HP Photosmart C5383 User Manual

							
The scan feature does not work
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Turn on the computer
•
Solution 2: Check the cables
•
Solution 3: Install or reinstall the HP Photosmart Software
Solution 1: Turn on the computer Solution: Turn on the computer.
Cause: The computer was turned off.
If this did not solve the issue, try the next solution.
Solution 2: Check the cables Solution: Check the cables that connect the product to your computer.
Cause: The product was not properly connected to the computer through a USB
cable.
If this did not solve the issue, try the next solution.
Solution 3: Install or reinstall the HP Photosmart Software
Solution: Install or reinstall the software that came with the product.
Cause: The software that came with the product was not installed or was not
running.
Copy troubleshooting
Use this section to solve these copy problems:
•
Nothing happens when I try to copy
•
Parts of the original do not appear or are cut off
•
Fit to Page is not working as expected
•
The image is cropped when I make a borderless copy
•
The printout is blank
•
A borderless copy has white space around the edges
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Nothing happens when I try to copy
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Turn on the product
•
Solution 2: Place the original correctly on the glass
•
Solution 3: Wait until the product completes the current operation
•
Solution 4: The product does not support the paper type or envelope
•
Solution 5: Clear the paper jam
Solution 1: Turn on the product Solution: Look at the On light located on the product. If it is not lit, the product is
turned off. Make sure the power cord is firmly connected to the product and plugged
into a power outlet. Press the On button to turn on the product.
Cause: The product was turned off.
If this did not solve the issue, try the next solution.
Solution 2: Place the original correctly on the glass Solution: Load the original print side down on the right front corner of the glass as
shown below.
Cause: The original was placed incorrectly on the glass.
If this did not solve the issue, try the next solution.
Solution 3: Wait until the produc t completes the current operation
Solution: Check the On light. If it is blinking, the product is busy.
Cause: The product was busy copying or printing.
If this did not solve the issue, try the next solution.
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Solution 4: The product does not support the paper type or envelopeSolution: Do not use the product to copy onto envelopes or other papers it does
not support.
For more information, see:
“
Recommended papers for printing and copying” on page 34
Cause: The product did not recognize the paper type.
If this did not solve the issue, try the next solution.
Solution 5: Clear the paper jam Solution: Clear the paper jam and remove any torn paper that remains in the
product.
For more information, see:
“
Clear paper jams” on page 127
Cause: The product had a paper jam.
Parts of the original do not appear or are cut off
Solution: Load the original print side down on the right front corner of the glass as
shown below.
Cause: The original was placed incorrectly on the glass.
Fit to Page  is not working as expected
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Scan, enlarge, and then print a copy
•
Solution 2: Place the original correctly on the glass
•
Solution 3: Wipe the glass and the back of the document lid
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Solution 1: Scan, enlarge, and then print a copySolution: Fit to Page  can only enlarge the original up to the maximum percentage
allowed by your model. For example, 200% might be the maximum enlargement
percentage allowed by your model. Enlarging a passport photo by 200% might not
enlarge it enough for it to fit a full-size page.
If you want to make a large copy of a small original, scan the original into the computer,
resize the image in the HP scanning software, and then print a copy of the enlarged
image.
Cause: You were trying to increase the size of an original that was too small.
If this did not solve the issue, try the next solution.
Solution 2: Place the original correctly on the glass Solution: Load the original print side down on the right front corner of the glass as
shown below.
Cause: The original was placed incorrectly on the glass.
If this did not solve the issue, try the next solution.
Solution 3: Wipe the glass and the back of the document lid Solution: Turn off the product, unplug the power cord, and then use a soft cloth to
wipe the glass and the back of the document lid.
For more information, see:
•“
Clean the glass” on page 111
•“
Clean the lid backing” on page 112
Cause: Debris might have been stuck on the glass or on the back of the document
lid. The product interprets anything it detects on the glass as part of the image.
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The image is cropped when I make a borderless copy
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Use Fit to Page to enlarge the photo
•
Solution 2: Use Fit to Page to reduce the original to fit on the paper
Solution 1: Use  Fit to Page to enlarge the photo
Solution: If you want to enlarge a photo to fit a full-size page without cropping the
edges, use  Fit to Page.
For more information, see:
“
Resize an original to fit onto letter or A4 paper” on page 90
Cause: The product cropped some of the image around the margins of the copy to
achieve a borderless print without changing the proportions of the original.
