HP Photosmart C5383 User Manual

							
To evaluate the print quality report
1.Check the ink levels shown on the page. If  a cartridge shows very low ink levels and
you find the print quality unacceptable, consider replacing that ink cartridge. Print
quality typically deteriorates as cartridges run out of ink.
NOTE: If the print quality report is not legible, you can check the estimated ink
levels from the control panel or HP Photosmart Software.
NOTE: Ink level warnings and indicators provide estimates for planning
purposes only. When you receive a low-ink warning message, consider having a
replacement cartridge available to avoid possible printing delays. You do not need
to replace the ink cartridges until print quality becomes unacceptable.
2. Look at the large text above the color bl ocks. The type should be sharp and clear.
Figure 12-1 Sample text area - expected result
• If the type is jagged, align the printer, and then print this diagnostic page again. Figure 12-2 Sample text area - jagged text
• If the text is uneven, streaked, or smeared, clean the printhead, and then printthis diagnostic page again.
Figure 12-3 Sample text area - uneven ink distribution
Figure 12-4 Sample text area - streaks or smears
3.Look at the demonstration picture, on the left side of the page below the large text.
The picture should be sharp and clear.
Figure 12-5 Sample demonstration picture - expected result
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• If the picture is blurry or streaked, clean the printhead, align the printer, and thenprint this diagnostic page again.
Figure 12-6 Sample demonstration picture - blurry
Figure 12-7 Sample demonstration picture - streaks
NOTE: If cleaning the printhead and aligning the printer do not solve this print
quality issue, contact HP support for service.
• If the picture has a smear or scrape, check  to see if the paper is wrinkled. Insert
clean, wrinkle-free paper, and then print this diagnostic page again.
Figure 12-8 Sample demonstration picture - smeared or scraped
NOTE: If you still encounter  this issue after inserting clean, wrinkle-free
paper, contact HP support for service.
4. Look at the adjacent yellow  and magenta color blocks, below the large text. The
division between the two colors should be sharp and clean, with no blurriness or area
of mixed color.
Figure 12-9 Adjacent color blocks - expected result
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If the division between the colors is blurry, fuzzy, or the color seems mixed, clean the
printhead, and then print this diagnostic page again.
Figure 12-10 Adjacent color blocks - blurry, fuzzy, or mixed colors
NOTE:If cleaning the printhead does not solve this print quality issue, contact
HP support for service.
5. Look at the labeled  color blocks above th e color bars. The color blocks should match
the color listed immediately below and should not contain any streaks.
If any of the labeled color bl ocks are streaked, or if the co lor of the block is different
from the name (for instance, if the block labeled green looks blue), clean the
printhead, and then print this diagnostic page again.
Figure 12-12 Labeled color blocks - streaks (red block) and incorrect colors
(green block)
NOTE: If cleaning the printhead does not solve this print quality issue, contact
HP support for service.
6. Look at the color bars at the bottom of the page. The bars should be solid and extend
all the way across the page.
Figure 12-13 Color bars - expected result
If any of the color bars are streaked with white, lighter on one side, or contain one or
more streaks of a different color, clean the printhead, and then print this diagnostic
page again.
Figure 12-14 Color bars - white streaks (blue bar) and uneven color (top bar)
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Figure 12-15 Color bars - color mixing (yellow bar contains magenta streaks)
NOTE:If cleaning the printhead does not solve this print quality issue, contact
HP support for service.
If you do not see any defects on the print quality report, then the printing system is working
correctly. There is no reason to replace supplies or have the product serviced, because
they are functioning properly. If you still have a print quality problem, here are some other
things you can check:
• Check the paper.
• Check the print settings.
• Make sure your image ha s sufficient resolution.
• If the problem seems confined to a band near the edge of your printout, use the
software you installed with the product or another software application to rotate the
image 180 degrees. The problem might not appear on the other end of the print.
Related topics
•“
Load full-size paper or small-size photo paper” on page 37
•“
Replace the ink cartridges” on page 101
•“
Check the estimated ink levels” on page 100
•“
Align the printer” on page 106
•“
Clean the printhead” on page 105
•“
Print quality troubleshooting” on page 129
Clean the HP All-in-One
To ensure that your copies and scans remain clear, you might need to clean the glass
and lid backing. You might also want to dust the exterior of the HP All-in-One.
TIP: You can purchase an HP Cleaning Kit for Inkjet Printers and All-in-Ones
(Q6260A) that provides everything needed to safely clean your HP device. For more
information, go to: 
www.shopping.hp.com/accessories-store/printer .
This section contains the following topics:
•
Clean the glass
•
Clean the lid backing
•
Clean the exterior
Clean the glass
Fingerprints, smudges, hair, and dust on the  main glass surface slow down performance
and affect the accuracy of the copy and scan features.
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To clean the glass
1.Turn off the product, unplug the power cord, and raise the lid.
2. Clean the glass with a soft cloth or sponge slightly moistened with a nonabrasive
glass cleaner.
