Lucent Technologies DEFINITY Business Communications System And GuestWorks Instructions Manual

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Features 
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and enhanced number lists. With privileged lists, users can access otherwise 
restricted numbers (for example, stations without long-distance access can be 
programmed to access specified long-distance numbers.)
For users with 6400-series telephones, Abbreviated Dialing has been enhanced 
further. Users with display telephones now receive display messages to help them 
program Abbreviated Dialing, and users can personalize labels for their 
Abbreviated Dialing softkeys. Users with active speakerphones can also begin 
programming without having to lift the handset or having to press the speaker 
button. See 
Using the New Abbreviated Dialing Program Feature document for 
more information.
Enhanced Night Service
The switch informs the Voice Mail System (VMS) that it is in Night Service, 
allowing the VMS to perform different actions and call handling for out-of-hours 
operation. For example, the VMS can be administered to provide recorded 
announcements after hours. This enhancement was done for the Mode Code 
Voice Mail Interface.
Enhanced Voice Terminal Display
The Enhanced Voice Terminal Display feature allows users to choose the 
character set that they want to see on the soft keys and displays of their voice 
terminals. In addition to the standard Roman character set, users can choose 
either the Katakana character set or characters used for most European 
languages.
Extended User Administration of Redirected 
Calls
Extended User administration of Redirected CAlls allows you to change the lead 
Call Coverage path or forwarding extension from any on-site or off-site location. 
For example, you can change the coverage path or forwarding extension from 
your home office.
External Device Alarming
Allows you to assign analog ports to alarm interfaces for external devices. You 
can specify a port location, information to identify the external device, and the 
alarm level to report when a contact closure occurs.  
						

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
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Facility Busy Indication
Allows users of multi-appearance telephones to see which lines, trunk groups, 
terminating extension groups, hunt groups, or paging zones (called resources or 
facilities) are busy. When the lamp associated with the resource is lit, the resource 
is busy.
You can store extension numbers, trunk group access codes, and Loudspeaker 
Paging access codes in a Facility Busy Indication button. The Facility Busy 
Indication button provides direct access to any of the facilities. 
Facility Test Calls
Allows telephone users to make test calls to access specific trunks, dual tone 
multifrequency receivers, time slots, and system tones. The user dials an access 
code and makes the test call to make sure the facility is operating properly. 
Security measures are included to prevent unauthorized use.
Fiber Link Administration
Port cabinets are connected via direct fiber links or through fiber links to a 
center-stage switch to provide the connections required for voice and data 
information transfer. The center-stage switch is composed of switch node carriers 
that are interconnected by fiber links. The center-stage switch provides both 
circuit-switched and packet-switched connections. Fiber Link Administration 
creates the translation data defining these links by identifying the endpoint pairs 
for each link. Endpoints can be an expansion interface or a switch-node-interface 
circuit pack.
Go to Cover
Allows users who call another internal extension to send the call directly to 
coverage.
Group Listen
Simultaneously activates the speakerphone in listen-only mode and the handset 
or headset in listen-and-speak mode on 6400-series telephones. This allows a 
user to serve as spokesperson for a group. The user can participate in a 
conversation while everyone else in the room is listening to what is said. 
						

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Features 
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Group Paging
Allows a user to make an announcement to a group of people via their 
speakerphones. The speakerphones are automatically turned on when the user 
begins the announcement. The recipients can listen to the message via the 
handset if they wish, but they cannot speak to the user in return. Group page 
members will not receive the page if the member is active on a call appearance, 
has a call ringing, is off-hook, has “send-all calls” active, or has “do not disturb” 
active.
Hold
Allows a user to disconnect from a call temporarily, use the telephone for other 
call purposes, and then return to the original call.
Hold — Automatic
Allows attendants and multi-function telephone users to alternate easily between 
two or more calls. For example, with automatic hold, selection of a second call 
appearance automatically puts the active call (if any) on hold and makes the 
second call appearance active. This feature can be activated on a system-wide 
basis only. When automatic hold is not activated, pressing a second call 
appearance would drop the first call.
Hunt Groups
A group of extensions that can handle multiple calls simultaneously to a single 
phone number. For each call to the phone number, the system hunts for an 
available extension in the group and connects the call to that extension. 
A hunt group is especially useful when you expect a high number of calls to a 
particular phone number. A hunt group might consist of people trained to handle 
calls on specific topics. For example, the group might be as follows:
nA benefits department within your company
nA service department for products you sell
nA travel reservations service 
nA pool of attendants.
In addition, a hunt group might consist of a group of shared telecommunications 
facilities. For example, the group might be as follows:
nA group of data-line circuit ports
nA group of data modules. 
						

