HP Photosmart C5383 User Manual

							
8.Reinstall the ink cartridge.
9.Close the ink cartridge door, and check if the error message has gone away.
10. If you still receive the error message, turn the product off, and then on again.
Cause: The electrical contacts needed to be cleaned.
If this did not solve the issue, try the next solution.
Solution 3: Close the  print carriage latch
Solution: Make sure that the latch securing the printhead is securely closed.
Leaving the latch handle raised can result in incorrectly seated ink cartridges and
problems printing. The latch must remain down in order to correctly install the ink
cartridges.
Cause: The print carriage latch was not closed properly.
If this did not solve the issue, try the next solution.
Solution 4: Replace the ink cartridge Solution: Replace the indicated ink cartridge.
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Check to see if your ink cartridge is still under warranty and the end of warranty date
has not been reached.
•If the end of warranty date has been reached, purchase a new ink cartridge.
• If the end of warranty date has not been reached, contact HP support for service
or replacement.
Go to: 
www.hp.com/support .
If prompted, choose your country/region, and then click  Contact HP for
information on calling for technical support.
For more information, see:
“
Ink cartridge warranty information” on page 281
Cause: The indicated ink cartri dges were defective.
If this did not solve the issue, try the next solution.
Solution 5: Contact HP support
Solution: Contact HP support for service.
Go to: 
www.hp.com/support .
If prompted, choose your country/region, and then click  Contact HP for information
on calling for technical support.
Cause: The product had a problem.
Ink service capacity warning
Solution: If you are going to move or transport the product after receiving this
message, make sure you keep it upright and do not tip it on its side to avoid ink
leakage.
Printing can continue, but ink system behavior might change.
Cause: The product has nearly maximized the ink service capacity.
Ink system failure
Solution: Turn off the product, unplug the power cord, and wait 10 seconds. Then,
plug the power cord back in and turn on the product.
If you continue to receive this message, write down the error code provided in the
message on the product display, and then contact HP support. Go to:
www.hp.com/support
If prompted, choose your country/region, and then click  Contact HP for information
on calling for technical support.
Cause: The printhead or  the ink delivery system fail ed and the product can no
longer print.
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Check ink cartridges
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Install all five ink cartridges
•
Solution 2: Make sure the ink  cartridges are installed correctly
•
Solution 3: Contact HP support
Solution 1: Install all five ink cartridges Solution: Install all five  ink cartridges.
If all five of the ink cartridges are already installed, proceed to the next solution.
For more information, see:
“
Replace the ink cartridges” on page 101
Cause: One or more of the ink cartridges were not installed.
If this did not solve the issue, try the next solution.
Solution 2: Make sure the ink cartridges are installed correctly Solution: Make sure all of the ink cartridges are properly installed. Refer to the
following steps to resolve this error.
To make sure the ink cartridges are properly installed
1. Make sure the product is turned on.
2. Open the ink cartridge access door by lifting from the front right of the product,
until the door  locks into place.
The print carriage moves to the center of the product.
NOTE:Wait until the print carriage stops moving before proceeding.
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3.Make sure the ink cart ridges are installed in the correct slots.
Match the shape of the icon and color of the ink cartridge with the slot that has
the same shaped icon and color.
4. Run your finger along the top of the ink cartridges to locate any cartridges that
are not snapped completely down.
5. Press down on any cartridges that are sticking up.
They should snap down into place.
6. If an ink cartridge was sti cking up and you were able to snap it back down into
place, close the ink cartridge access door and check if the error message has
gone away.
• If the message has gone away, stop troubleshooting here. The error has been resolved.
• If the message has not gone away, proceed to the next step.
• If none of the ink cartridges were sticking up, proceed to the next step.
7. Locate the ink cartridge that is indicated in the error message, and then press the
tab on the ink cartridge to release it from the slot.
8.Press the ink cartridge back down into place.
The tab should make a snapping noise when the ink cartridge is correctly seated.
If the ink cartridge did not make a snapping noise, the tab might need to be
readjusted.
9. Remove the ink cartridge from the slot.
10. Gently bend the tab away from the ink cartridge.
CAUTION: Be careful not to bend the tab out more than about 1.27 cm
(0.5 inches).
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11.Reinstall the ink cartridge.
It should now snap down into place.
12.Close the ink cartridge access door, and check if the error message has gone
away.
13. If you still receive the error message, turn the product off, and then on again.
Cause: The ink cartridges were not installed properly.
