Lucent Technologies DEFINITY Business Communications System And GuestWorks Instructions Manual

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Hospitality Solutions 
7-5 Hospitality enhancements 
7
Hospitality enhancements
Recent enhancements to GuestWorks provide additional hospitality features and 
options. The primary enhancements are the following:
nAutomatic Selection of Direct Inward Dialing Numbers for Guest Rooms
nCrisis Alert to Pager
nSuite Check-In
nStation Hunt Before Coverage.
Automatic Selection of Direct Inward Dialing
Numbers for Guest Rooms
This feature allows the system to automatically choose a number from a list of 
available Direct Inward Dialing (DID) numbers that will be assigned to a guest’s 
room extension when checking in. 
With this feature, hotels can give a guest a phone number that is different from 
their room number, thereby protecting the guest’s privacy. When a particular DID 
number is called, the call routes to the guest’s room extension, and covers as if 
the room was called directly. Besides improving guest security, this eliminates the 
need for an attendant or front desk staff to extend a call to a guest room.
Crisis Alert to Pager
The Crisis Alert to Pager feature provides the capability to receive Crisis Alert 
messages on up to three digital pages. The pager call may include various 
information including information indicating that the call is an emergency and 
information about the caller. This information helps the person receiving the Crisis 
Alert page to know where to send the emergency team. 
!CAUTION:
This feature should be used in conjunction with the Crisis Alert to an 
attendant or digital station. It is not recommended as a replacement for the 
attendant or digital station because the paging message may not get an 
immediate response.
Suite Check-In
This feature provides the capability to have the system automatically check-in 
several related extensions with one check-in command. This feature allows hotels 
that offer “suite” rooms with several phones the ability to check in all the phones 
associated with that “suite” at one time. 
						

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Hospitality Solutions 
7-6 INTUITY Lodging 
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Station Hunt Before Coverage
This option works with the Suite Check-In feature. With Station Hunt Before 
Coverage, the call routes to the other phones in the “suite” of rooms before going 
to coverage, if the primary number called is busy. 
INTUITY Lodging
INTUITY Lodging is a messaging system designed especially for lodging 
establishments such as hotels or other lodging providers such as hospitals or 
colleges. The system supplies guests with electronic mailboxes that store voice or 
fax messages. I
NTUITY Lodging serves as a private answering machine for each 
extension.
Users are greeted with spoken prompts that guide them in pressing keypad 
buttons to make choices. Because touch tones are not needed to leave a 
message for a guest, outside callers may use rotary phones.
Hotel guests can leave messages for each other without going through the 
attendant. For incoming calls, an attendant transfers the call to the appropriate 
room. If the guest does not answer the call or if the line is busy, the call is 
automatically transferred to the guest’s voice mailbox, where the caller can leave 
a voice message.
A message-waiting indicator on the guest’s phone notifies the guest that the voice 
mailbox contains messages. Guests may assign a password for accessing 
messages remotely. They can retrieve and save messages from any telephone, 
on or off premises.
Calls are transferred to an attendant when any caller does the following:
nPresses 0 at any time (for assistance) 
nLeaves a maximum-length message 
nStays on the line after leaving a message 
nIs silent when prompted to leave a message.
Fax Messaging
With the Fax Messaging option, the caller can leave a fax by simply pressing a 
key when prompted and starting the fax transmission. The fax is stored until the 
guest, instructed by the system’s voice prompts, does one of the following:
nSends it to the Guest Services fax machine
nPrints it on an in-room fax machine
nRetrieves it into a portable computer
nForwards it to another location. 
						

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Hospitality Solutions 
7-7 INTUITY Lodging 
7
Faxes can also be stored in the administrator’s mailbox for later delivery to a 
guest. This occurs when someone sends a fax to the hotel, but not directly to a 
guest’s mailbox. The administrator can either print the fax or send it to the guest’s 
mailbox. Guests or administrators can also send faxes to multiple locations 
simultaneously.
Language options
Guests can hear voice mail prompts and menus in one of several languages. The 
current set of available languages includes the following:
nAmerican English
nArabic (female voice)
nBrazilian Portuguese
nBritish English
nCanadian French
nGerman
nGreek
nJapanese
nLatin American Spanish
nMandarin Chinese
nParisian French
nRussian.
Any or all of these languages may be installed, but only nine can be made 
available at any one time. The attendant enters the guest’s desired language at 
check-in time. The guests will hear menus and prompts in their chosen languages 
after logging in to retrieve messages. Contact your account representative for 
language options.
Call accounting
The INTUITY Lodging Call Accounting package (an integrated offering from 
Homisco) takes call records supplied by the system, puts the records into a 
standard bill format, and sends the billing information to the property management 
system. When guests check out, their long distance calling charges are printed 
automatically on their bill. This gives you better control over telephone usage 
revenue.  
						

