HP Photosmart C5383 User Manual

							
To clear a paper jam from the rear door
1.Press in the tab on the left side of the rear door to release the door. Remove the
door by pulling it away from the product.
2.Gently pull the paper out of the rollers.
CAUTION: If the paper tears when you are removing it from the rollers, check
the rollers and wheels for torn pieces of paper that might be remaining inside
the product. If you do not remove all the pieces of paper from the product,
more paper jams are likely to occur.
3. Replace the rear door. Gently push the door forward until it snaps into place.
4.Press  OK on the control panel to continue the current job.
Cause: Paper had jammed in the product.
Information on paper
The HP All-in-One is designed to work well with most paper types. Test a variety of paper
types before buying a large quantity. Find a paper type that works well and is easy to
purchase. HP papers are designed for the best quality results. In addition, follow these
tips:
•Do not use paper that is too thin, that has a slick texture, or that stretches easily. It
can feed incorrectly through the paper path, causing paper jams.
• Store photo media in its original packaging inside a resealable plastic bag on a flat
surface in a cool, dry place. When you are ready to print, remove only the paper you
plan to use immediately. When you have finished printing, return any unused photo
paper to the plastic bag.
• Do not leave unused photo paper in the input tray. The paper might start to curl, which
might reduce the quality of your printouts. Curled paper can also cause paper jams.
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•Always hold photo paper by the edges. Fingerprints on photo paper can reduce print
quality.
• Do not use paper that is heavily textured. It can cause graphics or text to print
improperly.
• Do not combine different paper types and paper sizes in the input tray; the entire stack
of paper in the input tray must be the same size and type.
• Store printed photos under glass or in a st orage book to prevent bleeding over time
from high humidity.
Print quality troubleshooting
Use this section to solve these print quality problems:
•
Wrong, inaccurate, or bleeding colors
•
Ink is not fillin g the text or graphics completely
•
The printout has a horizontal band of distortion near the bottom of a borderless print
•
Printouts have horizont al streaks or lines
•
Printouts are faded or have dull colors
•
Printouts seem blurry or fuzzy
•
Printouts have vertical streaks
•
Printouts are slanted or skewed
•
Ink streaks on the back of the paper
•
Paper is not picked up from the input tray
•
The text edges are jagged
•
The product prints slowly
Wrong, inaccurate, or bleeding colors
If your printout has one of the following print quality problems, try the solutions in this
section for help.
• Colors look different than what you expected.
For example, the colors in your graphic or photo look one way on your computer
screen but print out differently, or magenta was replaced with cyan in your printout.
• Colors run into each other, or look like  they are smeared on the page. The edges
might have a feathering appearance instead of being sharp and defined.
Try the following solutions if the colors appear wrong, inaccurate, or bleed into each other.
•
Solution 1: Make sure you are using genuine HP ink cartridges
•
Solution 2: Check the paper loaded in the input tray
•
Solution 3: Check the paper type
•
Solution 4: Check the ink levels
•
Solution 5: Check the print settings
•
Solution 6: Align the printer
•
Solution 7: Clean the printhead
•
Solution 8: Contact HP support
Print quality troubleshooting 129
Troubleshooting
 
						

							
Solution 1: Make sure you are using genuine HP ink cartridgesSolution: Check to see if your ink cartridges are genuine HP ink cartridges.
HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges
are designed and tested with HP printers to help you easily produce great results,
time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product
service or repairs required as a result of  using a non-HP supply will not be covered
under warranty.
If you believe you purchased genuine HP ink cartridges, go to:
www.hp.com/go/anticounterfeit
Cause: Non-HP print cartridges were being used.
If this did not solve the issue, try the next solution.
Solution 2: Check the paper loaded in the input tray Solution: Make sure the paper is loaded correctly and that it is not wrinkled or too
thick.
• Load paper with the side you want to print on facing down. For example, if you
are loading glossy photo p aper, load the paper with the glossy side down.
• Make sure the paper lays flat in the input tray and is not wrinkled. If the paper is
too close to the printhead during printing, the ink might be smeared. This can
happen if the paper is raised, wrinkled, or very thick, such as a mailing envelope.
For more information, see:
“
Load paper” on page 37
Cause: The paper was loaded incorrectly, or it was wrinkled or too thick.
If this did not solve the issue, try the next solution.
Solution 3: Check the paper type Solution: HP recommends that you use HP papers or any other paper type that is
appropriate for the product.
Always make sure the paper you are printing on is flat. For best results when printing
images, use HP Advanced Photo Paper.
Store photo media in its original packaging inside a resealable plastic bag on a flat
surface in a cool, dry place. When you are ready to print, remove only the paper you
plan to use immediately. When you have finished printing, return any unused photo
paper to the plastic bag. This will prevent the photo paper from curling.
NOTE: For this issue, there is not a problem with your ink supplies. Therefore,
replacing the ink cartridges or printhead is not necessary.
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For more information, see:
•“
Recommended papers for printing and copying” on page 34
•“
Information on paper” on page 128
Cause: The wrong kind of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
Solution 4: Check the ink levels Solution: Check the estimate d ink levels in the ink cartridges.
NOTE:Ink level warnings and indicators provide estimates for planning
purposes only. When you receive a low-ink warning message, consider having a
replacement cartridge available to avoid possible printing delays. You do not need
to replace the ink cartridges until print quality becomes unacceptable.
For more information, see:
“
Check the estimated ink levels” on page 100
Cause: The ink cartridges might have insufficient ink.
If this did not solve the issue, try the next solution.
Solution 5: Check the print settings Solution: Check the print settings.
• Check the print settings to see if  the color settings are incorrect.
For example, check to see if  the document is set to print in grayscale. Or, check
to see if advanced color settings such as saturation, brightness, or color tone, are
set to modify the appearance of colors.
• Check the print quality setting and make sure it matches the type of paper loaded
in the product.
You might need to choose a lower print quality setting, if colors are running into
each other. Or, choose a higher setting if you are printing a high-quality photo,
and then make sure photo paper such as HP Advanced Photo Paper, is loaded
in the input tray.
NOTE: On some computer screens, colors might appear differently than they do
when printed on paper. In this case, there is nothing wrong with the product, print
settings, or ink cartridges. No further troubleshooting is required.
For more information, see:
•“
Change the saturation, brightness, or color tone” on page 55
•“
Change the print speed or quality” on page 54
•“
Recommended papers for printing and copying” on page 34
Cause: The print settings we re set incorrectly.
If this did not solve the issue, try the next solution.
Print quality troubleshooting 131
Troubleshooting
 
