Lucent Technologies DEFINITY Business Communications System And GuestWorks Instructions Manual

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Features 
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Pull Transfer
Allows either the party who was originally called, or the party to whom the held call 
will be transferred, to complete the transfer. This is a convenient way to connect a 
party with someone better qualified to handle the call. Attendant assistance is not 
required, and the call does not have to be redialed. It interfaces with satellite 
workstations via incoming and outgoing tie trunks and is always available for calls 
that use those types of trunks.
Recall Signaling
Allows the user of an analog station to place a call on hold, use the voice terminal 
for other call purposes, and then return to the original call.
Recent Change History
Allows the system manager to view or print a history report of the most recent 
administration and maintenance changes on the switch. This report may be used 
for diagnostic or information purposes.
Recorded Announcements
Provides an announcement to callers under a variety of circumstances. For 
example, announcements let a caller know that his or her call cannot be 
completed as dialed, that the call is in queue, or that all lines are busy.
A log of changes to recorded announcements allows changes to be tracked by 
administrative personnel. Users can also list the announcements that are being 
used for Vector Directory Numbers.
Recorded Telephone Dictation Access
Allows telephone users, including Remote Access and incoming tie trunk users, to 
access dictation equipment. The dictation equipment is accessed by dialing an 
access code or extension number. The start/stop function can be voice or dial 
controlled. Other functions such as initial activation and playback are controlled by 
additional dial codes.
Remote Access
Permits authorized callers from remote locations to access the system via the 
public network and then to use the system’s features and services. There are a 
variety of ways to access the feature. After gaining access, a user hears a system 
dial tone. For system security, users should be required to dial a barrier code. 
						

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Features 
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Remote Call Coverage
Allows calls to be redirected to a remote location. This allows users to have calls 
placed to their on-site offices redirected to their home offices. You can administer 
the system to either monitor calls and bring them back for additional processing (if 
not answered), or to leave calls at the remote (off-net) location.
Reset Shift Call
Allows calls made to a busy station to hear a special dial tone. When this special 
dial tone is heard, a single digit may be entered which replaces the last digit of the 
originally dialed extension. At this point, the call is sent to the new extension. If 
call coverage is supplied for the dialed extension, the call routes to coverage as 
normal. If the coverage extension is busy, the special dial tone is heard and a 
single digit may be entered again. This feature is active for station-to-station calls, 
not for incoming or outgoing calls. The procedure is basically the same for 
transferred or conferenced calls.
Ringback Queuing
Places calls in an ordered queue (first-in, first-out) when all trunks are busy. The 
telephone user who is trying to make a call is automatically called back and hears 
a distinctive three-burst signal when a trunk becomes available.
Ringer Cutoff
Allows the user of a multi-appearance telephone to turn audible ringing signals on 
and off. Visual alerting is not affected by this feature. When this feature is 
enabled, only Priority (three-burst) ring, Redirect Notification, Intercom ring, and 
manual signaling ring at the telephone. Internal and external calls do not ring.
Ringing — Abbreviated and Delayed
Allows you to manually or automatically assign one of four ring types to each call 
appearance on a telephone. Whatever treatment you assign to a call appearance 
is automatically assigned to each of its bridged call appearances.
Security Violation Notification
Allows you to set security-related parameters and to receive notification when the 
limits that you have established are violated. You can run reports related to both 
valid and invalid access attempts. You can also automatically disable a login ID or 
Remote Access authorization that is associated with a security violation. This 
keeps the system secure from access by that login ID until the problem has been 
corrected. 
						

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Features 
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Send All Calls
Allows users to temporarily direct all incoming calls to coverage regardless of the 
assigned call-coverage redirection criteria. Covering users can temporarily 
remove their voice terminals from the coverage path. The feature is activated and 
deactivated via a button or access code.
Special Dial Tone
Provides a special dial tone when the following features have been applied to a 
telephone: Call Forwarding — All Calls, Call Forwarding — Busy/Don’t Answer, 
Send All Calls, and Do Not Disturb. The special dial tone is an indication to the 
user that they are not going to receive any calls because at least one of these 
features is active on their telephone.
Station Hunt Before Coverage
This option works with the Suite Check-In feature. With Station Hunt Before 
Coverage, the call routes to the other phones in the “suite” of rooms before going 
to coverage, if the primary number called is busy. 
Station Hunting
Routes calls made to a busy extension to another extension. To use Station 
Hunting, you create a station hunting chain that governs the order in which a call 
routes from one extension to the next when the called extension is busy. Each 
extension in the chain links 
to only one subsequent extension. However, an 
extension may be linked 
from any number of extensions.
Station Hunting - Circular
Allows the system to route calls based on how the extensions are administered. 
When administering a circular station hunt group, the order in which the 
extensions for those stations assigned to the hunt group are administered is the 
order in which calls are directed. The system keeps track of the last extension in 
the hunt group to which a call was connected, such that when the next incoming 
call arrives, the system can determine the next idle extension in the circular hunt 
group. Extensions in the hunt group that are busy are skipped and the next idle 
extension within the hunt group is selected regardless of past call history. The 
caller hears a busy tone if all extensions in the hunt group are busy and no type of 
call coverage has been designated.
Station Security Codes
To provide additional security around the customer options, the “init” login has 
been provided with additional security for the purpose of establishing an 
authentication procedure for attempts to remotely log in to the system. 
						

