Lucent Technologies DEFINITY Business Communications System And GuestWorks Instructions Manual

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
About This Document 
xxi How to use this document 
How to use this document
Read Chapter 1, New Features for Issue 6, to learn about the new features and 
hardware for DEFINITY BCS and GuestWorks Issue 6. Review Chapter 2, 
Introduction, to get a basic understanding of the system. Next, review Chapter 3, 
Industry Applications, since it discusses specific applications that may help you 
apply the system creatively. Although the applications may not describe your 
business or situation exactly, scanning the examples will help you to generate 
ideas that do apply to your business.
Read the more in-depth discussions of general applications in Chapters 4 
through 14 selectively, focusing on the solutions that suit your circumstances.
Appendix A lists all of the system features and includes a short description of each 
feature. These feature descriptions help you understand the features as well as 
the scope of the system capabilities. Appendix B lists the DEFINITY Enterprise 
Communications Server (ECS) features that are not supported on the DEFINITY 
BCS or GuestWorks offers. The remainder of the book presents important 
reference material.
Conventions used in this document
The following conventions are used:
nThe term system or switch is used to represent the DEFINITY BCS and 
GuestWorks products. The term 
switch is also used to represent other 
telecommunications switching products.
nDEFINITY BCS is used for general telecommunications applications, and 
GuestWorks is used for hospitality applications.
nIssue 6 of DEFINITY BCS and GuestWorks is part of the DEFINITY ECS 
Release 8 product.
Trademarks
The following trademarks and registered trademarks of Lucent Technologies are 
used in this document:
n5ESS®
nAUDIX®
nCALLMASTER®
nCentreVu®
nCONVERSANT®
nDEFINITY®
nGuestWorks® 
						

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
About This Document 
xxii Trademarks 
nGuideBuilder™
nINTUITY™
nMERLIN Legend®
nMERLIN Magix™
nPassageWay®
nProLogix™
nTransTalk®
The following are trademarks or registered trademarks of other companies used 
in this document:
nAdobe and Acrobat are registered trademarks of Adobe Systems Inc.
nDATAPHONE and MEGACOM are registered trademarks of AT&T.
nFastCall is a registered trademark of Aurora Systems, Inc.
nHayes is a registered trademark of Hayes Microcomputer, Inc.
nIBM is a registered trademark of International Business Machines.
nIntel is a registered trademark of Intel, Inc.
nMacintosh is a registered trademark of Apple Computer, Inc.
nMicrosoft, MS-DOS, and Windows are registered trademarks of Microsoft 
Corporation.
nNOVELL is a registered trademark of Novell, Inc.
nPhoneLine is a registered trademark of CCOM Information Systems.
nSNAP! Middleware is a product of Algo Communications, Inc. 
manufactured for Lucent Technologies.
nSoundStation and SoundStation EX are registered trademarks of Polycom, 
Inc.
nUNIX is a registered trademark of The Open Group in the United States 
and other countries, licensed exclusively through X/Open Company 
Limited. 
						

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
About This Document 
xxiii Where to find related documents 
Where to find related documents
See Appendix C, Related Documents, for a detailed list of documents related to 
the DEFINITY BCS and GuestWorks offers. Use these documents to help 
administer, maintain, and operate the system.
With each system that is shipped from the factory, you will receive a compact disc 
(CD-ROM) that contains most of the supporting documents listed in Appendix C
. 
These documents can be viewed and printed from a personal computer. The 
order number for the CD-ROM is 555-233-813.
!CAUTION:
Not all features in these reference documents will be available with 
DEFINITY BCS or GuestWorks. See Appendix A for a list of the supported 
features, and Appendix B for a list of the features not supported.
How to order related documents
Lucent Technologies Publications Center
2855 N. Franklin Road
Indianapolis, IN 46219
U.S.
U.S. Voice: 1 888 582 3688
U.S. Fax: 1 800 566 9568
Canada Voice: +1 317 322 6619
Europe, Middle East, Africa Voice: +1 317 322 6416
Asia, China, Pacific Region, Caribbean,
Latin America Voice: +1 317 322 6411
Non-U.S. Fax: +1 317 322 6699
How to comment on this document
Lucent Technologies welcomes your feedback. Please fill out the reader comment 
form and return it. Your comments are of great value and help improve our 
documentation.
If the reader comment form is missing, fax your comments to +1-303-538-1741, 
and mention this document’s name and number, 
DEFINITY® BCS and 
GuestWorks® Issue 6 Overview (555-231-208, Issue 1). 
						

