HP Color Laserjet 5 Manual

							4Open the paper guide plate by lifting the
green handle (A). Remove any jammed
paper.
5Close the paper guide plate.
6Close the top cover.
7Slide the input tray back into the printer
and firmly push it in place.
If a paper jam message still appears on
the printer display, check other areas for
jammed media.
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Solving Printer
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ENSolving Printer Problems  7-9 
						

							Clearing Image Transfer Area Jams
The printer message 13.1 CLEAR DRUM
WINDING JAM indicates media is jammed in the
image transfer area of the internal paper path.
Caution
Do not expose the print drum to direct light
for extended periods of time. Exposure to light
can permanently damage the print drum.
Do not touch the transfer belt surface. Oil
from your hands and other contaminants can
damage the transfer belt, reducing print
quality and the life of the transfer belt.
1Press the top release button, then open
the top cover.
2Remove any jammed paper from the
image transfer area.
3Make sure the cleaning knob for the
transfer corona wire is in its far right
position.
4Close the top cover.
If a paper jam message still appears on
the printer display, check other areas for
jammed media.
After the jam is cleared, print 5 to
10 pages to clean the printer.
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1900C
3740F
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							Clearing Fusing and Paper Output Area Jams
The printer message 13.2 CLEAR OUTPUT JAM
or 13.5 CLEAR PAPER JAM indicates media is
jammed in the output paper path.
1If the jammed paper has passed partially
into the output bin, gently pull the paper
out.
Caution
Remove all jewelry and watches before
continuing. Touching the print drum with
these items can scratch the print drum,
causing permanent damage to the print drum.
Do not expose the print drum to direct light
for extended periods of time. Exposure to light
can permanently damage the print drum.
2With the power on, press the top
release button, then open the top cover.
3Rotate the front portion of the diverter
assembly upward.
à à
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							4Remove any jammed media.
Look closely for any jammed media.
Media may be tucked in around the fuser
with nothing showing in front. Remove
the fuser if necessary as shown in
Chapter 6.
5Return the diverter assembly to its
original position.
6Close the top cover.
If a paper jam message still appears on
the printer display, check other areas for
jammed media.5 4
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7-12  Solving Printer ProblemsEN 
						