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Features 
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Individual Attendant Access
Allows a user to call a specific attendant console. Each attendant console can be 
assigned an individual extension number.
Integrated Services Digital Network — Basic Rate
Interface
Enables connection of the system to equipment or end points that support an 
Integrated Services Digital Network (ISDN) by using a standard format called the 
Basic Rate Interface (BRI). This feature is a 192 kbps interface that carries two 64 
kbps B-channels and one 16 kbps D-channel.
ISDN is a global access standard that uses a layered protocol. It eliminates the 
need for multiple, separate access arrangements for voice, data, facsimile, and 
video services and networks. Using the same pair of wires that now carry simple 
telephone calls, ISDN can deliver voice, data, and video services in a digital 
format.
The ISDN-BRI Trunk circuit pack allows the system to support the T interface and 
the S/T interface as defined by ISDN standards (ITU-T recommendation I.411). 
The circuit pack provides eight ports to the network and supports two B channels 
and one D channel. An ISDN-BRI Trunk provides the following advantages:
nProvides an inexpensive way to connect to ISDN services provided by the 
network provider
nMeets almost all ETSI Country protocol requirements
nSupports essential (not supplementary) ISDN services.
Intercept Treatment
Provides an intercept tone or a recorded announcement or routes the call to an 
attendant for assistance when calls cannot be completed or when use of a feature 
is denied.
Intercom — Automatic
Allows two users to talk together easily. Calling users press the Automatic 
Intercom button and lift the handset. The called user receives a unique intercom 
ring and an intercom lamp, if provided, flashes. With this feature, users who 
frequently call each other can do so by pressing one button instead of dialing an 
extension number. 
						

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
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Intercom — Dial
Allows multi-appearance telephone users to easily call others within an 
administered group. The calling user lifts the handset, presses the Dial Intercom 
button, and dials the one- or two-digit code assigned to the desired party. The 
called user’s phone rings, and an intercom lamp, if provided, flashes. With this 
feature, a group of users who frequently call each other can do so by pressing one 
button and dialing a one- or two- digit code instead of dialing an extension 
number.
Internal Automatic Answer
Allows specific telephones to answer incoming internal calls automatically. This 
feature is intended for use with telephones that have speakerphones or headsets. 
A user simply presses an Internal Automatic Answer feature button, and calls are 
automatically answered when the telephone is idle. Internal calls can be 
answered using automatic answer, but only attendants can use automatic answer 
to answer external calls directed to the attendant.
Last Number Dialed
Allows a user to automatically redial the last number dialed. The system saves the 
first 24 digits of the last number dialed, whether the call attempt was manually 
dialed or dialed using Abbreviated Dialing. When the user presses the Last 
Number Dialed button or dials the Last Number dialed feature access code, the 
system places the call again.
Leave Word Calling
Allows internal system users to leave a short preprogammed message (usually 
“Call” with the calling user’s name, extension number, and the time of the call) for 
other internal users. When the message is stored on the system, the message 
lamp on the called telephone automatically lights. Leave Word Calling messages 
can be retrieved using a telephone display, Voice Message Retrieval, or AUDIX. 
Messages may be retrieved in English, French, Italian, Spanish, or a user-defined 
language.
Line Lockout
Removes single-line telephone extension numbers from service when users fail to 
hang up after receiving dial tone for 10 seconds (default) and then an intercept 
tone for 30 seconds (default). These intervals are administrable. The 
out-of-service condition lasts until the telephone user hangs up the phone. 
						