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
About This Document 
xxiv How to comment on this document  
						

							New Features for Issue 6 
1-1  
1
DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
1
New Features for Issue 6
The following features and hardware are new for this release:
n13-digit Authorization Codes, increased from a maximum of seven digits 
(see Page A-11
)
n6200 analog telephone native support (see Page 4-3)
n64 bridged call appearances, increased from a maximum of 26 bridged 
appearances (see Page A-13
)
n6400 tip/ring module (see Page 4-4)
nAdministrable loss plan (see Page A-6)
nAttendant Vectoring (see Page A-44)
nAuto Exclusion (see Page A-30)
nAutomatic Selection of Direct Inward Dialing Numbers (DID) to Guest 
Rooms (see Page 7-5
) 
nBellcore calling name ID and Caller ID telephone type (see Page A-12)
nCallMaster V native support
The CallMaster V telephone can now be administered with a native 
telephone type.
nCentralized voice mail via interswitch mode codes (see Page A-47)
nCircular hunt groups (see Page A-33)
nCrisis Alert to Pager (see Page 7-5)
nE&M Continuous and Pulsed Signaling (see Page A-50)
nFast analog modem support
Analog ports on the switch have been tested to be compatible with the V.90 
standard for 56 Kbps modems.
nGroup call pickup (see Page A-15)
nISDN Restricted Presentation (see Page A-52)
nJapanese national private networking support (see Page A-48) 
						

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
New Features for Issue 6 
1-2  
1
nLong hold recall warning (see Page A-26)
nMultiple Public Network Calling/Connected Numbers/System (see 
Page A-52
)
nOptical drive to replace tape drive for “r” systems
A new read/write optical disk drive has replaced the cartridge tape system 
for all new “r” systems.
nOutgoing call no-answer by call type (see Page A-29)
nPass Advice of Charge to World Class BRI Endpoints (see Page A-29)
nReset shift call (see Page A-32)
nSpecial Dial Tone (see Page A-33)
nStation self-display (see Page A-34)
nSuite Check-in and Station Hunt Before Coverage (see Page 7-5)
nTime supervision and forced release (see Page A-35)
nTN793B/TN2793B Analog Line 2-wire, 24-port circuit pack with caller ID
These circuit packs provide the capability to view, on an analog Caller ID 
display, the telephone number and name of the calling party, and time and 
date of the call. This circuit pack is used primarily with stand-alone Caller 
ID units and Caller ID hospitality telephones provided by Teledex and 
Te l e m a t r i x .
nTN797 combination board (analog line/CO trunk)
This board provides a new combination eight-port analog trunk and line 
circuit pack (TN797). With this board, you can administer any of the eight 
ports of this analog circuit pack as a:
— Central Office trunk, either loop start or ground start
— CAMA E911 trunk
— Direct Inward Dialing trunk, either wink start or immediate start
— An analog line, on or off-premises, with or without LED message 
waiting indication (MWI). However, this circuit pack does not support 
neon message waiting lamps.
nTransfer Abort (see Page 4-10)
nTransfer Recall (see Page A-36)
nX-station mobility (see Page 5-5). 
						

							Introduction 
2-1  
2
DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
2
Introduction
DEFINITY BCS and GuestWorks organizes and routes voice, data, image, and 
video transmissions (see Figure 2-1
). The transmitted information is usually 
digitized (distilled into representative sequences) as it is switched (organized and 
routed), but the system can also receive and transmit analog information.
Figure 2-1. DEFINITY BCS and GuestWorks1) Voice 3) Image/Facsimile
2) Data 4) Video 
						

