Lucent Technologies DEFINITY Business Communications System And GuestWorks Instructions Manual

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Features 
A-51 Trunk Group features 
A
ICLID on Analog CO Trunk
This feature displays the calling party name and number when that information is 
provided by the Central Office over the TN429D CO Trunk (analog, loop start) 
circuit pack. Display of name and number will work with all digital voice terminals 
(DCP and BRI) equipped with 32-character or 40-character alphanumeric 
displays.
Countries supported by this feature are the United States and Japan. Name and 
calling number are available from United States central offices; only calling 
number is available from central offices in Japan. This feature may also be used in 
other countries that comply with either United States or Japan requirements. For 
more information on feature compatibility, see the 
DEFINITY® ECS System 
Description
.
IP Trunks
IP trunks allow you to route voice and fax calls over Internet Protocol (IP) 
networks such as the Internet and private intranets, reducing long-distance 
charges and giving you added flexibility in routing traffic between sites. Both the 
originating and destination switches must have the DEFINITY Internet Protocol 
Trunk (DEFINITY IP Trunk) application or Lucent’s Internet Telephony 
Server-Enterprise (ITS-E) Release 1.2. The DEFINITY IP Trunk feature consists 
of the following components:
nAn IP Trunk circuit pack, which contains a Windows NT server
nThe DEFINITY IP Trunk software, which routes telephone calls and faxes 
over the Internet or your company’s intranet
nConfiguration Manager software, which lets you administer the operation 
and performance of DEFINITY IP Trunk service.
Both the IP trunk software and Configuration Manager reside on the Windows NT 
server on the IP Trunk circuit pack. For information about Internet Telephony 
Server-Enterprise, contact your Lucent Technologies representative.
NOTE:
DEFINITY BCS and GuestWorks do not support the full IP Solutions feature 
of the DEFINITY ECS, only IP trunks.
ISDN — General
Gives you access to a variety of public and private network services and facilities. 
The ISDN standard consists of layers 1, 2, and 3 of the Open System Interconnect 
(OSI) model. The system can be connected to ISDN using standard frame 
formats: Basic Rate Interface (BRI) and the Primary Rate Interface (PRI). 
						

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Features 
A-52 Trunk Group features 
A
ISDN provides end-to-end digital connectivity and uses a high-speed interface 
which provides service-independent access to switched services. Through 
internationally-accepted standard interfaces, ISDN provides circuit or 
packet-switched connectivity within a network and can link to other 
ISDN-supported interfaces to provide national and international digital 
connectivity.
ISDN Restriction Presentation
Restricts the display of calling/connected numbers over ISDN trunks. ISDN trunk 
groups can be administered to control the display of calling/connected numbers. 
Each trunk group can be administered to display “Presentation restricted,” 
“Number no available due to networking,” or an administered text string instead of 
the calling/connected number.
Layer 1 Deactivation
Tells call processing and maintenance software whether to expect the network to 
drop Layer 1 when the BRI port is idle. When acting as the TE side, the switch 
supports the case where the network deactivates Layer 1 when both B-channels 
of a BRI port are idle. When acting as the NT side, the switch deactivates Layer 1 
only when the BRI port is busied out.
Multiple Public Network Calling/Connected
Numbers/System
Allows multiple calling/connected numbers to be administered for trunks 
associated with different network providers. This ensures that the proper 
calling/connected numbers are sent out based on the trunks used.
Multiple Subscriber Number - Limited
Lets customers assign multiple extensions to a single BRI endpoint. The Multiple 
Subscriber Number (MSN) feature works with BRI end points that allow the 
Channel ID information element to be encoded as “preferred.”
NT Interface on TN556C
Support for the NT (network) side of the T interface has been added using the 
TN556C circuit pack. This gives full tie trunk capability using BRI trunks. The 
system supports leased BRI connections through the public network, with a 
TN2185 circuit pack on each end of the leased connection. The system will not, 
however, allow customers to administer both the endpoints and the trunks on the 
same TN556C circuit pack. 
						

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Features 
A-53 Dial by Name 
A
NT QSIG Peer Protocol
The NT side of the QSIG Peer Protocol is available on the switch.
Dial by Name
The Dial-by-Name feature allows a caller to “dial” someone by entering that 
person’s name from the caller’s touch-tone keypad. This feature is accessible by 
using the Call Vectoring feature and the integrated announcement circuit pack 
(TN750C) to create an “auto-attendant” procedure in which one of the options 
allows callers to enter a person’s name instead of the person’s extension number. 
The system processes the name characters received, and, when if a single match 
is found, the number is dialed automatically.
NOTE:
Not all features are available with each model of the system. Please see the 
DEFINITY® ECS System Description for information on feature availability 
by model. In addition, not all system applications or adjunct applications 
may be available in all countries.
A typical scenario might be as follows:
nWhen a call comes in to the system (usually to a Listed Directory Number), 
a vector routes the call to an announcement that says, “Hello. You have 
reached A1 Hotel. Please press 0 for the operator, press 1 for the front 
desk, press 2 if you know the guest’s extension, press 3 if you know the 
guest’s name, press 4 if you want to choose from a list of extensions, or 
press 5 if you wish to hear these options again.”
nWhen the caller selects 3, the caller is then instructed to enter the person’s 
name.
nAs soon as a single match is found, the call is placed to that person.
The database for the names used in this feature comes from names entered into a 
management terminal or from names entered into a property management system 
(PMS) terminal, which are then communicated to the system during a database 
update. 
						

