Lucent Technologies DEFINITY Business Communications System And GuestWorks Instructions Manual

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Voice Messaging Solutions 
10-3 DEFINITY AUDIX messaging system 
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Reliability and security
The TN568 alarm circuit pack on the DEFINITY AUDIX system has its own 
processor that allows maintenance and diagnostic access if the main processor 
fails. A series of LEDs on the faceplate lets on-site technicians check system 
status. There also is a robust set of built-in diagnostics that technicians can 
access either on-site or remotely through a separate modem. A special 
alarm-originating feature helps speed problem diagnosing and correction.
The system routinely performs self diagnostics. If it detects a problem, the system 
automatically dials a remote maintenance center and produces a detailed alarm 
message with diagnostic specifics. The remote maintenance center staff 
responds quickly via the remote access port and external modem to perform fur-
ther diagnostics, isolates the problem, and takes corrective action. As a back-up, 
the DEFINITY AUDIX system can send an alarm message to the switch.
Easy installation and expansion
Lucent Technologies specifically designed the DEFINITY AUDIX system for easy 
installation. There are no special power or cabling adjustments required. 
System expansion is simple. All the hardware required for the full 12 ports is 
included in the initial DEFINITY AUDIX system. If you start with fewer than 12 
ports initially, Lucent Technologies can then activate additional ports through a 
simple software change that technicians download remotely. There is no need to 
modify the basic hardware.
Improved clarity
A speech processing algorithm developed at Bell Laboratories encodes 
at 16 kbps, giving the DEFINITY AUDIX system a major advantage over its 
competitors in that it can store more messages in a smaller space. 
The algorithm also improves the speech quality; it provides superior voice quality 
in system prompts, users’ personalized greetings, and the voice messages them-
selves. Bell Laboratories’ listening studies show that the message playback clarity 
is unsurpassed in the voice messaging industry.
Enhanced speed-up/slow-down of message playback is now offered because of 
this new algorithm with no loss of clarity. DEFINITY AUDIX system users can play 
back messages twice as fast or at half speed with no distortion in pitch. 
						

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Voice Messaging Solutions 
10-4 DEFINITY AUDIX messaging system 
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The best solution worldwide
Lucent Technologies offers the DEFINITY AUDIX system in the same countries as 
the DEFINITY BCS. Prompts are available in several languages. (Contact your 
local representative for information on available languages.) Lucent Technologies 
will continue to develop a wide variety of languages and bilingual capabilities. 
Contact your account representative for the latest options.
Summary of DEFINITY AUDIX features
DEFINITY AUDIX is a powerful voice mail system that enables you to create, 
store, send, and receive spoken messages electronically. Spoken prompts guide 
you as you enter simple one- or two-key commands at a touch-tone telephone. 
Subscribers can use the system 24 hours a day, sending and retrieving messages 
from any touch-tone telephone. The DEFINITY AUDIX system also helps to 
protect sensitive information by requiring users to enter a combination of 
subscriber login codes and passwords before granting access to the system.
Whenever you call the DEFINITY AUDIX system, you interact with it by entering 
commands through your telephone’s touch-tone keypad. You simply specify the 
desired activity, and follow the voice prompts for the desired task.
Special multimedia-processing features include Voice Mail, Call Answering, Out-
calling, Multilevel Automated Attendant, and Bulletin Board. The following is a 
summary of DEFINITY AUDIX capabilities:
nShared Extensions provide personal mailboxes for persons sharing a 
phone.
nMultiple Personal Greetings allow subscribers to prepare a pool of up to 
nine personal greetings to save time and provide more personal customer 
service. Separate messages can indicate the subscriber is on the phone, 
away from the desk, on vacation, etc. Different messages also can apply to 
internal, external, or after-hours calls.
nMessage Manager is an advanced desktop application that runs on a 
Windows personal computer, providing powerful and intuitive access to 
DEFINITY AUDIX messaging features through a customer-provided 
TCP/IP Local Area Network. The applications graphical user interface 
allows easy access to voice mail on a DEFINITY AUDIX system. The 
Message Manager interface is often faster and more efficient than 
accessing messages through the telephone. Message Manager is an 
optional feature that must be purchased separately. For more information, 
see Page 10-6
.
NOTE:
The DEFINITY AUDIX system does not support fax messages. 
						

