Lucent Technologies DEFINITY Business Communications System And GuestWorks Instructions Manual

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Glossary and Abbreviations 
GL-33  
T
T1
A digital transmission standard that in North America carries traffic at the DS1 rate of 1.544 Mbps. A 
T1 facility is divided into 24 channels (DS0s) of 64 kbps. These 24 channels, with an overall digital 
rate of 1.536 Mbps and an 8 kbps framing and synchronization channel, make up the 1.544 Mbps 
transmission. When a D-channel is present, it occupies channel 24. T1 facilities are also used in 
Japan and some Middle-Eastern countries.
TAAS
Trunk Answer from Any Station
TA C
Trunk-access code
tandem switch
A switch within an electronic tandem network (ETN) that provides the logic to determine the best 
route for a network call, possibly modifies the digits outpulsed, and allows or denies certain calls to 
certain users.
tandem through
The switched connection of an incoming trunk to an outgoing trunk without human intervention.
tandem tie-trunk network (TTTN)
A private network that interconnects several customer switching systems.
TCP/IP
Transfer control protocol/internet protocol
TDM
See time-division multiplexing (TDM)
.
TDR
Time-of-day routing
TEG
Terminating extension group
tie trunk
A telecommunications channel that directly connects two private switching systems.
time-division multiplex (TDM) bus
A bus that is time-shared regularly by preallocating short time slots to each transmitter. In a PBX, all 
port circuits are connected to the TDM bus, permitting any port to send a signal to any other port.
time-division multiplexing (TDM)
Multiplexing that divides a transmission channel into successive time slots. See also multiplexing
.
time interval
The period of time, either one hour or one-half hour, that BCMS measurements are collected for a 
reports.
time-out tone
Tones that indicate the user failed to dial within the preset time interval after lifting the handset or 
after dialing the previous digit. 
						

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Glossary and Abbreviations 
GL-34  
time slot
64 kbps of digital information structured as 8 bits every 125 microseconds. In the switch, a time slot 
refers to either a DS0 on a T1 or E1 facility or a 64 kbps unit on the TDM bus or fiber connection 
between port networks.
TOD
Time of day
toll-free service
A service that allows incoming calls from certain areas to an assigned number a flat-rate charge 
based on usage. The caller pays no toll fees.
tone ringer
A device with a speaker, used in telephones to alert the user.
TOP
Task-oriented protocol
trunk
A dedicated telecommunications channel between two communications systems or COs.
trunk-data module
A device that connects off-premises private-line trunk facilities and the system. The trunk-data 
module converts between the RS-232C and the DCP.
trunk group
Telecommunications channels assigned as a group for certain functions that can be used 
interchangeably between two communications systems or COs.
TSC
Technical Service Center
TTI
Terminal translation initialization
TTR
Touch-tone receiver
TTT
Terminating trunk transmission
TTTN
See tandem tie-trunk network (TTTN)
.
TTY
Teletypewriter
U
UAP
Usage-allocation plan
UCD
Uniform call distribution
UCL
Unrestricted call list 
						

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Glossary and Abbreviations 
GL-35  
UDP
See Uniform Dial Plan (UDP)
.
UL
Underwriter Laboratories
Uniform Dial Plan (UDP)
A feature that allows a unique four- or five-digit number assignment for each telephone in a 
multiswitch configuration.
UNMA
Unified Network Management Architecture
UNP
Uniform numbering plan
USOP
User service-order profile
UUCP
UNIX-to-UNIX Communications Protocol
UUI
User-to-user information
V
VA R
Value-added reseller
VIS
Voice Information System
VLSI
Very-large-scale integration
VM
Vol t me t er
VNI
Virtual nodepoint identifier
voice telephone
A single-line or multiappearance telephone.
W
warning tone
A low-pitched tone heard by all parties in a Busy Verification attempt that bridges to an active call.
WAT S
See Wide Area Telecommunications Service (WATS)
. 
						