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Hospitality Solutions 
7-8 Xiox Call Accounting 
7
Additional features
INTUITY Lodging includes many features similar to those of DEFINITY AUDIX and 
I
NTUITY AUDIX. (For more information, see Chapter 10, Voice Messaging 
Solutions.) Guests may record their own personal greetings, for example, and 
administrators can send broadcast messages to many recipients simultaneously. 
Mailing lists can be created for specific groups staying at a hotel (for example, a 
convention) so that special messages can be sent to only that group of guests.
When guests change rooms, their voice mailboxes can move with them. 
Attendants can change room A with room B, transfer room A to room B, or merge 
room A with room B so messages are not missed. Passwords and backup 
features protect privacy and ensure that information is not lost.
System administrators have many options for controlling the operation of I
NTUITY 
Lodging. For example, they can do the following:
nSet fax options.
nCustomize the voice prompts.
nDesignate call coverage paths.
nDefine conditions under which callers are automatically sent to an 
attendant.
Xiox Call Accounting
The Xiox Call Accounting works with GuestWorks as an adjunct. Xiox call 
accounting allows hotel management to use their propertys telephone system as 
a major source of revenue by generating the information they need to make 
important decisions about their network and usage. The benefits of Xiox call 
accounting are as follows:
nInstant automatic bill back of guest room telephone charges 
nThe ability to interface with most property management systems for instant 
posting of call charges to guest folios 
nA surcharge on a cost per call or percentage basis can be automatically 
added to guest room calls 
nStandard or custom reports allocate administrative phone costs by 
department 
nAnalysis of traffic to assure the proper mix of lines, trunks, and services 
nAn increase in efficient employee telephone usage.  
						

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Hospitality Solutions 
7-9 Xiox Call Accounting 
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Xiox call accounting focuses on the following areas: 
nRevenue generation 
— Bill back call costs to guests
— Automatically mark up call costs by percentage and/or flat fee on a 
cost per call and/or cost-per-minute basis. 
nCost allocation 
— Accurately charge telecommunications costs to the proper 
department 
— Monitor misuse and abuse 
— Improve employee productivity.
nTraffic engineering integration, analyzing lines, trunks, and services 
— Spot traffic trends and define future projections 
— Instantly redesign your telecommunications network and 
recommend cost saving opportunities at the press of a key 
— Establish the most cost effective telecommunications network of 
lines and services.
Xiox call accounting supports up to 6000 extensions at a single location. 
						

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Hospitality Solutions 
7-10 Xiox Call Accounting 
7 
						

							Data Management Solutions 
8-1 Overview 
8
DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
8
Data Management Solutions
Overview
DEFINITY BCS and GuestWorks are designed for fast, efficient, and reliable 
movement and management of data. All information transmitted through the 
digital system is carried in a digital format. Analog signals — both voice and 
data — are converted to digital form before being switched. Analog data 
compatible with data modules and fax machines can be transmitted through the 
system at speeds up to 28.8 kbps. Digital data can be transmitted at speeds up 
to 64 kbps per channel.
Data communications capabilities
Whether your data environment is asynchronous, synchronous, or a combination 
of both, the system’s data-switching capabilities can greatly enhance your 
company’s data communications. Using the system to switch your company’s 
data has many possible benefits:
nIt can greatly reduce the number of terminals and amount of cabling 
required.
nIt enables employees to gain needed access to host computers, 
applications, and databases.
nIt provides connectivity between different data environments that your 
company may have — asynchronous, synchronous, and personal 
computer environments.
nVoice and data are integrated and transmitted over the same wires; 
employees can exchange data and discuss it over the phone at the same 
time.
nYour data communications system will benefit from many of the system’s 
capabilities. For example, voice features such as Abbreviated Dialing, 
Queuing, and Automatic Route Selection can also be applied to data 
communications. The system’s networking strengths can expand data 
connectivity to wider areas. The system’s management capabilities can 
monitor and control your data communications. 
						

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Data Management Solutions 
8-2 Data management features 
8
The system can be used in a variety of data applications. The applications listed 
below are just a few examples of the many ways in which you can use the system 
to improve your data communications:
nSwitched asynchronous host computer access
nSwitched synchronous host computer access
nPersonal computer networking
nSwitched video conferencing
nFax networking.
See your local distributor for information on how you can make the system’s data 
communications capabilities work for you.
NOTE:
Some features and solutions are unavailable in some countries. Please 
contact your local account manager or authorized Lucent Technologies 
representative for further information about which features and solutions are 
available to you.
Data management features
The system offers a number of data management features to help control your 
data environment and to allow users quick and convenient access to data. 
Appendix A, ‘‘Features’’
, contains a list of these data management features. The 
following list introduces a few of these features:
nAdministered Connections automatically establishes an end-to-end 
connection between two data end points. An administered connection can 
be either permanent or scheduled. The feature supports Auto Restoration 
(preserving the active session) for connections routed over 
Software-Defined Data Network trunks and an administrable retry interval 
(from 1 to 60 minutes) to reestablish a connection. The resulting benefits 
are increased reliability of your data networks and improved disaster 
recovery.
nAlphanumeric Dialing enhances computer dialing by allowing you to place 
a data call by entering an alphanumeric name, making dialing both 
convenient and user-friendly. When an alphanumeric name is entered from 
your terminal, the system converts the name to a sequence of digits by 
searching through an administered alphanumeric dialing table. The system 
then dials those digits just as if you had entered the digits. 
nDefault Dialing enhances computer dialing by allowing you to place a data 
call to a preadministered destination by simply entering a carriage return at 
the “DIAL:” prompt. This gives you a simple method of dialing that number.
nData Call Setup enables you to set up data calls (at any of the 
industry-standard rates) using a telephone or a computer keyboard. 
						

