Lucent Technologies DEFINITY Business Communications System And GuestWorks Instructions Manual

							555-231-208
Comcode 108596990
Issue 1
April 2000
DEFINITY®
Business Communications System 
and GuestWorks
®
Issue 6
Overview 
						

							Copyright 
Ó 2000, Lucent Technologies
All Rights Reserved
Printed in U.S.A.
Notice
Every effort was made to ensure that the information in this document 
was complete and accurate at the time of printing. However, informa-
tion is subject to change.
Your Responsibility for Your System’s Security
Toll fraud is the unauthorized use of your telecommunications system 
by an unauthorized party, for example, persons other than your com-
pany’s employees, agents, subcontractors, or persons working on your 
company’s behalf. Note that there may be a risk of toll fraud associated 
with your telecommunications system and, if toll fraud occurs, it can 
result in substantial additional charges for your telecommunications 
services.
You and your system manager are responsible for the security of your 
system, such as programming and configuring your equipment to pre-
vent unauthorized use. The system manager is also responsible for 
reading all installation, instruction, and system administration docu-
ments provided with this product in order to fully understand the fea-
tures that can introduce risk of toll fraud and the steps that can be taken 
to reduce that risk. Lucent Technologies does not warrant that this 
product is immune from or will prevent unauthorized use of com-
mon-carrier telecommunication services or facilities accessed through 
or connected to it. Lucent Technologies will not be responsible for any 
charges that result from such unauthorized use.
Lucent Technologies Fraud Intervention
If you suspect that you are being victimized by toll fraud and you need 
technical support or assistance, call the Lucent Technologies National 
Customer Care Center support line at 1-800-643-2353. Outside of the 
continental United States, contact your local Lucent Technologies 
authorized representative.
Federal Communications Commission Statement
Part 15: Class A Statement. This equipment has been tested and 
found to comply with the limits for a Class A digital device, pursuant 
to Part 15 of the FCC Rules.  These limits are designed to provide rea-
sonable protection against harmful interference when the equipment is 
operated in a commercial environment.  This equipment generates, 
uses, and can radiate radio frequency energy and, if not installed and 
used in accordance with the instruction manual, may cause harmful 
interference to radio communications.  Operation of this equipment in 
a residential area is likely to cause harmful interference, in which case 
the user will be required to correct the interference at his own expense.
Part 68: Network Registration Number. This equipment is registered 
with the FCC in accordance with Part 68 of the FCC Rules. It is identi-
fied by FCC registration number AS593M-13283-MF-E.
Canadian Department of Communications (DOC)
Interference Information
This digital apparatus does not exceed the Class A limits for radio 
noise emissions set out in the radio interference regulations of the 
Canadian Department of Communications.
Trademarks
See the “Trademarks” section in “About This Document”  for trade-
marks used in this document.Ordering Information
Call: Lucent Technologies Publications Center
U.S. Voice: 1 888 582 3688
U.S. Fax: 1 800 566 9568
Canada Voice: +1 317 322 6619
Europe, Middle East, Africa Voice: +1 317 322 6416
Asia, China, Pacific Region, Caribbean,
Latin America Voice: +1 317 322 6411
Non-U.S. Fax: +1 317 322 6699
Write: Lucent Technologies Publications Center
2855 N. Franklin Road
Indianapolis, IN 46219
U.S.A.
Order: Document No. 555-231-208
Comcode 108596990
Issue 1, April 2000
For more information about Lucent Technologies documents, refer to 
Appendix C, “Related Documents” .
You can be placed on a Standing Order list for this and other BCS doc-
uments you may need. Standing Order will enable you to automatically 
receive updated versions of individual documents or document sets, 
billed to account information that you provide. For more information 
on Standing Orders, or to be put on a list to receive future issues of this 
document, please contact the Lucent Technologies Publications Center.
Product Support
To receive support on your product, call 1-800-242-2121. Outside of 
the continental United States, contact your local Lucent Technologies 
authorized representative.
European Union Declaration of Conformity
The “CE” mark affixed to the equipment described in this book indi-
cates that the equipment conforms to the following European Union 
(EU) Directives:
• Electromagnetic Compatibility (89/336/EEC)
• Low Voltage (73/23/EEC)
• Telecommunications Terminal Equipment (TTE) i-CTR3 
BRI and i-CTR4 PRI
For more information on standards compliance, contact your local dis-
tributor.
Comments
To comment on this document, return the comment form located at the 
back of this book.
Lucent Technologies Web Page
The World Wide Web home page for Lucent Technologies is
http://www.lucent.com
Acknowledgment
This document was prepared jointly by the Customer Training and 
Information Products Organization and the Information Development 
Organization for Global Learning Solutions
Lucent Technologies
Bell Laboratories 
						