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Features 
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Station Self Display
Displays the assigned extension number on a telephone set. A user can dial an 
FAC or press a previously administered “inspect” button to view the extension 
number. This is a handy feature if your work environment requires people to sit at 
different desks from day-to-day. It is also helpful for maintenance personnel that 
want to verify that the correct extension number was administered.
Telephone Self Administration
Allows users to program feature buttons on 6400-series telephones.
Temporary Bridged Appearance
Allows multi-appearance telephone users in a terminating extension group or 
personal central office line group to bridge on to an existing group call. If a call has 
been answered using the Call Pickup feature, the originally-called party can 
bridge on to the call. This feature also allows a called party to bridge on to a call 
that redirects to coverage before the called party can answer it.
Terminal Translation Initialization
Allows you to merge an Administration Without Hardware station to a valid port 
from a terminal connected to that port. You simply dial a system-wide security 
code and the extension. This feature also allows you to separate a station from its 
port by dialing a similar separate digit sequence. This action causes the station to 
be administered without hardware. 
Terminating Extension Group
Allows an incoming call to ring (either audible or silent alerting) as many as four 
telephones at one time. Any user in the group can answer the call. Any telephone 
can be administered as a group member. However, only a multi-appearance 
telephone can be assigned a feature button with an associated status lamp. The 
feature button allows the user to select a Terminating Extension Group call 
appearance for answering or bridging onto an existing call but not for call 
origination. For example, a department in a large store might have three 
telephones. Anyone in the department can answer the call. The salesperson most 
qualified to answer the call can then bridge onto the call. 
						

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
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Time Supervision and Forced Release
Provides a forced disconnect on certain call types. When any of the following 
timers expire during an outgoing call attempt, the switch applies busy tone 
followed by howler tone:
nPre-dialing and interdigit timer
nOutgoing seizure acknowledge timer
nAnswer supervision timer
n60-, 90-, and 120-second no-answer disconnect timers, based on ARS call 
type
n120-second timer used for calls without a call type, such as calls to trunk 
access codes.
Timed Reminder and Attendant Timers
Automatically alerts the attendant after an administered time interval for the 
following types of calls: extended calls to be answered or waiting to be connected 
to a busy single-line telephone, one-party calls placed on hold on the console, and 
transferred calls that have not been answered after transfer. Timed Reminder 
informs the attendant that a call requires additional attention. After the attendant 
reconnects to the call, the user can either choose to try another extension 
number, hang up, or continue to wait. The system supports a variety of 
administrable attendant timers for use in a variety of situations.
Transfer
Allows telephone users to transfer active or held trunk or internal calls to other 
telephones within the system without attendant assistance. This feature provides 
a convenient way to connect a party to someone better qualified to handle the call. 
Single-line telephone users momentarily flash the switchhook or press the Recall 
button, dial the desired extension, and hang up. Multi-appearance telephone 
users press the Transfer button, dial the desired extension number, and either 
press the Transfer button again or hang up. If the telephone has a display, a 
message confirming the transfer is displayed to the user.
Transfer Abort
Transfer Abort allows you to abort a transfer when you select another call 
appearance in the middle of the transfer operation or hang up. If you decide to 
cancel the transfer for any reason (that is, you get an important call, you dialed the 
wrong number), all you need do is select another call appearance or hang up. The 
original call you were transferring is put on hold, and you can then go back to that 
call at your convenience and re-initiate the transfer. 
						