If this did not solve the issue, try the next solution.
Solution 2: Use  Fit to Page to reduce the original  to fit on the paper
Solution: If your original is larger than the paper in the input tray, use the  Fit to
Page  feature to reduce your original to fit on the paper in the input tray.
For more information, see:
“
Resize an original to fit onto letter or A4 paper” on page 90
Cause: The original was larger than the paper in the input tray.
The printout is blank
Solution: Load the original print side down on the right front corner of the glass as
shown below.
Cause: The original was placed incorrectly on the glass.
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A borderless copy has white space around the edges
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Scan, resize, and print the image
•
Solution 2: Use photo paper to make borderless copies
Solution 1: Scan, resize, and print the image Solution: When you make a borderless copy of a very small original, the product
enlarges the original up to a maximum percentage. This might leave white space
around the edges. (The maximum percentage varies by model.)
Depending on the size of the borderless copy you are trying to make, the minimum
size of the original varies. For example, you cannot enlarge a passport photo to create
a letter-size borderless copy.
If you want to make a borderless copy of a  very small original, scan the original into
the computer, resize the image, and then print a borderless copy of the enlarged
image.
Cause: You were trying to make a borderless copy of a very small original.
If this did not solve the issue, try the next solution.
Solution 2: Use photo paper to make borderless copies Solution: Use photo paper to make borderless copies.
For more information, see:
•“
Recommended papers for printing and copying” on page 34
•“
Load paper” on page 37
Cause: You were trying to make a borderless copy without using photo paper.
CD/DVD print troubleshooting
Use this section to solve any problems you might encounter while printing on CD/DVD
surfaces with the HP All-in-One.
This section contains the following topics:
•
The product does not detect the CD/DVD holder
•
The product does not detect a CD/DVD on the holder
•
The product stalled while printing a CD/DVD
•
The image on my printed disc is cropped and there is ink on the CD/DVD holder
•
The product is printing on a non-printable area of my disc
•
The design is not centered on my disc
•
The ink on the CD/DVD is not drying
•
The product reports a CD/DVD size mismatch error
•
The CD/DVD holder is stuck in the storage area
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The product does not detect the CD/DVD holder
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Push the CD/DVD holder into the CD/DVD tray
•
Solution 2: Remove the CD/DVD holder from the storage area
•
Solution 3: Place the CD/DVD on the CD/DVD holder
•
Solution 4: Load the next disc on the CD/DVD holder
Solution 1: Push the CD/DVD  holder into the CD/DVD tray
Solution: Push the CD/DVD holder forward into the CD/DVD tray until the lines on
the holder line up to the white lines on the tray. The end of the holder marked with
arrows goes into the CD/DVD tray first.
Cause: You did not push the CD/DVD holder far enough into the CD/DVD tray.
If this did not solve the issue, try the next solution.
Solution 2: Remove the CD/DVD holder from the storage area Solution: Remove the CD/DVD holder from the storage area below the main input
tray. Make sure CD/DVD tray has been lowered and the printable disc is loaded onto
the CD/DVD holder with the printable side up. Push the holder forward into the CD/
DVD tray located below the control panel until the white lines on the holder line up to
the white lines on the tray. The end of the holder marked with arrows goes into the
CD/DVD tray first.
Cause: You inserted the CD/DVD holder back into the storage area.
If this did not solve the issue, try the next solution.
Solution 3: Place the CD/DVD on the CD/DVD holder Solution: Remove the CD/DVD holder from the storage area below the main input
tray. Make sure CD/DVD tray has been lowered and the printable disc is loaded onto
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the CD/DVD holder with the printable side up. Push the holder forward into the CD/
DVD tray located below the control panel until the white lines on the holder line up to
the white lines on the tray. The end of the holder marked with arrows goes into the
CD/DVD tray first.
Cause:You inserted the disc directly into the CD/DVD tray without placing it on the
CD/DVD holder.
If this did not solve the issue, try the next solution.
Solution 4: Load the next disc on the CD/DVD holder
Solution: Remove the CD/DVD holder from the CD/DVD tray. Remove the printed
CD/DVD from the holder. Load the next disc onto the CD/DVD holder with the
printable side up and reinsert the holder into the CD/DVD tray until the lines on the
holder line up to the white lines on the tray. When the product detects the holder, the
prompt disappears.
Cause: The product prompted you to insert the next disc when printing multiple CD/
DVDs in a print job.