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Glossary and Abbreviations 
GL-36  
WCC
World-Class Core
WCR
World-Class Routing
WCTD
World-Class Tone Detection
WFB
Wireless fixed base
Wide Area Telecommunications Service (WATS)
 A service in the United States that allows calls to certain areas for a flat-rate charge based on 
expected usage.
wink-start tie trunk
A trunk with which, after making a connection with a distant switching system for an outgoing call, 
the system waits for a momentary signal (wink) before sending the digits of the called number. 
Similarly, on an incoming call, the system sends the wink signal when ready to receive digits.
work mode
One of four states (Auto-In, Manual-In, ACW, AUX-Work) that an ACD agent can be in. Upon 
logging in, an agent enters AUX-Work mode. To become available to receive ACD calls, the agent 
enters Auto-In or Manual-In mode. To do work associated with a completed ACD call, an agent 
enters ACW mode.
work state
An ACD agent may be a member of up to four different splits. Each ACD agent continuously 
exhibits a work state for every split of which it is a member. Valid work states are Avail, Unstaffed, 
AUX-Work, ACW, ACD (answering an ACD call), ExtIn, ExtOut, and OtherSpl. An agent’s work 
state for a particular split may change for a variety of reasons (example: when a call is answered or 
abandoned, or the agent changes work modes). The BCMS feature monitors work states and uses 
this information to provide BCMS reports.
write operation
The process of putting information onto a storage medium, such as a hard disk.
WSA
Waiting session accept
Z
ZCS
Zero Code Suppression 
						

							Index 
IN-1  
DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208   Issue 1
April 2000
IN
Index
Numerics
6200-series Telep hones,4-3
6400-series Telep hones,4-47400A Data Mod ule,8-57500B Data Mod ule,8-5
8400B Plus Data Mod ule,8-5
A
AAR/ARS
Overlap  Sending
,A-3Pa r t it i on i ng,A-3Aband oned  Call Search,A-44
Abbreviated and Delayed Ringing,A-32Abbreviated Dialing,4-6, A-5Enhanced,A-20
Abb reviations,GL-1About This Doc ument,xixAc c ess Sec urity Gateway,14-13, A-5
Active Dialing,A-5Adjunc t Connec tions,2-20Adjunc ts,3-13
Ad ministered  Connec tions,8-2, A-6Administrable Lang uag e Disp lays,A-6Administrable Loss Plan,A-6
Administration of INTUITY Lod g ing,7-3Administration Without Hard ware,14-4, A-6Ad vic e of Charg e,14-8
Advice of Charg e Information to World  Class BRI Endp oints,A-29Agent Call Handling,A-44Alp hanumeric  Dialing,8-2, A-6
Alternate Facility Restriction Levels,A-3Alternate Operations Sup p ort System Alarm Number,A-7Analog  (Sing le-line) Telephones,4-2
Analog Modem Support,1-1Announc ements,4-9, 12-7
Answer Detec tion,A-7App lic ations
Call Vectoring,12-6
Ed ucation,3-2Financial,3-4Government,3-6, 3-16
Healthcare,3-7Hospitality,3-12, 7-1Hunt Groups,12-1
Ind ustries,3-1Legal,3-15Ord ering  Proc ed ures,3-20
Real Estate,3-17Re t ai l,3-18Wholesale Distrib ution,3-19 
						

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208    Issue 1
April 2000
Index 
IN-2  
Attendant,12-6
Access,A-24Auto-Manual Splitting,A-7Bac kup,A-7, A-39
Call Waiting,A-8Calling of Inward Restricted  Stations,A-8Console,A-8
Control of Trunk Group Ac cess,A-8Direct Extension Selec tion With Busy Lamp  Field,A-8Direct Trunk Group Selec tion,A-8
Display,A-9Intrusion (Call Offer),A-9Lockout,A-30
Overrid e of Diversion Features,A-9Priority Queue,A-9Re c al l,A-9
Release Loop  Operation,A-9Serial Calling,A-10Sp l it  Sw ap,A-10
Ti me r s,A-35Trunk Group  Busy/Warning  Ind ic ators,A-10Ve c t o r i ng,12-6, A-44
Audible Message Waiting,A-10Aud ienc e,xixAUDIX,4-11, 10-2, A-10
INTUITY Voic e Messag ing,10-6Telec ommuting  Features,13-3Authorization Cod es,9-6, A-11
Auto Exclusion
Manual Exc lusion,A-30Auto Start,A-11
Auto-Available Sp lit,A-44Auto-Manual Sp litting,A-7Automated  Attend ant,4-6, A-11
Call Prompting,12-7Automatic  Alternate Conditional Routing,9-15Automatic  Alternate Routing,9-3, 9-4, A-2
Automatic  Answer,A-25Automatic  Call Distrib ution,12-1, A-44Dialed  Number Identification Servic e,12-4
Ed ucation Ap p lic ations,3-3Malicious Call Trace (MCT),12-4Queue Status,12-4
Queuing,12-4Red irec tion on No Answer,12-4
Sp l it,12-2Automatic  Callb ac k,A-11Automatic  Circ uit Assurance,A-11
Automatic  Hold,A-23Automatic  Inc oming  Call Display,A-12Automatic  Numb er Id entification,9-11
Automatic  Route Selec tion,9-2, 9-4, A-2Automatic  Selec tion of Direc t Inward Dialing  Numb ers,A-40Automatic  TEI,A-49
Automatic  Transmission Measurement System,9-15, A-12Automatic  Wakeup,7-1, A-40Daily Wakeup,A-41
Dual Wakeup,A-41VI P Wa ke u p,A-43 
						

