Lucent Technologies DEFINITY Business Communications System And GuestWorks Instructions Manual

Computer-Telephone Integration Solutions 
6-1 Overview 
6
DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
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Computer-Telephone Integration 
Solutions
Overview
Telecommunications and information systems are the fundamental building blocks 
of most businesses. Whether a sale is being made, a question is being answered, 
or an order is being placed, the telephone is the primary communications medium. 
However, the information to make the sale,...

DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Computer-Telephone Integration Solutions 
6-2 PassageWay Direct Connection Solution 
6
with your customers. Having the call processing software on the same computer 
with spreadsheet, word processing, or other software allows the attendants to 
stay productive between calls.
Your company directory is displayed on screen with busy extensions shaded. A 
variety of search functions are available, so...

DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Computer-Telephone Integration Solutions 
6-3 PassageWay Direct Connection Solution 
6
Windows Dynamic Data Exchange (DDE) and Telephone Applications Program-
ming Interface (TAPI) support ensures that you can capitalize on future CTI tech-
nologies.
Make your PC work for you by having it do the following:
nAccess and autodial phone numbers while you do other tasks,
nInstantly retrieve and display...

DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Computer-Telephone Integration Solutions 
6-4 PassageWay Direct Connection Solution 
6
Figure 6-1. PassageWay Direct Connection Configurations
PassageWay Direct Connection Telephony 
Manager
The Telephony Manager software for Windows 95 is an application that allows you 
to control telephone calls (both incoming and outgoing) directly from your PC. You 
can make calls, answer calls, place calls on...

DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Computer-Telephone Integration Solutions 
6-5 PassageWay Direct Connection Solution 
6
PassageWay Direction Connections and CTI
Applications
You can convert your existing windows-based software into CTI applications by 
writing DDE links to PassageWay Direct Connection Solution. Or, add a 
“middleware” software application to dial and screen-pop from any windows 
application. If your application...

DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Computer-Telephone Integration Solutions 
6-6 PassageWay Direct Connection Solution 
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System Requirements
The system requires the following:
nIBM-compatible PC with a 486 or higher processor
n8 MB RAM (16 MB recommended; 16 MB required with Telephony 
Manager R2)
navailable serial port
n3.5”, 1.44-MB, high-density disk drive (CD-ROM recommended)
nhard disk with 15 MB of space available (25 MB...

Hospitality Solutions 
7-1 Overview 
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DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
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Hospitality Solutions
Overview
GuestWorks, the hospitality offer of the DEFINITY product line, offers an array of 
features that enhance guest services and keep guests happy. You can thus enjoy 
robust hospitality functions on a state-of-the-art communications system.
NOTE:
In some countries, DEFINITY BCS is sold with the hospitality features 
instead of...

DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Hospitality Solutions 
7-2 Overview 
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nSuite check-in. This feature provides the capability to have the system 
automatically check-in several related extensions with one check-in 
command. This feature allows hotels that offer “suite” rooms with several 
phones the ability to check in all the phones associated with that “suite” at 
one time.
nAutomatic selection of DID numbers. This feature...

DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Hospitality Solutions 
7-3 Overview 
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Property management systems are used for making guest reservations, checking 
guests in and out, printing guest bills, and other accounting functions. I
NTUITY 
Lodging provides a variety of voice messaging and fax functions for guests and 
administrative staff, and includes flexible administration capabilities that simplify 
moves and changes. The call...

DEFINITY® Business Communications System and GuestWorks® Issue 6 
Overview  555-231-208  Issue 1
April 2000
Hospitality Solutions 
7-4 Overview 
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Figure 7-1. Switch/INTUITY/PMS Link Integration A) Standalone Link B) GuestWorks Link
1) Switch-to-I
NTUITY Lodging 
Link (administrative voice 
messaging link)2) Switch-to-PMS Link (control 
messages link)
3) I
NTUITY Lodging-to-PMS 
Link (mailbox control link)4) INTUITY Lodging Call 
Accounting-to-PMS Link (call 
accounting records link)