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Features 
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NOTE:
You cannot have the Transfer Upon Hangup feature enabled if you want to 
abort the transfer when hanging up. 
This feature applies to DCP, Hybrid, ISDN-BRI and wireless telephones, but not to 
analog telephones.
Transfer — Outgoing Trunk
to Outgoing Trunk
Allows a user or attendant to initiate two or more outgoing trunk calls and then 
transfer the trunks together. The transfer operation removes the original user from 
the connection and conferences the outgoing trunks. Alternatively, the controlling 
party can establish a conference call with the outgoing trunks and then drop out of 
the conference, leaving only the outgoing trunks on the conference. This is an 
optional enhancement to Trunk-to-Trunk Transfer and requires careful 
administration and use.
Transfer Recall
Redirects a transferred call (with priority ringback) back to the person that 
transferred the call only if the call is not answered by the person to which the call 
was transferred to or if the call is not answered within the administered timer level.
Trunk Flash
Allows a feature or function button on a multifunction telephone or attendant 
console to be assigned as a Flash button. Pressing this button while connected to 
a trunk (which must have been administered to allow trunk flash) causes the 
system to send a flash signal over the connected trunk.
Trunk Flash enables multifunction voice terminals to access central office 
customized services that are provided by the central office to which the system is 
connected. These services are electronic features, such as conference and 
transfer, that are accessed by a sequence of flash signal and dial signals from the 
system station on an active trunk call. The Trunk Flash feature can help to reduce 
the number of trunk lines connected to the system.
Trunk Identification by Attendant
Allows an attendant or display-equipped telephone user to identify a specific trunk 
being used on a call. This capability is provided by assigning a Trunk ID button to 
the attendant console or telephone. This feature is particularly helpful for 
identifying a faulty trunk. That trunk can then be removed from service and the 
problem quickly corrected. 
						

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
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Trunk-to-Trunk Transfer
Allows the attendant or telephone user to connect an incoming trunk call to an 
outgoing trunk call. This feature is particularly useful when a caller outside the 
system calls a user or attendant and requests a transfer to another outside 
number. For example, a worker away on business can call in and have the call 
transferred elsewhere. The system assures that incoming central office trunks 
without Disconnect Supervision are not transferred to outgoing trunks or other 
incoming central office trunks without Disconnect Supervision.
Visually Impaired Attendant Service
Provides voice feedback to a visually impaired attendant in either Italian or British 
English. Each voice phrase is a sequence of one or more single-voiced 
messages. This feature defines six new attendant buttons to aid visually impaired 
attendants: 
nVisually Impaired Service Activation/Deactivation button: activates or 
deactivates the feature. All ringers previously disabled (for example, recall 
and incoming calls) become reenabled.
nConsole Status button: voices whether the console is in Position Available 
or Position Busy state, whether the console is a night console, the status of 
the attendant queue, and the status of system alarms.
nDisplay Status button: voices what is shown on the console display. VIAS 
support is not available for all display features (for example, 
class-of-restriction information, personal names, and some call purposes).
nLast Operation button: voices the last operation performed.
nLast Voiced Message button: repeats the last voiced message.
nDirect Trunk Group Selection Status button: voices the status of an 
attendant-monitored trunk group.
The visually impaired attendant may use the Inspect mode to locate each button 
and determine the feature assigned to each without actually executing the feature.
Voice Message Retrieval
Allows telephone users, Remote Access users, and attendants to retrieve Leave 
Word Calling and Call Coverage voice messages. It can be used to retrieve a 
user’s own messages or messages for another user. However, a different user’s 
messages can be retrieved only by a user at a telephone or attendant console in 
the coverage path, by an administered system-wide message retriever, or by a 
Remote Access user when the extension and associated security code are 
known. The system restricts unauthorized users from retrieving messages. 
						

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Features 
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Voice Messaging and Call Coverage
Often an AUDIX system is set up as the last point in a Call Coverage path. An 
assistant or colleague who answers a redirected call intended for a user can also 
transfer the caller to the user’s AUDIX mailbox. The caller may prefer to leave a 
voice message as opposed to a written message.
Many other options are available. For example, a caller can redirect a call from the 
AUDIX system to an attendant. Or, the caller can transfer to another extension 
instead of leaving a message. The AUDIX automated attendant can answer all 
calls to a company, and can then send the calls to various extension numbers; 
with this feature, callers are instructed to enter keypad commands to redirect the 
call.
Voice Terminal Ringing Options
Provides multi-appearance telephone users with different ringing patterns. This 
feature primarily affects audible ringing for calls directed to telephones that are 
off-hook, or calls directed to idle and active CALLMASTER telephones.
Voice Terminal Display
Provides multi-appearance telephone users with updated call and message 
information. This information is displayed on a display-equipped telephone. The 
information displayed depends on the display mode selected by the user. 
Information that allows personalized call answering is available on many calls. 
Users may select any of the following as the display message language: English 
(default), French, Italian, or Spanish. In addition, messages can be administered 
on the system in a fifth language. The language for display messages is selected 
by each user.
Whisper Page
Allows an assistant or colleague to bridge onto a telephone conversation and give 
a user a message without being heard by the other party or parties on the call. 
This feature operates on DCP and BRI telephones. 
						