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
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Contents 
iii  
Contents
Contents iii
About This Document xix
nThe purpose of this overviewxix
nThe intended audiencesxix
nThe content of this overviewxix
nHow to use this documentxxi
nConventions used in this documentxxi
nTrademarksxxi
nWhere to find related documentsxxiii
nHow to order related documentsxxiii
nHow to comment on this documentxxiii
1 New Features for Issue 6 1-1
2 Introduction 2-1
nThe system’s advantages2-2
The system adapts to global protocols2-2
The system expands to match business growth2-2
The system integrates related tools2-2
The system is reliable and recoverable2-3
The system is a global platform2-3
nHow the system communicates worldwide2-3
nSoftware2-6
nHardware2-6
Processor Port Network2-6
Expansion Port Network2-6
Center-Stage Switch2-7
Carriers and Cabinets2-7
Standard configurations2-12
nReliability and recoverability2-15
Standard reliability2-15
High reliability2-15 
						

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nConnections to the system2-18
Adjunct connections2-20
Telephone connections2-21
Network connections2-21
Power2-22
3 Industry Applications 3-1
nOverview3-1
nEducation (K – 12 and small colleges)3-2
Ensure reliable telephone service3-2
Coordinate information and services3-2
Communicate easily with the outside world3-3
Reduce costs while meeting student needs3-3
Plan for expansion and innovation3-4
nFinancial services3-4
Control costs3-4
Automate routine transactions3-4
Network regional and global offices3-5
QSIG global networking3-5
nGovernment3-6
Provide valuable service to the public3-6
Keep in contact with various offices3-6
Provide flexible telephone services to employees3-7
nHealth Care3-7
Maximize resources to reduce costs3-7
Improve response in a busy environment3-8
Maximize productivity and efficiency3-8
Provide highly efficient phone service3-9
Promote wellness and satisfaction with easy
access to information within the community3-10
Improve accessibility to specialists3-11
Maintain skills and collaborative relationships
regardless of location3-11 
						

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nHospitality3-12
Control costs3-12
Improve operating efficiency and safety3-13
Enhance guest services3-13
Specialized solutions3-14
nLegal/Professional3-15
Keep track of client costs3-15
Stay in contact at different locations3-15
Provide a high level of service3-15
nManufacturing3-16
Keep in contact with vendors and suppliers3-16
Remain mobile anywhere in the factory3-16
Provide a safe environment for employees3-16
Expand telephony services3-16
nReal estate3-17
Be flexible with locations and personnel3-17
Provide a professional image to clients3-17
Be available at a moments notice3-17
nRetail3-18
Improve sales while containing costs3-18
Provide a professional image to customers3-18
Expand resources as opportunities arise3-19
Stay in contact with corporate locations3-19
nWholesale distribution3-19
Provide convenient access to product information3-20
Automate or streamline ordering procedures3-20
4 Desktop Solutions 4-1
nOverview4-1
nTelephones and workstations4-1
Analog (single-line) telephones4-2
DCP telephones4-2
ISDN BRI telephones4-2 
						

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nTelephones for the global marketplace4-3
6200-Series telephones4-3
6400-Series telephones4-4
6400-Series telephones4-4
nVoice features4-5
Abbreviated Dialing4-6
Automated Attendant4-6
Bridged Call Appearance4-6
Call Coverage4-6
Conference4-9
Directory4-9
Group Listen4-9
Integrated Announcements4-9
Last Number Dialed4-10
Leave Word Calling4-10
Transfer Abort4-10
Whisper Page4-10
nMessaging services4-11
The AUDIX system and call coverage4-11
Message-Retrieval options4-11
nTeleconferencing products4-12
SoundStation speakerphone4-14
SoundStation EX speakerphone4-14
5 Mobility Solutions 5-1
nOverview5-1
nSingle-Zone mobility solution5-1
nDual-Zone mobility solution5-3
nMulti-Zone mobility solutions5-4
DEFINITY Wireless Business System5-5
DEFINITY Wireless Business System5-6 
						

