HP Color Laserjet 5 Manual

							Printer Response Problems
No display message
Description Solution
The display on the printer appears
blank or is not lit even when the fan is
running.Turn the printer ON (button in). The
fans may be running even with the
power switch in the standby position
(button out).
The printer’s power switch is in the
standby position (button out).Turn the printer ON (button in). The
fan may be running even with the
power switch in the standby position
(button out).
The AC power cord is not firmly
plugged into both the printer and the
power receptacle.Remove and reconnect the power
cord.
The line voltage is incorrect for the
printer power configuration.Connect the printer to the correct line
voltage as specified on the Power
Rating label on the back of the printer.
The AC power cord is damaged or
excessively worn.Replace the AC power cord.
The power source receptacle is not
working correctly.Connect the printer to a different
power receptacle.
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							Printer on, but not receiving data
Description Solution
The printer’s On Line indicator is not lit. Click [On Line] to return the printer on
line.
The top cover of the printer is not
closed correctly.Close the top cover firmly, making
sure that it is properly latched. If the
print drum was replaced and now the
top cover will not latch, make sure the
protective drum cover has been
removed (see Chapter 6).
A printer message other than 00 PCL
READY (or 00 POSTSCRIPT READY)
appears on the printer display.See “Printer Messages” at the end of
this chapter for help.
The interface cable is not correct for
this application.Select the correct interface cable for
your application. For more information,
see the getting started guide.
Your interface cable is not securely
connected to both the printer and the
computer.Remove and reconnect the interface
cable.
The printer is not configured correctly. See the getting started guide for
configuration information.
The interface configurations on your
self test printout do not match the
configurations on the host computer.Configure the printer to match your
computer configuration.
Your computer is not working correctly. Run an application that you know
works to check your computer or, in
the DOS environment, type 
Dir > Prn
at the DOS prompt.
The computer port is not configured or
working correctly.Run another peripheral connected to
this port to check the port operation.
The printer has not been correctly
named for your network or Macintosh
computer.Name the printer in the Chooser menu
of your computer or use the
appropriate utility to name the printer
on the network.
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							Printer on, but nothing prints
Description Solution
The printer’s On Line indicator is not lit. Click [On Line] to return the printer on
line.
The top cover of the printer is not
closed correctly.Close the top cover firmly, making
sure that it is properly latched. If the
print drum was replaced and now the
top cover will not latch, make sure the
protective print drum cover has been
removed (see Chapter 6, “Replacing
the drum”).
The Data indicator is flashing. Wait for the Data indicator to stop
flashing. The printer is probably still
receiving data.
A toner out message appears on the
printer display.Load only toner color listed on the
printer display.
A printer message other than 00 PCL
(or POSTSCRIPT) READY appears on the
printer display.See “Printer Messages” at the end of
this chapter for help.
Toner Collection Box is full. Replace the Toner Collection Kit (see
Chapter 6).
Your parallel port may have a DOS
timeout error.Add a MODE command to your
AUTOEXEC.BAT file. For example, in
DOS 4.0 or later, use MODE LPT1: B.
For earlier versions of DOS, use MODE
LPT1: P.  Both examples are for a
printer connected to LPT1. See your
DOS manual for more information.
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							Printer on, cannot print a PostScript file
Description Solution
The PostScript option is not installed
on the printer.Install the PostScript option.
00 PCL READY appears on the printer
display.Select PostScript or Auto as the
printer system language.
A message other than 00 POSTSCRIPT
READY appears on the printer display.See “Printer Messages” at the end of
this chapter for help.
You are using the DOS COPY command
with the /B option (COPY /B
PRN: or COPY
PRN: /B).Use the DOS copy command without
the /B option.
The PostScript driver is not selected in
your software application.Select the PostScript driver for this
printer in your software application.
Cannot select the printer from the computer
Description Solution
If you are using a switch box, the
printer may not be selected for your
computer.Select the correct printer through your
switch box.
The printer’s On Line indicator is not lit. Click [On Line] to return the printer on
line.
The paper tray is empty. Load the correct size media.
A printer message other than 00 PCL
(or POSTSCRIPT) READY appears on the
printer display.See “Printer Messages” at the end of
this chapter for help.
The correct printer driver is not loaded
in your computer.Load the correct printer driver.
The correct printer and port are not
selected on your computer.Select the correct printer and port.
If you are on a network or using a
Macintosh computer, the printer is not
selected correctly.Select the printer in the Chooser menu
of your computer or use the
appropriate utility to name the printer
on your network.
Your network is not configured
correctly for this printer.Check your configuration through your
network software or see your system
administrator.
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							Control Panel Problems
Control panel settings work incorrectly
Description Solution
The display on the printer appears
blank or is not lit even when the fan is
running.Turn on the printer (button in). The fan
may be running even with the power
switch in the standby position (button
out).
Your printer settings in the software
application are different from the
printer control panel settings.The settings in your software
application override the settings on the
control panel of the printer.
The printer was on line when you
attempted to change printer settings.The printer must be off line to access
control panel menus. Change the
control panel settings again as
described in Chapter 5, “Using the
Control Panel.”
The settings were not correctly saved
after changing them.Re-select your setting, then click
[Enter]. An asterisk (*) should appear
to the right of the setting.
The data indicator was lit and the
settings were not activated after
changing them.Re-select your control panel settings.
Then, if the data indicator is lit, click
[Reset] to activate your settings and
clear the printer buffer.
The Data indicator is lit. Buffered data exists in the printer.