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
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nPriority Messaging places important messages ahead of others.
nOutcalling automatically dials a prearranged phone number or pager when 
messages are received in a subscriber’s mailbox.
nPriority Outcalling provides outcalling notification of priority messages only.
nBroadcasting allows the same message to be sent to multiple recipients or 
to all subscribers on the system.
nSystem Broadcast capabilities are available in two forms: Broadcast Voice 
Mail and Login Announcement.
nAUDIX Directory allows subscribers to “look-up” the extension number of 
any other subscriber by simply entering that other user’s name on the 
telephone keypad.
nPersonal Directory shortens the time required to locate correct names by 
accessing a user-customized list in the Names Directory.
nCall Answering for Nonresident Subscribers provides DEFINITY AUDIX 
system mailboxes for subscribers who do not have an extension number 
on the system.
nFull Mailbox Answer Mode informs callers whenever messages cannot be 
left because there is no more room in a subscriber’s mailbox.
nName Record by Subscriber lets subscribers record their own names on 
the system.
nAutomatic Message Scan plays all new messages in part or in their entirety 
without requiring the subscriber to press additional buttons
 — a feature 
particularly beneficial to users of car phones.
nSending Restrictions by Community provides the capability to limit the 
communities of callers who can communicate via DEFINITY AUDIX Voice 
Messaging.
nGroup Lists allows subscribers to create mailing lists of up to 250 people to 
use for broadcasting messages. 
nMessage Forwarding lets subscribers forward messages they have 
received, with or without attached comments.
nName Addressing allows subscribers to enter the name of a message 
recipient if the recipient’s extension number is not known. 
nPrivate Messaging is a special coding feature that prevents recipients from 
forwarding sensitive messages to others. 
nLeave Word Calling allows subscribers to simply press a button on their 
telephones to leave a standard 
call me message on any extension. 
nOn-Line Help provides subscribers with instant access to voiced 
instructions at any point in the process. 
						

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Voice Messaging Solutions 
10-6 INTUITY AUDIX voice messaging 
10
INTUITY AUDIX voice messaging
The INTUITY AUDIX system allows you to record, distribute, and receive messages 
in various mediums. I
NTUITY AUDIX is the product-of-choice with the GuestWorks 
offer. The system runs on a dedicated computer connected to the switch and 
allows the transfer of voice and fax communications to and from the switch via 
analog voice ports and also allows data communications to and from the switch 
via a data link.
The I
NTUITY AUDIX system offers everything you get with DEFINITY AUDIX plus 
Fax Messaging and enhanced Message Manager features.
Fax Messaging
INTUITY Fax Messaging works with the INTUITY Lodging application to allow 
subscribers to use their I
NTUITY Lodging mailboxes for fax messaging. With 
I
NTUITY Fax Messaging, subscribers may receive, create, send, and forward fax 
messages. Subscribers may also use the I
NTUITY Fax Messaging application to 
create special mailboxes for each of your fax machines. These mailboxes (known 
as guaranteed mailboxes) accept fax telephone calls when the fax machine is 
busy and then deliver the fax to the fax machine when the fax machine is 
available.
Message Manager
The INTUITY Message Manager provides access to INTUITY AUDIX voice 
processing features on a personal computer connected to a local area network 
(LAN). It also works with DEFINITY AUDIX. This feature requires three 
components:
nThe AUDIX server software may be purchased with the INTUITY AUDIX 
System with an I
NTUITY Message Manager Right-to-Use. Also, this feature 
has I
NTUITY AUDIX hardware requirements. 
nThe Message Manager software diskettes can be purchased separately 
and are installed either on each user’s PC or on a LAN server.
nThe local area network is owned and maintained by the customer and must 
meet certain requirements for the I
NTUITY Message Manager feature to 
work.
Message processing features available at a subscriber’s PC with I
NTUITY Mes-
sage Manager include the following:
nLooking at up to 16 message headers at a time and listening to messages 
in the order you choose. For subscribers who get many messages, this 
provides an easy way to view and prioritize the messages.
nAbility to send and receive fax-only or voice-fax messages, to view faxes 
on your PC, and optionally to print faxes. 
						