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Features 
A-54 Dial by Name 
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User operation
The user operations are as follows:
NOTE:
This feature is not accessible from rotary telephones or telephones that do 
not have a labeled dial keypad. This feature operates using the Roman 
alphabet only.
1. Dial the published directory number.
nThe call is routed to the auto-attendant procedure.
2. Listen to the recorded announcements, and select the option that allows 
you to enter a name.
nYou are prompted to enter the person’s name.
3. Enter the first four characters of the person’s last name.
nIf only one name matches the four characters entered, the call is 
placed to that person.
nIf there is more than one match, continue with Step 4.
nIf there are not matches, continue with Step 6.
4. If there is more than one match for the first four characters, you are 
prompted to enter the rest of the characters in the person’s last name. After 
you enter the rest of the characters, press the   key.
nIf only one name matches the characters entered, the call is placed 
to that person.
nIf there is more than one match, continue with Step 5.
nIf there are not matches, continue with Step 6.
5. If there are still multiple matches, you are prompted to enter the first two 
characters of the person’s first name.
nIf only one name matches the characters entered, the call is placed 
to that person.
nOtherwise, the call cannot be completed using Dial by Name. 
Continue with Step 6.
6. You can dial   and try entering the name again, or you can dial   and the 
call is routed to a designated extension (usually the attendant or a voice 
mailbox).
nIf routed to an attendant, the attendant can then attempt to connect 
the call.
nIf routed to a voice mailbox, the caller can leave a message.
#
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							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Features 
A-55 Dial by Name 
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Considerations
Consider the following when implementing the Dial-by-Name feature:
nThe names used for this feature cannot have any accent marks or be 
characters other than the Roman alphabet. If non-Roman characters must 
be entered, the logical equivalent should be used in the names database.
nSpecial characters, such as the dash (-) and the apostrophe (‘), are ignored 
if entered into the names’ database when it comes to using the 
Dial-by-Name feature. For example, when searching on the name O’Neill, 
a user should enter “onei” for the initial search. The   key can be entered 
to represent a dash or apostrophe, but the users must be aware that 
special characters are an option.
nSpecial characters, such as the pound sign (#), the asterisk (*), and 
numbers 0-9, cause names in the database to be unsearchable. That is, if 
a name in the database has any of these characters, a user cannot search 
on that name.
nIf a person’s last name is less than four characters long, the caller must 
press the   key to signify end-of-dialing. This instruction should be part of 
the recorded announcement.
nThe system supports a maximum length of 15-character names (last name, 
first name). If the last name is longer than 15 characters, the first 15 
characters should be entered. If two or more people have the same last 
name and that name is 15 characters long (or longer), the Dial-by-Name 
feature cannot be used to dial those persons.
nThere are no “canned” announcements recorded on the announcement 
circuit pack. All of the announcements for the Dial-by-Name feature must 
be customized on-site.
nThis feature may provide a security issue for some industries (such as a 
hotel or a hospital). If there are people that should not be accessible using 
Dial-by-Name, then those people’s names can be entered into the 
database using a numerical digit at the beginning of the last name (such 
as 9Carrier). This can be done only if the property management system will 
allow non-alphabetic characters at the beginning of names.
*
# 
						

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Features 
A-56 Dial by Name 
A
Administration
change system-parameters special-applications
nOn Page 2 of this form, enter y in the Dial by Name field.
add vdn XXXX (XXXX is the extension number)
nUse this form to specify which vector directory number (VDN) callers will 
access when the VDN is dialed. The number used to support the 
Dial-by-Name feature is usually the published telephone number for the 
company. You can make this number accessible for outside callers, guests 
within the hotel, and employees.
change vector X
nYou can assign several vectors that define how calls will be handled as 
users select the different prompts. The following example shows an 
“auto-attendant” procedure that can be used to access the Dial-by-Name 
feature. Step numbers 1-20 contain the basic auto-attendant steps, and 
Steps 21-32 contain the Dial-by-Name steps. Contact Lucent Technologies 
or your authorized dealer for support in setting up your procedures.
change vector 2 Page 1 of 3
CALL VECTOR
Procedure: 2 Name Dial by Name
01 wait-time 2 secs hearing ringback
02 collect 1 digits after announcement 381
03 
04 route-to number 0 with cov n if digit = 0
05 route-to number 105 with cov n if digit = 1
06 goto step 12 if digits = 2
07 goto step 21 if digits = 3
08 goto step 19 if digits = 4
09 goto step 16 if digits = 5
10 route-to number 0 with cov n if unconditionally
11
change vector 2 Page 2 of 3
CALL VECTOR
12 collect 3 digits after announcement 382
13 route-to digits with coverage y
14 route-to number 0 with cov n if unconditionally
15 
16 goto step 2 if unconditionally
17
18
19 collect 3 digits after announcement 383
20 goto step  13 if unconditionally
21 collect 4 digits after announcement 661
22 route-to name1 with coverage y 
						

