Automatic Route Selection patterns from when the report was administered 
into the measured pattern list until it is removed from the measured pattern 
list.
nTrunk Group Detailed Measurements reports on the traffic on a selected 
subset of trunk groups for a sequence of 24 measurement intervals whose 
length is customer-selectable among the options of 15 minutes, 30 
minutes, or 1 hour. The report is divided into two sections:
— Group Identification includes the trunk group number, type, 
direction, and size.
— Measurements lists total usage, maintenance usage, total calls, 
incoming calls, tandem calls, group overflow, calls queued, queue 
overflow, percentage of all trunks busy, and percentage of outgoing 
blocking. 
nThe Blockage Study report shows the blockages that occur for Time 
Division Multiplexing attempts.
All of these measurements are accessible to an external host via the operation 
support system interface. 
Call-Charge Information
The system provides two ways to know the approximate charge for outgoing calls:
nAdvice of Charge — For ISDN trunks
Advice of Charge collects charge information from the public network for 
each outgoing call. Charge advice is a number representing the cost of a 
call; it is recorded as either a charging or currency unit. 
						

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
System Management Solutions 
14-9 Call Detail Recording 
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nPeriodic Pulse Metering — For non-ISDN trunks
Periodic Pulse Metering accumulates pulses transmitted from the public 
network at periodic intervals during an outgoing call. At the end of the call, 
the number of pulses collected is the basis for determining charges.
Call-charge information helps you to account for the cost of outgoing calls without 
waiting for the next bill from your network provider. This is especially important in 
countries where telephone bills are not itemized. You can also use this information 
to let employees know the cost of their phone calls, encouraging them to save 
money on toll calls.
Call Detail Recording
Also included in the timely and efficient management of your communications 
system is the management and control of call costs. Call Detail Recording allows 
you to monitor and analyze call patterns and usage in your system. 
The Call Detail Recording feature has the following capabilities:
nDistinguish voice from data on trunk calls.
nChoose whether to record the Call Vectoring number in the “Dialed 
Number” field of the Call Detail Recording record, or to record the agent’s 
extension in the same field.
nAllow Call Detail Recording records to be generated for internal calls (calls 
to and from a set of extensions, including data end points) so administered 
(a maximum of 100 extensions in large configurations). 
nWith Call Privacy, allow up to seven digits of the dialed number to be 
blanked from the Call Detail Recording record.
nUse a second Call Detail Recording port for sending Call Detail Recording 
data to a second source.
The system includes the Variable Format Records feature, which provides a 
flexible means of incorporating new fields in the call detail record as new switch 
features and new Call Detail Recording devices become available. The variable 
format allows you to define a record in terms of its content (from a set of available 
data elements), the position of its fields, and the spacing between the fields. This 
method can be used to construct the 15-, 18-, and 24-word standard formats and 
custom formats.
If calls come in while the Call Detail Recording link is down and the buffer is 
completely filled, the system gives you the following administrable call-record 
handling options:
nBlock the calls with reorder.
nAllow the calls to overwrite records. 
						

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
System Management Solutions 
14-10 Call Detail Recording 
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nRoute the calls to an attendant with the option to proceed as a non-Call 
Detail Recording call.
As you can see, the system call-record handling capabilities are designed to be 
flexible, adapting to meet your present and future business needs.
Call Detail Recording devices
The following output devices are supported by the system:
nLocal storage devices (such as the Call Detail Recording Unit/SE) and any 
customer-provided storage device with an RS-232C interface
nProcessing devices (such as the Lucent Technologies Call Accounting 
System Plus for Windows, Cost Allocator, or host processors) that are 
supported over an RS-232C interface with XON/XOFF flow control
nAsynchronous ASCII printers with an RS-232C interface.
The enhanced variable format records feature supports any customer-defined 
data presentation, and therefore can support any devices over an RS-232C 
interface.
Call Accounting System for Windows
The Call Accounting System for Windows allows you to generate comprehensive 
and accurate accounting reports using the familiar Microsoft Windows 
environment, which allows you to run several tasks at once. Detailed or summary 
reports can be expressed in two- or three-dimensional, color charts and graphs, or 
in text files suitable for downloading to other applications.The optional toll fraud 
detection module allows you to detect fraudulent use of your long-distance 
services.
NOTE:
Some features and solutions are unavailable in some countries. Please 
contact your local account manager or authorized Lucent Technologies 
representative for further information about which features and solutions are 
available to you.
You can generate reports that identify the following:
nMost frequently dialed numbers
nMost expensive calls
nLongest duration calls.
You can search the accounting data for a variety of information, including dialed 
numbers, partial numbers, dates, times, call types, departments, and calling 
extensions. 
						

