Lucent Technologies DEFINITY Business Communications System And GuestWorks Instructions Manual

DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Industry Applications 
3-3 Education (K – 12 and small colleges) 
3
nThe security of all buildings can be coordinated and enhanced in the 
following ways:
— The system efficiently routes emergency calls to security staff.
— PassageWay
® Direct Connection logs incoming calls and pinpoints 
the location of the telephone making the call, using the system’s 
name/number display capability.
— Call...

DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Industry Applications 
3-4 Financial services 
3
Plan for expansion and innovation
Schools must be at the forefront of communications innovation, so it is important 
to use a platform that can accommodate rapidly-evolving requirements. The 
system is:
nCapable of handling multimedia calls
nCompatible with many different products from many different vendors so 
that it fully integrates all of your...

DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Industry Applications 
3-5 Financial services 
3
allows you to set up an automated attendant that screens calls for your busy 
customer service representatives. For example, the attendant may handle 
incoming calls by offering the following options to the caller:
nIf you know your parties’ extension, press 1.
nFor business hours, press 2.
nFor interest rates, press 3.
nTo receive a loan...

DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Industry Applications 
3-6 Government 
3
Here are some additional ways the system can help you serve your customers:
nThe system’s open architecture allows you to easily change features to 
meet the changing needs of your customers. For example, setting up a 
small telemarketing group often requires making only minor modifications 
to your measured hunt group.
nSome organizations have calls...

DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Industry Applications 
3-7 Health Care 
3
call so that when emergency personnel arrive, someone can help them find the 
exact location of the emergency. This feature is critical at government locations 
that tend to have several different buildings.
Provide flexible telephone services to employees
Since many government agencies are now requiring private industries to 
telecommute, government...

DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Industry Applications 
3-8 Health Care 
3
Improve response in a busy environment
Hospitals deal with a high percentage of emergencies, both in the hospital and in 
the outside community. Hospitals can improve their patient services and 
emergency response by:
nMobilizing staff during disasters or emergencies outside the hospital
nImproving response to emergencies inside the hospital
nImproving...

DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Industry Applications 
3-9 Health Care 
3
nVoice Messaging systems can reduce personal paging and eliminate 
telephone tag when the staff must continuously leave messages and wait 
for returned calls.
nBasic call management system packages can support the facility’s busiest 
offices such as the business office, hotline groups, clinics, and admissions 
offices.
nLucent Technologies Call Accounting...

DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Industry Applications 
3-10 Health Care 
3
identifying questions and enables him or her to locate the records more 
easily. It also improves service by enabling the agent to greet the caller by 
name and to address the issues more quickly.
nBasic Call Management System allows the business office supervisor to 
assign the appropriate number of representatives and analyze call volume 
to identify...

DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Industry Applications 
3-11 Health Care 
3
Improve accessibility to specialists
Medical professionals often need to contact specialists in a particular field but are 
restricted because of time, distance, and expense. They provide better medical 
care by doing the following:
nConsulting with experts, sometimes during surgery
nOvercoming boundaries of distance — by consulting with any physician, 
no...

DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Industry Applications 
3-12 Hospitality 
3
Nutritionists, for example, are particularly scarce in remote settings. A 
nutritionist can use video to communicate with a patient in a distant facility, 
showing food models of healthy portions and being face-to-face with the 
patient for better understanding.
Hospitality
The hospitality industry is composed primarily of hotels, motels, and restaurants....