HP Color Laserjet 5 Manual

							Incorrect Printer Output
Incorrect fonts on the printout
Description Solution
The font has not been correctly
selected in your software application.Re-select the font in your software
application.
The font is not available to the printer. Use a different font or download the
font you desire.
The correct printer driver is not
selected.Select the correct printer driver.
Cannot print all characters in a symbol set
Description Solution
The correct font is not selected. Select the correct font.
The correct symbol set is not selected. Select the correct symbol set.
The selected character is not
supported by your software application.See the documentation for your
software application for more
information.
The selected symbol is not supported
by the printer.Use a font that supports the desired
symbol.
7
Solving Printer
Problems
ENSolving Printer Problems  7-39 
						

							Erratic or interrupted printout
Description Solution
The interface cable is loose. Remove and reconnect the interface
cable.
The interface cable is damaged or bad. Try a different interface cable.
The power cable is loose. Remove, then firmly plug the AC cord
into both the printer and the power
receptacle.
You are attempting to print a PCL job
with the printer configured for
PostScript.Select the correct printer language on
the printer, then re-send the print job.
You are attempting to print a
PostScript job with the printer
configured for PCL.Select the correct printer language on
the printer, then re-send the print job.
Partial printout
Description Solution
Form Feed was selected while the
data indicator was flashing.Reprint the file from your software
application. Do not click [Form Feed]
until the Data indicator stops flashing.
A flashing Data indicator means that
the computer is still sending data to
the printer or the printer is still
processing data.
A memory error message appears on
the printer display.Free up printer memory by deleting
unwanted downloaded fonts, style
sheets, macros, and forms from
printer memory.
OR
Add more memory to the printer.
The printer files contain errors. Check your software application to
make sure the print files are error free
by 1) trying to print another file that
you know is error free from within the
same application; or 2) printing the file
in question from another application.
A printer message other than 00 PCL
READY or 00 POSTSCRIPT READY
appears on the printer display.See “Printer Messages” at the end of
this chapter for help.
7-40  Solving Printer ProblemsEN 
						

							Drifting text between consecutive printouts
Description Solution
Your software application is not
resetting the printer to the top of the
page.See the 
Software Application Notes or
the 
PCL Technical Reference for
specific information.
7
Solving Printer
Problems
ENSolving Printer Problems  7-41 
						

							Software Application Problems
Cannot change system selections through
software
Description Solution
System software changes are locked
out by the Control Panel.Set SYS to AUTO through the printer
control panel.
Your software application does not
support system changes.See the documentation for your
software application for help.
The correct printer driver is not loaded. Load the correct printer driver.
The correct application driver is not
loaded.Load the correct application driver.
Cannot select a font in the software application
Description Solution
The correct printer driver is not
selected.Select the correct printer driver.
The font is not available in your
software application.See the documentation for your
software application for help.
Cannot select colors in the software application
Description Solution
Your software application does not
support color.See the documentation for your
software application for help.
The color mode is not selected in your
software application.Select the color mode instead of the
black output mode.
The correct printer driver is not loaded. Load the correct printer driver.
7-42  Solving Printer ProblemsEN 
						

							Printer Messages
The following table lists the printer messages for this printer. If a printer
message has a numeric prefix, it is listed in order of the two digit number
beside the printer message. Printer messages without numeric prefixes are
listed in alphabetical order at the beginning of the table.
Printer Messages
Message Description Recommended Action
CONFIG LANGUAGE Display language configuration has
been selected.Wait for the Display Language menu
to appear on the printer display.
Then select the local display
language.
DEMO MODE The printer is currently in the
demonstration mode. A demonstration SIMM must be
installed to enter this mode.
ERROR LOG The Error log section of the menus
is currently displayed.No action required.
EXTENDED
DIAGNOSTICS MODEThe printer is currently in the
extended diagnostics mode.No action required.
INITIALIZING
NVRAMThe printer is initializing NV RAM
with factory default values.No action required.
INSTALLING NEW
DEVELOPERThe printer is going through a new
developer installation sequence.
This sequence lasts approximately 3
minutes for a new black developer
and 9 minutes for a new color
developer.No action required.
INSTALLING
NEW DRUMThe printer is calibrating your new
print drum. This message is
displayed for approximately 30
seconds after a new print drum is
installed and the print drum number
is entered.No action required.
LJCL DEMO MODE
PRESS ANY KEYA demonstration SIMM is installed in
the printer and the printer is
currently in the demonstration mode.Click any key on the printer control
panel to print a demonstration page
or turn the printer OFF, then back
ON to exit the demonstration mode.
MIO CONFIG MENU The MIO configuration menu is
currently displayed.No action required.
NEW DRUM INST.
DRUM NUMBER = 000The printer is prompting the user to
enter the number for the new print
drum.Enter the print drum number located
on the upper right corner of the print
drum using the [+] and [-] keys, then
click [Enter].7
Solving Printer
Problems
ENSolving Printer Problems  7-43 
						