If this did not solve the issue, try the next solution.
Solution 3: Contact HP support Solution: Contact HP support for service.
Go to: 
www.hp.com/support .
If prompted, choose your country/region, and then click  Contact HP for information
on calling for te chnical support.
Cause: There was a problem with the ink cartridges.
Install printhead and then cartridges
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Install the printhead and then cartridges
•
Solution 2: Contact HP support
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Solution 1: Install the printhead and then cartridgesSolution: Make sure that you follow the instructions in the Start Here guide for
installing the printhead and the ink cartridges.
If you installed the printhead and ink cartridges and the message still appears, remove
and reinsert them using the following procedure.
To reinstall the printhead
1. Make sure that the product is turned on.
2. Open the ink cartridge door.
3.Remove every ink cartridge by pushing the tab on the ink cartridge and then
pulling the ink cartridge out of its slot. Place the ink cartridges on a piece of paper
with the ink openings pointing up.
4.Lift the latch handle on the print carriage until it stops.
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5.Remove the printhead by lifting it straight up.
6.Make sure the latch handle is raised, and then reinsert the printhead.
7.Carefully lower the latch handle.
NOTE: Make sure you lower the latch handle before reinserting the ink
cartridges. Leaving the latch handle raised can result in incorrectly seated ink
cartridges and problems printing. The latch must remain down in order to
correctly install th e ink cartridges.
8.Using the colored shaped icons for help, slide the ink cartridge into the empty slot
until it clicks in to place and is seated  firmly in the slot.
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9.Close the ink cartridge door.
Cause: The printhead or ink cartridges were not installed or incorrectly installed.
If this did not solve the issue, try the next solution.
Solution 2: Contact HP support Solution: Contact HP support for service.
Go to: 
www.hp.com/support .
If prompted, choose your country/region, and then click  Contact HP for information
on calling for technical support.
Cause: There was a problem installing the printhead or ink cartridges.
Non-HP cartridge
Solution: Follow the prompts on the display to continue, or replace the indicated
ink cartridges.
CAUTION: HP recommends that you do not remove an ink cartridge until a
replacement is ready to install.
HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges
are designed and tested with HP printers to help you easily produce great results,
time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer
service or repairs required as a result of  using a non-HP supply will not be covered
under warranty.
If you believe you purchased genuine HP ink cartridges, go to:
www.hp.com/go/anticounterfeit
For more information, see:
“
Replace the ink cartridges” on page 101
Cause: The product detected non-HP ink.
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Original HP ink depletedSolution: Follow the prompts on the display to continue, or replace the indicated
ink cartridges.
Check the print quality of the current print job.  If it is not satisfactory, try cleaning the
printhead to see if that improves the quality.
Information about ink levels will not be available.
CAUTION: HP recommends that you do not remove an ink cartridge until a
replacement is ready to install.
HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges
are designed and tested with HP printers to help you easily produce great results,
time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer
service or repairs required as a result of  using a non-HP supply will not be covered
under warranty.
If you believe you purchased genuine HP ink cartridges, go to:
www.hp.com/go/anticounterfeit
For more information, see:
•“
Replace the ink cartridges” on page 101
•“
Clean the printhead” on page 105
Cause: The original HP ink in the indicated ink cartridges was depleted.
Previously used genuine HP cartridge
Solution: Check the print quality of the current print job. If it is not satisfactory, try
cleaning the printhead to see if that improves the quality.
Follow the prompts on the display or computer screen to continue.
For more information, see:
“
Clean the printhead” on page 105
NOTE: HP recommends that you do not leave the ink cartridge outside of the
printer for an extended period of time. If a used cartridge is installed, check the
print quality. If it is not satisfactory, run the cleaning procedure from the toolbox.
Cause: The genuine HP ink cartridge was previously used in some other product.
Printhead appears to be missing or damaged
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Reinstall the printhead and cartridges
•
Solution 2: Contact HP support
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Solution 1: Reinstall the printhead and cartridgesSolution: If you just installed the printhead and ink cartridges, remove and reinsert
them using the following procedure.
NOTE: If you are setting up the product for the first time, make sure you follow
the instructions in the Start Here guide for installing the printhead and the ink
cartridges.
To reinstall the printhead
1. Make sure that the product is turned on.
2. Open the ink cartridge door.
3.Remove all of the ink cartridges and place them on a piece of paper with the ink
opening pointing up.
4.Lift the latch handle on the print carriage until it stops.
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