Lucent Technologies DEFINITY Business Communications System And GuestWorks Instructions Manual

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Features Not Supported 
B-3  
B
— DEFINITY / OMD QSIG Integration
— Distributed Communications System Interworking
— Manufacturers Specific Information
— Message Waiting Indication
— Lucent “VALU” features
— Path Replacement
— Supplementary Services with Rerouting
— Temporary Signaling Connections (Call-Independent Signaling 
Connections)
— Uniform Dial Plan
nReason Codes
nService Observing
— Remote by Feature Access Code
— Vector Directory Numbers
nSurvivable Remote Expansion Port Network
nTenant Partitioning
nTimed After Call Work Code
nVoice Recognition Integration
nVoice Recognition Unit
nVu Sta ts
nWideband Switching. 
						

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Features Not Supported 
B-4  
B 
						

							Related Documents 
C-1 Reference documents 
C
DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
C
Related Documents
This appendix includes a brief description of documents that are used with the 
DEFINITY BCS and GuestWorks offers.
NOTE:
Some of these documents contain information about features not supported 
with the DEFINITY BCS or GuestWorks offers. See Page B-1
 for a listing of 
the features not supported with these systems. 
To order copies of these documents, refer to the ordering information on the back 
of the title page.
Reference documents
A CD-ROM that contains all of the documents referenced in this section. The 
documents are presented in “pdf” format using the Adobe® Acrobat® reader.
Gives a high-level overview of what is new in DEFINITY ECS R8, the base load 
for DEFINITY BCS and GuestWorks Issue 6. Describes the hardware and 
software enhancements and lists the problem corrections for this release. It also 
includes any last-minute changes that come in after the remaining documents 
have gone to production.
DEFINITY® ECS Documentation Library555-233-813
DEFINITY® ECS Change Description555-233-411 
						

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Related Documents 
C-2 Reference documents 
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Provides hardware descriptions, site requirements, technical specifications, and 
capacity limits.
Describes the property management system (PMS) interface for several Lucent 
Technologies systems. Provides detailed interface specifications. Written for 
property management system vendors to design products that interface to these 
systems. Includes a description of each protocol mode and feature code. Covers 
the following releases: System 75 R1V3, DEFINITY G1, DEFINITY G3 
Versions 1-4, DEFINITY ECS, and GuestWorks. 
Describes peripheral equipment that can be used with the DEFINITY systems. 
Written for both customers and Lucent Technologies account teams who select 
the correct peripherals to accompany a system. 
 
Written for console operators, telecommunications managers, and other 
telecommunications management personnel with responsibilities for implementing 
a security policy. Discusses security risks and measures that you can take to help 
prevent external telecommunication fraud. Includes specific information on the 
DEFINITY and I
NTUITY systems. 
Describes networking used with the MERLIN LEGEND product. This document 
includes information about the Centralized Voice Mail via Interswitch Mode Codes 
feature.
DEFINITY® ECS System Description555-233-200
DEFINITY® ECS and GuestWorks Property 
Management System Interface Specifications555-231-601
DEFINITY® Terminals and Adjuncts Reference555-015-201
BCS Products Security Handbook555-025-600
MERLIN LEGEND® Network Reference555-661-150 
						

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Related Documents 
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Service documents
Describes how to connect, administer, and test the adjuncts of the GuestWorks 
system. Written for technicians and software consultants. Includes connectivity 
diagrams, administration screens, and hardware testing procedures.
Provides procedures for installing the different system cabinets.
Provides procedures and information for hardware installation and initial testing of 
typical adjuncts and peripherals used with the DEFINITY communications system.
Provides step-by-step procedures for administering features and services on the 
switch.
Provides step-by-step procedures for administering networking features and 
services on the switch. This document includes information about the Centralized 
Voice Mail via Interswitch Mode Codes feature.
GuestWorks® Technician Handbook555-231-109
DEFINITY® ECS Installation, Upgrades and 
Additions for Compact Modular Cabinets555-233-118
DEFINITY® ECS Installation for Single-Carrier 
Cabinets555-233-120
DEFINITY® ECS Installation and Test for 
Multi-Carrier Cabinets555-233-114
DEFINITY® ECS Installation for Adjuncts and 
Peripherals555-233-116
DEFINITY® ECS Administrator’s Guide555-233-506
DEFINITY® ECS Administration for Network 
Connectivity555-233-504 
						

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Related Documents 
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Provides step-by-step procedures for doing basic and advanced administration, 
and basic diagnostics on DEFINITY systems. The Little Instruction Box set 
includes the first three Little Instruction Books.
Provides detailed descriptions of the procedures for monitoring, testing, and 
maintaining each type of system. Included are maintenance commands, 
step-by-step trouble-clearing procedures, the procedures for using all tests, and 
explanations of the system’s error codes.
Provides procedures for upgrading and adding to existing 
si and r systems.
Provides detailed descriptions of the measurement, status, security, and recent 
change history reports available in the system and is intended for administrators 
who validate traffic reports and evaluate system performance. Includes corrective 
actions for potential problems.
DEFINITY® System’s Little Instruction Book for 
Basic Administration555-233-756
DEFINITY® System’s Little Instruction Book for 
Advanced Administration 555-233-757
DEFINITY® System’s Little Instruction Book for 
Basic Diagnostics555-233-758
DEFINITY® System’s Little Instruction Box555-233-908
Maintenance for DEFINITY® ECS R8csi555-230-119
Maintenance for DEFINITY® ECS R8si 555-233-123
Maintenance for DEFINITY® ECS R8r555-233-117
DEFINITY® ECS Upgrades and Additions for R8si555-233-122
DEFINITY® ECS Upgrades and Additions for R8r555-233-115
DEFINITY® ECS Reports555-233-505 
						