						

							
Solution 6: Align the printerSolution: Align the printer.
Aligning the printer can help ensure excellent print quality.
For more information, see:
“
Align the printer” on page 106
Cause: The printer needed to be aligned.
If this did not solve the issue, try the next solution.
Solution 7: Clean the printhead Solution: If the previous solutions did not resolve the issue, try cleaning the
printhead.
After cleaning the printhead, print a print quality report. Evaluate the print quality
report to see if the print quality problem still exists.
For more information, see:
•“
Clean the printhead” on page 105
•“
Print and evaluate a print quality report” on page 107
Cause: The printhead needed to be cleaned.
If this did not solve the issue, try the next solution.
Solution 8: Contact HP support Solution: Contact HP support for service.
Go to: 
www.hp.com/support .
If prompted, choose your country/region, and then click  Contact HP for information
on calling for te chnical support.
Cause: There was a problem with the printhead.
Ink is not filling the text or graphics completely
Try the following solutions if the ink is not fi lling the text or image completely so that it
appears that parts are missing or blank.
•
Solution 1: Make sure you are using genuine HP ink cartridges
•
Solution 2: Che ck the ink levels
•
Solution 3: Check the print settings
•
Solution 4: Check the paper type
•
Solution 5: Clean the printhead
•
Solution 6: Contact HP support
Solution 1: Make sure you are using genuine HP ink cartridges Solution: Check to see if your ink cartridges are genuine HP ink cartridges.
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132 Troubleshooting
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HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges
are designed and tested with HP printers to help you easily produce great results,
time after time.
NOTE:HP cannot guarantee the quality or reliability of non-HP supplies. Product
service or repairs required as a result of  using a non-HP supply will not be covered
under warranty.
If you believe you purchased genuine HP ink cartridges, go to:
www.hp.com/go/anticounterfeit
Cause: Non-HP ink cartridges were being used.
If this did not solve the issue, try the next solution.
Solution 2: Check the ink levels Solution: Check the estimate d ink levels in the ink cartridges.
NOTE:Ink level warnings and indicators provide estimates for planning
purposes only. When you receive a low-ink warning message, consider having a
replacement cartridge available to avoid possible printing delays. You do not need
to replace the ink cartridges until print quality becomes unacceptable.
For more information, see:
“
Check the estimated ink levels” on page 100
Cause: The ink cartridges might have insufficient ink.
If this did not solve the issue, try the next solution.
Solution 3: Check the print settings Solution: Check the print settings.
• Check the paper type setting to make sure it matches the type of paper loaded in
the input tray.
• Check the print quality setting and make sure it is not set too low.
Print the image with a high print quality setting, such as  Best or Maximum dpi .
For more information, see:
•“
Set the paper type for printing” on page 53
•“
Change the print speed or quality” on page 54
•“
Print using Maximum dpi” on page 60
Cause: The paper type or print quality settings were set incorrectly.
If this did not solve the issue, try the next solution.
Print quality troubleshooting 133
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Solution 4: Check the paper typeSolution: HP recommends that you use HP papers or any other paper type that is
appropriate for the product.
Always make sure the paper you are printing on is flat. For best results when printing
images, use HP Advanced Photo Paper.
Store photo media in its original packaging inside a resealable plastic bag on a flat
surface in a cool, dry place. When you are ready to print, remove only the paper you
plan to use immediately. When you have finished printing, return any unused photo
paper to the plastic bag. This will prevent the photo paper from curling.
NOTE: For this issue, there is not a problem with your ink supplies. Therefore,
replacing the ink cartridges or printhead is not necessary.
For more information, see:
•“
Recommended papers for printing and copying” on page 34
•“
Information on paper” on page 128
Cause: The wrong kind of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
Solution 5: Clean the printhead Solution: If the previous solutions did not resolve the issue, try cleaning the
printhead.
After cleaning the printhead, print a print quality report. Evaluate the print quality
report to see if the print quality problem still exists.
For more information, see:
•“
Clean the printhead” on page 105
•“
Print and evaluate a print quality report” on page 107
Cause: The printhead needed to be cleaned.
If this did not solve the issue, try the next solution.
Solution 6: Contact HP support Solution: Contact HP support for service.
Go to: 
www.hp.com/support .
If prompted, choose your country/region, and then click  Contact HP for information
on calling for te chnical support.
Cause: There was a problem with the printhead.
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The printout has a horizontal band of distortion near the bottom of a borderless
print
Try the following solutions if your borderless print has a blurry band or line on the bottom
of it.
NOTE: For this issue, there is not a problem with your ink supplies. Therefore,
replacing the ink cartridges or printhead is not necessary.
•Solution 1: Check the paper type
•
Solution 2: Use a higher print quality setting
•
Solution 3: Rotate the image
Solution 1: Check the paper type Solution: HP recommends that you use HP papers or any other paper type that is
appropriate for the product.
Always make sure the paper you are printing on is flat. For best results when printing
images, use HP Advanced Photo Paper.
Store photo media in its original packaging inside a resealable plastic bag on a flat
surface in a cool, dry place. When you are ready to print, remove only the paper you
plan to use immediately. When you have finished printing, return any unused photo
paper to the plastic bag. This will prevent the photo paper from curling.
For more information, see:
•“
Recommended papers for printing and copying” on page 34
•“
Information on paper” on page 128
Cause: The wrong kind of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
Solution 2: Use a higher print quality setting
Solution: Check the print quality setting and make sure it is not set too low.
Print the image with a high print quality setting, such as  Best or Maximum dpi .
For more information, see:
•“
Change the print speed or quality” on page 54
•“
Print using Maximum dpi” on page 60
Cause: The print quality setting was set too low.
If this did not solve the issue, try the next solution.
Print quality troubleshooting 135
Troubleshooting
 