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nRecording, addressing, and scheduling messages.
nReplying to messages and forwarding messages.
nAnnotating messages with a short subject line.
nSetting up mailing lists on-line with easy text entry and editing. You can see 
the lists on-line and print lists on any local or network printer.
nSetting up personal greetings, multiple personal greetings, or multilingual 
greetings on-line makes it easier for you to manage and maintain your 
greetings, and annotating your greetings helps jog your memory.
nBrowsing the subscriber directory.
nAdministering Outcalling notification on-line with easy text entry and 
editing.
nStoring (archiving) voice messages on your PC for a permanent record of 
voice mail when needed.
NOTE:
Message Manager does not operate with guest accounts on INTUITY 
Lodging. It only operates with subscribers of I
NTUITY AUDIX.
Vo i c e  D i r e c t o r
Voice Director allows an INTUITY AUDIX subscriber to call, send a message, get a 
call transferred, or forward a message by saying the name of that person instead 
of keying in that person’s extension number.
INTUITY Lodging
INTUITY Lodging is a separate application from INTUITY AUDIX and is used to 
support voice messaging for guest mailboxes. I
NTUITY Lodging was designed 
specifically for the hospitality industry. The system is described in Chapter 7, 
‘‘Hospitality Solutions.’’
Voice messaging systems and call
coverage
The DEFINITY AUDIX and INTUITY AUDIX systems can be set up as the last 
points on a coverage path. Calls are then redirected to AUDIX if they are not 
answered by a previous station on the path. In addition, a secretary or messaging 
agent who answers a call can transfer a caller to the AUDIX system “mailbox” of 
the original called party upon request. The caller may prefer to leave a voice mail 
message if the message is personal, lengthy, or highly technical. 
						

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Voice Messaging Solutions 
10-8 Mode Code interface 
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Many other options are available for maximum flexibility: 
nA caller can transfer from the system to an attendant or operator. 
nA caller can transfer to another extension instead of leaving a message. 
nYour company can have an automated attendant answer calls to the 
company and direct calls to the correct department quickly, so callers do 
not have to wait on hold. 
nWith automated attendant, callers can be instructed to enter keypad 
commands to direct the call to the appropriate point. This gives customers 
choice and control. It also allows you to make the most effective use of 
your personnel, while still providing your customers with the service they 
expect.
Mode Code interface
The system supports an analog Mode Code interface for communications with 
I
NTUITY AUDIX and Octel 100 Messaging (Messaging 2000). This interface 
employs DTMF tones, line signals, and feature access codes, and allows I
NTUITY 
AUDIX to exchange data with the system without using a TCP/IP or X.25 data link.
Centralized Voice Mail via Interswitch 
Mode Codes
Provides the capability to share a voice mail system among several switches 
using the Mode Code - Voice Mail System Interface. This feature provides a cost 
effective choice for multiple sites by eliminating the need for a voice mail system 
at each site.
A Centralized Voice Mail network can consist of DEFINITY BCS Issue 6 or later, 
DEFINITY ECS R8 or later, ProLogix™ R3 or later, Merlin Legend
® R6.1 or later, 
and Merlin Magix™ systems. Either a DEFINITY BCS, ProLogix, or DEFINITY 
ECS switch must be the host for the voice mail system, and UDP and ISDN-PRI 
software are required at each site. See 
DEFINITY ECS Administration for Network 
Connectivity
 and Merlin Legend Network Reference for more information. 
						

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
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Voice Messaging Solutions 
10-9 Octel 100 Messaging 
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Octel 100 Messaging
Octel 100 Messaging (formerly Messaging 2000) is a highly integrated multimedia 
voice and fax messaging system. It works and interfaces with DEFINITY BCS via 
one-to-one analog VMI-program station ports.
Octel 100 Messaging is price-sensitive and desirable for customers familiar with 
the Octel interface, Octel networking, and customers that have multiple satellite 
locations that require less than 12 ports initially. Octel 100 Messaging has specific 
features not found on INTUITY AUDIX (for example, cascaded outcalling, visual 
architect, call screening, call routing).
Connectivity for Octel 100 Messaging is as follows:
nDEFINITY BCS switch
nMaximum of 16 ports (12 initially)
nEach port (voice or fax) requires one corresponding analog station port 
assigned as a VMI port on the switch.
nVisual Mailbox requires NOVELL® 3.21 or higher, or Windows NT 3.51 or 
higher. 
						