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Introduction 
2-2 The system’s advantages 
2
The system’s advantages 
This is an affordable system that handles basic telephony traffic as efficiently as 
any system available. The system can accommodate most related equipment, 
and its modular design allows for system updates. These capabilities mean that 
the system offers your business an exciting array of practical, solutions-oriented 
features. 
The system adapts to global protocols
The system’s open architecture and modular design 
make it compatible with a wide variety of hardware 
and software
 — both Lucent Technologies tools and 
tools from other vendors. These may include personal 
computers and shared servers, terminals, data access 
equipment, telephones, fax machines, and property 
management equipment. Multilingual options are 
available for messaging and telephones. The system 
was designed to accommodate both existing and 
future global communications protocols. It is adaptable 
to varying standards world-wide, providing efficient 
digital switching even when connected to conventional 
networks.
The system expands to match business growth
Modular port circuits, carriers (circuit shelves), and 
cabinets can be added to accommodate growth up 
to 25000 stations. Each system can also network to 
other systems (Lucent Technologies systems or other 
types) to service many simultaneous voice, data, 
image, and video transmissions.
The system integrates related tools
The system not only communicates with most net-
works and equipment throughout the world, but also 
unifies them by translating protocols as necessary. 
The system is designed to accommodate multimedia 
and network integration tools, in addition to features 
that integrate computer and telephone. The system’s 
integration capabilities and its association with lead-
ing-edge tools enhance the value of your related tele-
communications investments. 
						

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Introduction 
2-3 How the system communicates worldwide 
2
The system is reliable and recoverable
The system is reliable by design. If adjuncts connected 
to the system should fail, the system keeps working 
until those adjuncts are restored. If the disturbance is 
great enough that the system is disabled along with 
those other adjuncts, the modular design provides 
many options for getting your communications back 
into service quickly.
The system is a global platform
The system is compatible with video teleconferencing 
systems and desktop network management 
applications.
It accommodates existing and emerging worldwide 
standards and protocols.
It offers multilingual options for some applications.
Messaging services, world-class call features, 
multilanguage displays, and multilanguage voice 
messaging prompts augment your communications 
with associates and enhance business transactions 
around the globe.
NOTE:
Some applications and products are unavailable in some countries. Please 
check with your local distributor for further information about which features 
and applications are available to you.
The following section provides detailed information on why the system is the best 
choice for serving your global communications needs.
How the system communicates 
worldwide
The system adapts to the different telecommunication standards around the 
world, allowing you to use the same communications system in various countries. 
The following capabilities are of particular interest to organizations that do busi-
ness throughout the world:
nThe system provides flexible language displays that allow you to administer 
the language in which messages are displayed on telephones.  
						

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Introduction 
2-4 How the system communicates worldwide 
2
nTerminal Translation Initialization (TTI) allows you to provide telephone 
service on demand as needs change. 
nMusic-on-Hold for Analog Ports allows the music-on-hold device to be 
connected to analog line ports.
nWorld Class Routing/Automatic Route Selection (ARS) allows flexible call 
routing for any type of national or international dialing plan. It consists of 
the following capabilities:
— Flexible dialing
— 18-digit routing
— Automatic Route Selection (with International Direct Distance dialing 
calls and interexchange carrier access)
— Automatic Alternate Routing for private networking
— Digit conversion.
nQSIG Global Networking provides compliance with the European 
Computer Manufacturers Association Integrated Services Digital 
Network-Primary Rate Interface specifications. This interface supports 
voice and data basic call setup.
nEnhanced ISDN capabilities include the following:
— Support for either Basic Rate Interface A-law or Basic Rate Interface 
Mu-law companding
— Support of Integrated Services Digital Network (ISDN) slot maps to 
provide ISDN capabilities in countries that require them
— QSIG Basic Global Networking.
nDigital signaling support is available for countries that require it.
nGeneralized Multifrequency-Compelled Signaling allows 18 digits on 
Multifrequency-Compelled facilities for incoming calls. Multifrequency 
Russian is also supported.
nMultifrequency-Espanol interregister signaling needed in Spain for its E1 
digital connectivity is supported. The protocols supported are the Public 
Network 2/5 and the IBERCOM 2/6.
nCut-through on central office trunks provides connection to the central 
office immediately after the trunk access code is dialed and checks the 
digits for toll restriction.
nAdded Restriction Checks allow you to block the connection of public 
network trunks to other public network trunks to allow compliance with local 
standards and regulations.
nAdministrable Call Progress Tones allow you to select the dial tone, busy 
tone, ringback, reorder, and other tones that conform to local standards.
nAdministrable Ring Cadence allows you to select the ring cadence for 
analog telephones to conform to local standards.