							Message Description Recommended Action
PARALLEL MENU The Parallel menu is currently
displayed.No action required.
PCL CONFIG MENU The PCL Configuration menu is
currently displayed.No action required.
PCL PRINT MENU The PCL Print menu is currently
displayed.No action required.
PCL TEST MENU The PCL Test menu is currently
displayed.No action required.
PLEASE VERIFY
DRUM NUMBER = 000The printer is prompting the user to
verify that the print drum number
previously entered is correct.Re-enter the correct number using
the [+] and [-] keys, then click [Enter].
POWERSAVE MODE The printer is currently in a reduced
energy consumption mode.The printer will return to the ready
state automatically when a print job
is sent.
PRESS ON LINE
TO CONTINUEThe printer is ready to start a new
developer installation sequence.Click [On Line] to start the installation
sequence.
PS CONFIG MENU The PostScript Configuration menu
is currently displayed.No action required.
PS PRINT MENU The PostScript Print menu is
currently displayed.No action required.
PS TEST MENU The PostScript Test menu is
currently displayed.No action required.
SERVICE MODE The printer is currently in the service
mode.Turn the printer off, then back on to
return to the ready state.
SM CONFIG MENU The Service Mode Configuration
menu is currently displayed.Turn the printer off, then back on to
return to the ready state.
SM TEST MENU The Service Mode Testing Menu is
currently displayed.Turn the printer off, then back on to
return to the ready state.
SWITCHING TO
[personality]The printer is in the process of
switching between printer
languages. [personality] is replaced
with PCL or PostScript, depending
on the personality selected.No action required.
TONER LOW   [KCMY]
ADD [color]The printer is running low on a
specific toner color.Click [On Line], add ONLY the toner
color indicated on the display, then
click [On Line] to return the printer on
line.
TONER LOW
OFF LINE TO FILLThe printer detected a low toner
condition for one or more colors of
toner.Click [On Line] to take the printer off
line.
7-44  Solving Printer ProblemsEN 
						

							Message Description Recommended Action
TONER LOW
OPENING INTRLOCKThe printer is opening the interlock
mechanism for the toner color that is
low.No action required.
TONER OUT   [KCMY]
ADD [color]The printer is out of a toner color.
The printer will remain off line until
the toner [color] is loaded.Load ONLY the toner color indicated
on the display.
00 PCL 
READYPrinter is ready for use in the PCL
mode.No action required.
00 POSTSCRIPT
READYPrinter is ready for use in the
PostScript mode.No action required.
02 PCL 
WARMING UPPrinter engine is warming up. Wait until the printer displays 00
PCL READY.
02 POSTSCRIPT 
WARMING UPPrinter engine is warming up. Wait until the printer displays 00
POSTSCRIPT READY.
04 CONTINUOUS 
SELF TESTPrinter is in the continuous self test
mode.Click [On Line] to stop the test.
05 INTERNAL 
SELF TESTPrinter is performing the non-printing
portion of the self test.No action required.
06 PRINTING PCL 
DEMO PAGEPrinter is printing a PCL
demonstration page. After the page
is printed, the printer returns to the
ready state, but remains off line.Click [On Line] to return the printer
on line.
06 PRINTING PCL 
SELF TESTPrinter is printing a self test page.
After the test is completed, the
printer returns to the ready state, but
remains off line.Click [On Line] to return the printer
on line.
06 PRINTING PCL 
TYPEFACESPrinter is printing a PCL typeface list.
After the typeface list is printed, the
printer returns to the ready state, but
remains off line.Click [On Line] to return the printer
on line.
06 PRINTING PS 
DEMO PAGEPrinter is printing a PostScript
demonstration page. After the page
is printed, the printer returns to the
ready on line state.No action required.
06 PRINTING PS 
SELF TESTPrinter is printing a self test page.
After the test is completed, the
printer returns to the ready on line
state.No action required.
06 PRINTING PS 
TYPEFACESPrinter is printing a PostScript
typeface list. After the typeface list is
printed, the printer returns to the
ready on line state.No action required.
7
Solving Printer
Problems
ENSolving Printer Problems  7-45 
						