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Features 
A-57 Dial by Name 
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This example does the following:
1. When someone calls the system, the caller receives ringback for 2 
seconds.
2. Announcement 381 plays. This announcement asks the caller to do one of 
the following:
nPress   or wait if the caller wants the operator; if the caller 
presses  or waits for the timeout, the call is routed to the operator.
nPress   if the caller wants the front desk; if the caller presses  , 
the call is routed to extension 105, which is the front desk.
nPress   if the caller knows the person’s extension; if the caller 
presses  , the call is routed to announcement 382, which instructs 
the caller to dial the person’s extension.
nPress   if the caller knows the person’s name; if the caller 
presses , the following sub-procedure occurs:
a. Announcement 661 plays requesting that the caller enter the 
first four characters of the person’s last name.
— If there is a single match, the call is redirected.
— If there are multiple matches, continue with Step b.
.
— If there is no match, go to Step d.
.
b. Announcement 662 plays requesting that the caller enter the 
rest of the person’s last name, followed by the   key.
— If there is a single match, the call is redirected.
— If there are multiple matches, continue with Step c.
.
— If there is no match, go to Step d.
.
change vector 2 Page 3 of 3
CALL VECTOR
23 goto step 30 if nomatch
24 collect 11 digits after announcement 662
25 route-to name2 with coverage y
26 goto step 30 if nomatch
27 collect 2 digits after announcement 663
28 route-to name3 with coverage y
29 goto step 30 if nomatch
30 collect 1 digits after announcement 660
31 goto step 21 if digits = 1
32 route-to number 0 with cov n if unconditionally
0
0
11
2
2
3
3
# 
						

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Features 
A-58 Dial by Name 
A
c. Announcement 663 plays requesting that the caller enter the 
first two characters of the person’s first name.
— If there is a single match, the call is redirected.
— If there is no match, continue with Step d.
.
d. Since there are still no matches, announcement 660 plays 
telling the caller that he or she can press   to try again, or 
press   to get an operator.
nPress   if the caller knows the department he or she wish to access 
(such as housekeeping); if the caller presses  , the call is routed to 
announcement 383, which gives the caller a list of several 
departments that the caller can dial directly.
nPress   to start over again; if the caller presses  , the caller hears 
announcement 381, which repeats all of the options.
nIf the caller dials anything else, the call is routed to the operator.
Required hardware
The integrated announcement circuit pack (TN750C) is required for this feature.
1
0
4
4
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							Features Not Supported 
B-1  
B
DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
B
Features Not Supported
The following DEFINITY ECS features and adjuncts are not supported on the 
DEFINITY BCS and GuestWorks offers:
nAdjunct Switch Application Interface (ASAI)
nAsynchronous Transfer Mode
nBasic Call Management System Enhancements
— VuStats Login IDs
— VuStats Service Level
nCallMaster VI
nCallVisor ASAI
nCall Vectoring Enhancements
— Adjunct Routing
— Advanced Vector Routing
— ASAI Routing (not the same as Adjunct Routing)
— Automatic Number Identification/Information Interchange Digits 
Routing
— Best Service Routing
— Call Information Forwarding (CINFO)
— Expert Agent Selection
— G3V4 Enhanced Features
— Look-Ahead Interflow
— Vector Directory Number of Origin Announcements
— Vector Directory Number Return Destination
nCall Work Codes
nCentralized Attendant Service (Main and Branch)
nCentreVu® Advocate 
						

							DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Features Not Supported 
B-2  
B
nCentreVu Call Management System
nCONVERSANT®
nDEFINITY IP Solutions (only IP trunking is supported on DEFINITY BCS 
and GuestWorks)
nDEFINITY Network Administration
nDEFINITY Network Management
nDigital Multiplexed Interface
nDirect Agent Calling
nDistributed Communications System 
nDistributed Communications System Plus
nDual-Tone Multifrequency Feedback Signals for Voice Recognition Unit
nExpert Agent Selection
nExtension Number Portability
nFlexible Billing
nForced Automatic Call Distribution Calls
nInbound Call Management
nMain/Satellite 
nModem Pooling
nMultimedia Application Server Interface
nMultimedia Call Handling (MMCH)
nMultiple Call Handling - Forced
nMultiple Music Sources (requires Tenant Partitioning)
nOutbound Call Management
nPC Application Software Translation Exchange (PASTE)
nPort Node Controller Duplication
nQSIG Enhancements
— Basic Supplementary Services
— Call Independent Signaling Connections
— CAS Attendant Display of COR
— CAS Attendant Return Call
— CAS Display Enhancements
— CAS Priority Queue
— CAS RLT Emulation via PRI
— Call Independent Signaling Connections (CISC) Enhancements