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208    Issue 1
April 2000
Index 
IN-3  
Auxiliary Trunks,9-8
Availability of Features,xix, 4-1
B
backup
translations,2-15
Barrier Cod es,A-12Basic  Call Manag ement System,12-1, A-45Measurements,12-8
Re p or t s,12-8Sp l it,12-7Bearer-Cap ability Class,9-6
Bloc k Collect Call,A-12BRI Trunk Servic e,A-49Bridged Call Appearance,4-6, A-13, A-34
Bulletin Board,A-13Busy Lamp  Field,A-8Busy Verific ation,A-13
C
C9110 Poc ketp hone,5-6cab inets
control,2-9
expansion control,2-9expansion p ort networks,2-12multi-c arrier,2-11
port,2-9p rocessor p ort network,2-11sing le-c arrier,2-9
types,2-7Call Acc ounting
INTUITY Lod g ing,7-7
System for Wind ows,14-10Sy st e m Te r mi n al,14-11Call Answering for Nonresid ent Sub scrib ers, Telec ommuting,13-4
Call Charg e Information,14-8, A-13Call Coverag e,4-6, 4-11, 10-7, A-14, A-32, A-38
Call Red irection,12-4Ti me - of - Da y,4-7Call Detail Rec ording,2-5, 14-9, A-14
Call Detail Rec ording Unit/SE,14-12Call Forward ing,A-14Call Offer,A-9
Call Park,A-15Call Pic kup,A-15Group,A-15
Call Promp ting,12-1, A-45Automated  Attend ant,12-7Call Vectoring,12-7
Data Collection,12-7Data In/Voice Answer (DIVA),12-7Description,12-7
Sp l it,12-7Sp lit Messag ing,12-7 
						

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208    Issue 1
April 2000
Index 
IN-4  
Call Red irec tion
Call Coverage
,12-4Call Restric tions,14-14Call Timer,A-15
Call Vec toring,12-1, 12-5, A-45ap p lications,12-6attend ant treatment,12-6
Automatic  Call Distrib ution,12-5Call Prompting,12-7Commands,12-7
hunt groups,12-6information announcements,12-7night treatment,12-6
p riority treatment,12-6queuing,12-5, 12-6sp lits,12-6
Call Waiting,A-16Call-by-Call Servic e Selection,9-11, 9-13, A-49Calling  Name ID,A-12
Calling /Connec ted  Party Numb er (CPN) Restriction,A-16CallMaster V Native Supp ort,1-1CAMA - E911 Trunk Group,A-50
carriers
control,2-15description,2-7
installation,2-12center stag e switc hes,2-6c onfig urations,2-14
c onnected  systems,2-14description,2-7, GL-8p rocessor p ort networks,2-15
central proc essing  units,2-6Centralized  Voic e Mail,10-8Chec k-In,A-40
Chec k-Out,A-40circ ular hunting,12-2Class of Restric tion,A-16
Class of Service,A-16Cod e Calling  Ac c ess,A-17Comments,xxiii
Conc urrent User Sessions,14-4Conference,4-9Attend ant,A-17
Te r mi na l,A-17config urations
c enter stag e switches
,2-14d irec t-connec t,2-14high reliab ility,2-15
red und anc y,2-15stand ard,2-12stand ard  reliab ility,2-15
Connec tions,2-18Ad junc t,2-20b etween c enter stage switch and  proc essor port network,2-15
Network,2-21Telep hone,2-21Console, PC,6-1
Consult,A-17Continuous E&M Signaling,A-50control cab inets,2-9 
						