							Message Description Recommended Action
07 RESET Printer is resetting all Print Menu
items to user selected settings and
clearing the page buffer, temporary
soft fonts, and temporary macros.
After the reset operation is
complete, the printer returns to the
ready state and automatically goes
on line.No action required.
08 COLD RESET Printer is resetting all printing
environment parameters, Print Menu
defaults, and Config Menu defaults
to their factory defaults. After the
reset is completed, the printer
returns to the ready state, but
remains off line.Click [On Line] to return the printer
on line.
09 MENU RESET Printer is resetting all Print Menu
items to the factory default settings.
After the reset operation is
complete, the printer returns to the
ready state and automatically goes
on line.No action required.
10 PRESS RESET 
TO ACTIVATEChanges to the Print Menu were
made while data, temporary fonts, or
temporary macros were present in
printer memory, or changes to the
SYS personality items were made.Click [Reset] to activate the settings
and delete any buffered data,
temporary macros, and temporary
fonts.
Click [On Line] to ignore any
changes to the Print Menu and the
SYS setting for the current job.
11.1 FRONT TRAY 
LOAD [paper] [TRN]Printer received a request for a
media size that is not currently
loaded in the front input tray, or the
front input tray is empty.
Transparency (TRN) is only
displayed when the PostScript
personality is selected.Load the correct media size in the
front input tray or install a tray with
the correct media size.
11.2 REAR TRAY 
LOAD [paper] [TRN]Printer received a request for a
media size that is not currently
loaded in the rear input tray, or the
rear input tray is empty.
Transparency (TRN) is only
displayed when the PostScript
personality is selected.Load the correct media size in the
rear input tray.
11.3 MANUAL FEED
[paper] [TRN] Printer received a request to
manually feed media. Transparency
(TRN) is only displayed when the
PostScript personality is selected.Load a single sheet of the correct
size media in the manual feed input
located at the rear of the printer.
7-46  Solving Printer ProblemsEN 
						

							Message Description Recommended Action
11.4 FRONT TRAY 
EMPTY [TRN]Front input tray is empty or not
installed. Transparency (TRN) is
only displayed when the PostScript
personality is selected.Load the correct size media in the
front input tray or install the correct
size input tray.
There may be some obstruction
covering the paper tray sensors in
the printer.Remove the paper cassette.  Open
the printer.  Lift the Registration
Plate (the black plate just behind the
brown transfer roller) using the
bright green tab on the front
left-hand side of the plate.  Under
the Registration plate, look in the
center of the printer towards the
back.  You should see 3 round,
metal sensor ports that the white
sensor nubs on the back side of the
paper tray fit into.  If there is paper
or anything else covering these,
remove the obstruction.  If there is
no obstruction in front of the
sensors, and you still get the
message, contact service.
11.5 REAR TRAY 
EMPTY [TRN]Rear input tray is empty, not
installed, or its top cover is open.
Transparency (TRN) is only
displayed when the PostScript
personality is selected.Load the correct size media in the
rear input tray, then close its top
cover.
12 CLOSE TOP
OR SIDE DOORThe printer top cover or side door is
not closed properly.Close the top cover or side door
firmly, making sure that it is properly
latched. If the top cover will not
latch, make sure the black protective
cover on the print drum has been
removed. If the side door will not
close, make sure the developers
and toner collection box are
correctly installed.
13.1 CLEAR DRUM
WINDING JAMMedia is jammed in the printer paper
path.Remove media from the paper path.
Open and close the top cover to
reset the printer, then click [On Line]
to resume printing.
13.2 CLEAR 
OUTPUT JAMMedia is jammed in the output paper
path.Remove media from the output
paper path. Open and close the top
cover to reset the printer, then click
[On Line] to resume printing.
7
Solving Printer
Problems
ENSolving Printer Problems  7-47 
						

							Message Description Recommended Action
13.3 CLEAR 
MANUAL JAMMedia is jammed in the manual feed
paper path.Remove media from the manual
feed paper path. Open and close the
top cover to reset the printer, then
click [On Line] to resume printing.
13.4 CLEAR FRONT
TRAY INPUT JAMMedia is jammed in the input paper
path.Remove media from the input paper
path. Open and close the top cover
to reset the printer, then click
[On Line] to resume printing.
13.5 CLEAR PAPER
JAMMedia is jammed in the printer paper
path.Remove media from the paper path.
Open and close the top cover to
reset the printer, then click [On Line]
to resume printing.
13.6 CLEAR REAR 
TRAY INPUT JAMMedia is jammed in the rear input
paper path.Remove media from rear input
paper path. Open and close the top
cover to reset the printer, then click
[On Line] to resume printing.
13.7 CLEAR REAR
TRAY PAPER JAMMedia is jammed in the rear paper
path.Remove media from the rear paper
path. Then close the top cover and
click [On[Line] to resume printing.
13.8 CLEAR 
PAPER JAMMedia is jammed in the printer paper
path.Remove media from the paper path.
Open and close the top cover to
reset the printer, then click [On Line]
to resume printing.
14.5 REPLACE 
COLLECTION KITThe toner collection box is full. The
printer will remain off line until the
collection box is replaced.Replace the Toner Collection Kit as
described in Chapter 6.
14.6 REPLACE
COATING KITThe coating roller and cleaning roller
need to be replaced.Replace the coating kit as described
in Chapter 6.  If the error message
does not clear, try removing and
reseating the coating roller.  If the
message persists, remove the
coating roller. Insure the two copper
colored leaf springs in the cut out
area of the coating roller slot are
straight. Reinstall the roller. If the
message remains, contact service.
15 PRINTING 
ENGINE TESTEngine self test and printout are
being performed. After the engine
test is completed, the printer returns
to the ready state, but remains off
line.Click [On Line] to return the printer
on line.
16.5 REPLACE 
COLLECTION KITToner collection box is almost full. Replace the toner collection box and
filter soon as described in Chapter 6.
7-48  Solving Printer ProblemsEN