Lucent Technologies DEFINITY Business Communications System And GuestWorks Instructions Manual

555-231-208
Comcode 108596990
Issue 1
April 2000
DEFINITY®
Business Communications System 
and GuestWorks
®
Issue 6
Overview 

Copyright 
Ó 2000, Lucent Technologies
All Rights Reserved
Printed in U.S.A.
Notice
Every effort was made to ensure that the information in this document 
was complete and accurate at the time of printing. However, informa-
tion is subject to change.
Your Responsibility for Your System’s Security
Toll fraud is the unauthorized use of your telecommunications system 
by an unauthorized party, for example, persons other than your com-
pany’s employees, agents, subcontractors, or persons working on your...

DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Contents 
iii  
Contents
Contents iii
About This Document xix
nThe purpose of this overviewxix
nThe intended audiencesxix
nThe content of this overviewxix
nHow to use this documentxxi
nConventions used in this documentxxi
nTrademarksxxi
nWhere to find related documentsxxiii
nHow to order related documentsxxiii
nHow to comment on this documentxxiii
1 New Features for Issue 6 1-1
2 Introduction 2-1...

DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Contents 
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nConnections to the system2-18
Adjunct connections2-20
Telephone connections2-21
Network connections2-21
Power2-22
3 Industry Applications 3-1
nOverview3-1
nEducation (K – 12 and small colleges)3-2
Ensure reliable telephone service3-2
Coordinate information and services3-2
Communicate easily with the outside world3-3
Reduce costs while meeting student needs3-3
Plan for expansion and...

DEFINITY® Business Communications System and GuestWorks® Issue 6 
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nHospitality3-12
Control costs3-12
Improve operating efficiency and safety3-13
Enhance guest services3-13
Specialized solutions3-14
nLegal/Professional3-15
Keep track of client costs3-15
Stay in contact at different locations3-15
Provide a high level of service3-15
nManufacturing3-16
Keep in contact with vendors and suppliers3-16
Remain mobile anywhere in the factory3-16
Provide a...

DEFINITY® Business Communications System and GuestWorks® Issue 6 
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April 2000
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nTelephones for the global marketplace4-3
6200-Series telephones4-3
6400-Series telephones4-4
6400-Series telephones4-4
nVoice features4-5
Abbreviated Dialing4-6
Automated Attendant4-6
Bridged Call Appearance4-6
Call Coverage4-6
Conference4-9
Directory4-9
Group Listen4-9
Integrated Announcements4-9
Last Number Dialed4-10
Leave Word Calling4-10
Transfer Abort4-10
Whisper Page4-10...

DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Contents 
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6 Computer-Telephone Integration Solutions 6-1
nOverview6-1
nDEFINITY PC Console6-1
nPassageWay Direct Connection Solution6-2
Combine the Power of the PC and the Telephone6-2
PassageWay Direction Connections and CTI
Applications6-5
7 Hospitality Solutions 7-1
nOverview7-1
Switch/INTUITY/PMS link integration7-3
nHospitality enhancements7-5
Automatic Selection of Direct Inward...

DEFINITY® Business Communications System and GuestWorks® Issue 6 
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April 2000
Contents 
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nWorld Class Routing9-2
nNetwork management features9-3
Automatic Route Selection9-4
Automatic Alternate Routing9-4
Time-of-Day Routing9-4
Subnetwork Trunking9-5
Generalized Route Selection9-5
Facility Restriction Levels9-6
Bearer-Capability Class9-6
Authorization Codes9-6
nNetwork interfaces and equipment9-7
Trunk group circuits9-7
nISDN9-10
nIP Trunks9-14
nElectronic Tandem...

DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Contents 
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11 Video Solutions 11-1
nOverview11-1
nGroup Video System11-2
nMultiPoint Conferencing Unit11-3
12 Hunt Group Solutions 12-1
nOverview12-1
nAutomatic Call Distribution12-2
nCall Vectoring12-5
Vector Directory Numbers and Vectors12-5
Applications12-6
nCall Prompting12-7
nBasic Call Management System12-7
nDEFINITY Extender12-8
13 Telecommuting Solutions 13-1
nOverview13-1
Coverage of...

DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Contents 
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Call Accounting System Terminal14-11
INTUITY Lodging Call Accounting System14-11
Call Detail Recording Unit/SE14-12
nOther management capabilities14-13
Access Security Gateway14-13
Security Violation Notification14-13
Call Restrictions14-14
Reporting Capabilities14-14
System-Based Reports14-14
A Features A-1
nOverviewA-1
nAutomatic Routing featuresA-2
Automatic Alternate RoutingA-2...