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208    Issue 1
April 2000
Index 
IN-5  
control carriers,2-15
Controlled  Restric tions,A-17, A-41Conventions,xxiConverter, PRI-to-BRI,9-10
Coverag e Callb ack,A-17Coverag e Incoming  Call Id entific ation,A-17Coverag e of Calls Redirec ted Off-Net,13-1, A-17
CPN Restric tion,A-16Crisis Alert,A-18Customer-Provided  Eq uipment Alarm,A-18
D
Daily Wakeup,A-41Data Call Setup,8-2, A-18
Data Collec tion, Call Promp ting,12-7Data Communic ations,8-1, 8-3Data Hot Line,8-3, A-18
Data In/Voic e Answer (DIVA), Call Promp ting,12-7Data Manag ement,8-2Data Mod ules,8-5
Data Privac y,A-19Data Protection,8-3Data Restric tion,A-19
Default Dialing,8-2, A-19DEFINITY AUDIX,10-2DEFINITY Extender,12-8
Description,13-2DEFINITY Management Terminal,14-3DEFINITY PC Consoles,6-1
DEFINITY Site Ad ministration,14-2DEFINITY Wireless Business System,5-5Demand  Print,A-19
Desktop  Conferenc ing  Systems,3-11Dial Acc ess to Attend ant,A-19Dial by Name,A-19, A-41, A-53
Dial Plan,A-20Dial Tone for Sp ec ial Features,A-33Dialed  Numb er Id entific ation Servic e,A-20, A-45
ACD,12-4vector d irec tory numb ers,12-5
Dig it Conversion,9-2Dig ital Communic ations Protoc ol,8-3Telep hones,4-2
Dig ital Interfac es,8-3, 9-8Direc t Extension Selection,A-8Direct Trunk Group Selection,A-8
d irect-c onnec t config urations,2-14Direc ted  Call Pic kup,A-15d irectly-c onnec ted systems
expansion p ort networks
,2-14p ort networks,2-14p rocessor p ort networks,2-14
Direc tory,A-20Disp lay,A-21, A-38Distinc tive Ring ing,A-20
DNIS,A-45 
						

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208    Issue 1
April 2000
Index 
IN-6  
Do Not Disturb,7-2, A-41
Doc uments,xxiii, C-1Don’t Sp lit,A-11DS1 Trunk Servic e,A-50
Dual DCP I-Channels,A-20Dual Wakeup,A-41Dup lic ated  Control Carrier,2-12
E
E&M  Si g na l in g,A-50E1 Interfac es,9-8
E911 Trunk Group,A-50Educ ation App lications,3-2Electronic  Tandem Networks,9-14
Emerg ency Ac c ess to the Attend ant,A-20Emerg ency Transfer,A-30Enhanc ed  Ab breviated  Dialing,A-20
Enhanc ed  Trunk Sig naling,9-15Enhanc ed  Voic e Terminal Disp lay,A-21Equipment, Network,9-7
Error Rec over,9-15ETSI  Fu nc t i on a li t y,A-50exp ansion c ontrol c ab inets,2-9
Exp ansion Control Carrier,2-12exp ansion p ort networks,2-14cabinets,2-12
description,2-6system c onfig urations,2-14Extend ed  Trunk Ac c ess,A-47
Extend ed  User Ad ministration of Red irec ted  Calls,A-21External Devic e Alarming,A-21
F
Fac ility and  Non-Fac ility Assoc iated Signaling,A-50Fac ility Busy Ind ication,A-22Fac ility Restric tion Levels,9-6, A-3
Fa c i l i t y  Te s t  C a l l s,A-22Fa x  M e s s a g i n g,7-6
Feature Availability,xix, 4-1Feature Descrip tions,A-1Features Not Sup ported,B-1
Fib er Link Ad ministration,A-22Financ ial Services Ap p lic ations,3-4Forc ed  Release,A-35
Full Mailb ox Answer Mode,10-5
G
Generalized  Route Selec tion,9-5, A-4
Glossary,GL-1Go to Cover,A-22