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
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Listed Directory Number
Allows outside callers to access your attendant group in two ways, depending on 
the type of trunk used for the incoming call. You can allow attendant group access 
via incoming direct inward dial trunks, or you can allow attendant group access via 
incoming central office and foreign exchange trunks. 
Long Hold Recall Warning
Gives a visual or audible warning on the telephone set that the administered hold 
time limit has been exceeded for the call on hold. This serves as a reminder if a 
caller has been put on hold for a long time. The characters “hr” will appear on 
display telephones.
Loudspeaker Paging Access
Provides attendants and telephone users dial access to voice-paging equipment. 
As many as nine paging zones can be provided by the system, and one zone can 
be provided that activates all zones at the same time. A zone is the location of the 
loudspeakers — for example, conference rooms, warehouses, or storerooms. A 
user can activate this feature by dialing the trunk access code of the desired 
paging zone, or the access codes can be entered into Abbreviated Dialing Lists. 
Once the user has activated this feature, the user simply speaks into the handset 
to make the announcement.
Deluxe Loudspeaker Paging Access (called Deluxe Paging) provides attendants 
and telephone users with integrated access to voice-paging equipment and Call 
Park capabilities. When Deluxe Paging is activated, the call is automatically 
parked. The parked call returns to the user that parked the call with distinctive 
alerting when the time-out interval expires.
Malicious Call Trace
Allows a user to trace malicious calls. You define a group of terminal users who 
can notify others in the group when they receive a malicious call. These users can 
then retrieve information related to the call. Using this information, the user can 
identify the malicious call source or provide information to personnel at an 
adjacent system to complete the trace. It also allows the user to record the 
malicious call. 
						

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
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Manual Message Waiting
Allows multi-appearance telephone users to light the status lamp associated with 
the manual Message Waiting button at another multi-appearance telephone. They 
do this by simply pressing a button on their own telephone. This feature can be 
administered only to pairs of telephones such as those of a secretary and an 
executive. The secretary might press the button to signal to the executive that a 
call needs answering or someone has arrived for an appointment. The executive 
might use the button to indicate that he or she should not be disturbed.
Manual Originating Line Service
Connects single-line telephone users to the attendant automatically when the user 
lifts the handset. The attendant number is stored in an Abbreviated Dialing list. 
When the telephone user lifts the handset, the system automatically routes the 
call to the attendant using the Hot Line Service feature.
Manual Signaling
Allows one user to signal another user. The receiving user hears a 2-second ring. 
The signal is sent each time the button is pressed by the signaling user. The 
meaning of the signal is prearranged between the sender and the receiver. 
Manual Signaling is denied if the receiving telephone is already ringing from an 
incoming call. 
Message Retrieval
Users can retrieve messages in two ways:
nDisplay Retrieval — Users having digital telephones with displays or a 
personal computer integrated with a telephone can display messages.
nSpeak-to-Me — Using any touch-tone telephone, users can dial the 
Speak-to-Me service and hear a synthesized voice read their messages 
over the telephone.
Misoperation Handling
Defines how calls are handled when a misoperation occurs. A misoperation is 
when calls are left on hold when the controlling station goes on hook.
For example, a misoperation can occur under either of the following conditions:
nIf a user hangs up prior to completing a feature operation (in some cases, 
hanging up completes the operation, as in call transfer). If, for example, a 
user places a call on hold, begins to transfer the call, dials an invalid 
extension number, and then hangs up, that is a misoperation.
nWhen the system enters night service while attendant consoles have calls 
on hold. 
						

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
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The system administrator can alter the standard Misoperation Handling to ensure 
that an external caller is not left on hold indefinitely, or dropped by the system 
after a misoperation with no way to reach someone for help.
This feature is currently used only in France and Italy.
Multi-Appearance Preselection and Preference
Provides options for placing or answering calls on selected call appearances. 
Ringing Appearance 
Preference automatically connects a user to the incoming 
ringing call when the user picks up the handset. 
Idle Appearance Preference 
automatically connects a user to an idle appearance. 
Preselection allows the user 
to manually select an appearance. Preselection is used, for example, when a user 
wants to reconnect with a held call or when a user wants to activate a feature. 
Preselection can be used with a feature button. For example, if a user presses an 
Abbreviated Dialing button, the call appearance is automatically selected and, if 
the user picks up the handset within 5 seconds, the call is automatically placed. 
The Preselection option overrides both of the other preference options.
Music-on-Hold Access
Automatically provides music, silence, or tone to a caller. Music lets the caller 
know that the connection is still valid. 
Night Service
There are five Night Service features:
nHunt Group Night Service allows an attendant or a split supervisor to 
assign a hunt group or a split to Night Service mode. All calls for the hunt 
group are then redirected to the hunt group’s designated Night Service 
extension. When a user activates Hunt Group Night Service, the 
associated button lamp lights.
nNight Console Service directs all calls for primary and daytime attendant 
consoles to a night console. When a user activates Night Console Service, 
the Night Service button for each attendant lights and all attendant-seeking 
calls (and calls waiting) in the queue are directed to the night console. To 
activate and deactivate this feature, the attendant presses the Night button 
on the principal attendant console or designated console.
nNight Station Service directs incoming calls for the attendant to designated 
extensions. Attendants can activate Night Station Service by pressing the 
Night button on the principle console if there is not an active night console. 
If the night station is busy, calls (including emergency attendant calls) 
receive a busy tone. The calls do not go into the attendant queue. 
						