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
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This enables you to reduce telephone expenses, optimize resources, assign 
costs, and identify abuse. The Call Accounting System for Windows helps you to 
understand your telephone expenses and convey that understanding to others.
You can define up to five levels of reporting hierarchy to which you can assign 
costs. The system archives your data for one accounting period. A flexible markup 
capability allows service businesses to adjust call pricing for each client.
Call Accounting System for Windows can generate 20 standard historical or 
real-time reports from as many as 100 locations. An individual system is capable 
of polling different types of call detail storage units or other Call Accounting 
System for Windows systems. The remote systems forward call records and 
alarms as the call records are generated.
A traffic engineering option allows you to monitor trunk usage, calling patterns, 
incoming traffic, and outgoing calls by area code. This allows you to analyze 
trends that summarize how your equipment is being used.
Call Accounting for Windows is widely compatible and requires little maintenance, 
even while collecting data, generating reports, and managing remote data 
collection sites.
Call Accounting System Terminal
Lucent Technologies Call Accounting System Terminal is an easy-to-install 
hardware and software package that allows you to assign expenses to as many 
as three organizational levels. For example, you can assign costs at the 
department, cost center, or extension level.
The system makes it easy for you to generate a wide variety of accounting and 
system reports. For example, the Facility Grade of Service Report helps identify 
the number of trunk lines needed to respond efficiently to incoming calls. You can 
also generate toll fraud reports and alarms that identify excessive personal calls, 
unauthorized calls, and calls to expensive dial-up recordings.
NOTE:
Some features and solutions are unavailable in some countries. Please 
contact your local account manager or authorized Lucent Technologies 
representative for further information about which features and solutions are 
available to you.
INTUITY Lodging Call Accounting System
If you are using the INTUITY Lodging voice messaging product in a hospitality 
environment, the I
NTUITY Lodging Call Accounting System is available as a call 
accounting solution to you. The system, developed by Homisco, works exclusively 
with I
NTUITY products, which reside on a dedicated computer co-resident with the 
I
NTUITY Lodging system. (For more information on INTUITY products, see  
						

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
System Management Solutions 
14-12 Call Detail Recording 
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Chapter 10, ‘‘Voice Messaging Solutions.’’) While offering many of the same 
features as the Call Accounting System for Windows (described in the previous 
section), the system also serves to help integrate your I
NTUITY Lodging 
applications.
Call Detail Recording Unit/SE
The Call Detail Recording Unit/SE can be used when call detail record storage is 
more than 7000 records.
NOTE:
Some features and solutions are unavailable in some countries. Please 
contact your local account manager or authorized Lucent Technologies 
representative for further information about which features and solutions are 
available to you.
The Call Detail Recording Unit/SE is a special-purpose processor containing a 
built-in modem and permanently-installed Call Detail Recording Unit software. It is 
a local Call Detail Recording storage device that collects, optionally filters, and 
stores Call Detail Recordings from a variety of systems, including the switch.
Upon request from a Lucent Technologies polling system, the Call Detail 
Recording Unit/SE transmits all Call Detail Recordings received since the last poll. 
The same Call Detail Recordings can be retrieved by up to two polling systems. 
The polled Call Detail Recordings are then available for processing via the Lucent 
Technologies Cost Allocator Call Processing Accounting Management Solution. 
The following are some of the Call Detail Recording Unit/SE highlights:
nStores 77000 Call Detail Recordings for a 24-word record
nStores 127000 Call Detail Recordings for an 18-word record
nSupports 15-, 18-, and 24-word Call Detail Recordings including ISDN
nSupports fixed and variable length Call Detail Recordings
nSupports non-Lucent Technologies record formats up to 132 ASCII 
characters plus end-of-record characters
nCollects up to 3600 Call Detail Recordings per hour
nCan be remotely-administered
nProvides 72 hours of call record retention via 9-volt battery backup
nUses three filtering options based on input from the system to reduce the 
number of useless Call Detail Recordings
nMonitors/displays Call Detail Recordings as they are collected
nOffers automatic initialization and power failure recovery
nSupports polling or remote maintenance via a built-in, 1200 bps or 2400 
bps modem 
						