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Related Documents 
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User documents
Provides operating instructions for the attendant console. Included are 
descriptions of the console control keys and functions, call-handling procedures, 
basic system troubleshooting information, and routine maintenance procedures. 
Describes how to use the hospitality features of the system. Included are guest 
procedures, front desk procedures, housekeeping staff procedures, 
administration, and reports.
Provides instructions on how to use the new enhancements to the Abbreviated 
Dialing feature.
A complete description of the Basic Call Management System. Includes 
instructions for generating reports; sample reports; explanations of all data in 
reports; information for interpreting reports for call center management; and 
procedures for using the report scheduler.
Telephone Guide Builder is a PC software product that allows you to produce 
laser-printed documentation for specific voice terminals. The software is 
supported by a comprehensive users guide and online help.
DEFINITY® ECS Console Operations555-230-700
DEFINITY® ECS Console Operations Quick 
Reference555-230-890
GuestWorks and DEFINITY® ECS Hospitality 
Operations555-233-755
Using the New Abbreviated Dialing Program 
Feature555-233-705
DEFINITY® ECS Basic Call Management System 
Operations555-230-706
GuideBuilder™ Software for DEFINITY® ECS 
Telephones555-230-755 
						

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
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Describes the INTUITY Lodging call accounting system offered with GuestWorks. 
Provides procedures for setting up reports and capturing call record data. Written 
for customers. Includes accessing the system, managing the database, accessing 
and printing reports, sample reports, backing up the system, and troubleshooting.
Describes how to use the Call Vectoring feature as supported by the DEFINITY 
BCS and GuestWorks offers.
GuestWorks® server INTUITY® Lodging Call 
Accounting User’s Guide555-231-205
DEFINITY® BCS and GuestWorks® Issue 6 Call 
Vectoring Guide555-231-785 
						

							Glossary and Abbreviations 
GL-1  
DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
GL
Glossary and Abbreviations
A
AAR
See Automatic Alternate Routing (AAR)
.
Abbreviated Dialing (AD)
A feature that allows callers to place calls by dialing one or two digits.
AC
1. Alternating current.
2. See Administered Connection (AC)
.
ACA
See Automatic Circuit Assurance (ACA)
.
ACD
See Automatic Call Distribution (ACD)
.
ACU
See Automatic Calling Unit (ACU)
access code
A one- to four-digit dial code used to activate or cancel a feature, or to access an outgoing trunk.
access endpoint
Either a nonsignaling channel on a DS1 interface or a nonsignaling port on an analog tie-trunk 
circuit pack that is assigned a unique extension.
access tie trunk
A trunk that connects a main communications system with a tandem communications system in an 
electronic tandem network (ETN). An access tie trunk can also be used to connect a system or 
tandem to a serving office or service node. Also called access trunk.
ACCUNET
A trademarked name for a family of digital services offered by AT&T in the United States.
AD
See Abbreviated Dialing (AD)
.
ADAP
AUDIX Data Acquisition Package
ADC
See analog-to-digital converter (ADC)
.
ADM
Asynchronous data module 
						

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Glossary and Abbreviations 
GL-2  
Administered Connection (AC)
A feature that allows the switch to automatically establish and maintain end-to-end connections 
between access endpoints (trunks) and/or data endpoints (data modules).
administration group
See capability group
.
Administration Without Hardware (AWOH)
A feature that allows administration of ports without associated telephones or other hardware being 
present.
ADU
See asynchronous data unit (ADU)
.
AE
See access endpoint
.
AIOD
Automatic Identification of Outward Dialing
ALM-ACK
Alarm acknowledge
AMW
Automatic Message Waiting
analog
The representation of information by continuously variable physical quantities such as amplitude, 
frequency, and phase. See also digital
.
analog data
Data that is transmitted over a digital facility in analog (PCM) form. The data must pass through a 
modem either at both ends or at a modem pool at the distant end.
analog telephone
A telephone that receives acoustic voice signals and sends analog electrical signals along the 
telephone line. Analog telephones are usually served by a single wire pair (tip and ring). The 
model-2500 telephone set is a typical example of an analog telephone.
analog-to-digital converter (ADC)
A device that converts an analog signal to digital form. See also digital-to-analog converter (DAC)
.
ANI
See Automatic Number Identification (ANI)
.
ANSI
American National Standards Institute. A United States professional/technical association 
supporting a variety of standards.
answer tone
A high-pitched continuous tone that indicates a data endpoint has answered.
answerback code
A number used to respond to a page from a code-calling or loudspeaker-paging system, or to 
retrieve a parked call.
appearance
A software process that is associated with an extension and whose purpose is to supervise a call. 
An extension can have multiple appearances. Also called call appearance, line appearance, and 
occurrence. See also call appearance
.