							Common Causes of Media Jams
Description Solution
Your paper or other print media does
not meet the proper specifications.For complete specifications, see
Appendix B.
You are re-feeding paper that has
already passed through the printer.Do not re-feed media. 
The input tray is loaded incorrectly. Remove any excess media from the
input tray. Press the media down in
the input tray until the media is below
the tabs. See Chapter 2 for specific
information on loading media in input
trays.
Input tray guides are not adjusted
correctly.Adjust the paper tray guides so that
they are firmly against the media, but
not binding the media.
Print media is binding or sticking
together.Remove any remaining paper, rotate it
180 degrees or flip it over, then set it
back in the paper tray.
The wrong paper size is selected. Select the correct paper size through
your software application, printer
driver, or the printer control panel.
The paper or other print media is in
poor condition.Replace the print media.
The printer needs cleaning. See Chapter 6 for information on
cleaning the printer.
The printer maintenance units are
wearing out.Check the printer display for
messages prompting you to replace
maintenance assemblies or print a self
test page to verify the current status of
the maintenance units.  See Chapter 6
for a maintenance units replacement
schedule.
The paper guides on the optional rear
tray are adjusted incorrectly.Remove the media from the rear tray,
reset the paper guides, and re-install
the media. Then adjust the paper
guides so that they are snug against
the media, but not binding or pinching
the media.
The manual feed guides are not
adjusted correctly.Adjust the manual feed guides for the
correct size media.
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							Description Solution
More than one sheet has been fed in
manual feed.Use single sheet in manual tray.
The media was not stored correctly. Replace the print media. Media should
be stored in its original packaging in a
dry area.
The transfer corona cleaning knob is
not in the full right indent position.Open the printer, slide the transfer
corona cleaning knob to its full right
position, then close the printer.
If you are printing transparencies, the
coating roller may be beyond its life.If the control panel is prompting you to
replace the coating roller, replace the
coating roller.
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							Media Handling Problems
Printer feeds multiple sheets
Description Solution
The input tray is overfilled. Remove the excess media from the
input tray. The input tray holds a
maximum of 1 inch of paper
(approximately 250 sheets) or a
maximum of 50 transparencies. 
The paper is not under the tabs in the
paper tray.Remove the paper tray, press the
paper down under the tabs of the
paper tray, then reinstall the tray.
Your media is sticking together. Remove any remaining paper, rotate it
180 degrees or flip it over, then set it
back in the printer.
Your media does not meet the
specifications for this printer.For media specifications, see the
Chapter 2 or Appendix B.
Printer feeds incorrect page size
Description Solution
The correct media size is not loaded in
the input tray.Load the correct size media in the
input tray.
The correct media size is not selected
in your software application.Select the correct media size in your
software application.
The correct paper tray size is not
installed in the printer.Install the correct size paper tray in
the front of the printer, or set the paper
guides for the correct size media in
the rear input tray.
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							Paper does not feed automatically
Description Solution
Manual feed is selected. Select the correct media source.
The correct size of media is not
loaded.Load the correct size of media.
The input tray is empty. Load media in the input tray.
There still is paper in the paper path
after removing the previous paper jam.Open the printer and remove any
media in the paper path. Check the
fuser area carefully for any jams. For
information on removing paper jams,
see the first section of this chapter.
Paper does not feed manually
Description Solution
Manual feed is not selected. Select manual feed in your software
application.
The media is not being inserted far
enough into the manual feed slot.Insert the media into the manual feed
slot until the media is tight against the
manual feed input.
You are inserting the media before the
printer prompts you.Remove the paper and wait for the
printer to prompt you before inserting
paper in the manual feed slot.
There still is paper in the paper path
after removing the previous paper jam.Open the printer and remove any
media in the paper path. For
information on removing paper jams,
see the first section of this chapter.
The rear feed unit is not installed
correctly.Make sure the rear feed unit is firmly
seated into the mounting pockets at
the back of the printer. For more
information, see the installation
instructions for the rear feed unit.
The rear feed unit does not show as
an option on the self test page.Make sure the rear feed unit is
installed correctly.
More than one sheet has been loaded
in the manual feed.Use single sheet only in manual tray.
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							Paper does not feed from the rear input tray
Description Solution
Manual feed is selected. Select the correct media source.
The correct size of media is not
loaded.Load the correct size of media.
The input tray is empty. Load media in the input tray.
There still is paper in the paper path
after removing the previous paper jam.Open the printer and remove any
media in the paper path. Check the
fuser area carefully for any jams. For
information on removing paper jams,
see the first section of this chapter.
The rear feed unit is not installed
correctly.Make sure the rear feed unit is firmly
seated into the mounting slots at the
back of the printer. For more
information, see the installation
instructions for the rear feed unit.
The rear feed unit does not show as
an option on the self test page.Make sure the rear feed unit is
installed correctly.
Transparencies or glossy paper will not feed
Description Solution
The input tray is overfilled. Remove excess transparencies from
the input tray. Only load up to 50
transparencies at a time.
Transparencies are not loaded in the
correct input tray.Make sure the correct input tray is
selected and that your transparencies
are loaded correctly.
The media in the other input tray is the
same size as the transparencies and
the printer is defaulting to the other
tray.Make sure the input tray containing
the transparencies is selected in your
software application. If BOTH is
selected, the printer will default to the
front input tray.
Only one transparency is loaded in the
input tray.Load more than one transparency in
the tray or put a stack of paper under
the last transparency in the input tray.
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							Envelopes jam or will not feed in the printer
Description Solution
You are attempting to load envelopes
in this printer.Do not load envelopes. Envelopes are
not supported in this printer. 
Curled or wrinkled output
Description Solution
The media does not meet the
specifications for this printer.For media specifications, see
Appendix B.
The current media is damaged or in
poor condition.Remove media from input tray and
load media from a different source.
You are operating the printer in
excessively humid conditions.Make sure printer is operating within
humidity specifications.
You are printing heavy, solid fill areas. Heavy, solid fill areas may cause
excessive curl. Try different halftone
patterns.
Print to the other output bin.
You are using media that was not
stored correctly and may have
absorbed water.Remove and replace with media from
a fresh, unopened package.
Your media has a poorly cut edge. Remove any remaining paper, rotate
the paper 180° or turn it over, then set
it back in the paper.
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