HP Color Laserjet 5 Manual

							Parallel Configuration
If your printer does not have a network interface card, use the standard
Bi-Tronics parallel interface.  The parallel interface will transmit data to
the printer quickly; however, it is not as fast as a network interface card,
and is limited to being no more than 10 feet from the host system (for
example, a PC or workstation) because of the length constraint of the cable.
Note
The Bi-Tronics parallel interface (IEEE  1284 compliant) is compatible with
Centronics parallel interfaces. To use its enhanced capabilities such as
bi-directional communication between the computer and printer, faster
transfer of data, and automatic configuration of printer drivers, you need
software that supports these features.  Check with your software vendor to
see if your software supports Bi-Tronics parallel features.
Automatic I/O switching can be adjusted for maximum performance by
using the timeout feature.  If, when using multiple ports, data from other
ports appears in the middle of your print job, increase the I/O timeout value.
See “Setting the I/O Timeout” in Chapter 5.
For specific information about setting up your computer and printer to print
through the parallel interface, see the instructions in the printer’s Getting
Started Guide.
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							Parallel Cable Pin Configuration
To take advantage of the enhanced capabilities of the Bi-Tronics parallel
interface, use an IEEE 1284-compliant parallel cable with the correct pin
configuration, as shown below.
Parallel Cable Pin Configuration
Printer Pin #
IBM Port Pin #Signal Name
Figure E-1
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							Modular I/O Configuration
Your HP Color LaserJet 5 printer comes equipped with a modular I/O slot.
A modular I/O interface card can be plugged into that slot to increase the
number of interfaces available to you.
A modular I/O card can also provide increased printer performance when
printing from a network.  In addition, a modular I/O card provides the
ability to  place the printer anywhere on the network.  This eliminates the
need to attach the printer directly to a server or a workstation, and enables
you to place your HP Color LaserJet 5 printer closer to your network users.
Available Modular I/O Interfaces
A number of modular I/O cards, called HP JetDirect interface cards, are
available from Hewlett-Packard Company.  HP offers JetDirect interface
cards for  EtherTalk, HP-UX, LAN Manager, LAN Server, LocalTalk,
NetWare, Solaris, SunOS, Windows for Workgroups, and Windows NT
networks in various network operating systems.  Additionally, HP offers an
HP-IB JetDirect interface card.  For more information on types of interfaces
and network operating systems that are supported by JetDirect interface
cards, contact your authorized Hewlett-Packard dealer.
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							LocalTalk Configuration
The LocalTalk interface enables you to print directly from a Macintosh
computer or from a Macintosh computer on a LocalTalk network.  For
specific information on setting up your computer and printer to print
through the LocalTalk interface, refer to the instructions in the printer’s
Getting Started Guide and HP JetDirect Printer Server Software Installation
Guide.
Macintosh Din-8 Cable
If you are using a Macintosh computer to print directly to your HP Color
LaserJet 5M printer without a network, use a standard Macintosh printer
cable; this cable cannot be used in a network configuration.
NoteYou must plug the cable into the printer port of your Macintosh computer.
LocalTalk will work only if you plug your printer cable into that port.
LocalTalk Network Configuration 
To connect your HP Color LaserJet 5M printer to a Macintosh computer on
a LocalTalk network, use the HP LocalTalk Cable Kit.  You will need one kit
for each printer and an additional kit for each Macintosh computer on your
network.
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							Enhancing Network Performance
HP JetDirect Network Interfaces
The use of an optional HP JetDirect card allows higher performance
configurations.
NetWare 386-Based Products
The NetWare 386 and HP JetDirect interface in Queue Server Mode provide
optimum printing performance.
NetWare 286
If you are using NetWare 286, follow these recommendations to ensure
optimum performance:
·The addition of an HP JetDirect interface in Queue Server Mode allows the
highest performance configuration.  HP JetDirect interfaces must be used
with dedicated file servers only.
·The print server VAP (value added process) must be installed on dedicated
file servers only.  Non-dedicated file servers run competing DOS and
NetWare processes, which adversely impact printer performance.
·A PC operating as a dedicated print server provides better performance
than a print server running as a VAP.  If you use full-page raster graphics
or frequently download soft fonts, a dedicated print server provides better
performance.  (Refer to your network operating system documentation for
more information.)
IBM LAN Server and Microsoft LAN Manager
Although OS/2 supports virtual memory, better performance may be
obtained by increasing server RAM, especially if the SWAPPER.DAT file is
large.  This is dependent on the number of network printers and the type of
printer device driver.  Optimum performance for the maximum printer
configuration (six printers on a server for OS/2 1.3, and twelve printers on a
server for OS/2 2.0) may require 16 Mbytes of RAM.
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							E-8  Printer InterfacesEN 
						

							F
Service and Support
See page iii for a listing of customer support options and phone numbers.
Assistance from Your Organization
If your organization has many HP printers, the best source of assistance
may be within your company. Many companies designate central support
personnel to help you solve printer problems or obtain consumable items
such as toner cartridges or paper. These support personnel can also call
special HP resources when necessary.
Assistance from Your Local Dealer 
If you purchased your printer from an HP dealer or large system vendor,
your dealer may be the best source of assistance. The salesperson is familiar
with your needs, equipment, configuration and software, and should be able
to provide you with necessary formation. Your dealer can also access special
HP support resources and programs. Contact your dealer for details on
available support options.
Hardware Repairs 
Mechanical parts wear out, and electronic devices occasionally need service.
HP provides high-quality, professional hardware support through Service
Authorized HP Dealers and the world-wide network of HP Sales and Service
Offices. These offices are listed in this manual following the index. For
assistance in locating the service center nearest you, call: 
U.S.A.     800-835-4747
Canada   800-387-6733
Europe    Contact your nearest HP Authorized dealer. 
NOTETo have a Hewlett-Packard authorized technician service your printer, you
must make arrangements to have it serviced in the country of purchase. 
ENF-1  Service and Support 
						

