Lucent Technologies DEFINITY Business Communications System And GuestWorks Instructions Manual

DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Hospitality Solutions 
7-5 Hospitality enhancements 
7
Hospitality enhancements
Recent enhancements to GuestWorks provide additional hospitality features and 
options. The primary enhancements are the following:
nAutomatic Selection of Direct Inward Dialing Numbers for Guest Rooms
nCrisis Alert to Pager
nSuite Check-In
nStation Hunt Before Coverage.
Automatic Selection of Direct Inward Dialing...

DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Hospitality Solutions 
7-6 INTUITY Lodging 
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Station Hunt Before Coverage
This option works with the Suite Check-In feature. With Station Hunt Before 
Coverage, the call routes to the other phones in the “suite” of rooms before going 
to coverage, if the primary number called is busy. 
INTUITY Lodging
INTUITY Lodging is a messaging system designed especially for lodging 
establishments such as...

DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Hospitality Solutions 
7-7 INTUITY Lodging 
7
Faxes can also be stored in the administrator’s mailbox for later delivery to a 
guest. This occurs when someone sends a fax to the hotel, but not directly to a 
guest’s mailbox. The administrator can either print the fax or send it to the guest’s 
mailbox. Guests or administrators can also send faxes to multiple locations 
simultaneously.
Language...

DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Hospitality Solutions 
7-8 Xiox Call Accounting 
7
Additional features
INTUITY Lodging includes many features similar to those of DEFINITY AUDIX and 
I
NTUITY AUDIX. (For more information, see Chapter 10, Voice Messaging 
Solutions.) Guests may record their own personal greetings, for example, and 
administrators can send broadcast messages to many recipients simultaneously. 
Mailing lists can be...

DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Hospitality Solutions 
7-9 Xiox Call Accounting 
7
Xiox call accounting focuses on the following areas: 
nRevenue generation 
— Bill back call costs to guests
— Automatically mark up call costs by percentage and/or flat fee on a 
cost per call and/or cost-per-minute basis. 
nCost allocation 
— Accurately charge telecommunications costs to the proper 
department 
— Monitor misuse and abuse 
—...

DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Hospitality Solutions 
7-10 Xiox Call Accounting 
7 

Data Management Solutions 
8-1 Overview 
8
DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
8
Data Management Solutions
Overview
DEFINITY BCS and GuestWorks are designed for fast, efficient, and reliable 
movement and management of data. All information transmitted through the 
digital system is carried in a digital format. Analog signals — both voice and 
data — are converted to digital form before being switched. Analog data 
compatible with...

DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Data Management Solutions 
8-2 Data management features 
8
The system can be used in a variety of data applications. The applications listed 
below are just a few examples of the many ways in which you can use the system 
to improve your data communications:
nSwitched asynchronous host computer access
nSwitched synchronous host computer access
nPersonal computer networking
nSwitched video...

DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Data Management Solutions 
8-3 Digital interfaces 
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nData Hot Line enables you to administer a data module so that when the 
module goes off-hook the data call is immediately placed to the 
preassigned number. This feature may also be used to restrict a data 
module to the assigned number only.
nData Protection prevents disruption of data transmissions by the system’s 
other features or tones....

DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Data Management Solutions 
8-4 Digital interfaces 
8
DCP’s framing structure allows voice, data, and signaling information to be trans-
mitted with low overhead and be virtually free of errors. DCP transmits at a rate 
of 8000 frames per second or 160 kbps. DCP allows data and digitized voice to be 
multiplexed on two twisted pairs, terminating in a standard telephone jack.
The 6416D+M and 6424D+M...