Lucent Technologies DEFINITY Business Communications System And GuestWorks Instructions Manual

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Contents 
xi  
Attendant BackupA-7
Attendant Call WaitingA-8
Attendant Calling of Inward Restricted StationsA-8
Attendant ConsoleA-8
Attendant Control of Trunk Group AccessA-8
Attendant Direct Extension Selection
with Busy Lamp FieldA-8
Attendant Direct Trunk Group SelectionA-8
Attendant DisplayA-9
Attendant Intrusion (Call Offer)A-9
Attendant Override of Diversion FeaturesA-9
Attendant Priority QueueA-9
Attendant RecallA-9
Attendant Release Loop OperationA-9
Attendant Serial CallingA-10
Attendant Split SwapA-10
Attendant Trunk Group Busy/Warning IndicatorsA-10
Audible Message WaitingA-10
Audio Information Exchange InterfaceA-10
Authorization CodesA-11
Auto Start and Don’t SplitA-11
Automated AttendantA-11
Automatic CallbackA-11
Automatic Circuit AssuranceA-11
Automatic Incoming Call DisplayA-12
Automatic Transmission Measurement SystemA-12
Barrier CodesA-12
Bellcore Calling Name IDA-12
Block Collect CallA-12
Bridged Call Appearance — 
Multi-Appearance TelephonesA-13
Bridged Call Appearance —
Single-Line TelephonesA-13
Bulletin BoardA-13
Busy Verification of Terminals and TrunksA-13
Call Charge InformationA-13 
						

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Contents 
xii  
Call CoverageA-14
Call Detail RecordingA-14
Call ForwardingA-14
Call ParkA-15
Call PickupA-15
Call Pickup — GroupA-15
Call TimerA-15
Call Waiting TerminationA-16
Calling/Connected Party Number RestrictionA-16
Class of RestrictionA-16
Class of ServiceA-16
Code Calling AccessA-17
Conference — AttendantA-17
Conference — TelephoneA-17
ConsultA-17
Controlled RestrictionsA-17
Coverage CallbackA-17
Coverage Incoming Call IdentificationA-17
Coverage of Calls Redirected Off-NetA-17
Crisis AlertA-18
Customer-Provided Equipment AlarmA-18
Data Call SetupA-18
Data Hot LineA-18
Data PrivacyA-19
Data RestrictionA-19
Default DialingA-19
Demand PrintA-19
Dial Access to AttendantA-19
Dial by NameA-19
Dial PlanA-20
Dialed Number Identification ServiceA-20
DirectoryA-20
Distinctive RingingA-20
Dual DCP I-ChannelsA-20
Emergency Access to the AttendantA-20 
						

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Contents 
xiii  
Enhanced Abbreviated DialingA-20
Enhanced Night ServiceA-21
Enhanced Voice Terminal DisplayA-21
Extended User Administration of Redirected CallsA-21
External Device AlarmingA-21
Facility Busy IndicationA-22
Facility Test CallsA-22
Fiber Link AdministrationA-22
Go to CoverA-22
Group ListenA-22
Group PagingA-23
HoldA-23
Hold — AutomaticA-23
Hunt GroupsA-23
Individual Attendant AccessA-24
Integrated Services Digital Network — Basic Rate
InterfaceA-24
Intercept TreatmentA-24
Intercom — AutomaticA-24
Intercom — DialA-25
Internal Automatic AnswerA-25
Last Number DialedA-25
Leave Word CallingA-25
Line LockoutA-25
Listed Directory NumberA-26
Long Hold Recall WarningA-26
Loudspeaker Paging AccessA-26
Malicious Call TraceA-26
Manual Message WaitingA-27
Manual Originating Line ServiceA-27
Manual SignalingA-27
Message RetrievalA-27
Misoperation HandlingA-27
Multi-Appearance Preselection and PreferenceA-28
Music-on-Hold AccessA-28 
						

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Contents 
xiv  
Night ServiceA-28
Outgoing Call No-Answer (by Call Type)A-29
Pass Advice of Charge Information to World
Class BRI EndpointsA-29
Personal Station AccessA-29
Personalized RingingA-29
Power Failure TransferA-30
Priority CallingA-30
Privacy — Attendant LockoutA-30
Privacy — Auto ExclusionA-30
Privacy — Manual ExclusionA-30
Public Network Call PriorityA-30
Pull TransferA-31
Recall SignalingA-31
Recent Change HistoryA-31
Recorded AnnouncementsA-31
Recorded Telephone Dictation AccessA-31
Remote AccessA-31
Remote Call CoverageA-32
Reset Shift CallA-32
Ringback QueuingA-32
Ringer CutoffA-32
Ringing — Abbreviated and DelayedA-32
Security Violation NotificationA-32
Send All CallsA-33
Special Dial ToneA-33
Station Hunt Before CoverageA-33
Station HuntingA-33
Station Hunting - CircularA-33
Station Security CodesA-33
Station Self DisplayA-34
Telephone Self AdministrationA-34
Temporary Bridged AppearanceA-34
Terminal Translation InitializationA-34
Terminating Extension GroupA-34 
						

