HP Photosmart C5383 User Manual

							
b. Place the ink cartridge on a sheet of paper with the ink opening pointing up.
c. Repeat steps a and b for each ink cartridge.
5. For each ink cartridge, wipe the sensor window with a dry swab or lint-free cloth.
The sensor window is an area of clear plastic near the copper or gold-colored
metal contacts on the bottom of the ink cartridge. Try not to touch the metal
contacts.
6.Install each ink cartridge in its slot. Press it down until the tab snaps into place.
Match the color and icon on each ink cartridge label to the color and icon on the
slot for that ink cartridge.
7.Close the ink cartridge access door, and check if the error has been resolved.
8. If you still receive the error message, turn the product off, and then on again.
Cause: Ink might have built up on the ink cartridge window and it needed to be
cleaned
If this did not solve the issue, try the next solution.
Solution 3: Contact HP support
Solution: Contact HP support for service.
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Troubleshooting
 
						

							
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click  Contact HP for information
on calling for technical support.
Cause: The sensor was defective.
Errors 279
Troubleshooting
 
						

							
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Troubleshooting
 
						

							
15 HP warranty and support
Hewlett-Packard provides Internet and phone support for the HP All-in-One.
This section contains the following topics:
•
Warranty
•
Ink cartridge warranty information
•
Support process
•
Before you call HP support
•
HP support by phone
•
Additional warranty options
•
HP Quick Exchange Service (Japan)
•
HP Korea customer support
•
Prepare the HP All-in-One for shipment
•
Pack the HP All-in-One
Warranty
For more information about the warranty, see the printed documentation that came with the product.
Ink cartridge warranty information
The HP cartridge warranty is applicable when the pr oduct is used in its designated HP printing device.
This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished,
misused, or tampered with.
During the warranty period the product is covered as  long as the HP ink is not depleted and the end
of warranty date has not been reached. The end of  warranty date, in YYYY/MM/DD format, may be
found on the product as indicated:
For a copy of the HP Limited Warranty Statement,  see the printed documentation that came with the
product.
Ink cartridge warranty information 281
HP warranty and support
 
						

							
Support process
If you have a problem, follow these steps:
1.Check the documentation that came with the product.
2. Visit the HP online support Web site at 
www.hp.com/support . HP online support is available to
all HP customers. It is the fastest source for up-to-date product information and expert
assistance and includes  the following features:
• Fast access to qualified online support specialists
• Software and driver updates for the product
• Valuable product and troubleshooting information for common problems
• Proactive product updates, support alerts, and  HP newsgrams that are available when you
register the product
3. Call HP support. Support options and availabilit y vary by product, country/region, and language.
Before you call HP support
Software programs from other companies might be  included with the HP All-in-One. If you experience
problems with any of those programs, you will re ceive the best technical assistance by calling the
experts at that company.
NOTE: This information does not apply to customer s in Japan. For information on service
options in Japan, see  “
HP Quick Exchange Service (Japan)” on page 284 .
If you need to contact HP support, do the following before you call:
1.Make sure that:
a. The HP All-in-One is plugged in and turned on.
b . The specified ink cartridges  are installed correctly.
c . The recommended paper is properly loaded in the input tray.
2. Reset the HP All-in-One:
a. Turn off the HP All-in-One by pressing the On button.
b . Unplug the power cord from the back of the HP All-in-One.
c . Plug the power cord back  into the HP All-in-One.
d . Turn on the HP All-in-One by pressing the On button.
3. To find support and warranty information, go to the HP Web site at 
www.hp.com/support . If
prompted, choose your country/region, and then click  Contact HP for information on calling for
technical support.
Check the HP Web site for updated information or  troubleshooting tips for the HP All-in-One .
4. If you are still experiencing problems and need  to speak with an HP support representative, do
the following:
a . Have the specific name of the HP All-in-One,  as it appears on the control panel, available.
b . Print a printer status report.
c . Make a color copy to have available as a sample printout.
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282 HP warranty and support
HP warranty and support
 
						

							
d. Be prepared to describe your problem in detail.
e . Have your serial number ready.
You can view the serial number by looking at the sticker on the rear side of the HP All-in-
One. The serial number is the 10-character code in the upper left corner of the sticker.
NOTE: The device serial number can also  be accessed using the HP Photosmart
software. To access the device serial number from the software, on the Windows
taskbar, click  Start > All Programs  > HP  > HP Solution Center . On the Help page,
click  Technical information  under Tools.
5.Call HP support. Be near the HP All-in-One when you call.
Related topics
“
Print a printer status report” on page 106
HP support by phone
For a list of support phone numbers, see the printed documentation that came with the device.
This section contains  the following topics:
•
Phone support period
•
Placing a call
•
After the phone support period
Phone support period
One year of phone support is available in North Am erica, Asia Pacific, and Latin America (including
Mexico). To determine the duration of phone supp ort in Europe, the Middle East, and Africa, go to
www.hp.com/support. Standard phone company charges apply.
Placing a call
Call HP support while you are in front of the computer and the product. Be prepared to provide the
following information:
•Model number (located on the label on the front of the product)
• Serial number (located on the  back or bottom of the product)
• Messages that appear when the situation occurs
• Answers to these questions:
◦Has this situation happened before?
◦ Can you re-create it?
◦ Did you add any new hardware or software to your computer at about the time that this
situation began?
◦ Did anything else occur prior to this situat ion (such as a thunderstorm, product was moved,
etc.)?
After the phone support period
After the phone support period, help is available from  HP at an additional cost. Help may also be
available at the HP online support Web site: 
www.hp.com/support . Contact your HP dealer or call
the support phone number for your country/region to learn more about support options.
Additional warranty options
Extended service plans are available for the  HP All-in-One at additional costs. Go to www.hp.com/
support, select your country/region and language, then explore the services and warranty area for
information about the extended service plans.
Additional warranty options 283
HP warranty and support
 