Clicking [Reset] activates the control
panel settings, but erases the buffered
data. Clicking [On[Line] prints the
buffered data at the current control
panel settings, then activates the new
control panel settings.
If you are on a network, another user
may have changed the printer control
panel settings.See your system administrator to
coordinate changes to control panel
settings.
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							Cannot select the optional rear input tray
Description Solution
REAR does not appear as a selection
for INPUT TRAY.Install the optional rear feed unit.
The optional rear feed unit is not
correctly installed on the printer.Check all of the connections for the
optional rear feed unit. For more
information, see the documentation for
the optional rear feed unit.
The rear feed unit does not show up
as an option on the self test page.Make sure the optional rear feed unit
is connected correctly.
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							Printer Self Test Problems
Cannot select the self test menu
Description Solution
The On Line indicator is lit. Click [On Line] to take the printer off
line.
The Data indicator is lit. Click [Form Feed] or reset the printer.
A printer message other than 00 PCL
READY or 00 POSTSCRIPT READY
appears on the printer display.See “Printer Messages” at the end of
this chapter for help.
Cannot print a self test page
Description Solution
The On Line indicator is lit. Click [On Line] to go off line and try
running the self test again.
You did not click [Enter] after selecting
your self test.Re-select your self test, then click
[Enter] to run the self test and print the
results.
You clicked [On Line] before clicking
[Enter] or before the test was
completed.Re-select your self test, then click
[Enter] once to run the self test and
print the results. Clicking [On Line]
after the test is started, or before
clicking [Enter], aborts the test and
returns the printer on line.
The selected input tray is empty. Load the correct media size in the
input tray.
The top cover of the printer is not
closed correctly.Close the top cover firmly, making
sure that it is properly latched. If the
print drum was replaced and now the
top cover will not latch, make sure the
protective print drum cover has been
removed (see Chapter 6).
Paper is jammed in the printer. Remove the paper jam. For more
information, see the section on paper
jams at the beginning of this chapter.
A printer message other than 00 PCL
READY or 00 POSTSCRIPT READY
appears on the printer display.See “Printer Messages” at the end of
this chapter for help.
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							Print Quality Problems
In this section, all references to horizontal (1) or vertical (2) directions of
print quality problems either in text or graphics refer to problems found on
letter, and A4 media.
If you are using legal, A3, or 11 x 17 size media, the media is fed into the
printer in a different direction, so references to the horizontal direction (1)
will appear in the vertical direction  Also, references to vertical (2) will
appear in the horizontal direction on these media sizes.
Toner smear
Description Solution
Toner smears appear on the back of
the page.The transfer belt is dirty. This problem
should correct itself within 10 or 15
printed pages. If the message
19.5 TRANS BELT USER MAINTENANCE
appears on the printer display, replace
the transfer belt as described in
Chapter 6.
You just changed from legal or
executive-size media to letter or
A4-size media.Print 5 to 10 pages to clear any
smearing.
You recently had a media jam or the
printer fed multiple sheets of media.Print 5 to 10 pages to clear any
smearing.
LETTER
A4
MEDIA MOTION
Figure 7-2
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							Horizontal lines or streaks
Description Solution
The printer needs cleaning. Clean the printer as described in
Chapter 6.
Horizontal streaks appear in multiple
colors.Clean the printer as described in
Chapter 6.
Dark and light bands appear in large
areas of halftone areas.If the problem persists, replace the
print drum.
White lines or streaks only appear in
the black areas of print.Print the self test page for several
pages. The white line should clear
with continued printing. Then reprint
your print job. If the problem persists,
replace the black developer.
White lines or streaks only appear in
the color areas of print.Print the self test page for several
pages. The white line should clear
with continued printing. Then reprint
your print job. If the problem persists,
replace the color developer.
Vertical Bands or Very Dark Backgrounds
Description Solution
Vertical colored bands or dark black or
brown backgrounds appear on the
page.If the problem persists after 10 pages,
replace the print drum.
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							Faded print, Random Faded Areas, or Speckles
Description Solution
The printer needs cleaning. Clean the printer as described in
Chapter 6 of this manual.
The message 19.5 TRANS BELT USER
MAINTENANCE appears on the printer
display.Replace the transfer belt as described
in Chapter 6.
The transfer corona wire is dirty. See Chapter 6 for information on
cleaning the corona wire. Make sure
the corona cleaning knob is at the full
right position.
The moisture content of your paper is
uneven or too high.Try paper from a different source or
from an unopened ream of paper.
Some areas of the paper reject toner. Try paper from a different source or
from an unopened ream of paper.
Your paper is excessively rough. Change to a smooth, xerographic
paper. For paper specifications, see
Appendix B.
The letterhead you are using is printed
on rough paper.Try a smooth xerographic paper. If this
solves your problem, make sure the
printer of the letterhead is using paper
that meets the specifications for this
printer. For paper specifications, see
Appendix B.
Your media does not meet the
specifications for this printer.Make sure your media meets the
specifications for this printer. For exact
specifications, see Appendix B.
You are operating the printer in
excessively humid or dry conditions.Make sure printer is operating within
humidity specifications listed
Appendix .C.
The black print is very faded. If there is a TONER LOW or TONER OUT
message on the printer display, add
the toner color indicated on the
display. Otherwise, replace the black
developer.
The color print is very faded. If a TONER LOW or TONER OUT message
appears on the printer display, add the
toner color indicated on the display.
Otherwise, replace the color developer.
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