The product does not detect a CD/DVD on the holder
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Load a CD/DVD on the CD/DVD holder
•
Solution 2: Load a CD/DVD with the printable side up
Solution 1: Load a CD/DVD on the CD/DVD holder Solution: Remove the CD/DVD holder from the CD/DVD tray. Load a printable disc
onto the CD/DVD holder with the printable side up and reinsert the holder into the
CD/DVD tray until the lines on the holder line up to the white lines on the tray.
Cause: You inserted the CD/DVD holder into the CD/DVD tray without loading a
CD/DVD onto the holder.
If this did not solve the issue, try the next solution.
Solution 2: Load a CD/DVD  with the printable side up
Solution: Remove the CD/DVD holder from the CD/DVD tray. Load a printable disc
onto the CD/DVD holder with the printable side up and reinsert the holder into the
CD/DVD tray until the lines on the holder line up to the white lines on the tray.
Cause: You loaded the CD/DVD upside down on the holder.
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The product stalled while printing a CD/DVDSolution: Ensure that there is at least 7.5 cm (3 inches) of space behind the
product. Also, make sure that the slot on the back of the product is not blocked.
Cause: The product pulled the CD/DVD holder while printing on the CD/DVD. The
holder can protrude about 7.5 cm (3 inches ) from the back of the product. If there is
not sufficient space behind the product, the holder stops and printing stalls.
The image on my printed disc is cropped and there is ink on the CD/DVD holder
Solution: If you are loading a regular-size (120 mm) CD/DVD onto the CD/DVD
holder to be printed,  do not flip the blue ring over the disc. The blue ring should only
be used if you are printing on a small-size (80 mm) CD/DVD.
Before trying again, clean the CD/DVD holder to remove ink from the holder. This
avoids ink contamination with in the product, as well as protects your discs, hands,
and clothing from stains later.
After the CD/DVD holder is clean and dry, load a new printable disc onto the holder
with the printable side up. Leave the blue ring in its original location on the opposite
side of the holder from your disc, as shown below. Reinsert the holder into the CD/
DVD tray until the lines on the holder line up to the white lines on the tray and try your
print again.
Cause: You loaded the CD/DVD onto the CD/DVD holder incorrectly.
The product is printing on a non-printable area of my disc
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Change the software settings
•
Solution 2: Load a new CD/DVD with the printable side up
Solution 1: Change  the software settings
Solution: Make sure the design you are printing is appropriate for the size of the
media loaded in the CD/DVD holder, including the diameter of the inner and outer
rings. Change the software settings accordingly to center and size your design for the
disc you are using. Refer to the documentation or the online help of the software you
are using for additional information.
Cause: Your design was not the correct size for the CD/DVD you loaded.
If this did not solve the issue, try the next solution.
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Solution 2: Load a new CD/DVD with the printable side up
Solution: If you have already burned your content onto the CD/DVD, you might
need to burn your contents again onto a new disc. Load the new disc onto the CD/
DVD holder with the printable side up. Reinsert the holder into the CD/DVD tray until
the lines on the holder line up to the white lines on the tray and try your print again.
Cause: You loaded the CD/DVD upside down on the holder.
The design is not centered on my disc
Solution: Change the software settings to center and size your design for the disc
you are using. Refer to the documentation or the online help of the software you are
using for additional information.
Cause: Your design settings  were not correct.
The ink on the CD/DVD is not drying
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Use inkjet printable discs
•
Solution 2: Load a new CD/DVD with the printable side up
Solution 1: Use inkjet printable discs Solution: Make sure that the CD/DVD you use is compatible for inkjet printing.
Inkjet printable discs normally have a white printing surface. (Some discs also have
a silver printing surface.)
Cause: The surface of the disc was not compatible for printing.
If this did not solve the issue, try the next solution.
Solution 2: Load a new CD/DV D with the printable side up
Solution: If you have already burned your content onto the CD/DVD, you might
need to burn your contents again onto a new disc. Load the new disc onto the CD/
DVD holder with the printable side up. Reinsert the holder into the CD/DVD tray until
the lines on the holder line up to the white lines on the tray and try your print again.
Cause: You loaded the CD/DVD upside down on the holder.
The product reports a CD/DVD size mismatch error
Solution: Cancel the print job and replace the CD/DVD currently loaded on the CD/
DVD holder with a CD/DVD that is the same size as specified in the print job, or
change the print settings in the software.
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