							Help from the Customer Support Center 
If your organization’s support personnel and your dealer are unable to
answer your questions, Hewlett-Packard has a Customer Support Center
available to help you. It is available from 7 a.m. until 6 p.m. (Mountain
Time) on Monday, Tuesday, Thursday, and Friday; and 7 a.m. until 4 p.m.
on Wednesday. Be sure to obtain the model number and serial
number of your printer before you call.
Before contacting the Customer Support Center, try the following:
·Read and try the troubleshooting suggestions in Chapter 7.
·Use the control panel to print a self-test page, if possible.
·Check with your software vendor or refer to your software documentation if
you suspect a software problem.
·Call HP FIRST and Audio Tips.
In Warranty Support
If you are still having difficulties and your printer is within the warranty
period, call HP Customer Support at (208) 323-2551 (U.S.). Outside the
U.S., contact your local HP Sales and Service office or HP reseller.
Out of Warranty Support
If you are still having difficulty, and your printer is past the warranty
period, you have two choices for support:
1You can call (900) 555-1500 (U.S.) at $2.50* per minute.
2You can call (800) 999-1148 (U.S. and Canada) at $25.00* per call (VISA or
Master Card).
Outside the U.S., contact your local HP Sales and Service office or HP
reseller.
* Prices subject to change without notice.
Help from HP FIRST
If you have a fax machine, you can fax a request to HP FIRST for 24-hour
access to updated software application notes and ordering information for
printer drivers. The HP FIRST information number is: (800) 333-1917.
F-2  Service and SupportEN 
						

							Sales and Service Offices
Calling for Help
To find a service authorized HP Dealer in the USA, call (800) 752-0900. To
find a service authorized HP Dealer outside of the USA, contact one of the
following offices:
To find a service-authorized HP dealer in the U.S., call (800) 752-0900. To
find a service-authorized HP dealer outside of the U.S. contact one of the
following offices:
Worldwide Hewlett-Packard Sales and Service Offices
Australia/New Zealand: Austria:
Hewlett-Packard Australia Ltd.
31-41 Joseph Street
Blackburn, Victoria 3130
Australia
Telephone: 61 3 272-2895Hewlett-Packard Ges.m.b.H.
Lieblgasse 1
P.O. Box 72
A-1222 Vienna
Austria
Telephone: 43 222 2500-0
Belgium: Brazil:
Hewlett-Packard Belgium SA/NV
Boulevard de la Woluwe, 100, Woluwedal
B-1200 Brussels
Belgium
Telephone: 32 2 761 31 11Hewlett Packard
Alameda Rio Negro 750
06454 - 000 Alphaville - Barueri - S.P. 
Brazil
Telephone: 55 11 726-8000
Canada:
Hewlett-Packard (Canada) Ltd.
17500 Trans-Canada Highway
Kirkland, Quebec H9J 2X8
Canada
Telephone: 1 514 697-4232Canadian Customer
Information Center: 1 800 387-3867
HP Direct Marketing: 1 416 671-8383
Hardware Service: 1 800 268-1221
Hewlett-Packard (Canada) Ltd.
6877 Goreway Drive
Mississauga, Ontario L4XX 1M8
Canada
Telephone: 1 416 678-9430Customer Support Center 
(English service only): 1 208 323-2551
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Service and
Support
ENF-3  Service and Support 
						

							Worldwide Hewlett-Packard Sales and Service Offices, continued
China: Czechoslovakia:
China Hewlett-Packard Company
5-6/F, West Wing Office
China World Trade Center
No. 1, Jian Guo Men Wai Avenue
Beijing, 100004, China
Telephone: 86 1 505-3888Hewlett-Packard Ceskoslovensko s.p.o.
Novodvorska 82
14200 Praha 4
Czechoslovakia
Telephone: 42 (2) 471 76 76
Denmark: European Headquarters:
Hewlett-Packard A/S
Kongevejen 25
DK-3460 Birkerød
Denmark
Telephone: 45 45 99 10 00Hewlett-Packard S.A.
Route du Nant-d’Avril 150
CH-1227 Meyrin 2 (Geneva)
Switzerland
Telephone: 41 22/780 81 11
Far East Area: Finland:
Hewlett-Packard Asia Pacific Ltd.
17-21/. Shell Tower, Times Square
1 Matheson Street, Causeway Bay 
Hong Kong
Telephone: 852 599-7777Hewlett-Packard Oy
Piispankalliontie 17
P.O. Box 68
SF-02200 Espoo
Finland
Telephone: 358 0/887 21
France: Germany:
Hewlett-Packard France
28, rue Jacques Ibert
BP 5820 75858 Paris CÉDEX 17
France
Telephone: 33 (1) 40 89 77 00Hewlett-Packard GmbH
Herrenberger Strasse 130
W-7030 Böblingen
Germany
Telephone: 49 7031/14-0
Greece: Hungary:
Hewlett-Packard Hellas
62, Kifissias Avenue
GR Maroussi-Athens 15125
Greece
Telephone: 30 1 689 64 11Hewlett-Packard & Control Kft.
Erzsebet kiralyne utja 1/c 
1118 Budapest
Hungary
Telephone: 36 (1) 142 09 86
Italy:Japan:
Hewlett-Packard Italiana S.p.A.
Via Giuseppe di Vittorio, 9
I-20063 Cernusco sul Naviglio
Milano
Italy
Telephone: 39 2/92 121Yokogawa-Hewlett-Packard Ltd.
3-29-21, Takaido-Higashi 
Suginami-Ku, Tokyo 168 
Japan
Telephone: 81 3 3331-6111
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