						

							
HP Quick Exchange Service (Japan)
For instructions on how to pack your product for exchange, see “Pack the HP All-in-One”
on page 286 .
HP Korea customer support
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284 HP warranty and support
HP warranty and support
 
						

							
Prepare the HP All-in-One for shipment
If, after contacting HP support or returning to the point of purchase, you are requested to send the
HP All-in-One in for service, make sure you remove and keep the following items before returning
your device:
• The control panel faceplate
• The power cord, USB cable, and any other cable connected to the HP All-in-One
CAUTION: The replacement HP All-in-One will not  be shipped with a power cord. Store
the power cord in a safe place until  the replacement HP All-in-One arrives.
•Any paper loaded in the input tray
• Remove any originals you might have loaded in the HP All-in-One
This section contains  the following topics:
•
Secure the ink system
•
Remove the control panel faceplate
Secure the ink system
Contact HP support for information about how you should secure the ink system to prevent ink from
leaking in the HP All-in-One during shipment.
If you receive a replacement HP All-in-One, refer to  the instructions included in the box for information
about how to secure the ink system. The replacement HP All-in-One might come with ink cartridges
that you can use to install in your device to pr event the ink system from leaking during shipment.
NOTE:This information does not apply to custom ers in Japan. For information on service
options in Japan, see  “
HP Quick Exchange Service (Japan)” on page 284 .
Remove the control panel faceplate
Remove the control panel faceplate before returning the HP All-in-One for repair.
NOTE:This information does not apply to custom ers in Japan. For information on service
options in Japan, see  “
HP Quick Exchange Service (Japan)” on page 284 .
CAUTION:The HP All-in-One must be unplugged before following these steps.
To remove the control panel faceplate
1.Press the On button to turn off the HP All-in-One.
2. Unplug the power cord, and then disconnect it from the HP All-in-One. Do not return the power
cord with the HP All-in-One.
3. Remove the control panel faceplate as follows:
a. Place your hands on each side  of the control panel faceplate.
b . Place the fingertips of your left hand in the small gap under the display, and then pry the
faceplate down and to the right.
Prepare the HP All-in-One for shipment 285
HP warranty and support
 
						

							
4.Retain the control panel faceplate. Do not return  the control panel faceplate with the HP All-in-
One.
CAUTION: The replacement HP All-in-One might not  come with a control panel faceplate.
Store your control panel faceplate in a safe  place, and when the replacement HP All-in-One
arrives, reattach your control panel faceplate.  You must attach your control panel faceplate
to use the control panel functions on the replacement HP All-in-One.
NOTE: See the Start Here guide that came with the HP All-in-One for instructions on how
to attach your control panel faceplate. T he replacement HP All-in-One might come with
instructions for setting up your device.
Pack the HP All-in-One
Complete the following steps once you have removed the print cartridges, removed the control panel
faceplate, turned off the HP All-in-One, and unplugged it.
To pack the HP All-in-One
1. If available, pack the HP All-in-O ne for shipment by using the original packing materials or the
packaging materials that came with your exchange device.
If you do not have the original packaging  materials, please use other adequate packaging
materials. Shipping damage c aused by improper packaging and/or improper transportation is
not covered under the warranty.
2. Place the return shipping l abel on the outside of the box.
3. Include the following items in the box:
• A complete description of symptoms for servic e personnel (samples of print quality problems
are helpful).
• A copy of the sales slip or other proof of  purchase to establish the warranty coverage period.
• Your name, address, and a phone number where you can be reached during the day.
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16 Technical information
The technical specifications and international regulatory information for the HP All-in-One are
provided in this section.
For additional specifications, see  the printed documentation that came with the HP All-in-One.
This section contains  the following topics:
•
Specifications
•
Environmental product stewardship program
•
Regulatory notices
Specifications
Technical specifications for the HP All-in-One  are provided in this section. For additional
specifications, see the printed documentat ion that came with the HP All-in-One.
System requirements
Software and system requirements are located in the Readme file.
For information about future operating system releas es and support, visit the HP online support Web
site at 
www.hp.com/support .
Paper specifications
Type
Paper weightInput tray*Output tray†Photo tray*
Plain paper20 to 24 lb. (75 to
90 gsm)Up to 125 (20 lb.
paper)50 (20 lb. paper)n/a
Legal paper20 to 24 lb. (75 to
90 gsm)Up to 100 (20 lb.
paper)10 (20 lb. paper)n/a
Cards110 lb. index max
(200 gsm)Up to 2025Up to 20
Envelopes20 to 24 lb. (75 to
90 gsm)Up to 1515n/a
Transparency filmn/aUp to 4025n/a
Labelsn/aUp to 4025n/a
5 x 7 inch (13 x 18 cm)
Photo paper145 lb.
(236 gsm)Up to 2020Up to 20
4 x 6 inch (10 x 15 cm)
Photo paper145 lb.
(236 gsm)Up to 2020Up to 20
8.5 x 11 inch (216 x 279
mm) Photo papern/aUp to 4025n/a
* Maximum capacity.
† Output tray capacity is affected by the type of paper and the amount of ink you are using. HP recommends emptying the output tray  frequently. FAST DRAFT print quality mode
requiresthe extender tray to be extended and the end tray rotated up. Without the end tray
rotated up, both letter and legal-sized  paper will fall on the first sheet.
*
Specifications 287
Technical information