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Data Management Solutions 
8-3 Digital interfaces 
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nData Hot Line enables you to administer a data module so that when the 
module goes off-hook the data call is immediately placed to the 
preassigned number. This feature may also be used to restrict a data 
module to the assigned number only.
nData Protection prevents disruption of data transmissions by the system’s 
other features or tones. Both the originating and terminating ends of the 
call are protected.
nData Communications Access allows you to communicate with a computer 
via analog trunks.
nHost-Computer Access allows data endpoints with data modules to access 
a computer directly.
Digital interfaces
The system offers powerful digital interfaces for voice, data, and integrated 
voice/data transmission. Digital Communications Protocol, a key part of the 
system’s digital architecture, provides integrated voice and data communications 
between terminals and the system. 
The system supports a wide variety of bit-oriented signaling formats on Digital 
Signal Level 1 (1.544 Mbps) facilities, compatible with local CO services, nodal 
network services (such as AT&T MEGACOM
* services), and services conforming 
to European Conference of Postal and Telecommunications standards in the inter-
national marketplace.
The system also implements both standard ISDN interfaces: ISDN Consultative 
Committee for International Telephone and Telegraph Primary Rate Interface and 
Basic Rate Interface. With both interfaces, the system delivers the advantages of 
full end-to-end ISDN connectivity to every desktop.
Digital Communications Protocol
Digital Communications Protocol (DCP), similar to ISDN-Basic Rate Interface, has 
been the architectural foundation for both of Lucent Technologies’ digital systems 
and has for many years provided advanced ISDN-like functions to Lucent 
Technologies systems by integrating voice and high-speed data. DCP continues 
to serve as a key digital interface for the system.
Like ISDN-Basic Rate Interface, DCP defines the communications interface 
between a terminal and the system. It consists of two 64 kbps information (or 
bearer) channels and a separate 8 kbps channel (referred to as a data channel) 
for signaling and control information. Out-of-band signaling via the data channel 
allows the information channels to be used for clear-channel transmission. 
* Registered trademark of AT&T. 
						

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Data Management Solutions 
8-4 Digital interfaces 
8
DCP’s framing structure allows voice, data, and signaling information to be trans-
mitted with low overhead and be virtually free of errors. DCP transmits at a rate 
of 8000 frames per second or 160 kbps. DCP allows data and digitized voice to be 
multiplexed on two twisted pairs, terminating in a standard telephone jack.
The 6416D+M and 6424D+M DCP telephones are of special interest for data 
management. These telephones uses DCP to provide the full capabilities of digital 
voice and data, but also provides an analog port for data connectivity. This is 
important for business people who use laptop computers with analog modems. 
Users can connect their laptop computers to the telephone for data, and use the 
telephone for simultaneous voice calls, all through a single pair of wires.
ISDN-PRI
ISDN-PRI delivers ISDN service to the system for high-speed connectivity to the 
public switched telephone network and to other systems in a private or public 
network. It can also be used to connect to host computers that support the 
interface. PRI provides 24 64 kbps channels arranged in the North American 
ISDN standard of 23B plus D. That is, the 24 channels are divided into 23 bearer 
(B) channels at 64 kbps for information transmission and one signaling (D) 
channel at 64 kbps for control and signaling. Outside the United States, the 
system supports ISDN-PRI using the international E1 format, which provides 30B 
plus D. 
The system offers applications that use the ISDN-PRI. See the Network Solutions 
section for information on these applications.
World-Class BRI
World-Class BRI provides an international BRI platform that offers multiple 
protocol options to meet specific country and application requirements. It provides 
access to Video Conferencing, Desktop Video Conferencing, Data Transmission, 
and other nonvoice-based applications that use BRI as a communication 
interface. Voice access is not supported, though voice features are not blocked for 
World Class BRI terminals.
World class BRI devices must be administered as the type “wcbri.” You select a 
country protocol for each terminal that will use the feature. This selection deter-
mines both the code set modifications required to meet the national standards, as 
well as the terminal initialization procedures, if required.