HP Color Laserjet 5 Manual

							5Grasp the handle on each side of the
transfer belt (A), then lift it up and out of
the printer.
Caution
Do not touch the new transfer belt surface. Oil
from your hands and other contaminates can
damage the transfer belt, reducing print
quality and the life of the transfer belt.
6Remove the new transfer belt from its
packaging.
7Grasp the handle on each side of the
transfer belt (A), then install the transfer
belt in the printer.
8Being careful not to touch the surface of
the transfer belt (B), press down on both
sides of the transfer belt to install it
firmly in place.
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Maintaining
Your Printer
ENMaintaining Your Printer  6-41 
						

							9Tighten the captive screw on the transfer
belt.
10Close the top cover, then plug in the
printer.
11Turn the printer ON (button in).
The printer goes through a brief self test
sequence, then returns on line with 00
PCL (or POSTSCRIPT) READY on the printer
display.
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6-42  Maintaining Your PrinterEN 
						

							7
Solving Printer Problems
Introduction
This chapter contains specific information on solving the following printer
problems:
·Clearing paper jams
·Solving media handling problems
·Solving printer response problems
·Solving control panel problems
·Solving printer self test problems
·Solving print quality problems
·Solving color printing problems
·Solving printer output problems
·Solving software application problems
·Interpreting printer messages
Do not attempt to solve printer problems by switching maintenance units
between printers or randomly installing new maintenance units. These units
may be calibrated for specific printers or may be installed only once.
ENSolving Printer Problems  7-1 
						

							Paper Jam Locations
The following figure shows the locations of paper jams in the printer paper
path with the optional rear feed unit installed.
Figure 7-1
1  Optional Rear Feed Unit Area
2  Optional Manual Feed Slot Area
3  Rear Input Tray or Manual Feed 
   Pickup Area
4  Front Input Tray Pickup Area5  Image Transfer Area
6  Face Up Output Bin
7 Fusing Area
8  Face Down Output Bin
7-2 Solving Printer ProblemsEN 
						

							Paper Jam Messages
Message Description Recommended Action
13.1 CLEAR DRUM
WINDING JAMMedia is jammed in the image
transfer area.Remove media from the paper path.
Open and close the top cover to
reset the printer, then click [On Line]
to resume printing.
13.2 CLEAR 
OUTPUT JAMMedia is jammed in the output paper
path.Remove media from the output
paper path. Open and close the top
cover to reset the printer, then click
[On Line] to resume printing.
13.3 CLEAR 
MANUAL JAMMedia is jammed in the manual feed
paper path.Remove media from the manual
feed paper path. Open and close the
top cover to reset the printer, then
click [On Line] to resume printing.
13.4 CLEAR FRONT
TRAY INPUT JAMMedia is jammed in the input paper
path.Remove media from the input paper
path. Open and close the top cover
to reset the printer, then click
[On Line] to resume printing.
13.5 PAPER JAM
[scrolling message]Media is jammed in the printer
between the print drum and the
output.Remove media from the paper path.
Open and close the top cover to
reset the printer, then click [On Line]
to resume printing.
13.6 CLEAR REAR 
TRAY INPUT JAMMedia is jammed in the rear input
paper path.Remove media from rear input
paper path. Open and close the top
cover to reset the printer, then click
[On Line] to resume printing.
13.7 CLEAR REAR
TRAY PAPER JAMMedia is jammed in the rear paper
path.Remove media from the rear paper
path. Then close the top cover and
click [On Line] to resume printing.
13.8 CLEAR 
PAPER JAMMedia is jammed in the printer
paper path.Remove media from the paper path.
Open and close the top cover to
reset the printer, then click [On Line]
to resume printing.
7
Solving Printer
Problems
ENSolving Printer Problems  7-3 
						

							Clearing Manual Feed Input Jams
The printer message 13.3 CLEAR MANUAL JAM
indicates media is jammed in the manual feed
input paper path.
1Remove any media from the manual feed
input.
2Push the rear feed unit back away from
the printer and remove any paper or other
media from the printer.
3Push the rear feed unit up until it is flush
with the back of the printer.
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7-4 Solving Printer ProblemsEN 
						

							4Press the top release button, then open
the top cover of the printer and check for
any media inside the printer. 
5Close the cover to clear the media jam
message.
If a paper jam message still appears on
the printer display, check other areas for
jammed media.
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Solving Printer
Problems
ENSolving Printer Problems  7-5 
						

							Clearing Rear Tray Input Jams
The printer message 13.6 CLEAR REAR TRAY
INPUT JAM or 13.7 CLEAR REAR TRAY PAPER
JAM indicates media is jammed in the rear
input tray pickup area.
1Open the top cover on the rear input tray.
2Remove any media from the rear input
tray.
3Rotate the top of the rear feed unit away
from the printer and remove any paper or
other media from the printer.
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7-6 Solving Printer ProblemsEN 
						

							4Return the rear feed unit to its upright
position.
5Reload the paper in the rear tray.
See Chapter 2 for more information on
loading paper.
6Press the top release button, and open the
top cover of the printer.  Remove any
media jammed inside the printer. 
7Close the cover to clear the media jam
message.
If a paper jam message still appears on
the printer display, check other areas for
jammed media.
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7
Solving Printer
Problems
ENSolving Printer Problems  7-7 
						

							Clearing Paper Pickup Area Jams
The printer message 13.4 CLEAR FRONT TRAY
INPUT JAM indicates media is jammed in the
front input tray pickup area.
1Firmly grip the center of the paper tray
and pull it outward from the printer.
2Remove any jammed sheets from the area
where the input tray was inserted.
3If the jam cannot be removed, press the
top release button, then open the top
cover.
Caution
Remove all jewelry and watches before
continuing. Touching the print drum with
these items can scratch the print drum,
causing permanent damage to the print drum.
Do not expose the print drum to direct light
for extended periods of time. Exposure to light
can permanently damage the print drum.
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7-8 Solving Printer ProblemsEN