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
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nTrunk Answer from Any Station allows telephone users to answer all 
incoming calls to the attendant when the attendant is not on duty and when 
other voice terminals have not been designated to answer the calls. The 
incoming call activates a gong, bell, or chime and a voice-terminal user 
dials an access code to answer the call.
nTrunk Group Night Service allows an attendant or a designated telephone 
user to individually assign a trunk group or all trunk groups to the night 
service mode. Specific trunk groups individually assigned to the service are 
in Individual Trunk Night Service Mode. Calls coming into these trunk 
groups are redirected to designated night service extensions. Incoming 
calls on other trunk groups are processed normally.
Outgoing Call No-Answer (by Call Type)
Disconnects unanswered outgoing calls after a predetermined amount of time. 
When local, toll, or international calls go unanswered after a certain amount of 
time, the switch disconnects the call. The caller hears busy tone followed by 
howler tone. This feature requires that the country code is set for China.
Pass Advice of Charge Information to World
Class BRI Endpoints
Provides Advice of Charge (AOC) information to World Class BRI (WCBRI) 
endpoints. On a call using a WCBRI endpoint, AOC information will be displayed 
on the endpoint after the call has completed and the far end has hung up.
Personal Station Access 
Allows users to transfer their telephone station preferences and permissions to 
any other compatible telephone. This includes the definition of terminal buttons, 
abbreviated dial lists, and Class-of-Service and Class-of-Restrictions 
permissions. It can be used on-site or off-site (with DEFINITY Extender). This has 
several telecommuting applications. For example, several telecommuting 
employees can share the same office on different days of the week. The 
employees can easily and remotely make the shared telephone “theirs” for the 
day. Remote use requires DEFINITY Extender.
With the hoteling application, this feature is used as a lock and key to prevent 
unauthorized access.
Personalized Ringing
Allows users of certain telephones to uniquely identify their own calls. Each user 
can choose one of up to eight possible ringing patterns. The ringing patterns are 
tone sequences consisting of different combinations of three tones. With this 
feature, users working closely in the same area can each specify a different 
ringing pattern to better identify their own calls. 
						

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
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Power Failure Transfer
Provides service to and from the local telephone company central office, including 
Wide Area Telecommunications System, during a power failure. This allows users 
to make or answer important or emergency calls during a power failure. This 
feature is also called Emergency Transfer. 
Priority Calling
Allows a user to ring another telephone with a distinctive signal that tells the called 
party that the incoming call requires immediate attention. The called party can 
then handle the call accordingly. A user activates priority calling by dialing a 
Priority Calling access code or by pressing a feature button, followed by the 
extension number. A user can use Priority Calling only if the telephone has been 
administered with the required class of service.
Privacy — Attendant Lockout
Prevents an attendant from reentering a multiple-party call that is being held on 
the console unless the attendant is recalled by one of the parties on the call. This 
feature is administered on a system-wide basis and is either activated or not 
activated.
Privacy — Auto Exclusion
With Auto Exclusion active, the Manual Exclusion feature can be automatically 
activated on a class-of-service (COS) basis. If the COS for Automatic Exclusion is 
set to yes, then exclusion is automatically activated when you go off hook on a 
telephone set which has an Exclusion button assigned.
With Automatic Exclusion active, a held exclusion call can be taken off hold by 
any telephone user with an appearance of the extension that put the call on hold.
Privacy — Manual Exclusion
Allows multi-appearance telephone users to keep other users with appearances 
of the same extension number from bridging onto an existing call. Exclusion is 
activated by pressing the Exclusion button on a per-call basis.
Public Network Call Priority
Provides call retention, forced disconnect, intrusion, mode-of-release control, and 
re-ring to switches on public networks. Different countries frequently refer to these 
capabilities by different names.