CAUTION: Do not use abrasives, acetone, benzene, or carbon tetrachloride on
the glass, since they can damage it. Do not place or spray liquid directly on the
glass. The liquid might seep under the glass and damage the product.
3. Dry the glass with a dry, soft, lint-free cloth to prevent spotting.
4. Turn on the product.
Clean the lid backing
Minor debris can accumulate on the white document backing located underneath the lid
of the HP All-in-One.
To clean the lid backing
1.Turn off the product, unplug the power cord, and raise the lid.
2. Clean the white document backing with a soft cloth or sponge slightly moistened with
a mild soap and warm water.
Wash the backing gently to loosen debris. Do not scrub the backing.
3.Dry the backing with a dry, soft, lint-free cloth.
CAUTION: Do not use paper-based wipes, as these might scratch the backing.
4.If further cleaning is needed, repeat the  previous steps using isopropyl (rubbing)
alcohol, and wipe the backing thoroughly with a damp cloth to remove any residual
alcohol.
CAUTION: Be careful not to spill alcohol on the glass or exterior of the product,
as this might damage it.
5. Plug in the power cord, and then turn on the product.
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Clean the exterior
Use a soft cloth or slightly moistened sponge to wipe dust, smudges, and stains off the
case. The interior of the HP All-in-One does not require cleaning. Keep fluids away from
the control panel and the interior of the HP All-in-One.
CAUTION:To avoid damage to the exterior of the HP All-in-One, do not use alcohol
or alcohol-based cleaning products.
Turn off the HP All-in-One
To avoid damaging the product, you must properly shut it down by using the On button
located on the product. Wait until the On light turns off before you unplug the power cord
or turn off a power strip.
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13 Shop for ink supplies
For a list of ink cartridge numbers, see the printed documentation that came with the
HP All-in-One. You can also use the software that came with the HP All-in-One to find
out the reorder number for all the ink cartridges. You can order ink cartridges online from
the HP Web site. Additionally, you can contact a local HP reseller to find out the correct
ink cartridge reorder numbers for your product and purchase ink cartridges.
To order genuine HP supplies for the HP All-in-One, go to 
www.hp.com/buy/supplies . If
prompted, choose your country/region, follow the prompts to select your product, and
then click one of the shopping links on the page.
NOTE: Ordering ink cartridges online is not supported in all countries/regions. If it is
not supported in your country/region, contact a local HP reseller for information about
purchasing ink cartridges.
To order ink cartridges from your desktop
▲ Click the  Shop for HP Supplies  icon on your desktop to connect to HP SureSupply.
You will see a list of original HP printing supplies that are compatible with your product,
as well as options to conveniently purchase the supplies you need (options vary by
country/region).
If you deleted this icon fr om your desktop, click the  Start menu, point to the  HP folder,
then click  Shop for Supplies .
To order HP printing supplies through the HP Solution Center
1. In the HP Solution Center, click  Settings, point to  Print Settings , and then click
Printer Toolbox .
NOTE:You can also open the  Printer Toolbox from the Print Properties  dialog
box. In the  Print Properties  dialog box, click the  Features tab, and then click the
Printer Services  button.
2.Click the  Estimated Ink Levels  tab.
3. Click  Ink Cartridge Ordering Information .
The ink cartridge reorder numbers appear.
4. Click  Order Online .
HP sends detailed printer information, including model number, serial number, and
ink supply levels, to an authorized on line reseller. The supplies you need are
preselected; you can change quantities, add or remove items, and then check out.
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14 Troubleshooting
This section contains the following topics:
•
View the Readme file
•
Setup troubleshooting
•
Paper jams
•
Print quality troubleshooting
•
Print troubleshooting
•
Memory card troubleshooting
•
Scan troubleshooting
•
Copy troubleshooting
•
CD/DVD print troubleshooting
•
Errors
View the Readme file
You might want to refer to the Readme file for information on system requirements and
possible installation problems.
You can access the Readme file by clicking  Start, pointing to  Programs or All
Programs , pointing to  HP, pointing to  Photosmart C5300 All-in-One series , and then
clicking  Readme .
You can access the Readme file by double-clicking the icon located in the top-level folder
of the HP All-in-One software CD-ROM.
Setup troubleshooting
This section contains setup troubleshooting information for the product.
Many issues are caused when the product is connected to the computer using a USB
cable before the HP Photosmart software is installed on the computer. If you connected
the product to your computer before the software installation screen prompts you to do
so, you must foll ow these steps:
Troubleshooting common setup issues
1. Disconnect the USB cable from the computer.
2. Uninstall the software (if you have already installed it).
For more information, see  “
Uninstall and reinstall the software” on page 126 .
3. Restart your computer.
4. Turn off the product, wait one minute, then restart it.
5. Reinstall the HP Photosmart software.
CAUTION: Do not connect the USB cable to the computer until prompted by the
software instal lation screen.
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Troubleshooting