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
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							Video Solutions 
11-1 Overview 
11
DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
11
Video Solutions
Overview
Consider the following business scenario. Your colleagues have asked to meet 
with you and your team as soon as possible to discuss the latest project. The 
project team needs to discuss how to meet the timetable and satisfy your 
customer’s expectations. The team also needs to view the prototype that the 
engineering department has just finished.
Add to this that you are already traveling on business for another project, the pro-
totype is back at the home office, and your team is spread across different sites. 
Standard business procedure would dictate that you cancel your meetings, get on 
the next airplane back to one work site or another — briefcase full of needed files, 
and the prototype packed carefully for shipment. Hopefully, the prototype will 
arrive intact, and the time away from your current assignment will not set you too 
far back in your already hectic schedule.
DEFINITY BCS and GuestWorks provides an alternative to business as usual — 
revolutionary video communication solutions. Through the use of Lucent Technol-
ogies’ video products and services, you can meet with your colleagues — across 
the country or around the world — via video communications. So, instead of head-
ing back to the airport, your associates at the home office take the prototype to 
their video conferencing room, you set a up a video conference with facilities 
offered by your hotel, and everyone is happy knowing this face-to-face meeting 
does not involve luggage or jet lag. Then once your meeting is over, you are back 
at your hotel room taking care of your current project assignment, and your team 
at the home office is ready to start implementing the decisions that were just 
made.
Video conferencing allows you to make quicker decisions, provides ready access 
to essential information, allows you to consult with specialists on an as-needed 
basis, and ultimately allows you to bring products to market faster. 
						

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Video Solutions 
11-2 Group Video System 
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Visual communications provides other advantages for your normal day-to-day 
operations. Business meetings can benefit from the nuances that a facial expres-
sion can convey sometimes more directly than the words being spoken. Employ-
ees can be trained on the latest products and procedures on a regular basis. You 
can meet with your suppliers without ever travelling to see them.
This section will introduce you to the visual communication products that you can 
connect to your system to create a premier communications solution that satisfies 
all your needs — voice, data, and video — just by dialing a telephone number.
NOTE:
Some features and solutions are unavailable in some countries. Please 
contact your local account manager or authorized Lucent Technologies 
representative for further information about which features and solutions are 
available to you.
Group Video System
The Group Video System turns a telephone call into a face-to-face meeting for 
conducting business with people across the country or around the world. The lines 
of Group Video Systems, based on the PictureTel and Polycom Group Video 
Lines, are designed to assure that your video conferences are the most effective 
possible.
A Group Video System can connect directly to your system or to the network. 
When connected to your system via either Digital Communication Protocol ports 
or a DS1 interface, video calls are placed as easily as voice calls. You can also 
benefit by using your system’s Automatic Route Selection (formerly World Class 
Routing) capabilities and the shared use of network facilities such as ACCUNET 
Switched Digital Services or Software-Defined Digital Network.
Group Video Systems are totally self-contained and include a pan/tilt/zoom cam-
era, a monitor, the control unit, communications equipment, and the equipment 
electronics. You can easily add peripheral equipment such as video cassette 
recorders to record the conference, document cameras or scanners to review 
hard-copy material with distant participants, and personal computers to supply 
spreadsheets or other computer-based conveniences.
You can equip any office or conference room with a Group Video System. Confer-
ees can speak and act naturally without thinking about audio and video pickup. 
The system adapts automatically to room acoustics, and a unique, audio-com-
pression algorithm yields distortion-free, full-duplex, interactive video without 
echo. A highly-sensitive microphone is built into the control unit, and if necessary, 
conferees can use up to four auxiliary desktop and/or lapel microphones.