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Features 
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World Class Tone Detection
Enables the system to identify and handle different types of call progress tones, 
depending on the system administration. You can use the tone detector and 
identification to display on Data Terminal Dialing and to decide when to send digits 
on trunk calls through Abbreviated Dialing, Automatic Route Selection, Automatic 
Alternate Routing, and Data Terminal Dialing. Tone detect modes are as follows:
n“Tone detect mode 1” designates countries that use the same tone plan as 
Italy. 
n“Tone detect mode 2” designates countries that use the same tone plan as 
Australia. 
n“Tone detect mode 3” designates countries that use the same tone plan as 
the United Kingdom. 
n“Tone detect mode 4” designates countries that use dial tones between 345 
Hz and 625 Hz. 
n“Tone detect mode 5” designates countries that use dial tones between 345 
Hz and 1190 Hz. 
nThe “level of tone detection precise” is used in countries that, except for the 
continuous dial tone and discontinuous other tone, have tones with 
characteristics that do not match those expected by the tone detector 
circuit pack’s detect mode. 
nThe “level of tone detection broadband” is used in countries that have a 
discontinuous dial tone.
World Class Tone Generation
Allows you to define call-progress tones. You can select values for frequency and 
cadence. If you do not define a call-progress tone, the system sends silence.
Hospitality features
The following features are designed for use in the hospitality industry. However, 
other features listed elsewhere may be of use in this industry. The Attendant 
Crisis Alert feature, for example, described in the Basic Features section of this 
appendix, is primarily used in lodging establishments. That feature is listed as a 
basic feature because it is available on any system that has the appropriate 
attendant console.
Attendant Backup
The Attendant Backup feature allows you to access most attendant console 
features from one or more specially-administered backup telephones. This allows 
you to answer calls more promptly, thus providing better service to your guests 
and prospective clients. 
						

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
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Features 
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When the attendant console is busy, you can answer overflow calls from the 
backup telephones by pressing a button or dialing a feature access code. You can 
then process the calls as if you are at the attendant console. The recommended 
backup telephones are the Lucent Technologies Models 6408, 6416, or 6424.
Attendant Room Status
Allows an attendant to see whether a room is vacant or occupied and what the 
housekeeping status of each room is. This feature is available only when you 
have Enhanced Hospitality enabled for your system. This feature combines the 
property management capabilities of Check-In/Check-Out and Housekeeping 
Status, but does not require that you have a Property Management System.
Automatic Selection of Direct Inward Dialing
Numbers for Guest Rooms
This feature allows the system to automatically choose a number from a list of 
available Direct Inward Dialing (DID) numbers that will be assigned to a guest’s 
room extension when checking in. 
With this feature, hotels can give a guest a phone number that is different from 
their room number, thereby protecting the guest’s privacy. When a particular DID 
number is called, the call routes to the guest’s room extension, and covers as if 
the room was called directly. Besides improving guest security, this eliminates the 
need for an attendant or front desk staff to extend a call to a guest room.
Automatic Wakeup
Allows attendants, front desk users, and guests to request that one or two 
wake-up calls be placed automatically to a certain extension number at a later 
time. When a wake-up call is placed and answered, the system can provide a 
recorded announcement (which can be a speech synthesis announcement), 
music, or simply silence. With the Integrated Announcement feature, multiple 
announcements enable international guests to use wake-up announcements in a 
variety of languages. See also Daily Wakeup, Dual Wakeup, and VIP Wakeup.
Check-In/Check-Out
Allows front desk personnel to check guests into a hotel and, when the guests 
leave, check them out. There are two ways this is done: through the PMS terminal 
or through the attendant console (or backup voice terminal). Check-in and 
check-out from the attendant console should be used only if there is no PMS, or if 
the link to the PMS is down. If the PMS is installed and working, check guests 
using the PMS.