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
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April 2000
System Management Solutions 
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nUses a password for security protection for polling and administration
nHas alarm relay contacts for wiring to an alarm reporting device
nPerforms on-line diagnostic tests (ROM, RAM, internal clock)
nProvides an on-line, real-time system status report.
Other management capabilities
The following are other management features that enhance your investment in the 
system:
nAccess Security Gateway
nSecurity Violation Notification
nCall Restrictions
nReporting Capabilities
nSystem-based Reports.
Access Security Gateway
Access Security Gateway is an authentication interface used to secure the system 
administration and maintenance ports and/or logins on the system. Access 
Security Gateway employs a challenge/response protocol to confirm the validity of 
a user and reduce the opportunity for unauthorized access. Successful 
authentication is accomplished when the feature communicates with a compatible 
key. The challenge/response negotiation is initiated once an RS-232 session is 
established and a valid system login ID has been supplied by a user. The 
authentication transaction consists of a challenge, issued by the system and 
based on the login ID supplied by the user, followed by receipt of the expected 
response, which is supplied by the user.
Implemented using a symmetric key form of cryptography, the core of this scheme 
is a secret key, which is information possessed by both the lock and the key. 
Interception of either the challenge or response during the course of transmission 
will not compromise the security of the system, as the relevance of the 
authentication token used to perform the challenge/response is limited to the 
current challenge/response exchange. The challenge/response tool is called the 
Access Security Gateway Key. This is either a calculator-like device or a program 
you can install on your PC.
Security Violation Notification 
Security violation notification identifies potential hackers’ attempts to access the 
system. It notifies you when the number of invalid login attempts is greater than 
the administered threshold. A monitor report displays the last 16 invalid login 
attempts. This report is automatically updated every 30 seconds. 
						

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
System Management Solutions 
14-14 Other management capabilities 
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Call Restrictions
By dialing an access code, administrators and attendants have the ability to 
restrict users from making or receiving certain types of calls. There are five 
restrictions:
nOutward — User cannot place external calls.
nStation-to-station — User cannot place or receive internal calls.
nTermination — User cannot receive any calls (except priority calls).
nTo l l  — User can place local calls, but cannot place toll calls.
nTo t a l  — User can neither place nor receive calls.
The risks of unauthorized access can be minimized by combining the use of 
Remote Access with the following:
nHave an unpublished remote access number.
nDeactivate unassigned barrier codes immediately.
nChange barrier codes frequently.
nInform remote access users of their responsibility.
nMonitor call detail reports for unauthorized or abnormal calling patterns.
Reporting Capabilities
Ongoing management of your system can be enhanced by data made available 
through reports. The system gives you several options for obtaining reports.
System-Based Reports
The system has built-in capabilities for generating reports required for all systems. 
These reports are available without special hardware or software. 
System Measurements reports supply information on the status of all 
communication facilities. These reports help determine the efficiency of resources 
including, but not limited to, trunk groups, hunt groups, and the attendant group.
System Status reports supply information associated with the attendant group, 
major and minor alarms, and traffic measurements. 
The Recent Change History feature reports on the most recent administration and 
maintenance commands that have been entered. The system also supplies the 
following:
nNew site data on the station form. New fields include the set color, building, 
floor, and headset. In addition, user-defined validation checks are provided 
for a subset of the site data items. 
						

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
System Management Solutions 
14-15 Other management capabilities 
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nScaling enhancements, as well as a ranging and filtering capability, for 
large systems. These allow your administrator to restrict data reporting to 
only the desired number of parameters. 
The system also includes the following reports:
nClass-of-Restriction report lists the extensions that have a particular 
Class-of-Restriction value or that fall within a range of Class-of-Restriction 
values.
nClass-of-Service report lists the extensions that have a particular 
Class-of-Service value or that fall within a range of Class-of-Service 
values.
nSite Data report lists, by extension, the site data associated with stations in 
the system. Ranging and filtering capabilities are provided for selected site 
fields. 
						

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
System Management Solutions 
14-16 Other management capabilities 
14