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6 Computer-Telephone Integration Solutions 6-1
nOverview6-1
nDEFINITY PC Console6-1
nPassageWay Direct Connection Solution6-2
Combine the Power of the PC and the Telephone6-2
PassageWay Direction Connections and CTI
Applications6-5
7 Hospitality Solutions 7-1
nOverview7-1
Switch/INTUITY/PMS link integration7-3
nHospitality enhancements7-5
Automatic Selection of Direct Inward Dialing
Numbers for Guest Rooms7-5
Crisis Alert to Pager7-5
Suite Check-In7-5
Station Hunt Before Coverage7-6
nINTUITY Lodging7-6
Fax Messaging7-6
Language options7-7
Call accounting7-7
Additional features7-8
nXiox Call Accounting7-8
8 Data Management Solutions 8-1
nOverview8-1
nData communications capabilities8-1
nData management features8-2
nDigital interfaces8-3
Digital Communications Protocol8-3
ISDN-PRI8-4
World-Class BRI8-4
Data modules8-5
9 Networking Solutions 9-1
nOverview9-1
nCentralized Voice Mail via Interswitch Mode Codes9-1
nQSIG global networking9-2 
						

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nWorld Class Routing9-2
nNetwork management features9-3
Automatic Route Selection9-4
Automatic Alternate Routing9-4
Time-of-Day Routing9-4
Subnetwork Trunking9-5
Generalized Route Selection9-5
Facility Restriction Levels9-6
Bearer-Capability Class9-6
Authorization Codes9-6
nNetwork interfaces and equipment9-7
Trunk group circuits9-7
nISDN9-10
nIP Trunks9-14
nElectronic Tandem Network9-14
10 Voice Messaging Solutions 10-1
nOverview10-1
nDEFINITY AUDIX messaging system10-2
Reliability and security10-3
Easy installation and expansion10-3
Improved clarity10-3
The best solution worldwide10-4
Summary of DEFINITY AUDIX features10-4
nINTUITY AUDIX voice messaging10-6
Fax Messaging10-6
Message Manager10-6
Voice Director10-7
nINTUITY Lodging10-7
nVoice messaging systems and call
coverage10-7
nMode Code interface10-8
nCentralized Voice Mail via Interswitch Mode Codes10-8
nOctel 100 Messaging10-9 
						

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11 Video Solutions 11-1
nOverview11-1
nGroup Video System11-2
nMultiPoint Conferencing Unit11-3
12 Hunt Group Solutions 12-1
nOverview12-1
nAutomatic Call Distribution12-2
nCall Vectoring12-5
Vector Directory Numbers and Vectors12-5
Applications12-6
nCall Prompting12-7
nBasic Call Management System12-7
nDEFINITY Extender12-8
13 Telecommuting Solutions 13-1
nOverview13-1
Coverage of Calls Redirected Off-Net13-1
DEFINITY Extender13-2
Lucent Technologies Telecommuter Module13-2
Personal Station Access13-3
Station Security Codes13-3
AUDIX features for telecommuting13-3
14 System Management Solutions 14-1
nOverview14-1
nDEFINITY Site Administration14-2
nDEFINITY Management Terminal14-3
nConcurrent user sessions14-4
nTelephone Administration14-4
Administration without hardware14-4
Terminal Translation Initialization14-5
nTraffic reports14-6
nCall-Charge Information14-8
nCall Detail Recording14-9
Call Detail Recording devices14-10
Call Accounting System for Windows14-10 
						

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Call Accounting System Terminal14-11
INTUITY Lodging Call Accounting System14-11
Call Detail Recording Unit/SE14-12
nOther management capabilities14-13
Access Security Gateway14-13
Security Violation Notification14-13
Call Restrictions14-14
Reporting Capabilities14-14
System-Based Reports14-14
A Features A-1
nOverviewA-1
nAutomatic Routing featuresA-2
Automatic Alternate RoutingA-2
Automatic Route SelectionA-2
AAR/ARS Overlap SendingA-3
AAR/ARS PartitioningA-3
Alternate Facility Restriction LevelsA-3
Facility Restriction Levels and Traveling Class 
MarksA-3
Generalized Route SelectionA-4
Look-Ahead RoutingA-4
Subnet TrunkingA-4
Time-of-Day RoutingA-4
nBasic featuresA-5
Abbreviated DialingA-5
Access Security GatewayA-5
Active DialingA-5
Administered ConnectionsA-6
Administrable Language DisplaysA-6
Administrable Loss PlanA-6
Administration Without HardwareA-6
Alphanumeric DialingA-6
Alternate Operations Support System Alarm
NumberA-7
Answer DetectionA-7
Attendant Auto-Manual SplittingA-7