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Contents 
xv  
Time Supervision and Forced ReleaseA-35
Timed Reminder and Attendant TimersA-35
TransferA-35
Transfer AbortA-35
Transfer — Outgoing Trunk
to Outgoing TrunkA-36
Transfer RecallA-36
Trunk FlashA-36
Trunk Identification by AttendantA-36
Trunk-to-Trunk TransferA-37
Visually Impaired Attendant ServiceA-37
Voice Message RetrievalA-37
Voice Messaging and Call CoverageA-38
Voice Terminal Ringing OptionsA-38
Voice Terminal DisplayA-38
Whisper PageA-38
World Class Tone DetectionA-39
World Class Tone GenerationA-39
nHospitality featuresA-39
Attendant BackupA-39
Attendant Room StatusA-40
Automatic Selection of Direct Inward Dialing
Numbers for Guest RoomsA-40
Automatic WakeupA-40
Check-In/Check-OutA-40
Controlled RestrictionsA-41
Daily WakeupA-41
Dial by NameA-41
Do Not DisturbA-41
Dual WakeupA-41
Housekeeping StatusA-42
Names RegistrationA-42
Property Management System Digit to 
Insert/DeleteA-42
Property Management System InterfaceA-42
Single-Digit Dialing and Mixed Station
NumberingA-43 
						

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Contents 
xvi  
Suite Check-InA-43
VIP WakeupA-43
Wake-Up Activation via Confirmation TonesA-43
nHunt Group featuresA-44
Abandoned Call SearchA-44
Agent Call HandlingA-44
Attendant VectoringA-44
Auto-Available SplitA-44
Automatic Call DistributionA-44
Basic Call Management SystemA-45
Call PromptingA-45
Call VectoringA-45
Dialed Number Identification ServiceA-45
Intraflow and InterflowA-46
Multiple Call Handling on RequestA-46
Queue Status IndicationsA-46
Redirection on No AnswerA-46
Service ObservingA-47
VDN in a Coverage PathA-47
nPrivate Networking featuresA-47
Centralized Voice Mail via Interswitch Mode CodesA-47
Extended Trunk AccessA-47
Inter-PBX Attendant ServiceA-48
Japanese National Private Networking SupportA-48
Private Network AccessA-48
QSIG BasicA-48
Uniform Dial PlanA-49
nTrunk Group featuresA-49
Automatic TEIA-49
BRI Trunk ServiceA-49
Call-by-Call Service SelectionA-49
CAMA - E911 Trunk GroupA-50
DS1 Trunk ServiceA-50
E&M Signaling — Continuous and PulsedA-50
ETSI FunctionalityA-50 
						

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Contents 
xvii  
Facility and Non-Facility Associated SignalingA-50
ICLID on Analog CO TrunkA-51
IP TrunksA-51
ISDN — GeneralA-51
ISDN Restriction PresentationA-52
Layer 1 DeactivationA-52
Multiple Public Network Calling/Connected
Numbers/SystemA-52
Multiple Subscriber Number - LimitedA-52
NT Interface on TN556CA-52
NT QSIG Peer ProtocolA-53
nDial by NameA-53
User operationA-54
ConsiderationsA-55
AdministrationA-56
Required hardwareA-58
B Features Not Supported B-1
C Related Documents C-1
nReference documentsC-1
nService documentsC-3
nUser documentsC-5
GL Glossary and Abbreviations GL-1
IN Index IN-1 
						

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Contents 
xviii   
						

							About This Document 
xix The purpose of this overview 
DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
About This Document
The purpose of this overview
This document provides general information about the components and 
capabilities of the DEFINITY® Business Communications System (BCS) and 
GuestWorks® Issue 6 offers. You will learn how these systems provide practical 
and creative solutions to your business’s needs.
The intended audiences
This document is written for those who have purchased or are considering the 
purchase of a DEFINITY BCS or GuestWorks, and for Lucent Technologies 
representatives and distributors who need high-level information about the system 
and how it can be used.
The content of this overview
This document discusses all system capabilities. It defines standard and practical 
solutions, but also suggests unusual or creative ones.
NOTE:
Some features and solutions are unavailable in some countries. Please 
contact your local account manager or authorized Lucent Technologies 
representative for further information about which features and solutions are 
available to you.
This overview includes the following information:
nChapter 1, New Features for Issue 6, gives a list of the new 
enhancements for this release.
nChapter 2, Introduction, outlines basic advantages, capabilities, hardware 
and software components, and system configurations.
nChapter 3, Industry Applications, discusses how the system meets the 
communications requirements of several example industries. 
						

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
About This Document 
xx The content of this overview 
nChapter 4, Desktop Solutions, discusses features that are available at 
your desktop computer or telephone.
nChapter 5, Mobility Solutions, discusses products and features that allow 
you to keep in touch with colleagues and clients while moving about freely 
inside and outside the workplace.
nChapter 6, Computer-Telephone Integration Solutions, discusses 
features that merge computer and telephone functions.
nChapter 7, Hospitality Solutions, discusses GuestWorks products and 
features useful for the hospitality and lodging industry.
nChapter 8, Data Management Solutions, discusses features that help you 
manage telecommunications information.
nChapter 9, Networking Solutions, discusses features that help you 
network your equipment and solutions.
nChapter 10, Voice Messaging Solutions, discusses features that use 
voice messaging to help you handle incoming and outgoing calls efficiently.
nChapter 11, Video Solutions, discusses features that allow you to send 
and receive synchronized voice and image information.
nChapter 12, Hunt Group Solutions, discusses features that help you set 
up and manage basic call management call groups.
nChapter 13, Telecommuting Solutions, discusses features that help you 
and your associates work effectively off-site.
nChapter 14, System Management Solutions, discusses the ways in which 
you can manage the switch and related systems.
nAppendix A, Features, summarizes the features available with the 
system.
nAppendix B, Features Not Supported, lists the features, adjuncts, and 
hardware not supported by DEFINITY BCS and GuestWorks.
nAppendix C, Related Documents, lists and describes related documents.
A glossary with abbreviations and an index are also provided at the end of the 
document along with a feedback form.