						

							
Solution 3: Rotate the imageSolution: If the problem persists, use the software you installed with the product or
another software application to rotate your image 180 degrees so that the light blue,
gray, or brown hues in your image do not print at the bottom of the page.
For more information, see:
“
Change the page orientation” on page 54
Cause: The photo image had odd hues printed near the bottom of the page.
Printouts have horizontal streaks or lines
Try the following solutions if your printout has lines, streaks, or marks on it that run across
the width of the page.
•
Solution 1: Make sure the paper is loaded correctly
•
Solution 2: Use a higher print quality setting
•
Solution 3: Align the printer
•
Solution 4: Clean the printhead
•
Solution 5: Che ck the ink levels
•
Solution 6: Contact HP support
Solution 1: Make sure the paper is loaded correctly Solution: Make sure that the paper is loaded correctly in the input tray.
For more information, see:
“
Load paper” on page 37
Cause: The paper was not loaded correctly.
If this did not solve the issue, try the next solution.
Solution 2: Use a higher print quality setting
Solution: Check the print quality setting and make sure it is not set too low.
Print the image with a high print quality setting, such as  Best or Maximum dpi .
For more information, see:
•“
Change the print speed or quality” on page 54
•“
Print using Maximum dpi” on page 60
Cause: The print quality setting was set too low.
If this did not solve the issue, try the next solution.
Solution 3: Align the printer Solution: Align the printer.
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136 Troubleshooting
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Aligning the printer can help ensure excellent print quality.
For more information, see:
“
Align the printer” on page 106
Cause: The printer needed to be aligned.
If this did not solve the issue, try the next solution.
Solution 4: Clea n the printhead
Solution: If the previous solutions did not resolve the issue, try cleaning the
printhead.
After cleaning the printhead, print a print quality report. Evaluate the print quality
report to see if the print quality problem still exists.
For more information, see:
•“
Clean the printhead” on page 105
•“
Print and evaluate a print quality report” on page 107
Cause: The printhead needed to be cleaned.
If this did not solve the issue, try the next solution.
Solution 5: Check the ink levels Solution: Check the estimate d ink levels in the ink cartridges.
NOTE:Ink level warnings and indicators provide estimates for planning
purposes only. When you receive a low-ink warning message, consider having a
replacement cartridge available to avoid possible printing delays. You do not need
to replace the ink cartridges until print quality becomes unacceptable.
For more information, see:
“
Check the estimated ink levels” on page 100
Cause: The ink cartridges might have insufficient ink.
If this did not solve the issue, try the next solution.
Solution 6: Contact HP support Solution: Contact HP support for service.
Go to: 
www.hp.com/support .
If prompted, choose your country/region, and then click  Contact HP for information
on calling for technical support.
Cause: There was a problem with the printhead.
Print quality troubleshooting 137
Troubleshooting