Lucent Technologies DEFINITY Business Communications System And GuestWorks Instructions Manual

DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Contents 
xi  
Attendant BackupA-7
Attendant Call WaitingA-8
Attendant Calling of Inward Restricted StationsA-8
Attendant ConsoleA-8
Attendant Control of Trunk Group AccessA-8
Attendant Direct Extension Selection
with Busy Lamp FieldA-8
Attendant Direct Trunk Group SelectionA-8
Attendant DisplayA-9
Attendant Intrusion (Call Offer)A-9
Attendant Override of Diversion FeaturesA-9
Attendant Priority...

DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Contents 
xii  
Call CoverageA-14
Call Detail RecordingA-14
Call ForwardingA-14
Call ParkA-15
Call PickupA-15
Call Pickup — GroupA-15
Call TimerA-15
Call Waiting TerminationA-16
Calling/Connected Party Number RestrictionA-16
Class of RestrictionA-16
Class of ServiceA-16
Code Calling AccessA-17
Conference — AttendantA-17
Conference — TelephoneA-17
ConsultA-17
Controlled RestrictionsA-17
Coverage...

DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Contents 
xiii  
Enhanced Abbreviated DialingA-20
Enhanced Night ServiceA-21
Enhanced Voice Terminal DisplayA-21
Extended User Administration of Redirected CallsA-21
External Device AlarmingA-21
Facility Busy IndicationA-22
Facility Test CallsA-22
Fiber Link AdministrationA-22
Go to CoverA-22
Group ListenA-22
Group PagingA-23
HoldA-23
Hold — AutomaticA-23
Hunt GroupsA-23
Individual Attendant...

DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Contents 
xiv  
Night ServiceA-28
Outgoing Call No-Answer (by Call Type)A-29
Pass Advice of Charge Information to World
Class BRI EndpointsA-29
Personal Station AccessA-29
Personalized RingingA-29
Power Failure TransferA-30
Priority CallingA-30
Privacy — Attendant LockoutA-30
Privacy — Auto ExclusionA-30
Privacy — Manual ExclusionA-30
Public Network Call PriorityA-30
Pull TransferA-31
Recall...

DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Contents 
xv  
Time Supervision and Forced ReleaseA-35
Timed Reminder and Attendant TimersA-35
TransferA-35
Transfer AbortA-35
Transfer — Outgoing Trunk
to Outgoing TrunkA-36
Transfer RecallA-36
Trunk FlashA-36
Trunk Identification by AttendantA-36
Trunk-to-Trunk TransferA-37
Visually Impaired Attendant ServiceA-37
Voice Message RetrievalA-37
Voice Messaging and Call CoverageA-38
Voice Terminal...

DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Contents 
xvi  
Suite Check-InA-43
VIP WakeupA-43
Wake-Up Activation via Confirmation TonesA-43
nHunt Group featuresA-44
Abandoned Call SearchA-44
Agent Call HandlingA-44
Attendant VectoringA-44
Auto-Available SplitA-44
Automatic Call DistributionA-44
Basic Call Management SystemA-45
Call PromptingA-45
Call VectoringA-45
Dialed Number Identification ServiceA-45
Intraflow and InterflowA-46
Multiple...

DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Contents 
xvii  
Facility and Non-Facility Associated SignalingA-50
ICLID on Analog CO TrunkA-51
IP TrunksA-51
ISDN — GeneralA-51
ISDN Restriction PresentationA-52
Layer 1 DeactivationA-52
Multiple Public Network Calling/Connected
Numbers/SystemA-52
Multiple Subscriber Number - LimitedA-52
NT Interface on TN556CA-52
NT QSIG Peer ProtocolA-53
nDial by NameA-53
User operationA-54
ConsiderationsA-55...

DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Contents 
xviii   

About This Document 
xix The purpose of this overview 
DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
About This Document
The purpose of this overview
This document provides general information about the components and 
capabilities of the DEFINITY® Business Communications System (BCS) and 
GuestWorks® Issue 6 offers. You will learn how these systems provide practical 
and creative solutions to your business’s needs.
The intended audiences
This...

DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
About This Document 
xx The content of this overview 
nChapter 4, Desktop Solutions, discusses features that are available at 
your desktop computer or telephone.
nChapter 5, Mobility Solutions, discusses products and features that allow 
you to keep in touch with colleagues and clients while moving about freely 
inside and outside the workplace.
nChapter 6, Computer-Telephone Integration...